10/21/21: I stopped by looking for clothing for a family member who had just moved into skilled nursing. This Walmart is tiny & didn't have much in the clothing department to choose from. I got what I could which was like 2 outfits. The store was tidy and clean, but it was packed with people. The staff wasn't the friendliest & weren't helpful at all. Self-checkout was disorganized. I truly can't stand any Walmart to be quite honest, but it was the closest place to the facility. I would go back for food but definitely not for clothing. read more

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Very lazy employees that don't speak English and completely dismissive to helping you. you look online and it says the item is there but the employees don't help you at all and send you around the store looking on your own. Horrible customer service. read more

Stop me if you've heard this before, I went in to get one thing and I walked out with several things. But I did have some questions since I was from out of town for my cashier and she answered them nicely. Great selection, they weren't out of stock, prices were accurate once I got to the register. I want it good parking and that was there too. I know sometimes you're looking for prime examples for Walmart people/walmart village but trust me they're going to be pretty and non pretty people at those locations, so keep searching, but I don't think you'll find that here. read more

This Walmart is better than the one near my house back in California. It's smaller so you do t get the crowds. It has your basic Walmart shipping stuff and I found what I needed in the grocery department and great prices. read more

Most Walmart's are alike, but the staff here was above par, literally walking us to the items we were looking for! However, there was ony one cashier open which made for a long wait in line. They did provide several self checkouts if you chose that route. Side note: The office supplies/printer cartridges were higher than at the big box office stores... surprising. read more

Wally World has everything you need!! Good customer service too! I went in to get wireless headphones and ended up getting the new J labs and it was missing the charger. My girl Charlene was more than willing to check it out and replace with a new box that had the charger in it and the J labs are fantastic wireless and keep charge really nicely!! read more

Wish I could give negative stars. I arrived to the pharmacy at 10 am, when they opened. The pharmacist showed up at 10:10 and had forgot his keys. He slowly walked around to find them. At 10:16 he said the computer was down... still Waiting. No apologies. This place is terrible. It's always dirty. read more

I think we all have been in a Walmart, however this one is a little different. It is NOT one of those Walmart Super Stores. It is not crowded, and you can make your way around without bumping into every Tom; Dick and Harry. However, I personally do not think Walmart prices in the Grocery line is less expensive than Food Lion or some of the other Grocery Stores here in town, unless you go to a High End Grocery. The people who work in there all seem to be extremely friendly and they also have a Redbox within the Main door.... The parking lot is still clean, which is the biggest problem I have in going to MOST Walmarts.... the Parking always seem like it belong in Mexico with all the trash and stuff thrown out of someone car. I feel like I am walking into a Third World Walmart store most of the time.... So, lets see how long this Parking Lot stays clean. IN addition, you ONLY have One Entrance and Exit into this Parking Lot.... I feel, like I am in a maze to find the EXIT. Anyway, they did have some Fresh Italian Loaves of Bread on Sale today for only a $1. Not a bad deal..... read more

New Wal-mart in town!! Even thought I am not a big fan of big box stores, I just love going to newly opened businesses. It just gives me a sense of adventure and thrill even though I already know what to expect. If you think the Wal-mart off of Parham near Regency is too small/crowded, I think this may be your new go to Wal-mart b/c it's the complete opposite, for now. Although it's a super center, it's still a good size to offer everything you need but not so big that you feel like you're in a shopping mall. This location is extremely clean and had lots of visible employees. I was in and out in record time. The parking lot is a little bit on the smaller side but compliments the store well. read more

This is a Brand New Super Walmart. Everything looks as one would expect for a new location. All is clean. The Exterior appears Upscale but inside it is what Walmart is known for discount pricing. The floor is polished. The staff is nice. Coming is is a little weird because you are slightly askew in traffic flow. You will have to see what I mean. Restrooms are tucked away too. read more

Walmart Supercenter - Shaving Cream - Grocery Near Me - Richmond, Virginia

This place is trash now. No customer service. Walmart just lost another customer. So even though the store is open you can't make a return???? Wtf. So if I never leave work before 8pm, Im just SOL on getting my money back on a defective product that they sold me. Yeah that seems fair... not. I can spend my money anytime, I should be able to get my money back at any time. read more

It's Walmart. Cheap prices, everything you need. Love that there's self checkout when it enough lanes are open. Haven't had an issue with customer service, but I also don't ask for much often. Only issue I have is sometimes when I need a fitting room, the employee in the area isn't working it an has to go looking for someone with the key. read more

I am not a Walmart person, but this store is making me a convert! The staff is super friendly and helpful, the store is clean and well organized, prices are very competitive, and since it is new the store isn't crowded. I just moved my prescriptions from Walgreens (and I love Walgreens!) to this store since I will save $60 a month! I could go on and on about how awesome this Walmart is, but honestly, I want to keep this place nice and quiet:) Cheers! read more

This is the worst experience I have had in a store. Picture this: It's the morning of a big move and when we get to the new house, we realize we need a money order. Shouldn't be a problem, right? I go to 7/11, they can't do money orders without cash. No sweat, I'll go to Walmart. Here is where things go downhill... I called beforehand to make sure they could accommodate my request. They said yes. Ok, so a few minutes later, I show up and walk to customer service. First of all, though, the greeter was not happy to see me. I let that slide. Walked to customer service, asked for the money order. They told me they would have to split it up into three transactions. Again, no problem. Something went awry when the person helping me switched from doing one big transaction to three smaller ones. All of the original money orders popped out and one of them was invalid. Her register was showing that an amount had been taken out, but I hadn't been charged for the amount. So because of that discrepancy, her cash register had to be audited. The manager, Judy, who came over, was a sorry excuse for someone in management. She had an attitude with the employee who was helping me which was unnecessary and unprofessional to do in front of customers. I was given the runaround for over an hour until someone came to me and explained the situation. They claimed they couldn't do anything about the mixup. I told them I wouldn't accept that answer and they needed to figure it out because I was on a time crunch with moving. Well, they called someone, somewhere out there and miraculously my problem was solved. Meanwhile, I'd gone into the store to buy a couple of things and the cashier who checked me out was like a zombie. I just can't deal with Walmart in general, but especially this one. They will never see me again! read more

Im simply not a fan of this walmart. They call it a supercenter but it is smaller than any other walmart Ive ever been too. It feels claustraphobic like the racks are all crammed together. The school supply section in this store leaves much to be desired.. there are only like 2 1/2 aisles of stuff whereas the short pump or mechanicsville store have several aisles. I only go here when I have to. read more

I have to admit I was a little worried. Which meant I didn't have faith in humanity or Walmart's HR department. Tiffany and Taneka changed that... The story begins when I ordered a Vizio Smart TV 39" and a $20 tilt wall bracket online. Both of which I was not able to find in Richmond let alone at the advertised online price. On top of that Walmart has a free 2 day delivery... how could I go wrong? Come to find out I am smarter than I look and all went as planned except for the television was not registering upon its arrival, so it was showing "in store" just not ready for pick up. I anticipated the worst. I am gonna have to wait an hour for someone to find it and I will catch an attitude because no one understands that a promise is everything to me. Not the case at Forest Dr. Tiffany greeted me with a smile at 736am and immediately went to work. Get this, 10 minutes later she had located both products... got a manager, Taneka to resolve and we were all laughing as I walked out the door. Tiffany and Taneka gave me no trouble. Pretty awesome!!! read more

Walmart Supercenter - Grocery Near Me - Richmond, Virginia

Stood in line for 30 minutes and returns well one of the cashiers walked away from the register twice with two other employees following her. They have someone at the door checking bags as to leave like Sam's and Costco. Awful service. Please God, help me to never step foot into another Walmart!!!! read more

The only thing Walmart is consistent in is their inconsistency. This is a place with great prices, and bad service. The up side they added a lot more self checkouts. This will help with the 100 people in line with 2 cashiers. If you become a regular, and can get in and out without talking to anyone you're one of the lucky one's. You'll probably love the place. I get a lot of Walmart gift cards, and trying to use them is no small task. It always takes at least 2 people to figure it out. read more

Walmart is my go to store for so many things. I stay away from produce and meat but they are great for everything else. This is the only Walmart I go to because it's my nearest one. I've never had issues with customer service. All my cashier have been nice and very professional. The girls that work the floor in the clothes department have been friendly. Even trying to recruit me to come and work there. I don't understand all these nasty reviews. I love my Walmart! read more

This has to be the worst Wal-Mart in RVA. They seem to employ a lot of people, all of whom are very good at standing around. I went in to do a simple return, waited 10 min in line (5, yes FIVE, people working at the return desk doing nothing other than chatting). My simple return took about 10 min, +10 min waiting. By this time there were SIX absolutely useless employees behind the return desk. Other than horrible service, this WM does not stock the variety of mdse found in larger stores, and aisles at this WM is usually pretty junky. Save your time, shop somewhere else. read more

Walmart on Forrest Hill is the worst managed Walmart in the area. The store is dirty, cluttered, untrained, rude associates. The store has. Avery dirty feel about it. You can call the store and no one ever picks up the phone. This store is a skip for sure. read more

Terrible. Customer service. Under staffed. And the entire store feels crowded. Too many thing in the isles. I don't think there is but 4 feet wide of isle in many places. Also 4 lines open and has to have the slowest cashiers. I had two items and they struggled to have a timely checkout. read more

I now understand why this Walmart has two stars. Their is a cashier there that is rude and lacking knowledge. Josh the manager explains her to be a more seasoned worker. So I asked what did that mean to him. He said that she had been there for 10 years. Due to covid 19 I bagged 2 avocados and 1 cucumber in a clear vegetable bag so that she would not have to touch them with her germs from her gloves. You know I could have checked myself out but I figured the cashier is doing nothing but moving her lips so I figured I could help her keep a job. Now when I walk up register the store manger another associate and the cashier were talking about the miseries of the job while I'm standing there. Cashier proceeds to take out my 3 items to weigh them after i told her you don't weigh cucumbers and avocados. She proceeds in front of the other two to argue the point and saying you do suppose to weigh those items. Well ignorance is bliss!! I have left the Walmart with no apologies from anyone until I requested one from the so called manager. PEOPLE WE NEED TO DO BETTER!! Everyone need a job but you should also be your best at your job especially when I come in to shop to help to pay your salary!! Shame On You Walmart!! I hate to have had my son to witness such messiness! read more

If I could give this walmart ZERO stars I would. This Walmart has the worse customer service I've ever experienced in my life. It's really said that this store is the closest to my house yet I will go WAY OUT OF MY WAY to avoid this store at all cost. I came in today because this store was the only store around that had what I wanted for buy online pickup in store. And omfg, I wish I would have had it delivered. Never again will I shop here. The lady in customer service was hateful snobby stuckup and over all rude with my return that I decided to do there while I was picking up my order. This place is a prime example of ghetto. I would love to meet the person who is in charge of hiring because he/she needs to be fired for hiring such crappie ppl. read more

Worst customer service ever. Waited patiently for my turn at Vision Center, and in the middle of placing order, a customer service employee physically ushered a couple in between me and Vision Center employee, not to mention within a foot or so if me physically, began talking over us, completely ignoring me. I've never felt so undervalued or dismissed as a customer. Hope that couple was worth it, because you'll never care me again. read more

Horrible. Tried to buy a Halloween costume for my 5 year old daughter... there was only half of the costume, a jacket. We've looked all over richmond for this, they wouldn't sell it to me even after I said I'd pay full price. Had to wait at the register for 20 minutes for them to tell me this... making me late for her party. Won't be back. read more

I stopped by this morning for a few quick things and the greeter was super up beat and friendly and the produce was well stocked. The lady at the self check out was very kind and quickly made my quick drop in to walmart a pleasant one. Its nice to see people making the best of their jobs and their day! I will definitely be going back! read more

If I am going to a Wal-Mart in the Greater Richmond area, it is going to be this one. It was just built last year and is still kept nice and clean. This Wal-Mart is not overwhelming and is just the right size. Keep in mind, you probably will not be able to get all of your fancy groceries at this Wal-Mart because of its size but they do have the basics. This store is never crowed and the staff is always pretty friendly. read more

The rudest people at the "customer service" area!!!! Honestly they need to get rid of their mon-fri day people. Every single time they have an attitude about doing anything!!!! Clean house and replace!!!!! read more

For it's size there is very limited variety. The spice section is lacking basic necessities for recipes so you'll end up needing to make multiple trips. They also have samples out which is a nice touch, but the sandwich sample tasted old. Self checkout broke and couldn't scan, took forever to fix. Overall, it's a not great Walmart. The convenience factor is why I shop there and when you can only get half your grocery list there, you lose it's only advantage. read more

Their money center and customer service department are the same place, which is common for a smaller Walmart like this, but their money order machine is out of order more often than not and there's usually only one person working which makes is very inconvenient for pretty much everybody. They could do better. read more

Horrible customer service. I went to the store to purchase an item on sale online. Store would not honor the price. That is not the big issue. The bigger issue is the complete indifference and lack of concern from the customer service dept. Lesson Learned-shop somewhere that has customer support. read more

I had a really bad experience at this Walmart and it all stemmed from the fcashier refusing to listen, not only to me, but his own co-worker. I was using my company credit card to purchase back to school items for events in the upcoming days. I had made such purchases at this location in the past because its closest to my office. Some of the items I picked up were bulk and while he dumped them out another cashier asked that he scan them in as quantity. He refused and after we watched him dump everything out and then not place them back in as such he deactivated my PIN on my card by totaling me up as a P. O. I found this out as I had to call my CC issuer and she immediately stated this is what he did. He debated of course. The manger took care of my purchase and explained the steps and yes, the cashier chose to press P. O. We all make mistakes, and I surely will make my share but why sit there and debate back and forth with the customer? Target is around the corner and while I try to be frugal with the corp card.....yeah many are saying "I would have left that basket right there". Companies MUST make sure they have the right personalities interacting with their customers. Won't close down Walmart. Lol. But you get the picture. read more

Usually my 60 year old disabled mother and I have an enjoyable and very good customer service experience going to the store. There is an employee here by the name of JAMIESHA who had the coldest and rudest attitude I have ever seen. If you go to the checkout line and you see her name go to another register. I spoke to both a supervisor and a manager on site as well as contacted corporate. No one should be talked to and given horrible service like that. You have a small job greet the guests ring up the the items thank them for shopping at Walmart period for you to be yelling and barking back at us was highly unacceptable. I hope the appropriate actions are taken because Bad Eggs like her ruin a good customer service store like this one. I really hope she is reprimanded. Jamiesha next time take a break when you feel like you're in a bad mood because if I come there again and you're there with that stank attitude ESPECIALLY towars my mother...it's going to be some problems ma. read more

This is probably the worst walmart, let alone, any store I've ever been to. Their stock is a mess, many of the employees are rude and I always have a problem with cashing checks. read more

Online ordering for store pick up at this location is a joke.... not to mention you call the store and no one answers the main line. Between the online orders storage room not being accessible due to a faulty lock that management already knew about and did nothing according to "Joseph" a front end manager who has a cocky attitude!!! Let's not even get started on their incorrect price signage. The shelf will say one price and then the register will say another. The store is very small to begin with...then they take two isles and make them a cluttered mess of overpriced clearance that goes nowhere... it just compiles up and up...If your looking for soggy outdoor furniture in saturated boxes or rain rusted bikes kept in the topless garden center... don't look for a deal .... you only get 10% off again according to "Joseph"...also the garden staff have little to no knowledge in that department. Although some of the employee's are wonderful at greeting customers this store is still a disorganized mess of what seems to be a bunch of employee's running around like chickens with their heads cut off with no direction. Not very satisfied with my experience there.... and considering this is a new location you would think everything would have been set in motion for a smooth opening and exceptional experience to the customers visiting this new location. read more