I was visiting for a few days and stopped into this grocery store. I am not from Tulsa, but no customer--local or visiting--should ever be treated this way. People deserve better. December 31, around 9:30-9:35 p.m., I visited Reasor's at 2429 E. 15th St., Tulsa, OK 74104, and had one of the most upsetting and unprofessional retail experiences I have ever encountered. I went directly to the checkout counter, paid for my item, and completed my purchase like any other customer. Shortly after, I realized there was a transaction issue and calmly requested a refund so the transaction could be corrected. What should have been a routine customer-service matter quickly escalated into something completely inappropriate. Instead of assisting me, I was accused of stealing, without any verification or investigation. No one checked my receipt. No one reviewed the register. No attempt was made to confirm whether I had, in fact, paid for the item. The accusation came from the security guard, but what was most concerning was the lack of leadership that followed. The manager failed to step in, failed to question the accusation, and failed to independently review the facts. Management allowed a serious claim to stand without evidence and did nothing to de-escalate the situation or protect a paying customer. This was not only unprofessional--it was humiliating. As a business owner myself, I understand that mistakes happen, but accusing a customer of theft without proof is never acceptable. Customer service should be based on facts, fairness, and respect. None of those standards was upheld during this interaction. The entire experience was degrading, unnecessary, and avoidable. I left feeling disrespected and wrongfully treated. I will not return to this location and cannot recommend it to others unless Reasor's makes great improvements in staff training, management accountability, and how customer disputes are handled. And I hadn't received an apology from the Manager. Hopefully, this gets his attention. read more

Reasor's - This is a receipt showing a pending transaction for the item I purchased. - Grocery Near Me - Tulsa, Oklahoma

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I hate writing bad reviews. . . Reading my review from 2023 would make me feel bad but 1) there were so many other 1* reviews and 2) my review was completely accurate & remembering that experience made me angry all over again. So to my visit a few days ago: I was majorly impressed. This store, even the PARKING LOT, has been completely renovated. Beautiful wide plank flooring. So many products. Everything on my shopping list was readily available. I don't think diapers, for instance, should be in the middle of "food". 4* for the product placement. Aisles seem nonsensical. To address comments from others in their reviews, regarding the *current* atmosphere. . . .yes, Walmart is often cheaper. And being the HUGE company they are, they have access to a nonstop variety of resources, so sometimes they'll have products more available. But in acquiring those lower prices, consider the possibility of lower quality (produce). Personnel is something business have to deal with. Managers need to keep in mind you can always go elsewhere. And, Ryan (see his review), who was abused by an employee this year! should have gone straight to the manager. The complaints on prices/coupons/ads, etc. It's maddening, and appears to be structured against the consumer. LOL. My recommendation is have a plan and know the rules. Sorry, it may be a little time consuming but it gets easier through repetition. And know (this reality makes utterly no sense to me) the "sales" vary from store to store. This was pointed out to me at the 15th St store a few years back. I was looking for a particular awesome sale item, like 10 limes for $1. A manager came to the disagreement, looked at the ad, and said, "That's only at the store out on 21st". Who knew? That's why you have to choose *your* store online. (If this has changed, I'm unaware). Another tip: shop as soon as possible when ads change, I thought. They run out of product FAST. Hubby took our shopping list on a Wednesday when ads are new. He got absolutely nothing that was advertised. They told him a shipment would be in the next day. I went on Friday and got it all. So I say shop early and still feel validity in that. Hope my experience helps somewhat. read more

Initially when I came to Tulsa I thought that they had higher prices. But when you're buying groceries for a whole household and looking overall, research is a better value. Add to that the store is 10 times cleaner and more organized then their closest competitors by far. I'm used to the Tahlequah Reasor's and I feel that this Reasor's definitely could take some lessons from them on customer service. The checkers who check you out are friendly. The ones in the self-checkout I haven't found to be. I love the $5 dinners. Kudos to the deli workers at how obviously very hard you work! read more

Walmart here I come ! Every single thing that I went up to the register to buy a research That was supposed to be on sale did not register on sale this is 15th Street and Lewis and I have the same experience and everyone I go to and the girl that's working the self-checkout instead of looking it up and making it the right amount of money per pound for the new meat sale she just takes it off and takes the meat back Walmart here I come . read more

Everything is way overpriced. You can get the same groceries at Walmart cheaper. Reasors "sale" items are still more expensive than Walmart.

They are open 24 hours, which is very convenient for me, as someone who recently moved from the Westcoast and hasn't settled in with the new time difference. I've been here twice, both visits, 1 register was open and the line had about 12 - 15 people waiting. The check out process took longer than the shopping. Other than the lack of staffing & mediocre customer service, Reasors is great. Wide variety of groceries, household and hygiene products, all at reasonable prices, conveniently open 24 hours. read more

Reasor's - two bottles of olive oil - Grocery Near Me - Tulsa, Oklahoma

The bakery employee could not write happy birthday on my cake because the cake was not large enough. read more

Reasor's - Do better - Grocery Near Me - Tulsa, Oklahoma

Service...helped me find special medical supplies for someone in need fast. Also helped greatly last year with Thanksgiving dinner food!

Always Friendly-Always Open. The inventory is great and the produce is always fresh. I wish more stores would follow their example. read more

Billed my debit card for a delivery order. They refused the order, refused a refund. I'm diabetic and need food. They have a hold on my money so I can't shop elsewhere. I'm hungry. This is thievery. I will never shop them again. Organizations like this gives capitalism a bad name. Shame on you Reasor's! read more

I live in St.Louis, Mo. I WISH we had stores as good as Reasor's!!!! They have the best quick/to go items. Stocked items of many varieties, meat dept is impressive as well their bakery dept. Hands down my favorite T town grocery store. Very friendly workers!!! read more

This is a review that I never finished but nothing has changed except...I forgot to add that different stores carry different items... It's a gamble every time...went for peppermint mocha creamer 2 times in the last week and they're still out...needed cloth work gloves only had size xl in all 10 brands...wanted gingerbread precut cookie's once again empty spot where they should go...basically they are always out of the specialty items that I go to Reasor's for. Even if It's something I don't usually buy, they carry it but it's of course out of stock. It seems like as a grocery store you would reorder the items that people buy the most. Especially during times like before and after thanksgiving.... read more

Nice, average grocery store. Mary the cashier was the highlight. She was so friendly, sweet, and upbeat. We need you in our world now more than ever, Mary! Thank you! I liked that all of their local and Oklahoma made products were highlighted throughout the store- it made it nice and easy to pick up souvenirs to take home to my family. read more

one of the cart pusher boys (long hair, african american, taller) was very rude to me and cursed at me as i tried to give him my cart. he was shouting around to see if anyone else had a cart to put up, and i headed towards him. i was going as quickly as i could, but he exclaimed "hurry up! d*mn!" as i apparently wasn't fast enough for him. i am disabled. i CANT hurry up any more than i was. left a bad taste in my mouth and made me feel bad about myself and my condition. really makes me rethink coming back, as i don't want to have any interaction with him again. :( read more

Food prices are very high, I've tried on three different occasions to use their Digital Coupons, they DO NOT WORK. Even the store employees can't figure them out. I am DONE with Reasor's!!! read more

It's useless now. They limited how many they will do so that it takes 3 days to get your order filled.

I have emailed management several times about the poor checkout service. Baggers are no longer at the checkout to bag my groceries so the checkout person has to scan food and bag and then everything is pushed down to I have to them load all my own groceries into my own cart. It is slow and poor service. An expensive store should have a checkout person and a bagger at checkout. The self checkout machines are horrible. It takes so long to checkout because the machine constantly stops if you don't have the exact weight in the scale. It takes forever. If you want customers to scan and bag all their own groceries then get the machines Walmart has. They are Way better. read more

I am standing in a line of 10 people waiting to get checked out. This is horrible customer service

I am a ex-coworker at the store on 39th st Brookside location, and I worked in the cook house... It was the worst experience in my life. The Deli mang, Wendy was so bias and not fair to black people, too much racsism, and one sided people... The other areas to work fine except for the cook house, they also do not care at all about the customer they are very rude to them, I couldn't take it anymore I quit, I lasted 6 days....If you are African American please do not apply at this location I promise you you will regret your decision, I wish someone would of warned me....The cook Kevin and Michael are the worst racist ones, Very bad hygiene and do not wash their hands I would never eat there food....I am so glad I'm not apart of that place I have peace now....thank you read more

The WORST possible parking lot you will ever enter. Seriously, it does absolutely nothing for traffic control except make it so much worse. Other then that it's just like any other reasors. Expensive, but more local food and good produce read more

Not a Gelson's or TJ's or the like, but ok enough to have fairly standard staples. On a Sunday, it's crowded, and much of the stock seems...unusually low. While there are plenty of organic carrots (for example), lettuce is low, and even the prepared stuff (salads) seems to be woefully inadequate for a busy shopping day. Could be the pandemic, could be the logistics, could be alot of things; at least they have plenty of meats behind the counter and on the shelves. Prices are not inexpensive at this store, and it's more like Whole Foods (price wise) than Safeway. But it's one of the most convenient stores to downtown, so like any city, you'll pay more here as a result. But your choices won't necessarily be better. read more

They have a nice selection of fresh fruit and veggies, some organic. I really like the fresh fish counter. I have been buying fish daily and it is always fresh, no smell. Most of the time, the meat counter people are very good. Most of my purchases are of fresh food, they have a good selection. This is my favorite Reasor's in town. read more

The Reasors reward card is a total rip off. Any points you earn are gone almost before you use the card. I purchased $200 worth of meat around October 25, but Nov 10 the points were gone. Nov 10 I purchased $100 worth of meat and by Nov 24 all points were gone. Itsa rip off and I will be shopping less and less there. read more

I'm not a huge fan of this location. Every time I go to the produce section, it feels run down and kind of unclean. I've seen fruit flies by and the produce itself seems to go bad very quickly once I bring it home. I would recommend driving the distance to other Reasor's locations for a better experience! read more

I live less than a block from this location. Prior to the remodel, this was my go-to location for groceries, ever since it changed from an Albertson's to a Reasor's. Since the remodel, I now travel the extra 10 minutes to 21st and Yale to Walmart Market. 1. They have apparently funded the new remodel by an across-the-board 10-20% increase on most items. They are also vying for the Whole Foods and Trader Joe's demographic on Brookside - our prices are higher so that means our products must be special.... 2. The reason it now looks bigger on the inside is because they have also stop carrying about 20% of the their previous products. I went in with the same grocery list as the previous week and of the 13 items on it, only 7 were still carried. I'm not even talking specialty items. Yes, the new store is clean and pretty but even with my epic-level of hatred for all things Walmart, I just cannot justify spending Whole Foods-pricing any longer, just for geographical convenience. read more

this one is more of the prime locations for those who live downtown like myself. a big plus is that they're 24 hours, so for them to be up the street AND 24 hours, this is a go-to store for me. when i visit, they have most of what i ask for. this is one of those stores that have really good deals throughout the week and/or on holidays, it's best to get on the newsletter or just pay attention to your mail when coupons come in. the employees are very helpful and won't be satisfied till they've done all that they can. i had an issue with a card while trying to checkout & one employee went through some many ways to see to make my transaction work. i recommend to their own brand of food that they serve. their sushi is pretty good, their hummus, bacon, etc. they have so much to offer, i could list stuff for days. read more

I have made a concerted effort to never spend any money at Wal-Mart. I try to avoid it at all costs. But today I went to Reasor's and was completely shocked at how much they've raised their prices. Over $9.00 for a whole chicken. Over $15.00 for hamburger meat Over $3.50 for a loaf of bread. So I paid for my groceries, and started heading home with a wallet that needed a hug. Just for the giggles, I wanted to see if I could save money at the dreaded Wal-Mart Neighborhood Market. I looked at whole chickens, under $4.00 Hamburger meat, under $5.00 Bread under $3.00. Do I swallow my pride, or get a second job, just to feed myself? Is money more important than my hatred of Wal-Mart? Yes, yes it is. Thanks to Reasor's, I'll be wearing my Daisy Dukes and start shopping here now. I feel dirty. read more

Reasor's is an upscale grocery store and I am thoroughly impressed with the selection and pricing. Reminds me of Wholefoods​ without the exorbitant​​ pricing. Easy to find things and very nice selection. read more

Love Reasor's. This location has been remodeled and is really nice. They now have a bulk foods section and a little cafe area right off the deli. Always clean and staff is really nice. Seems cheesy to quote a commercial but they have the right stuff at the right price. read more

Reasor's - Grocery Near Me - Tulsa, Oklahoma

Perhaps I like this Reasor's location just because it is familiar (though they did change the placement of the bananas recently which kind of threw me off). After relocating from the TU area to Brookside, I still shop at this Reasor's. They always have a good produce selection which I really appreciate. They also have really great sales on almond milk all the time. In my most recent grocery shopping trip, I bought a lot of frozen fruit. I was really surprised by the variety of frozen fruit they have! My one complaint about this Reasor's is that some of the staff are less than attentive. I don't really appreciate an obnoxious side conversation between the checker and the bagger going on while I'm swiping my rewards card...Especially if it is a conversation about the "killer party" they went to at their friend's parents house the night before. I also almost got run over by a shipment of bananas that were being run to the back room on a giant cart by a young employee who didn't even say "excuse me" as he barreled past the unsuspecting shoppers. Though I really hate the unprofessional high school employees of Reasors, there is one wonderful old woman who always tells me that I look like a model. She's the sweetest. All in all, this is a fine place to buy your groceries, especially if you're on a budget! read more

I used to be a regular Wal-Mart and Target shopper, but I've become pretty spoiled by Reasor's. I like this grocery store for several reasons. First, it's nicer than traditional grocery stores - it's closer to Whole Foods than it is to your traditional grocery store. Next, it's local. I'm not always the "buy local" type but in this case, I really do like shopping at Reasor's. Finally, this store is really convenient to TU and usually has everything I need. I won't describe what a grocery store is, but I will explain how Reasor's is different than a typical grocery store. There is a large aisle with dozens of self-serve products ranging from dried fruit to rice to candy. You grab a bag, fill it up, weigh it, print a barcode, and put it in your cart. This is a great feature for small households because you can buy as little as you want. Something else that differentiates Reasor's is that they have an expanded deli - they offer prepared foods and more upscale products, like oysters. Finally, they have a salad bar and a plethora of take-home meals. Reasor's isn't going to be cheaper than Wal-Mart but it's a more pleasant experience. You won't wait forever to check out and there are a variety of unique items, such as a vast array of cheeses. I often shop at this store and highly recommend it. read more

Until the downtown location opens, this is the closest grocery store to most downtown dwellers. Freshly remodeled; the store has a much more open, airy feel than before. I've noticed that a lot of the "sales", are more like the prices prior to the remodel/price hike. It feels like they're trying to keep up with Whole Foods prices, while not really being an actual health food supermarket. The service level from the store associates has risen dramatically. Every employee I've run into is very engaging and helpful. It's not like they were bad before, but obviously everyone's game has been upped. All in all, a very clean, well-run store. Thumbs up. Looking forward to the new downtown location. read more

This review is for the Floral Department only If you're looking for dead plants and "fresh" flowers with moldy petals look no further! This whole department should be bombed and rebuilt from the ground up, yes... it's that bad. The floor was dirty with dead leaves and plants that were dead or dying lined the shelves. I made one quick sweep before I left and headed to a real flower shop to make my purchase. Shame on you, Reasors... with your higher than average prices I expected more! read more

Love the pre-made salads and the cut watermelon. Not too much of the white rind in the watermelon so you are getting your money's worth. And the melon is ripe and sweet. Not crazy about not finding the Reasor's bratwurst. I looked everywhere for it and could not find it at all. Where is it??? The staff has been super friendly each time I've been there especially their deli counter and the produce check-out personnel. Just a great store :) read more

Not so helpful staff... A good midtown location... Produce hit or miss... read more

This Reasor's is very close to The University of Tulsa campus, great for students needing groceries. If you're shopping for gluten free items, let it be known that this Reasor's currently has such items mixed in with the corresponding gluten-filled items. This makes it a little more difficult to find what you're looking for, especially if you're used to having all the gluten free items in one place, like I am. I had to check the cracker aisle one more time to make sure I didn't miss the GF crackers! (Which I did indeed overlook. Oops!) This is a great location with a decent selection of most everything. However, if you're looking for something stronger than beer or mix-ins, you conveniently have a liquor store across the street. The Cherry Street location will definitely be my first choice when I need to get groceries. read more

This place reminds me of Down to Earth and Whole Foods. We were in town for the week and needed to stock up! Clean and very stocked store. Definitely a go to !! read more

Let me start by saying I love Reasor's this is my to go to store and everyone in the store is helpful and love how late it stays open but I have seen some price changes. As far as order pick up, NEVER DO ORDER PICK UP!! I have tried time and time again to see if it will change and it just gets worst every time, I don't like doing order pick up anymore I rather go get the items myself! They slack so much, they get your items wrong, your shopper does NOT correct the items if they are any changes and definitely miss items to your order but will charge you for them. Not to mention they do not look for substitution if they cant find an item! the manager last couple of times I have called has not been helpful at all and makes an excuse that it just will keep happening because she cant control who work's that day and she just hopes they follow instructions. Not please at all! They did so much better when all the covid started and it was hard to get a time sloth, now they are plenty of time sloths because people have seen its such a hassle and inconvenience to do an online order. You will just get better customer service when you go in the store your self. read more

The late night crew at Reasors that stock the store are a great and very help team. There is almost no customers in the store at this hour (02:30) which is real nice. All the small food departments are closed so no custom meat or fish from the butcher. The Deli, bakery and customer serves are closed as also. Most of the times I think the trade off is fair no rude people running into you with their cart so they can save a few minutes. Plus their no lines for the meat, deli, bakery and customer service being their closed, but is usually items stocked daily in each area to cover your needs. Well my cart is full and I drive a small sports car plus I frozen food items so I need to go for now. read more

Reasor's - Produce - Grocery Near Me - Tulsa, Oklahoma

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This Reasor's location is close to my neighborhood so I'm there at least once a week. All the employees are super friendly and helpful. Because of it's proximity to downtown, I recommend avoiding the after work rush as it can get fairly busy. Saturday and Sunday mornings (before the after church crowd) are the best times to do your weekly shopping. They have wonderful quality meats, but not much of an organic produce selection. read more