Seems to be one of the main stores in this mall, which isn't saying much. And as always, with every…read moreH&M location it is dominated by a women's section with the men's and kids' sections an afterthought. Before hitting up another store for shorts, I came here first. When did H&M become a monochromatic replacement for Forever 21? Like everything in the store is what you would have found at F21. I like at least a little variety of color when I buy something to wear. I browsed what I could. Looked at what they are calling vintage now and made a quick exit.

One of my favorite finds in NEPA. The staff really takes the time to help each guest. The…read moreselections are phenomenal. Some of your favorite high end brands right here at your fingertips. Truly feels like a big city store found in New York or San Francisco but is right here in Kingston. The quality of the items is unbeatable. Bought my new favorite pair of Frye boots here!! They help keep my fashion on point. Shoes, boots, dressy clothes, sweaters, casual clothes, jackets, gowns, business clothes, jewelry, and purses. You can literally find an entire outfit for any occasion and the accessories to go with it. Just to name a few brands: I found Tory Burch, Alice+Olivia, Frye, Paul Green, and Sam Edelman.

​I rarely feel compelled to write negative reviews, but my experience with this merchant was so…read moreremarkably unpleasant and dismissive that prospective customers deserve fair warning. ​When my package arrived, the box was visibly damaged with an open hole, and the hat I ordered was nowhere to be found inside. Assuming this would be a routine carrier issue, I documented everything immediately with comprehensive photographic and video proof. ​Reaching their customer support, however, required absurd persistence: two unreturned emails and four separate phone calls before an actual representative bothered to pick up. Rather than handling the matter with standard professional courtesy, the representative was confrontational from the start. She arbitrarily dismissed clear visual evidence, arguing that the hole in the box "wasn't large enough" for the item to have slipped out, and flatly stated they would do nothing to assist me because my account was flagged by their automated system as a "medium-risk buyer." ​To add insult to injury, UPS specifically informed me that damaged/missing shipment claims must be initiated by the shipper. Instead of taking ownership or filing the standard claim on my behalf, this business simply washed their hands of the transaction and treated a paying customer like a bad-faith actor. ​Curious about this baseless "risk" accusation, I contacted Shopify directly to find out why an ordinary transaction would trigger any alert. The explanation was laughably mundane: my billing address differed from my shipping address (an entirely standard scenario for anyone who splits time between residences in Texas and Colorado). ​To treat a customer with such overt hostility over a standard carrier mishap, while hiding behind an automated address discrepancy as an excuse to withhold basic support, is the height of unprofessionalism. If you value responsive service, basic accountability, and being treated with respect when shipping issues arise, take your business elsewhere.

My Checkout clerk Kimberly M. Had amazing customer service skills she really has the passion to…read moreassist customers. That trait it very hard to find these days.

I always find the best things here, but the customer service is questionable. Last visit I greeted…read morewith a "hi, how are you" at the register, I got a blank, almost annoyed face and she just started scanning, ended with a "thank you have a good day" and I was met with the same face as if I was bothering her, she said nothing to me. The worker was a young black woman with two little buns in the back, or at least I think it was two. I would talk to her about how she treats people, it's not a good look. It's possible she's had an awful day and it was a fluke, but I'm a young woman too and I've never not extended basic manners no matter how awful of a day it has been at work. Great selection, prices and value are great aswell.

First off when I walked into the store half of the lights were out,giving the the feeling that I…read morewas in a morgue,very dreary atmosphere,I basically turned around and left.

One of two anchor stores left in the Wyoming Valley Mall, it is one of my faves. I've always loved…read moreshopping at JCP and the fact that you basically NEVER have to pay full price is a definite bonus. I LOVE their $10 off $25 deal that they consistently offer and they will let you pay separately for orders so that you get the best discount. Customer service can be hit or miss. On our most recent visit, the cashier was super friendly and helpful; however, I've also visited in the past where customer service was extremely lacking with some really crappy attitudes/moods I've had to deal with. I've come across more happy staff than moody ones so overall, I'd recommend!

I visited the Boden warehouse & offices this weekend for one of their warehouse/clearance sales. I…read moredon't normally do warehouse sales due to crazy crowds and people who will smack you with their bags, but $200 Boden dresses for $30 will get me up early in the AM. Boden knows how to do a warehouse sale. We only arrived 15 minutes beforehand, trying to cut down our waiting outside in the cold time, and we were pleasantly surprised to find that the waiting space was INSIDE! 500 or so folks were already in line, and they could have easily accommodated another 500 inside before folks would have had to endure the cold. Once they opened, they had incredible crowd control. Being at the back of the line, we waited another 15 or 20 minutes before they released us into the sale (they were counting to try to keep down the beatings). There was still PLENTY to look at. For the price of one dress on clearance on their website (about 50% off the original price), I bought two dresses, a skirt, a shirt, and a pair of pants for my husband. So the prices were definitely even better than normal web clearance. They also had a dressing room area set up for the women - a big curtain draped area with mirrors. Yes, a few more mirrors would have been nice, but having a dressing area at all is a major perk! Easy to get to from I-476 or I-81, it's an easy stop. They do a majority of their warehouse sales off site, but having the large space makes life easier. Just remember you own bag - you could either buy a reusable bag from them, or take a trash bag.

I have never been treated more rudely in my 60 years than by the woman running your outlet store in…read moredowntown Scranton, today 10-17-2025 at opening this morning. I came in wearing a mask. She wanted to know why? ( why should that matter?) I started a new chemo cancer treatment last week and had a dermatology appt in town and figured while I'm out I'll shop for my grandsons birthday. So I explained that to her, not that it was any of her business, she said judging as if she would know better than I do what I need to be doing..."should you be out?" I stated "well sh&t still needs to get done!" She then started in on ,"well I've had cancer , I know!" I'm sorry unless you are debilitated with fatigue and just wanna try to feel normal for a few hours before you need your 5 hour nap don't tell me you know or you wouldn't have been so rude and disrespectful to someone who is sick. This woman needs to find her heart and reflect on her empathy for others. Michele Frigoletto Honesdale

I had the best costumer service I ever had thanks too a employee her name is sara ...read more

I have bad news. For me, not you. I now have to travel from Pittsburgh to Wilkes-Barre to have my…read morenails done. For the most part, I do my own nails, but now that I've had the supreme Batty Fang experience, I'm not sure I can ever do them on my own again! My husband and I discovered Batty Fang en route to a wedding out of state and ordered up two manicures immediately. The atmosphere of the salon is warm and welcoming, and my gel manicure is still going strong nearly three weeks later. Thanks for a great experience, Batty Fang!

are used to be really happy with the services. I got done here. But after a recent trip, and a not…read moregreat explanation, I'm a little disappointed. The vibes of the salon are amazing, the people are wonderful, and super nice and welcoming. I've gotten my nails done before there and I got a haircut. Recently I went in for a highlight and haircut because on their booking app it was advertised to be priced around $150 for a highlight and haircut. My appointment was at 4:30 I ended up not leaving until close to 9 o'clock. now granted I do have shoulder length hair but she only did the top layer of my hair. when I got up to the counter to pay they told me my total was $280 which was absolutely shocking to me. At other "" expensive salons I paid for waxes haircut, and a full die, and it was a little more than $200. With tip, because I'm not an asshole, and did want to reward the girl for her time and effort, made my total come out to $336 for just highlight---she had forgotten about my haircut and by the time she remembered it was so late and past closing and I just wanted to go home. The next day when I called to get an explanation for why the bill with so much money, they told me they would have somebody call me back. After A subsequent three phone calls, I finally got a callback from a manager. They explain to me that the that the girl quote disregarded what was in the booking system and charged her hourly rate quote. So I said OK, but I've gotten similar services done in the past and was in and out in two hours so I think it was a little unnecessary that I was there for well over four. I asked for an explanation, and she just said that some of the artists are not as fast as the others. I told the boss that I felt like my foils were in way longer than normal because my artist was also talking to another customer. The manager or boss also did not sound too thrilled on the phone to be talking to me about the matter which was a bummer because I was very cordial and cheery on the phone. I was really disappointed by this experience because of the miscommunications and lack of clarity on their prices. I wish I would have asked more specifically when I was there. if you're looking for a place to get a quick nail appointment or a quick trim, this place is great and affordable. But any other kind of services I would consider looking elsewhere that is much more transparent about their pricing policies.