This place has fully committed to the "shopping as a punishment" business model. Virtually everything, everything, is locked behind glass. Not luxury items. Not high-end electronics. I'm talking about things that cost less than a coffee. At this point, just close the store and switch to a catalog system because that's basically what this is. You don't shop; you request access like you're visiting someone in prison. Need multiple items from different departments? Great. You'll get to experience the thrilling adventure of paying for each one separately in completely different areas, collecting receipts like souvenirs, and carrying around loose items like you're part of a social experiment. Nothing says "we trust our customers" like forcing them into a scenario where even they start questioning themselves. And then there's checkout. Last time I was here, nearly every lane was closed except one, with a line that felt like it required snacks and hydration planning. Finally get up there, surprise, it's s card only. I had cash. Cool. So now I can't even buy the one thing I waited in line for unless I start the entire process over again. Absolutely not. Today wasn't any better. Trying to figure out where you're even allowed to pay for items that aren't behind glass is its own puzzle. Because once you do pay, now you're walking around with a bag and receipt while still needing other locked items... which you then have to pay for somewhere else. At one point I even asked an employee, "Do you ever run into issues with card payments getting flagged?" Because if I'm buying the same-priced item in different departments back-to-back, my bank is absolutely going to think something sketchy is happening. She just kind of looked at me like... yeah, probably. Which tells you everything you need to know. Oh! and yes, they check your receipt on the way out. After all that. Here's the wild part: even with all these measures, you know this hasn't solved whatever issue they're trying to fix. It just makes the experience miserable for everyone else. Prices might be low, but the experience costs your sanity. I will gladly pay more somewhere else just to avoid whatever this is supposed to be. Truly one of the most unnecessarily frustrating shopping experiences imaginable. read more

This store was very chaotic she we went in before Valentine's Day. I was quite honestly shocked at the very random items that are locked up. I guess it's the area, but still so strange to see. Most items are stocked well some aren't. The store was clean but when I needed assistance I couldn't find anyone to help. Other than that the prices are reasonable and I would shop again if I was in this area. read more

Walmart Supercenter - Grocery Near Me - Phoenix, Arizona

So this is the first time I have been to this Walmart I know most locations are packed with people so I do know what to expect going in. However this Walmart was not only packed with shoppers but the Walmart employee personal shoppers were all over the place and practically run you down to get the stuff they needed. It was really hard navigating around the store with them and also Employees were very rude. The check out lines were probably the worst I have ever experienced at a Walmart. Beyond slow almost like it was all done on purpose as they all seemed miserable and there were quite a few registers open. It blew my mind how incredibly poorly ran this Walmart is! read more

Out here shopping with my kids for school this week and the anxiety of the store and coordination is off. You got pallets and pallets in the middle of a busy week of the store and not to mention carts of stock everywhere blocking the shopping experience. Associates everywhere not even happy also while you got leadership just talking in a circle. Grocery manager needs to get a clue! Not very coordinated and simply blitz. read more

It was a Friday morning when we walked into this Walmart Store. We did our usual shopping and walked around to see the layout of this store as it has changed in many ways as far as their displays of merchandise is concerned. A strange thing happened and it has taken me a while to even begin writing this review of sort. We were getting ready to leave so we headed to the self checkout. Each self checkout has a Walmart employee to assist you in case you have a problem when scanning your items. As we were scanning the items the portable scanner was beeping and asked the assistant if there was something wrong but she indicated it was fine. After we were done we headed out and to place our bags into the car. So we were done, headed home and when unpacking I noticed something was missing. So I decided to head back to Walmart and headed to the register we were using and I recognized the lady who helped us before about a bag that we left. I described the items to her and she took me over to where she had saved them. I was so relieved that I must of thanked her a bunch of times that she probably just wanted me to leave. I tell you this story only because this was a moment I had in which I was so pleased to have have had this one lady watching and being responsible for what she probably has done so many times and isn't appreciated. I just wish I would've asked her name. This is what is missing in this story. Hopefully along the way someone does that for me and thanks her. The stars for Walmart are not necessarily for Walmart but for this young lady I am thankful for being there to help us. read more

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All employees Customer service skills, be helpful, don't ignore customers that have questions, you have a 4 or 8 hr. shift time will only slow down the more you rush, just like driving stay off of your phone. read more

Loved seeing the sloppiness of the work at this Walmart auto shop so clearly displayed by the placement of the oil change sticker, better check the oil level right away. read more

Walmart Supercenter - Grocery Near Me - Phoenix, Arizona

This Walmart has turned out to be a nightmare. The employees are rude, have an attitude and are always on their phone. If you need help, be ready to receive an attitude because you inconvenience them to do their job. They lock up everything but never respond to request to open the glass doors. read more

It's a big store, but the staff is always rude and not helpful. I've asked for help finding items and the staff told me they did not know and made me search the store myself. Not helpful. read more

I ordered an item from this using Walmart.com, all was going good until the store attempted to deliver the item but failed to send a driver who was on time and could get it to the mailroom before it close. Walmart customer support couldn't even get the store to answer, taking my business elsewhere. Haven't even gotten my refund yet read more

Why does it take more than 30 minutes to get help at the fabric at the fabric table? Clean store but I can't get over how long it took to buy the fabric. read more

Easy to drive in and out of large parking lot. Employees follow COVID-19 guidelines with face masks and gloves some customers use face masks. They have a hand cleaning station for people entering store. read more

Never has a place, nay, a name carried so much emotion and primal fear as "Walmart." So often have I taken things such as safety, pleasant smells, and human kindness for granted. But no more, for nothing has made me feel more alive than walking through it's hallowed isles seeing a random stranger and wondering "Does this person have a knife? And will they use it against me if they do?" It's poetic really. Beautiful. In all seriousness though, I gotta knock off a star because this one time some rando and her kid asked my buddy and I to pay for her entire loaded cart full of shit, which was both awkward and pathetic. Also there's like a hidden Easter egg somewhere near the bakery that has yet to be found since probably 2015 and it smells like a big ole' butthole over there. Somebody better put a bounty up to find that thing. read more

Worst Walmart anywhere - ever... the lock up laundry detergent and do not respond to requests to unlock. Service is super slow for everything. read more

I took my granddaughter to get nails and toes done. (Mind you she is 7 years old.) As her toes were drying under UV lights another worker looked at her toes and allowed her to get up. As she was walking the woman who did her nails started yelling at her complaining that she ruined her nails. I told the woman that it was an accident and the woman threatened to call the police on us. My granddaughter then started balling in tears. My nails came out good overall but terrible experience for my granddaughter. read more

Shopping at this Walmart, this Walmart more so, is a frustrating experience to say the least. The moment you arrive, you are confronted by someone nagging you for money. So much for the lot cop. My guess is they are fake cameras with flashing lights.  Then you go in only to find that if you need assistance, that it is near impossible to find someone one to help as they are deeply under staff. This is something that is a real pain when you're in a hurry and need to pick up baby formula that is locked up behind glass. I'm  not exaggerating here, with the exception of one time, I have been forced to wait 15 or more minutes. Then at check out you have a choice, wait in like for the two open checkout lines or use one of the many rows of self checkout where they make you do their job. If you have an issue at check out, get ready to wait for help, as yet again, they have few employees to help you get in and out in a timely manner. Often when a free person arrives to help,  you're waiting your turn as they're helping one or two other people before they ever get to you. It does not end once you pay and have your things bagged up. As you head for the door someone asks to see your receipt as if you like you are suspected of shoplifting relating you more, and that's if there is not a line of people waiting to show their receipt to this person. Granted, I just ignore them and keep walking because there is nothing they can do. However, it's not uncommon people block the area so you can't go around, forming an impenetrable bottleneck, so that results in more delay. On your way out, it's time to make your way past everyone begging you for money again, often the same people you asked you for money on your way in, ask you again, forgetting they already bugged you. I am going to need to give this Walmart the lowest rates possible on Yelp. I don't suspect my review will help change the company, the seem set in their ways, and have a history of not carrying for their employees, so why would they care about their own customers? read more

The lead and the manager at this location are extremely rude to their consumers and clients/vendors. I witnessed both of them verbally harass a man just trying to do his job. Their excuse for acting the way they did was because it's Walmart and Walmart is a million dollar company. Such a poor representation of the company and such a poor attitude to have. Don't work in customer service if you can't provide decent customer service. read more

Walmart make so much money and their customer service suck, getting help is impossible , managers are overwhelmed with work. Shame on corporate.! read more

I live in South Phoenix and have frequently shopped at 35th avenue and Southern walmart... The experiences I've had have been quite horrendous and in Walmart should be embarrassed... There are pallets in the isles and you have to squeeze by the pallets or lean over the pallets to get merchandise. There is stock on the floor all morning long and you have to navigate the aisles and it's actually dangerous to say the least. The employees used to say welcome to Walmart and how can I help you but at this store they go out of your way to ignore you... If you ask someone in this store for help you usually see their eyes glaze over and you end up being frustrated... Whoever the store manager is here you're not doing your job because I can read these other comments and I'm not the only one that sees these things.... There are many other things including the sad situation with the grocery pickup. Worst grocery pickup I've used and won't use it again at this store.. Guess I'll be shopping at the Walmart closer to my work in North Phoenix which is better... Best Walmart I've been to is in Gilbert all on power road, I think it's store 3861. Maybe you should take a page from what they do over there... It doesn't look like the management in this store cares though... read more

Words of advice, stay away, far, far away. This Walmart is Ghetto with a capital G! One star for the cashier who rung up my order. She bagged, frozen with frozen, soap products with cleaning products. No complaints there. This Walmart to me is more like a Mercado catering to the Hispanic population that lives in the neighborhood it's not like regular supercenters. Selection is limited and the meat department always smells like rotten meat or fish. Watch dairy because I failed to check and when I got home it was set to expire in 3 days. Today when I stopped, only because it was on my way home the police were called for some reason or another and had guns drawn yelling in the boys clothing department "Get on the ground, get on the ground!" Scary. Next time I need to stop at a Walmart I will go out of my way to visit another location that way I don't have to worry about the drug dealers in the parking lot or the tweekers asking for money. read more

I was mortified when I saw this young lady in front of me trying to complete a return get turned away, because she had Tribal Identification, they completely profiled this woman. Then after my wife tried to stand up for her with no concern or resolution from the staff here, we were followed our entire shopping trip by a male staff member. This was our first time shopping here, and it will be our last. There are plenty of other Walmarts near by with friendly staff, who appreciate their customers. read more

Thank you Sergio for helping me find my recipes ! Sergio was very patient and was all smiles while helping me. Asked me if I needed anything else. 5 star rating ! read more

automotive manager manny has got to be one of the worst managers I have ever spoke with at any Walmart. as a former Walmart manager his customer service skills are beyond horrible. cussin on the phone when I called him out on a order that arrived and was in possession of. yet he tells me he has nothing for me. when I called him out with information I had obtained from an employee and showed me the tires and I called again he just said whatever man and said he has nothing for me to do something about it. store lewd was o top of it and fixed the issue when I showed up demanding the tires. manny didn't want to do anything per other associates because he wanted to go home early like he always does. read more

This Walmart is right up the street from me, but I choose to drive to different locations because this one is so terrible. The return policy is ridiculously restrictive and they don't do exchanges, so you'd better be sure of your purchase, or else you'll be stuck traveling to a different location if you don't want to be stuck with your unwanted item. Walmart is bottom of the barrel as far as stores go anyway, but this location has got to be one of the worst. read more

The only reason why I came here was that it's open and I don't need to travel far. Otherwise I would never, ever come here. You can never find anyone when you need help perhaps because to me it looks like they keep the store running on a skeleton crew. The employees always looks miserable and exhausted, while store is dirty. Then after you finally find what you need you wait in line for what seems like forever only to find you pretty much have to beg stuff up yourself even if you're not using one of the self-checkout Lanes. Which day pretty much have a ton of then on your way out get hit by the greeter after waiting in line again, because the greeter wants to see your receipt. FYI you don't have to show him your receipt ignore him or and walk out. I can't physically stop you without themselves getting charged and you getting set up for a massive lawsuit against the store. So ignore them and keep walking that way there's not another line that everybody has to go through just to leave the store. Oh but it doesn't end there because on your way out you're going to get hit with one or two people begging you for money, if you haven't already been hit by two different people on your way in. I hate Walmart... read more

Only getting one star because I can't give zero. Came in for a quick shopping trip. Was nearly done when the power went out, so I couldn't check out. WASTED AFTERNOON!!! read more

Why is al walmart so bad with customer service. I feel like there should be a way to get this place an upgrade with eh way they treat people. Came in here and looking for an item when I asked a rep to look for it, I got slammed by - " no we don't have it" when asked if he can search other walmart nearby if they have it , he just said- no we don't have that ability. Then I asked for a manager, the guy retracted what he said immediately and tries to find the item right away. What a crazy place. But when the manager came the other rep tries to Play dumb. There should be some kind of screening for this place. I hope they are not being paid more than the min rate, if not then walmart is being rip off by this lazy employees. Hopefully they get their CEO shine a light on the issue of customer service. It's just horrendous. read more

By far the most disorganized Walmart ever. I was looking for shelving and saw on the website that this specific store had it in stock. Once I got there I asked a cashier in the electronic department if she could assist me, either by having someone help me find the location or whether she would be able to assist me. All I got was "if it isn't on the sales floor, I can't help you. She didn't even try to look up the item that I had pulled up on my phone. The second employee I asked was much nicer. She told me I should be in housewares but directed me to the customer service desk so that they can help me find the exact location of the product. She said she would take me herself but she wasn't allowed to leave the liquor aisle. At customer service the lady directed me to a nearby young man who told me it would be in housewares but wouldn't give me any other information about where to find it on the shelf. On the way to housewares (for the third time) I asked a younger employee if she could help me and she stated that I just need to "look around." Now, I can usually find items by myself in a store, but either this Walmart was so disorganized that i couldn't find it, or the website was lying and they didn't have any in stock. Only one out of the five employees I spoke to during my visit was actually pleasant, which is disappointing. Also, after not finding the product I came for I decided to do some grocery shopping but the shelves were in disarray throughout the store. I very rarely ever give one star reviews, but this Walmart was insane and I will not be coming back. read more

Walmart closes its returns early for no reason, I came at normal hours and they gave no explanation as to why it was closed

This Walmart sucks. If you really need to go to Walmart go to the one at Christown, 2 miles east. I was looking for a newly released movie here. I went to the electronics section after wandering around for a while I headed over to the electronics. I asked the guy working there if they had the dvd (since no one answered the phone when the Walmart at Christown called so I just went over there) The guy just standing there working said "no idea have fun looking." Okay seriously.... rude.... and why are you there if you don't do anything but stand there? Found the dvd buried in a random pile of things sitting on a shelf but the service here is not good at all. read more

Ok, this area of Phoenix used to be OK...not great...but not crap-- at least up to the 80's and even into the 90's. It's where my mom grew up, and I still have a number of close family members who live near by, so I'm around a fair bit. That said, this Walmart is ghetto, but SUPER SIZED!! Customer service seldom to be found, DON'T SPEAK ENGLISH (which I don't have a problem with unless I need some help!) If u want to find out about this store, give them a call ask for a price, or availability, etc. I did that cuz I just needed one item they had on sale (THE ULTIMATE DILEMMA, NO?) I waited on Hold for over 20 mins... just put the phone on speaker and treated it like a test them...THEY FAILED!! The rest of the place is standard (poor neighborhood selection) wally-world; so if u don't mind HUGE lines most of the time, large selection of crappy low-end food and products..well, then this is your store, have Worth the drive to a better hood... or any place else. read more

Another Wal-Mart! I don't think that I have ever been to a store as big as this one. I carry a back pack as a purse most of the time. One thing that I didn't like about this store's Asset Protection would not let me bring my purse into the store! I had to leave it in a locker. I was totally offended, it was as if they were saying, "if you take that back pack into our store, you are going to steal"! I guess there is a big difference in the area where this store is located vs the store where I used to shop in Paradise Valley. read more

This is my neighborhood Walmart, so I shop here every other day for food, hygiene products, hardware, automobile,electrical, etc. It's very convenient, but for the most part the service is terrible. Customer service is not what it used to be. I worked for Walmart back in 2007 and I was trained to use exceptional customer service. It's just not like that at Walmart anymore. read more

I recently placed an online order for shoes. I was unable to wear them as the heel was too low for my feet. I returned them but Walmart will not refund my money. I had to send them FedEx and the only place I could do this conveniently was at a Walmart store which luckily had pick up by FedEx. I took them to Customer service where I left them with a clerk who would not give me a receipt for leaving them. I had a bad feeling about this whole thing as she seened to be a dunderhead as she didn't know how to even handle this. I recently found out that FedEx had no record of receiving this so it must still be sitting there somwhere in that store. I have tried calling the store to talk to the manager but am told that he is in a meeting and will call me. I wait and wait for a call and after several hours call again and was told he had left. WHAT!!! He left without returning my call???? That is incompetence. I call the next day and told he is busy but will call me. I only wait a few hours and be sure to call him before he leaves. It took 3 calls to finally get him to answer my call. When he does we get cut off and he doesn't even have the decency to call me back. I try again 3 more times and am put on hold for an unreasonable amount of time and never get to talk to him again. Now I will have to make a trip to the store and I guess I will end up using the electric buggy since I am disabled and can't walk and have to search every inch of the store until I find that package with the shoes to return. Walmart argues with me and says I have no proof I dropped them off. Well DUH, naturally I don't have a receipt as that dubwit would not give me one. Since when is the customer not right????? I am so POD with this company. WIth an attitude like that I only hope others wise up and do business with another company. I know I plan to do just that. Everything I have from them I am going to return and cut all ties. read more

This store seems a bit cleaner than the store on Bethany Home. At least the parking lot doesn't get trashed. Which is odd because this one is only 2 miles West of the other. The average Super Walmart in the US pulls $65M a year in sales. So there's really no excuse for bad service here at any time of day or night. They seem to have at least one more cashier between 12-3am vs the Walmart on Bethany & 19th Ave. There is an annoying beeping noise at late hours of the night; I guess the employees must be used to it because it drives me crazy. read more

The Mexican lady manager in the auto parts could hardly speak English and was super rude. No customer skills at all just walked away after saying item was sold out and WE FOUND IT she's the worst should be fired. the Mexican prison junky with her was also rude I DONT GOT NO KEY like obviously bro no one would ever give you a key I'm not trying to fight you my dad is 65 this place is wack don't take your kids here read more

Based on the previous reviews I expected this Walmart to be extra super duper GHETTO! To my surprise it wasn't ghetto. I went on a Saturday morning found everything I needed & got in line to pay, NO WAIT (ok maybe 2 or 3 minutes) the cashier was nice & friendly. The only real complaint... The greeters at the door weren't too cheerful, but who cares! Anywho, this Walmart is a tat bit better than others in this area ;) HAPPY SHOPPING! read more

I cannot believe how rude this place was to me. As I go into the store my wife and myself I am greeted by three greeters. One says that I cannot bring in my backpack. I say this is fine. Grab my wallet out of my bag. I then asked where I can put it. Another greater says you can put it anywhere but on Walmart property. I asked if he's joking. He says no you can't come on property with the backpack. I look over and see at least three women walk through with bags of their own. So this is obviously discrimination based on sex. It was obvious that I wasn't trying to steal I had grabbed my wallet was willing to put my backpack somewhere and not bring it into the store but they would not even accept that. Then I called to complain to their main number after asking for a manager or the complaints department was put on hold for 11 minutes before I decided to hang up and call back again. When I called back again the woman said nothing she just picked up the phone said"he...." And then put me on hold that is the worst customer service I have ever seen from any store restaurant facility if any kind. I've never felt like I was treated so insignificant or unappreciated. Walmart can rot. I will never ever step into their store again read more

Walmart on Bethany you are such an important part of my life however, every time I enter your parking lot I feel like my life may end. I love getting cat called by all of you're crackheads and feeling like I may never make it back to my car. However, without you I literally starve. I will forever love and hate you. read more

Oh man I can't stand being in a HUGE STORE with a even HUGERRR line and tons of employees and managers roaming around the registers with only 3 registers opened and 30 closed. Then to top it off after waiting about 20 minutes in line the clerk decided to walk off with a customer to check if the shirt she had picked up was actually on sale or not worst customer service read more