Once upon a time I was in Rite Aid bored and bought The Jacksons "Destiny" cd. It was 2007 and I…read morewanted to shake my body down to the ground. I got in the car went to rip the plastic off the jewel case and noticed there was none nor was there a cd. When I tried to get a refund I got accused of stealing turned mine eyes towards CVS. Since then I've been to more Duane Reade's than Rite Aids. Until on "Saturday night" I really wanted dental floss.* Here I was in Rite Aid, floss in hand behind two people going through it. When they got to the register to buy tobacco, the cashier asked for both if their id's and I'd never seen that. They didn't have an id between them so they stormed out in a huff. No straw purchases here. It was then my turn. I found the cashier to very pleasant, considering what must have been a stressful day. I bade her goodnight and thought that the minimum wage for Virginia should be raised and they we can truly dance and shout. *Little Red Corvette

This is directed towards the pharmacy department not only are they rude, but they also will never…read moreanswer the phone for you and whatever you do make sure you put your prescription in a couple days in advance because they take their sweet time getting your stuff to you and you can never get them on the phone! I transferred pharmacies ASAP

This branch is a specialty pharmacy. It's a small drop off/pick up location and not a full store…read morewhere other products like toiletries, snacks, candies, and the like are available. The pharmacist and other staff were nice. It was not busy when I went. Service was not the quickest considering I was the only one there at that time; I still got my vaccine after a reasonable wait time.

Very kind staff at this location. They went out of their way to find a discount coupon for my…read moremedication since I was paying out of pocket. They truly brightened my day. Thank you!

The store is okay. I found everything that I needed. They were in low in stock on one item because…read morethe product that I wanted was the last item. Store employee greeted me as I entered and was helpful at check out. I was not used to seeing employees in shorts in my area so this was new to me. As I exited the store, there was an ASPCA representative right at the door. She was no more than two feet. You have no option of avoiding her. She greeted you as you exited and gave her spiel about saving animals. Look, I have a rescue pup and believe that every animal deserves a good home. BUT, I don't think CVS should have allowed any organization -- for profit or nonprofit -- to be placed right at the exit and you have no option of avoiding them. I sat in my car for a few minutes as I plugged in the address of my next destination and I saw the next two people who exited walk pass the rep without saying a word to her. They looked understandably annoyed. I guess sometimes you have to do that if you're not interested in a sales pitch. I think CVS should have told her to set up a little further away from the store. At first I thought she was an employee when I first drove up to the store.

yall have got to fix your shit with the stupid robot. no way to speak to pharmacist, and if you…read morecall and ask for the front store, regardless of what time it is, it always says the store is closed!!! there's no way to get ahold of these idiots. in addition to that, i keep having problems filling my script even though it's been 30 days to the day it was filled!!! its been months of this bullshit and im about ready to pull all the hair out of my head because i cant get ahold of anyone to help me!!!!!!!!!!!!!! avoid this cvs at all costs, theres beggars outside that try to get money from you as well!!!! fix the god dang robot and make it so we can reach this stupid store and speak to someone anyone!!!!!!!!!!! it's been almost 6 months this anger has been building up cuz i keep having issues and cant speak to anyone!!!!!!!!! fuxkin fix your shít

I hope management reads this and gives Kenya a raise, simply based on her above-and-beyond attitude…read moreto help someone. It was EXTREMELY appreciated! First time Richmond visitor, and I missed one of the exits on the highway trying to get to my Air B n B. I drove around for I-don't-know-how-long trying to figure out how to get out of downtown, but got more and more confused an frustrated. It was dark, I was tired, and just wanted to get to my lodging so I could collapse for the night. Kenya took the address of my Air B n B, put it into her phone, and watched as I took down the instructions from the CVS there. All I could buy at that moment was a bottle of water because I was dying of thirst. Thank you so much, Kenya for helping a frustrated traveler!

My review is solely on the pharmacy, not the store as a whole itself…read more I came to pick up medication with my grandmother (80) and chose this location because it was close to VCU after her appointment. Thank God I did go with her because if I hadn't I'm sure we would've had a bigger problem. I put the three medication in two days prior to trying to pick it up. I was astonished that it still wasn't ready. When I asked why it wasn't ready the pharmacist laughed and said it was normal for this location. She also stated that they're always at least four days behind. I'm used to CVS calling me if they don't have my medication at a location or if they're backed up. They ask if I'm willing to drive to a different location ( which I am ) Well all that aside now that we were in store they were willing to move her medication up in line and told me it would be a 30 minute wait. I decided to take her home to rest durning this time. Prior to leaving we asked how much it would be and she stated / showed us that it would be $38.00 My grandmother being old fashion gave me two 20s and I dropped her off at home. Fast forward to returning 30 minutes later and somehow the medication has jumped up to over $60.00. She stated that she should not have guessed how much the medication was going to cost. My confusion was (and still is) that she showed it to us in the system and it said $38.00. What made the price almost double? When I asked she just looked at me like a deer in headlights. At this point I didn't feel like getting into it. It's my grandma I'm going to pay whatever I need to pay , and I needed ti get back to her. I didn't necessarily need directions as the doctor had taken the time ti explain what we would be getting. I just needed to know which medication was which. Her reply was "ummmm I'm not sure" and then she proceeded to make an "educational guess". This sent a chill up and down my spine, because my grandmother being the sweet old lady that she is, would've listen to this woman. The PHARMACIST who is guessing!! My grandmother would've taken her medication wrong! Hearing the uncertainty in her voice and blatantly realizing that she was guessing I asked to speak to someone else. She could however could not seem to understand why I wanted to speak to someone else. We just stood there looking at one another for a moment until we were interrupted by another pharmacist. Thankful who knew what she was doing. She took the time to show me which medication was what. Explained to me how it worked and just put me at ease. All in all though I will never trust this pharmacy again. Which really sucks since it's so close.

Yes, the location is not the best part of town, but the pharmacist is extremely friendly and…read morehelpful to me and really goes out of her way to try to help me. To me, that is the most important thing in choosing a pharmacy.

This pharmacy is difficult to fill a prescription at. They never fill my prescription without me…read morephysically showing up in the store first. Then I have to wait for it. Also, there are bums in the parking lot that hassle me for money, long lines at checkout, and the store has inconsistent and unpredictable hours. This pharmacy is close to my house, but I am likely to go elsewhere in the future.

Had the best vaccine experience ever! The vaccine lady was ready for me and two injections, didn't…read morefeel a thing. Not a poke, not the serum going in, nothing. At every other CVS I've had to wait fifteen minutes for vaccines, even with an appointment. This is the place to go!

Poor customer service. They're always out of medicines. They never communicate when an rx is in…read moreprocess, or ready to be picked up. I've tried so many times to change my address and phone number with them, still they always get it wrong. They make you wait to pick up an rx only to tell you that it's out of stock. Really crazy.

Buford Road is a lovely little gem of a pharmacy. It's a throwback to a generation ago, when people…read morebelieved in supporting family owned, small businesses. BRP has somehow found a way to incorporate some of the necessary modern-day conveniences while maintaining old world charm. The store itself is a mash-up of pharmacy, medical supply, gift shop, post office, floral shop (only silks), and Amazon drop off. I legit did Father's Day shopping, shipping and a pharmacy run in under 30 minutes. The greeting card selection is fantastic. The aisles are well maintained, well stocked, clean and bright. The staff is always available for questions and willing to help. One day I strolled in to pick up a heated water bottle because I really couldn't handle CVS, which is right across the street. One of the medical supply staff was more than happy to help me locate it and I was in and out promptly. Some prices on things are competitive with larger chains, while some things are higher (example Flonase Sensimist is $31 here, $27 at CVS) The pharmacy has an easy refill system online - nothing fancy. You may get a call from the pharmacy reminding you of your refill. Online refills are often delivered same day. You read that right... free delivery on prescriptions. You won't get annoying texts harassing you for refills like the place across the street. The delivery drivers are super polite. Great for run of the mill prescriptions. If you're in the neighborhood, definitely consider making this your home pharmacy.

BE AWARE unless you want to die. Ernest Dixon, the pharmacist at Buford Rd. Pharmacy is rude,…read moredisrespectful, abusive & unprofessional. He acts like he controls your life & you are going to do what he says & that is it. Who would want to change their prescriptions over to someone that is giving out pet medication to a minor child? I would own them if that was my child. He talks to people like a dog, screams, yells & threatens them. He refuses to fill controlled substances that you can't get anywhere else because he can. This could cause a person to die because you can't just stop those. They have to be lowered. I wish I had the space to write all he pulled on my family. DON'T GO TO THEM & PLEASE LET EVERYONE ELSE YOU KNOW NOT TO GO THERE TO THAT PHARMACY. They LIE, make excuses, turn everything around on you, because he does nothing wrong & I refuse to allow him to get by with this. That mother where he had given her a pet med for her child did it for me. It makes me sick because I have been going there since they opened in 1953. I didn't know it was sold about a year ago. Thank you and PLEASE look out for yourselves as most older people go here & for others so they will have the needed information. Thank you so much.

This pharmacy had been a part of RVA for years. Despite some issues a few years ago, Westbury…read morelooks like its back on track. We've used their pharmaceutical services and have never had a problem. They can be a bit higher in price, so shop around. The selection of medical supplies is terrific, the carry many items typical chain pharmacies don't. Along with the deli/cafe, the candy counter, the greeting card displays and the gift shop, I could spend hours here. Westbury remains and RVA favorite in my book!

Today is the 2nd time I have tried to return something to Westbury!! And for the 2nd time I was…read morerefused a refund!! I was well within the 15 day return window with my receipt, but the sales lady said I didn't need the box and insisted on throwing it away! BECAUSE I didn't have the box and it was from the medical side over where they sell medical things, it was non-refundable! In fact, NOTHING in the medical part is returnable nor refundable!!! WRONG ANSWER!!!! I will not be shopping there again!!!

Very good Rx service, has hard to find Rx. A nice stock of goods and a great lunch counter. -Chuck…read moreBrodersen

I transferred my prescription away from this pharmacy because the pharmacist was unnecessarily…read morerude. And I will not be back. After being told to call at a specific timeframe for my prescription, calling as directed, and being told that the prescription would be there that day, I went in to pick it up two days later. Although I received no communication of any problems, there was no record of the prescription and the item had since gone on backorder. I won't belabor this review with all of the ins-and-outs of the experience but suffice it to say that I will not be using this pharmacy ever again due to the way a man behind the counter jumped in to talk down to me. I would have provided 1 star (vs 2) if it hadn't been for the look of compassion on a few other staff members' faces when I noted that I had not done anything that warranted him speaking to me that way. It was not the first time he has taken that kind of attitude. And some of my friends have had similar experiences. I strongly suggest you go elsewhere.

The pharmacy drive thru is alwaysssssssss soooooo slow. I always have to wait at least 15 minutes…read moreto be serviced. I even have to wait in the inside (even if no one is in front of me).

The customer service at this CVS can definitely use some improvement. This is not one person this…read moreis everyone I encountered during this visit. The first person that asked the question I don't think it was her answer, but her response and her attitude probably made me a little irritated. The next customer service as a person I spoke to in the drive-through I couldn't even finish a sentence without cutting me off. If this was the only CVS I had in the area I definitely would change up to another pharmacy.