My wife and I are both disabled. We signed up for Walmart+ delivery. We use the Sand Springs, OK store. Out of 5 attempts now our delivery has only gone right once. Two of the times it didn't show up at all and we had to request a refund. a third time we only got half of the order. They simply did not deliver any of our dairy items and we had to request a refund on all of them. When calling the store and talking to the delivery dept they couldn't tell us anything useful and just said ask for a refund. Refunds are not helpful... receiving the groceries you order are helpful. No one at the store seems to care. Do not use the Walmart + Delivery in sand Springs you will never get your food and waste a ton of time filing for refunds and reordering. read more

Tried the "pick-up" service for the first time on non-food items I was trying to source in a hurry. Worked like a champ...if I had some idea what I was doing!! They want you to check in on the app when you are coming...but the app collects data about you and I didn't want to share, so I just had to call. I didn't realize it was a car delivery service and went inside to get it...and had to do the walk of shame back to the car...I felt a little clueless, but the lady in Walmart was super sweet about it. read more

Threatened to charge me with theft. Also held me against my will in the store. All my items were reviewed and I was treated like a criminal. Everything I had was on the receipt and paid for. The security guard told me I was lucky I paid for everything because he would have charged me. Excuse me but I'm not going thru this for my groceries? I have been a Walmart customer for 34 years and bought everything here...I have never experienced anything like this. I will never do business with Walmart in any manner ever again nor my family. read more

The Pharmacy is excellent. Friendly and knowledgable. But for months now myself and several others have so much difficulty using cards to pay, I have stopped shopping there. My debit card works everywhere else(even other Walmarts in other towns) but the Walmart in Sand Springs and the associates act like its not a big deal and just keep on dealing with it. Also since we moved to Sand Springs, I have noticed this particular Walmart's parking lot is never clean. Trash everywhere. read more

Today was my first time to ever try the Walmart grocery pickup. The process overall was easy. I ordered my items on the Walmart website the night before and paid. I did like the fact that you are able to add items to your order for about 6 hours. Which is great, because who doesn't end up thinking of extra items you need from Walmart? After checking out online, I was able to reserve a pickup time. The times were all 1 hour time slots. The next day I received an email saying my order was ready for pickup, which was about 30min before my scheduled time. Once you are on your way to the store, approximately 10min out, you are supposed to checkin through the Walmart grocery app which I did. Upon arrival I noticed approximately 5 parking spots on the side of the store marked for the pickup. I pulled up and waited. It took approximately 10-15 minutes when someone walked out and apologized that it was taking so long and they were having to substitute a couple of my items. I appreciated they took the time to update me on the status of my order. Once they brought all my groceries out, they loaded them in my car for me. All items were accounted for, yay! The couple items they had to substitute were larger, for the same price, another yay! The produce all looked great, and all the dairy products all had expiration dates a few weeks away, yet another yay! And I was also given a thank you card with a free candy bar! Overall, I will definitely be using this grocery pickup service again in the future! Another upside to this service, my toddler slept in the car through the whole process! No dealing with a fussy tired toddler in Walmart today!! read more

Walmart Supercenter - Free candy bar and thank you note! - Grocery Near Me - Sand Springs, Oklahoma

What is the point of having a phone if you never answer it? I have called multiple days and have tried all the extensions and nobody picks up! It is very annoying and it seems like this Walmart has a horrible reputation and horrible employees if they can't even pick up the phone. I am currently just letting the phone ring for about 20 minutes with still no answer. Walmart you guys have to do something with this store it has to change unless this is what you want to be known for. read more

This is a nice clean Walmart with nice employees and pretty normal customers. I have decided it is worth driving from Midtown. Good selection of merchandise and nice fruit, veggies and meat. read more

Service here sucks!!! In the deli any way. This is the third time I have had to ask if someone is working the counter. It is the third time Jessica ignored me until I went to her and asked!! Again, there was nobody available, even though there was a person in the bakery and Jessica herself!!! read more

I had done a review for this Walmart before but apparently it disappeared. I had an incident where an item I ordered was lost by this store and then they suddenly found it after a month and left a voice message saying they had it. I called the manager about it who said he would check into it and call me back. He never did. I have spoken to countless customer service agents on the phone, through email and through Twitter and none of them seem to be competent enough to figure it out. I don't know where the item is. It was supposed to be a Christmas gift and after all I've been through, I wouldn't pay them for it now. read more

I've been sitting in the Pickup area for 34 minutes and counting. I could have gone inside if I knew it was going to take all day. Extremely friendly staff, but they appear to be shorthanded. Hire more people Walmart! read more

The deliRating - 0 RATING 0 here are a large number of Wal-marts in the Tulsa area. I have been to at least five of them. Of those the one in Sand Springs is the worst managed. I used the pickup service and have found that the one in Sand Spring makes more than it's share of mistakes. Mistakes happen, but too many are due to poor employee training and supervision. What makes this particularly grievous is the absolute inability to contact the person responsible, the general manager. This incompetent will not talk to the customers, nor return calls. My solution was to go to a nearby Wal-Mart in Sapulpa. Of course they make mistakes as well, but are willing to listen to one's complaints and show a willingness to correct them. Unfortunately my health has made it so I depend on home delivery. Now I am stuck with Sand Spring's Wal-Mart and their poor product gathering service. Fortunately the corporate Customer Service has corrected the too many errors made at Sand Springs. What is not good is that the corporate folks have done nothing to correct the underlying problem of this local store, which continues to show poor service and work ethics. By the way, the delivery drivers are more like independent contractors, and are paid a shamefully low amount for each delivery. They depend on tips to get by. Please support these desperate drivers. R B read more

I don't understand if someone hates their job so much why don't they try to find something better then being rude to PAYING customers? I went to the customer service area the other day, was treated so rudely by an elderly lady. I wish I would have remembered her name, but my husband and I just walked away. This all happened after she was openly complaining about being there in the first place. There's way too many Walmart's in the world for me to go back to one where the employees are going to be rude. read more

Big, clean store. Friendly locals. But wtf is up with this town? I feel like I fell off the back of a pickup and landed in Arkansas.

Robin in the pharmacy here is AWESOME! Had to get a prescription transferred and she made sure everything went smoothly with that and dealing with my insurance. Thank you!!!!! read more