I had the pleasure to have met employee Luis Ramos he went above and beyond. I had my cart filled and I was tired out at the end of shopping but I needed two more items and I stopped Luis and asked him if he knew where two items I couldn't find and pushing the cart became difficult he must of taken observation and decided to push the cart for me while getting the items and unloading the items on the belt at check out. He also offered to help me to the car and unload without asking. All along he wasn't asked he took it upon himself to help me. I thought he was kind and considerate and thoughtful. Luis Ramos demonstrated 100% Customer Service Satisfaction in my book!!!! Thank you for your business and I will continue to shop their. By the way this isn't the first time the employee's their are courteous and polite to the customers. I have seen it in the store with other customers shopping. To include my mother and she is in her 80's she says the same. Great Job Luis!!! read more

​I had the misfortune of dealing with Zofia in customer service Romeoville and it was hands-down one of the worst support experiences I've had. Complete lack of professionalism, zero effort to help solve the issue, and an overall dismissive attitude. A total 0 out of 100 effort. Customer service needs serious improvement here. read more

the store does NOT comply with customer service etiquette at all. We had a toy that was in a slot for 19-We took to register and it rang 29- the worker was annoyed when we showed her the price was wrong as my child showed me where he got it for 19-and he was right it was in that slot. I took pictures to show the worker. her reaction was "you people must have moved the toys or displays around to get the price you wanted and rolled her eyes " I informed her then the whole aisle is that way because all the tags completely inaccurate. she. allied for her CSM and the CSM was beyond ignorant. annoyed to come over away from her private conversations, she told me the price is what it is before even hearing what happened. she then asked a young man to go look into it. mad we had asked her to look into it. I showed him and she sat with my mom at the register ( the CSM talking about me in front of my kids calling me cheap and how " white folks hate to pay the price it's marked ) the young man noted the aisle was not properly displayed to the CSM and it was stocked as such and it does ring one price but as far as how the toys are displayed on the aisle we were correct it is marked incorrect. he agreed with us. the CSM got very mad and her friend ( not a Walmart employee or in a Walmart uniform or security one) walks up decides to tell me and my 6 year old " either pay the price or don't shop at the store , cheap ass don't. are me show you the door" I told her excuse me ? who are you as she had no uniform or Walmart gear on just a black hoodie and jeans " she implied did I f-ing studder ? there's the door bye !! pointing to the door and pushes my cart into me hitting my child in side of head" I left my order and did file not only a complaint with Walmart corporate but a police report against the worker as she had no right to hit him with the cart. read more

Walmart Supercenter - The item we wanted but stockers had all in wrong places for the whole aisle and dispalys for all items in this aisle . Tried to price fix - Department Stores Near Me - Romeoville, Illinois

See all

my wife was about to check out but i guess morning shift will watch you like a cop making sure you don't steal from their store she had about more than 5 people just watching her, it was her first time visiting the store never again if I could could a negative rating i would. read more

On my second attempt to return battery cores, I stood there for several minutes while the rude girl in automotive ignored me with her AirPod in one ear leaning on the counter. I said hello twice at which time she said "I'm on the phone, which I couldn't see from the side". After she asked what I needed, and said I had battery cores to return. She yells "George, this is your job" and walks away. Another guy, assuming George, comes over. I had the receipt on my phone as I chose to have it texted and printed at check out so I wouldn't have it. He then proceeded to argue with me that this was an online purchase and he couldn't return the cores. I said "I paid cash, this is a digital receipt. Just scan the receipt". He continued to tell me he couldn't do it, and I finally said "scan the receipt". He finally did, said nothing and handed me back my $24. What a shit show to return two damn battery cores. Wal mart sucks, primarily because of its employees and their lack of cashiers. Unfortunately they were the only place open when I needed batteries. read more

Fed up. Super store that is a joke . 4 weeks in a row. No Johnson baby powder . No cinnamon creamer. No one to ask. And if you do you you are asked what the sku number is. Seriously like I know. I know it doesn't sound like much but if i go to the store to shop I want to shop one place but since they are out again. I'm forced to go to another store so if that is the case I may as well do all my shopping there. Personal shoppers rude and always in the way. FED UP!!!! I will say the people up. Front at check out are nice and friendly. Never seem rude. read more

Wish I could leave zero stars. Do yourself a favor and NEVER use their online pickup. I placed an order and chose a 3-4pm window. My husband went to pick it up a little before 4. He pulled into a spot and was told that someone would bring it out shortly but that there were a few orders ahead of him. He sat in the car for over 30 minutes before going into the store and talking with customer service. They made him wait another 30 minutes. Which is insane. The point of ordering ahead is so that it is ready when you arrive. At this point he just wanted to grab the order himself and leave. He didn't need anyone to bring it out to the car. Instead of getting him the items I ALREADY PAID FOR- they told him he had to call 1-800-WALMART and try to dispute it to get my money back. I'm sorry, what??? He was physically in the store. The items were paid for. It said it was ready over the app and it was now an hour past the pickup time. He had no other option than to shop for the items and I paid for everything twice. I better receive a refund considering they chose not to give us the groceries. This is so unacceptable and ridiculous on many levels. Never again. read more

are you because it's a good place to get some hygiene it was a little messy and hard to find the hygiene but I found it

HORRIBLE customer service. Hardly any lanes open with cashiers and they're super long So customers are forced to do self check out even for large orders on tiny little checkout area. So yay, we get to checkout and bag and then be stalked by what Little people they have there only to be asked to see our receipt at the door. I don't stop. god forbid you actually try to call. The one in 10 times someone actually picks up they're rude as hell And if little help. If you go to customer service you get to experience the rude as hell in person. This is why I shop at Jewel and Aldi, but when I do have to run into this Walmart they never fail to disappoint! read more

I came here before the whole crisis happened. Came here to get groceries. I usually shop at another Walmart closer to home and thought I would get some good deals here, I was wrong. This place was was completely unsanitary and unorganized. Didn't have a good variety of milk to shop for either. Unfriendly service. Good amount of parking too. Stuff is pretty affordable read more

Terrible online pick up. Waited 2 hours then They were playing games with us calling to park and then go inside and go back and park all to have a manager say our order was stolen and that the people calling us were lying. This Walmart and their terrible young workers are a joke. read more

I really wish this location would get it together . The curbside pick up at this location is god awful . My husband has been sitting there for over 20 minutes , he just got off of work . Two people have left without their order . They have the employees out there doing 1 small order with 4 freaking people . Like why ?!?! We normally go to the Bolingbrook location and never ever have this issue . Romeoville do fvuking better for the love of god . read more

This Walmart location is the worst i ever been too customer service is very lazy and rude,

This lack of ethical customer service is pathetic and disgusting. Even though there are a few employee's who are nice, many are rude and give attitude for no reason. On May 17th, I went to customer service to cash a check for my aunt who was with me. The employee wanted her boss to see the check for approval. The boss came and stated that the check isn't acceptable. I stated that there is a sign right there stating you cash tax refund checks. She stated for me to get BACK in line after waiting already 10 minutes. The line was at least a 30 minute wait. Seriously? What amazing, thoughtful customer service. But wait, there's more. On top of that, whoever runs this Walmart has a concerning lack of common sense. It is is frightening that management think it is logical to open 2 registers during rush hour. The lack of customer service is appalling and shameful. Please, take the time to read these valuable reviews. Take constructive criticism and improve your store. But knowing Wal-Mart, you probably won't. Sad. read more

Absolutely the worst when doing car pick up. Waited for an hour before going to the door and having to bang on it. The time before last went on the 3rd of July at pick up time of 9pm. Store was completely closed up and I was not the only customer. Having delivered doesn't work either. Said it was delivered, but not to me. They don't even deserve the star. read more

Just before 8am today (01/09/2022) I fell due to an ice covered parking lot. I hit me knee. They didn't even attempt to salt the entire parking lot. I finally made it inside the door and there was not a single shopping cart, yet a greeter was standing inside the doorway doing nothing because there weren't many customers coming in. All of the carts were in the icy lot. I'm guessing it was too dangerous for employees to go into the lot. So why the hell is it ok for customers to risk injury but not employees?! They lost my business. I'll go somewhere safer. I would also like to get my knee checked out. Please have management respond. read more

I usually don't have a problem with them but recently there was a really long line for self checkout because they only had 3 open. They changed a lot over the past year and exchange the worker checkouts for self checkouts. Please tell me why though that they would only have 3 open. Now I get it was late, it was about 9:45pm and I get that they want to close super easy and maybe even early but when you see a really long line coming from both ways you would think to either open up some more self checkouts or the worker checkouts. NO, the workers were just looking at us and they were just talking away with each other. I waited in line for over 35 minutes just to check out. Walmart please do better next time! read more

If I could give this Walmart location zero stars I would I've been currently waiting on Walmart in store pick up for 14 min the customer manager with the blonde hair could care less about my wait I also notified other workers and they were not eager to help . This is ridiculous and unacceptable especially when workers stand around talking amongst themselves instead of helping customers in need.. This stores management team is horrible! I have had several issues with their express delivery and Instore pick up read more

Had a terrible experience asking for empty boxes at the front desk. Jennifer was abrupt and aggravated from the beginning, and provided me with a "no" without even checking with the departments. Then when I asked if she was going to even check, she told me no again. I requested a manager, and the STORE MANAGER Tony called up and (while on speaker phone) said "what does the customer want to talk to me about? Tony was told the Customer wanted to talk to them about boxes, to which the STORE MANAGER said no, and told Jennifer tell him to come back later. No empathy, no understanding, only aggravation and the feeling of being an inconvenience from an employee and store manager. This was all just after I filled a complaint about being told to come back in 4-5 weeks for something I needed now, and was told it was in the back and they had it! These interactions show that the entire store does not care about it customers! read more

**Update** I haven't learned my lesson... I had 23 items to check out. I chose not to use the 20 item limit and instead went to look for a check out lane. There were 2 open, each with at least 4 people with full carts in them. When asked, we were told that there were no other people to come up to open registers. Of course, after waiting over 20 minutes, and finally checking out, magically 2 more were open. The couple in front of me had more items in their cart than I did, and were told by the "gentleman" patrolling the self check out area that they were NOT to go in there because they had too many items. Not that there was anyone using the area, but rules must be obeyed. It is Sunday morning, a common area for stores to be busy. We waited for so long because..........................???????????????? read more

Terrible customer service, and I have honestly worked for this company before and they treat their employees like garbage. Probably why they act the way they do there. OGP is also constantly late or delayed--I'm talking about making someone way until the NEXT DAY and still no response from any management. They avoid the phone calls also, very poor service. read more

WARNING! This is actually for all Walmart.com customers who order Christmas gifts online. Pay a little more and go else where for toys and games. Save the headache of Walmart losing your order or package days before Christmas!!!! This is the first year I decided to use their online deals. Never again! BTW the reason why you are all waiting in long lines is because payroll costs them money so less cashiers to pay, means more money in Walmarts pockets and that of their store managers and regional managers. When managers keep expenses down then they probably get a bigger bonus. read more

Jen in the Auto Care department was very helpful and friendly. They provided fast service. The manager of this location even stepped in to help the techs out. Way to go!!!!! I recommend this location. read more

This is the place nightmares are made from. The moment I walked in, I knew it was just going to be a disaster. I just had a bit of shopping to do, and since this place was right down the street from a lunch date I had, I figured I could kill two birds with one stone. How wrong I was. First off, it looks like they may have been going through some repositioning of aisles, because nothing was marked in the correct area, and I spent about an hour figuring out where to get the five items I needed. Also adding to my time spent in this demonic hellhole, was the fact I was dodging half-naked screaming children and their dazed parents. At times, I was not sure if I was in a store or at the Swap-o-Rama Flea Market. The displays were horrendous, and items were just tossed about everywhere, in no apparent order. So finally I hit the incredibly long checkout lines (on a Tuesday morning) and waited. When I finally reached the point of putting my items on the register belt, I looked up at the candy display. Tucked in between the Baby Ruth and the Bubble Yum, there was a container of chunk pineapple from produce. The pineapple was covered in a thick layer of grey-green mold. I checked the expiration date, and noted that the pineapple had been sitting in the candy rack for over two months. You mean to tell me that not a single employee had bothered to clean this up for that long? Simply disgusting! It was my fault for entering the sixth level of hell that passes for this Wal Mart. I could have avoided this adventure and went to the Target less that three blocks down. read more

I've been to a lot of Wal-Marts in a lot of states and this truly is the best I've seen. It's brand new - this one opened early 2008 and the inside is about as luxurious as Wal-Marts come. Floors are clean and organized, and the store is well lit without being blinding like older Wal-Marts. There is a variety of color in the decor, and plenty of space to walk around other customers. The grocery section is robust and there have only been a few occasions that something (usually bananas or strawberries) was out of stock. I used to go twice a week regularly: Sunday morning and Wednesday evening. The low prices made this inconvenience tolerable. Staff has always been helpful but checkout lines can be long, especially in the middle of the day. I haven't seen much of the typical "gross clientele" that tend to frequent other Wal Marts, though I tended to go early in the morning to avoid crowds. I recently moved out of this area, and I can't believe I'm saying this: I will truly MISS this Wal-Mart!! read more

Ok I have been to a few Walmarts before but not one that is this BIG and CLEAN. THIS Walmart Super Center is pretty nice. My old one off of 75th street was GROSS and I stopped going there for several reasons. First off they are open 24 hours!!! That means I can shop at odd hours so it is dead. Woohoo! They have good prices on food items and household things. They could have MORE registers OPEN though. That is the only thing that annoyed me BUT that has happened at Jewel too so it's not just THEM. This location even has a mini liquor store UP FRONT. I like that because you can run in and grab what you need and get out. You don't have to walk through the entire store and then wait in a long line. Good job there! Helpful staff. Both times I went I was able to ask questions and get good answers and they even walked me to what I was looking for. Most places point or just say aisle 5 etc. Cheers!!! read more

In the grand scheme of things, this store really isn't the enemy, but sometimes it feels like it. This store lures you in with its fabulous prices and then tortures you with horrendous long lines and creepy patrons. There are some things here that really are cheaper than anywhere else, but you have to hunt for those deals since overall, the prices aren't that much different from the other stores in the area. In the past few years it seems that the employees here have actually gotten nicer and maybe even slightly more helpful, but not much. The greeters are more like security guards and sometimes I think employees turn around on purpose when they see you coming. All this aside, the worst aspects of the store would have to be the lines and customer service. Making a return here is horrible experience. The greeter stops you as you come in to scan every item in your bag and print out a little ticket for each one before you can take them to the customer service line. Since greeters on average are about 82 years old and the little machines they use often fail, this can be quite a lengthy process. I will probably still shop here, but I will complain throughout the whole ordeal. read more

Their employees don't care about the safety of the customers, whether it's making a customer drag a display grill to the checkout without any employee assistance, or yelling at, blaming and humilating a customer after another customer assaults them for no valid reason. Both instances nothing was done other than lukewarm apologies. Do not go here! The employees at this location do not deserve your money or your time. Check the reviews on their facebook page to get more detail about what a disgusting location this is. read more

Day after day Yelp reminds me that my "Next Review Awaits". Day after day Yelp has pestered me to give my review of Walmart. I didn't want to do it. I resisted. Until today. I'm sorry that I have to go to this place from time to time. It's so close and for certain items it's really not THAT bad. The checkout experience always sucks regardless. Unless I can catch someone at the electronics counter (Very Rare), I can expect a 15-20 minute wait minimum. On a couple occasions I found myself thinking, "Maybe I can save some time today and get my groceries at the same time as that belt I needed". Obviously I was oblivious to the last time I tried grocery shopping here. One example...I needed some fresh parsley for a pasta dish I was putting together that night. I found the last three wilted, sad looking bunches after an exhaustive search. Okay...no parsley in the dish tonight...no biggie. I need some bread to serve with it though. Italian or french, either will do. Neither were available? Seriously? That seems to be my experience every single time I go there for something. The same thought runs through my head every time I leave. "This place sucks! Why the hell do I keep coming here?" I haven't found an answer yet. read more

I bought a bunch of food and toiletries to give to homeless people as a part of GISHWHES, It has been a wonderful experience whereby I been able to work as a team with strangers from all over the country to make the world a better place because we are in it. I have a job where I work alone, so being able to join forces and really dig deep and ask myself not what the world is doing for me but rather what I can do for the world is really a profound experience. We have become so self absorbed in our society that thinking and being called on a daily basis to do something greater than just merely living, has truly been a blessing. And I have my guardian angel Misha Collins to thank for it!!! Thank you Misha, Thank you Gishwes, and Thank you Mishfit-divas for a fantastic week! read more

I have been standing in line for 20 minutes at the deli. This is ridiculous. They never have enough people working here because they are too cheap to pay and the customers suffer. They also don't take numbers so you have customers fighting over who is next. I will not be back!!! I am only giving a star because it won't let you rate them without a star, but they don't deserve even 1 star!!!! read more

Sporting department manager never there, don't know why he/she was hired there for ??? try to purchase ammonium three times in last four months , nothing... for 30 minutes waiting and paging, no-one showed up . Thanks for nothing sporting goods manager. read more

I've shopped at this Walmart a high number of times. My biggest complaint against this store is long lines. There are usually only a handful of registers open filled with shoppers. The only way to avoid the lines is to go at odd hours. Another complaint is sometimes the things I need are not stocked. You can walk down the aisles and see empty slots all over. Why do they put so much stuff in the aisles? It's tough to walk around on a busy day. I like Walmart because it's affordable but there's still a lot of room for improvement. read more

Went there for 2 tires on my granddaughters car. Took them over 4 hours because the service men stood around doing absolutely nothing. THEN tried to shortchange my granddaughter TWICE and had to call a manager because they don't know how to count paper money and make change. Broke the lug nug hub cap covers and didnt inflate the tires to proper pressure. Last time this POS company sees a dime from me ever. Too bad you can't give negative stars. read more

Everytime we go grocery shopping here they never have the primo water jugs , maybe pay the distributor so they will deliver to the store

You've gotta love Wal-Mart. And for all of you haters out there, you must just hate having extra cash in your pocket. So I just bought "The Hangover" on Blu-Ray and it was $15.99. The second closest price was at Target and it was $21.00. Doesn't sound like much at first, but when you buy 3 or 4 movies at a time, those dollars add up. I must say, however, that I am very dissapointed in the selection of Blu-Ray here. Most of the movies were in a glass box (unlike every other walmart i've been too) and they didn't even have that great of a selection. That may be because I am in Romeoville IL - and if you want to sterotype, it's not exactly the wealthiest of cities compared to other suburbs. that is all. read more

This is the worse store to call on for a pick up order. I have had a problem with my online order not allowing a pickup date or time. I have called Walmart in Romeoville numerous times and they do not answer the phone, after many rings someone just picks up the phone and hangs up! worst customer service ever. read more

I only came in for a few things but I wasn't able to get a cart since there wasn't any to grab from. When I was ready to check out I didn't know Walmart still hasn't had Apple Pay. Trying to get attention to one of the workers they just stand around talking. Walked out without being able to purchase my items. read more

If I could leave a zero star review I would their customer service is complete trash the lady who supposedly worked here for "23 years" said Walmart cannot put items on hold which is a complete fucking lie. It's based off of what store location you are at. she was very rude from the start. all i was gonna ask was to see if she can check if an item is in stock and put it on hold for me. there was no need for all that sas you boomer. read more

if i could give this walmart negative stars i would. Its the night before the first day of school for schools in the area so it is super busy and there is only one register open as well as self checkout. the lines were ridiculousy long!! as i passed the lanes, i saw nothing but walmart employees sranding in huge huddles and gossiping. i see this happening every time we shop. this store couldnt be more unproffessional than this! read more