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    Walmart Supercenter

    1.6 (66 reviews)
    Open 6:00 am - 11:00 pm
    Updated over 3 months ago

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    Front of my store receipt. Notice that there is no store manager listed which may be a good part of the problem.
    Darlene N.

    CUSTOMER SERVICE - I live in Chicago, IL and made a 30 minute drive to Highland, IN to get gas to avoid the city tax charge. I like coming to Highland as there are many stores, restaurants, gas stations, etc. on Indianapolis Blvd. I have been to this Walmart a few times in the past just to get a few items as I usually order my groceries online using Peapod but unfortunately, they are no longer in business in the Midwest area so I came here to grocery shop on Monday, March 9, 2020 around 11 a.m. which is an off-peak time. This is a Super Walmart so they have a huge selection of grocery items to choose from, I'll give them that. My cupboard was bare so I had alot of groceries to get. When it was time to check out, I saw that there were only about 4 lanes that were open and all the lanes had long lines. I left the line and went to customer service asking if they could open up another line. The sales associate said "this is all the people we got". Since I found this to be an unacceptable answer, I asked to speak to a manager. She pointed to self check out and told me to look for a person with a yellow smock on. I go all the way over there, no person with a yellow smock was there. I go back to customer service, let the same associate know and ask her to call a manager. I waited and waited and no manager ever came. However, when I went back to wait in line I later see two women with yellow smocks by the bathroom area just hanging, talking with one another instead of managing the store. By the time I got to the front of the line 25 long minutes later, a young man cashier was friendly and started ringing up my groceries. An elderly lady behind me was just as frustrated as me because she only had a few items and had to wait a long time as well to be checked out. When the cashier got to the end of my groceries he told me he had to get a manager to ring up my alcohol because he was underage. I knew then that this was going to be a problem. He called for a manager, no one ever came. He had to leave his station to go and find someone and was gone for a little while. The woman behind me told me how ridiculous this was and I agreed. The woman in line behind her expressed that she used to work at this Walmart but left due to the mistreatment that she received. That told me alot. Finally, a manager named ALLISA (sp?) came over. She asked me "how are you doing?" and I told her "I've been better. These lines are way too long, we've been standing in these lines for a long time. I called for a manager and no one ever came. She told me "there is nothing that can be done if employees call off. I stated that "there is something you can do, you can hire more people". I didn't get that full statement out before she totally turned around and had her back to me while I was speaking which is totally disrespectful. She started talking to the cashier. I said to her "I'm speaking to you and turn your back at me and you're a manager, that is rude!". She was like "I hear you" and kept her back turned. I asked for her name and she nonchalantly told me. She didn't seem to care about my issue, finally turned back around, wished me a good day and walked off. I have attached my receipt which shows I spent $285 at this grocery store. That's alot of money to be given many levels of disrespect and horrible customer service. This needs to be addressed. Word of mouth goes a long way and my words concerning this establishment currently are not positive. I also noticed on my receipt that there has not been a store manager hired for this store as it says: TBD which stands for "to be determined" I hope Corporate gets this review and can address this. Good paying customers deserve to be treated as such, much less just a regular human being. Side Note: Pharmacy experience at this store is stellar. Staff was helpful and friendly on the phone and in person when I had an important prescription to fill that most stores didn't have after coming from the emergency room at the hospital. I picked up the prescription on 12/4/2019.

    Been here since 6:57 AM because Google stated hours opened at 7 AM only to find Out they don't open til 8
    ninette s.

    Got new tire installed here Friday Jan 7 I've had to put air in it all weekend wth... apparently it hasn't been installed correctly Been trying to call them since I got home Friday no answer... So returned bright and early Monday Let's see how thisturns out 1st off both Google and the damn door reflect opening at 7 AM I've been here since 657am only to find out they don't open until 8 now apparently wtf

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    10 years ago

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    2 years ago

    Curbside pickup takes freaking forever, I only order one small thing. Been here for a f$!cking hour!!!!

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    5 years ago

    I love this Walmart. Clean organized and always stocked. This is a real review and genuinely enjoy this store.

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    7 years ago

    Tire department people are so rude ignore you when you standing there and then they just walk away I could take my money elsewhere it's

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    Ask the Community - Walmart Supercenter

    Review Highlights - Walmart Supercenter

    but hey, I didn't expect the place to be that bad.

    Mentioned in 3 reviews

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    Excellent clean store! My favorite dept is where I purchase…read more my Green Monster Smoothie Excellent drink well made staff is so nice and efficient. I'm regular there get my smoothie!!!

    Subject: Formal Complaint Regarding Service, Product Quality, and Manager Conduct…read more I am submitting this complaint to document a deeply disappointing and frustrating experience at your store that warrants immediate review by leadership. I have been a loyal Whole Foods customer for years, regularly purchasing flowers and groceries, which makes this situation especially upsetting. I recently purchased flowers for my mother, only to have them wither the very next day. My mother was upset, and I contacted the store to resolve the issue. When I spoke with a manager named Mia (possibly spelled Mya), I was told to "bring pictures of the flowers." I found this request insulting and unnecessary -- particularly because she was the one who rang up my purchase and because I have built a consistent, professional rapport with her as a regular customer. Being asked to "prove" the issue felt dismissive and accusatory, as if my integrity were in question. When I returned to the store for a replacement, I was told that I had not been charged for the flowers in the first place -- an error made by the store. Manager Josh then stated that "associates make mistakes all the time." While I understand that mistakes happen, what concerned me was the lack of accountability and the complete absence of any meaningful customer consideration. Despite the inconvenience, the poor product quality, and the disrespectful interaction I experienced, I was not offered a discount, an even exchange, or any gesture of goodwill. To make matters worse, during this visit I purchased additional flowers and an orchid at full price. Even then, no one made any effort to acknowledge the situation beyond repeated apologies. Apologies without action do not resolve the issue, nor do they demonstrate that my loyalty or business is valued. A customer who has been inconvenienced, insulted, and sold a defective product deserves more than empty apologies. Respect is shown through action -- whether that is a discount, a replacement without interrogation, or a simple gesture that acknowledges the customer's experience. As the saying goes, "People don't care unless they know you care." At this point, I did not feel cared for, valued, or respected. In the movie Jerry Maguire, the famous line "Show me the money" became iconic because it represented proof, not promises. I am asking Whole Foods to show me -- through action, not words -- that my business matters. If this is not something your store can demonstrate, then I will take my loyalty elsewhere and make my concerns known. I am requesting a formal review of this incident, including the conduct of the managers involved, and an appropriate resolution that reflects the seriousness of this experience.

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    Walmart Supercenter - grocery - Updated July 2026

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