Worst experience ever!!! My first and last time shopping at Walmart in Middletown! I went there this eve bc I needed random items before I left out of town in the AM. I was there for 4 hours! I couldn't find anything. Asking an associate, resulted in mumble and point in some far off direction. However, I grabbed whatever I saw. I knew I could return later. I got to the register as the store was closing. There only self check out. As I am trying to do the best I can to get out, all I keep hearing from behind me is The Store Is Closed. You have to leave. As I am trying to check out! Which only stressed me out more. Another associate helped me scan and bag items. He was friendly and nice. I finally finished and went to pay...my card was Declined. I ran it again, and again it was "Declined "...but that was not the error message on the screen. So I tried a different card. The gentleman who was helping me saw I was using CHASE Cards. He informed me that apparently they have an issue with Chase Cards at Self Checkout! Once Again, the manager is standing there, telling me I have to leave! I just spent 4 hrs shopping, they had me try 2 different cards multiple times they knew wouldn't work at self checkout. Well, the gentleman left, and this beauty was joined by another winner. Once again, with an attitude, telling me the store is closed! I needed these items!
All they could harp on was that my cards were "declined"! I tried to explain there was nothing wrong with my cards. I didn't just spend 4 hours shopping and get to the register with my fingers crossed hoping my fairy godmother would cover my bill! I tried showing her no transactions had gone through. Nothing was processed. But they werent interested. It was Declined! After more attitude, they took the receipt to another register and ran both cards again! I tried to explain that if you keep running the same card, Chase will decline the purchase and put a Fraud alert on my account. Of course, they were both declined. At this point they were just extremely rude giving me nothing but attitude. They were kicking me out and took the cart away. I asked them to leave the cart by CS, I can be back in AM and pay the bill. Well, that was out of the question! They do not hold customer carts! I said ok but this is an unusual situation. The problem is not on my end. I need the items before I depart in the AM. One responded with we don't do that. The other with she wont be there in AM. What difference does that make? Leave a note on the cart for the AM staff, inc my info. Nope! We can't do that. They would rather have someone waste time putting everything back then to just let me complete my transaction in a few hours. They took my cart and escorted me to the door. However, I had brought my own reusable bags with me. One contained items from the last store I stopped in prior to Wal-Mart. Including prescription medications among other things. So not only did I not get the items I intended to purchase but I have no hope of ever getting those bags back, because they couldn't even be bothered to take down my contact information!!! As soon as I got outside...ding ding ding, I got the multiple text messages from Chase flagging those multiple transactions for the same dollar amount, as Fraud, and my accounts are frozen!!! But all these two very arrogant yet ignorant women could see is my credit card was DECLINED. They assumed I just couldn't afford my purchase, to the point where she literally told me, just get cash from the ATM. I didn't have an ATM card with me. I contacted CS about what transpired. And that I need my personal effects returned. She took my complaint and fwded it to the store. However, after reading all of the comments, I am not hopeful anything will be returned. All they had to do was leave my cart into a corner and lock up. If I didn't show, nothing would have changed. Someone would still be restocking everything. It's the attitude and arrogance for which I have no tolerance. Bc combined with ignorance its just a bad combo. I searched the Walmart Corp site and inquired with CS. There is no policy that says customer carts can't be left overnight when time has run out to finalize a transaction. I don't expect to hear from anyone since she didn't ask me for contact info either. Now I have to file a Police Report if my bag doesn't turn up. PS. Yes the store is a complete disaster! Yes there are box boy carts blocking the aisles. No, they didn't seem to have anything in stock, not even random insignificant to the holiday items. And no, there was no one at the register but plenty of staff walking around aimlessly! One can only surmise, sucking their teeth, sighing loudly and watching the clock! read more