Staff at this Walmart is usually pleasant and quick ! Only once in a while you experience unpleasant workers but that's on the rarer side IMO, this town has great people. I finally got to try the Walmart bakery for a custom heart cake. The man that took my custom order said he wasn't sure if the decorator would be able to execute it but he/she did amazing! When I came to pick it up around 9:40PM I was told if I arrived a bit later i would've missed them, but I checked beforehand and bakery hours state they close at 11PM? So not sure if hours are accurate. I got a 10 inch cake for $24, it's a steal. So yummy and the cake wasn't dry at all!! I would definitely recommend, their team is talented. read more

Walmart Supercenter - Department Stores Near Me - Jacksonville, North Carolina

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2 days in a row, we ordered online from this Walmart today before 3:00. Both days our order was delayed AFTER given a delivery time. After 2 delay notices today, the last 1 at 9:00 p.m. we were informed it will be "sometime tomorrow". That was my kids dinner. This is the 2nd time in 2 days we've had to go without because of this Walmart. My daughter has the only car at work, or I could go myself. This is why we depends on delivery. We ended up having to cancel our order last night, so we did without yesterday too. This Walmart is unreliable and doesn't care about anything but the all mighty buck. Never going back. I'll drive clear across town to go to the other Super Walmart. Avoid this Walmart on Marine Blvd. in Jacksonville, N.C. if at all possible. read more

If I could give this store zero stars I would. I just had an extremely racist situation in the Walmart from a guy they called Gunny. Regardless of the policy, he told me he was going to make the call not to receive my return, even though the policy says 90 days, no questions asked. Of course the "real" store manager wasn't there. I spent 29 years in the Marines to be treated like this. Theres a couple more Walmarts in town and I'm going to do everything I can to pass this word to everyone I've met over 35 years of living here. I bet I've spent $30k to $40k in that store over the years and ALL my hunting gear. Not anymore as long as the racist at customer service is there. To the "real" Store Manager, Jessica, I highly suggest taking action on this. This is the first time in 55 years that I've said or don't anything like this, but when that guy came up and treated me like that, it was almost all I could take. He actually said "he didn't care what the policy was, he was making the call not to take my AC unit back. I had it 3 weeks and never took it out of the box. I'm absolutely furious. read more

Not as impressed with this location S some others in town. I came in today looking for a specific tree but they had none on display. It appears this store and one south had big blow out sale on displays but how can you see what it looks like if it's not on display! There was a nice customer in same predicament and had box open. The employees in garden center are very accommodating but I didn't see what I wanted so I ordered it online! read more

Today I needed one of my prescriptions and every pharmacy in town was saying on back order my normal pharmacy wouldn't even reach out to others to see who may have it. This is one I can't go without and Walmart pharmacy to the rescue and they found me an added discount on top of my insurance. Absolutely grateful read more

You can never find anyone who works there when you need help and forget about calling nobody ever answers the phone either. I've called every single department on multiple occasions and never got anyone. I've complained twice to management already they obviously don't care, their response was," oh we've been having trouble with our phone system today." Yet it's all the time. I won't shop here anymore I'll go to Target or shop online going forward. If anyone wants to file complaints go to this; https://corporate.walmart.com Store & Corporate Feedback - Walmart Inc. read more

Delivery and Curbside Returns. The last two days with this walmart have been HELL. Yesterday, I had an item scheduled for delivery. It was delivered to the wrong house. My neighbor got the package, opened it, and called walmart. She said they told her a new one would be delivered to me shortly since the package was opened. Well, the new one didn't arrive. I went in the store to discuss and was told there was nothing they could do. I tried calling 1800walmart 3 times with no call back. Finally, I got through on facebook and got the item refunded. Then, today, I had a curbside return because they delivered the wrong size. I sat there for 20 minutes after i checked in on the app. I called and informed them I was there. Someone came out. He told me I needed to go inside for that. I said no, im scheduled for a curbside reutrn. Then he grabbed the item, but did not scan my barcode, and went inside. I wanted to ensure I would receive my refund, so I called to ask. The guy that answered the phone was polite, but then I overheard him talking to his coworkers that I was "on some bullshit." He picked back up, and I addressed the issue with him and then asked to speak to the manager. I discussed the issue with her, and I left the store. I was then called to return to the store so my barcode could be scanned. At this point, i was in tears. The manager came out and scanned my barcode and solved the issue. I immediately got the return processed text message. I was very happy with how promptly she handled the issue. However, she stated that not everyone knows how to do curbside returns and that she discussed the issue with him and told him "he needed to code switch" based on the customer. So my complaint is this: Train your associates to do all aspects of their job and teach them how to mute the phone if they choose to talk bad about customers read more

I hate that they always ask for a receipt like I'm trying to steal something and walk out the front door. If I say no thank you when asked they always catch an attitude however if walmart wanted to make it policy then just force people to sign a contract like they already do at Sam's club sheesh. read more

Honestly, I've been reading through some of the reviews for this Walmart and they're pathetic. How do you complain about an American staple being crowded? It's the best place to shop! You can literally buy groceries, get your car fixed, find an interview outfit, get a baby crib, check out some video games, everything at a Walmart Supercenter. It's usually the first, last, and only place people go for most items! You can't beat one-stop shopping! Everyone can find a bargain at Walmart. Don't trash it for being that one convenient store. Say what's wrong with the actual store itself. I might be a little biased because I used to be a Walmart employee, so I know what happens in the background. You can't just say open more registers. You don't know what the staffing or training is like. Just because you see someone with a Walmart smock on does not mean they know how to run a register or that they're on the clock. Anyway, I like this Walmart. I don't mind the crowdedness even though I have sensory issues because that's just how Walmart has always been. For the most part, the aisles are clean, the sales are well-marked, and the attitude and helpfulness of the staff is okay. On my most recent trip, I needed a few 1,000ml bottles of coconut water that weren't on the shelf. Thank goodness the person stocking the aisle had some on her cart, even though what I needed was at the bottom. She took all of the boxes from the top, got the coconut water, and did all of it with a smile. She then said that even if it hadn't been on her cart, she would have checked the back room for me. Great customer service. Wish I had gotten her name. Besides this, I've never had a problem with an out-of-stock item or asking for assistance. What I will say is that the stock does need to be rotated. I went looking for some coffee to gift and the ones at the back of the shelf had expired months ago. Found the same issue with some of the chocolate bars. Please, please, please, rotate your items! read more

Walmart Supercenter - Ummm... thanks for offering this? - Department Stores Near Me - Jacksonville, North Carolina

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Going to that Walmart on N. Marine Blvd. in Jacksonville might as well go to the zoo that's probably where they're hired most of all the people that work there People at the pharmacy if they knew how to do their job, I would die of a heart attack read more

Honestly, it's a Walmart... if you are shopping here expecting 5 star service, you might want to have your head checked. Came here to people watch on Black Friday and had a lot of fun. The staff seemed undermanned but they were trying hard as people were trying to trample each other for TVs and Instant Pots. Wife and I enjoyed our visit and found a few cool items. Checkout was fast considering the crowd. After going through this I can understand why people hate working retail. read more

Beware of Walmart Scams! You think you are purchasing new merchanidse, but they are selling used items as new. I bought an Oculus from Walmart store # 01298 on, April 19, 2022 at 14:13:31. On that date a young man assisted me with purchasing an Oculus Item # 081582002246 in the amount of $399. This was a new item to my understanding that had never been opened or used prior to purchase. Once the item was brought home, opened and used by us, we realized that it was in fact not new at all. There was a registered user on the device. The device had discoloration indicating that it was previously used as well. For this reason, I decided to return it to the store I originally purchased it from with the receipt. I explained the situation and asked for an exchange for an unopened, never used Oculus which is what I originally purchased. However, the clerk stated the serial number for the device in the box, did not match the serial number printed on the actual box. For this reason, she refused to refund my purchase. She was able to verify the transaction was made and the video camera footage showing the purchase of the item. I have been swindled basically and feel very upset by this. I have been a loyal customer of Walmart for many years and spend a good deal of my money there. This was a very special and expensive purchase for my son. We lost his father to cancer in August and I am a single parent who works very hard to provide for my son. I work for ministry serving children living in extreme poverty. I am a hardworking, honest and respectful woman. I expect when I purchase an item, especially from a reputable company I use frequently such as Walmart, that I will receive what I purchase. I have contacted my credit card company and Walmart Corporate. I am also filing a complaint with the BBB. I feel like this was really wrong and it is not okay to swindle people out of their hard earn money. I am not even asking for my $400 back. I just want a new Oculus, that is what I paid for. I even contacted the registered owner of the device and confirmed with them he did indeed return it. read more

Walmart Supercenter - a screenshot of a text message - Department Stores Near Me - Jacksonville, North Carolina

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I make it a point to NOT go to this Walmart unless I absolutely have to. I will pay a higher price for groceries (and peace of mind) at another place just to avoid this Walmart. It is dirty, unorganized, and over-crowded. There is always 1 register (maybe 3, if you're lucky) open, and the lines actually stretch beyond the clothing section at times. The employees aren't unfriendly - it isn't their problem, this is clearly a management issue - but they aren't as gracious as the employees at a Harris Teeter or Food Lion. Also, don't go here after 10pm. For some reason, young men (and women, sometimes) think it's really cool to hang out in the parking lot and harass people. Just....go to Food Lion. Or anywhere else. read more

Racketeering folks here! Power out half the store last visit. Cashier lacked every aspect of a friendly cashier. Oh well!

Got kicked out for "walking and looking around", last time I checked that called shopping

Wish I could give zero star to be allowed to post my review. I was there today and wanted some fabric and been waiting at the cutting table for 20 mins! Told staff and heard the customer service calling for a staff to come over twice! And that was when someone showed up:( couldn't believe it was that hard to get some fabric at Walmart. Very disappointing. read more

I don't understand why every wal mart no matter what city or state your in there's never enough cashiers working. We literally had 20 items and waiting in line for 20 minutes. The cashier acted as though she hated her job and customers were getting irritated. read more

Walmart Supercenter - So cool - Department Stores Near Me - Jacksonville, North Carolina

Working here is horrible , Do NOT WORK HERE ! They treat there employees like shit, especially in your first 90 days! There is a lot of favoritism that goes around . I know someone who got wrote up because they went on break after they already spoke to someone letting them know they were going on break but apparently they didn't let the right person know , and the employee that worked there had to be out of work because they had Covid and they even brought a doctors note as well as a positive test and they still wrote them up even thought they were the ones who sent them home due to being sick! This person was not trained at all either they just threw them in a section and told them to get to work even tho they never been trained ,and any mistake that you do make they will document and after 90 days they will find any excuse to fire you . And on top of that the managers are very very rude , and disrespectful, yes they pay pretty decent but it is not worth the disrespect you will encounter and this job is not good for your mental health !( also forgot to mention but the communication is horrible , when this employee first got hired before they started they kept trying to call the store to see when there first day was since no one told them and they called literally about 100 times and no one would answer and when they did answer they would transfer them to the hiring manager and the she did not answer , so they had to go in person to see when there first day was ) read more

Worst customer service. They have to be clear about their pet policy. (Not in the grocery area) read more

twice now the bitchiest money center cashier screamed me out to stand in line properly. It's a stupid maze of a line with confusing arrows, too much info with different phrase on both side of posted signs. basically a setup to piss off both customers and the cashier. this one is managements fault. read more

In general I like Walmart professional happy shiny people always smiling (real and genuinely) yes I recently had an issue with customer service (dismissive, crappy attitude, confrontational and impersonal) Isn't it ironic doncha think? You get the pic I'mm sure. Overall I go here because they have what I want and their name brand items are quite good perhaps even better than others and cheaper. I am really on here to give major props to JoJo and Mia over at the salon. They are excellent at what they do and nice and engaging as well. I will definitely be back again I think I have found a new hair home or is it home for my hair? It matters not they should be given high props and they are right here (mad props). Get there early as the place is popular and fills up quickly. What would you expect from a great salon? Just like a good restaurant the proof is in the parking lot. Lots of cars means good stuff inside. Or mysteriously all other restaurants have been sucked into another dimension or something equally implausible. OK I'm out. Peace, B5F read more

Walked up to returns, and the cashier was chit-chatting with another employee on my side of the counter, while preforming my transaction. They were not discussing work. Very rude. The whole time I felt like I was invisible. Did not give me the receipt that shows what I returned and had scratched items off that had nothing to do with the returns. You do not get paid to chit-chat with your coworkers, while waiting on customers. Someone needs to retrain the employees. read more

This is one of the worst stores I have ever been in. This is what happens when you have people that want to get paid $15 a hour but are worthless. I am a store manager and I would hire new people and once I had them trained I would fire everyone read more

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Bottom of the barrel Walmarts that I have ever been to. as other reviews mention the staff either does everything they can to ignore the customer or are you so short staff that you would be surprised to actually run into someone that worked here. This whole shopping center area is a black eye on the town. read more

This place was nasty!! Hoards of people standing in line, EXTREMELY RUDE staff - especially pharmacy. Had the unfortunately experience of attempting to deal with Mary from the pharmacy. WM has lost my business altogether. I had stopped here for business purchases, but will not buy for personal or business use in the future. Just bad practices. Very sad. WM used to be fun. read more

Avoid this walmart. Parking lot too small (go figure they tried to cram 3 restaurants and a chuck e cheese in there!). I usually try to go to the walmart on Yopp if I have to go to any walmart. Almost every time I have been there I have to wait in ridiculous lines because they don't have enough registers open. read more

Always very crowded and never enough registers open. The parking lot design is terrible. Very hard to get into and out of. Did I mention that it's always very crowded? Save yourself some aggravation and avoid this Wal-Mart if you can. read more

This Walmart beats Target down the street by a mile and I'm usually a Target person. It is always well stocked and is pretty clean for a Walmart. Came in the day before Easter and the place was packed. Went to check out and most of the registers up front was open. I was surprised to see this. Most times in other Walmart's there's only a few registers open even on the busiest days. read more

Went to get some material to recover chairs for my kitchen table, asked for assistance 3 times, waited total of about 40 minutes and no one ever came to craft desk. Employees all around, but evidently no one knows how to cut and price fabric but one person. They need to cross train there employees read more

for me I never post this low but I feel this needs to get out because all it takes is for one of these guys to get trapped in a box you take home from the store and bam! You now have them. My husband works for a pest control company so he's the one that spotted it. We were in the Halloween section in the front of the store and I was about to grab a box when it came out. just chilling on the shelf. My husband said since it was so comfortable to come out, more then likely there's more. And 9 times out of 10 if there's one then there's more. He had added that maybe it came in on the Halloween shipment. that's a possibility as well. Needless to say we won't be shopping here for a while. I used to actually like this Walmart but it seems like over the last year.. it's starting to not be as clean and then this was the last straw for me. Was going to tell an associate about it to maybe relay to a manager but honesty they looked so unfriendly. So I just said then I'll just write online to let people be aware. I took a photo as well. But there's no way to really post that on here. read more

I love Walmart and this store is like home to me when I visit my family in NC. Its huge, not crowded and always have the shelves stocked. I see there are a lot of negative reviews about it being crowded, but coming from NYC its not bad at all. The staff are friendly and helpful and I love the decent prices. I will keep coming back when Im in the Ville. read more

Everything in my previous review still holds true except, for the very first time an employee named Jasmine was a HUGE help to me while shopping for school supplies. She was friendly and professional. She took the initiative to walk me through aisles and help me find what I needed. I certainly hope she is recognized. Employees like her deserve to be promoted to management. Thank you, Jasmine! You're an asset to this location and I appreciate your help so much! read more

Always has self check with no cash. Completely douchebag attitudes from associates. Watching associates on their cell phones instead of doing their jobs. Sam Walton would be absolutely ashamed on how his legacy has degraded. read more

Supposed to be called a Walmart Supercenter. Anything but super. Should be a Walmart below average center. If you want to go to a Walmart with 1 register open in the entire store, no self checkout available, and an half hour wait in line, this is the Walmart for you. read more

I've been to a lot of Wal-Mart's and this one is probably the worst Wal-Mart I've ever been to. I go every week with my grandma and I swear it gets worst and worst. They have this beeping noise in the cosmetics isle that doesn't go away, the employee's don't know where anything is. I once asked where 'felt' was in the craft area and they kept showing me fabric... Which was a first I saw an employee in the area their supposed to work at. I've also been there at night time with an ex and nobody was there. Was empty, no employee help. You'd think at least one or two people would be around but nope. It's also very dirty in there. Like they don't ever clean. Also they added self check out and it doesn't take cash. read more

Come here if all you want to do is hang out in line. Managers stand around while customers wait forever. read more

Walmart Supercenter - Just chilling - Department Stores Near Me - Jacksonville, North Carolina

Always crowded, but you can't beat the price!

No help to buy things that are locked and when you do find staff to ask they tell you to find someone else.

Too many people... I'm switching to Aldi it's seems more peaceful. The mini Walmart employees are very polite and always like asking how your day is going while you're just walking around. So if you're just buying groceries I recommend the mini Walmart. read more

In Jacksonville this is my favorite Walmart they even got milk for a dollar forty-five a gallon always a good selection in stock pretty much everything you need the only problem is the checkouts they should be having more help out front other words I think I might give a five star on this store considering but yeah it makes a difference when you go to check out I miss all these lines but yet so many are not even open and whoever smoke cigarettes has to go in one certain line only if you smoke just saying have everything you need pretty much here for a Walmart the best one in Jacksonville anyway but getting out of here is always hard unless you go when everyone's asleep in the middle of the night cuz I swear most the time there's only like two lanes open trying to save paying a minimum wage salary for another open Lane I think would be definitely worth it for everybody I'm being cheap on the Walmart side read more