The customer service needs to be more friendly to customers. Don't go the phone while you have a customer in front of you.

Still an awful place. Starting with the dirty parking lot, there is a lot of trash and abandoned carts. Actual police cars stil near the entrances. A police officer was standing just inside the door. They are continuously rearranging aisles in here. It's next to impossible to find a product you just purchased a month ago. Ask for help? Good luck! No one speaks English. I drove about 25 miles from the Keys to pick up an Apple accessory. The in-store price was $30 more than on the app. I could pay the extra $30 and take it with me. Or, I could select "pick up", save $30, and wait 4 HOURS for someone to bring it out to the parking lot. I tried to explain my dilemma to the woman working customer service. She could not understand me because she spoke NO ENGLISH! Frustrating. I forgot to mention literally everything here is locked up. Want to buy deodorant? It's behind locked panels. Want to pick up toothpaste? It's also locked away. Aspirin? Nope. Locked up. For self check out, they now keep you in a line back into the clothing department. As one of 4 working registers becomes available, they lower the "velvet rope" and motion you towards that register, as if it's a privilege to be permitted to complete self check out. I give up attempting to shop at this Walmart. I would rather drive another 5 miles to the one where they don't have everything locked away. read more

Walmart Supercenter - Behind the "velvet rope" check out. - Department Stores Near Me - Florida City, Florida

This is a large Walmart in the Homestead-Florida City area. Since I love to snack on popcorn, I decided to stop in and get some popcorn. They had the usual varieties that any other Walmart sells, so that was easy. There were a lot of people here, so even the self checkout lane had a wait. Still, the prices are really good and the value proposition at Walmart is good. read more

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We ran in for a quick pick up of an item. Not use the the rudeness but people are rude and of course we ran into a lady working in cosmetics her name is Guaini, she was extremely rude that couldn't even say hi. She completely ignored my husband and when I told her my husband said hi she rolled her eyes and said what do you need. I did tell her I did not appreciate her rudeness towards my husband and told her if she cannot be work with customers she should go home and not bring her vibe and rudeness to work. read more

Friendly customer service,Fast services on orders.Sandra,the tech in pharmacy is very Pro.A good experience,we will be using this place.Thank you very much . read more

This is definitely the worst Walmart I've visited. We stopped on our way to the Keys to get supplies and ended up standing in line for 50 minutes. Then the person in front of us allowed 2 girls to go in front of her who needed a price check, so that was another 10 minutes. The fire exit is clearly blocked in this store. read more

Walmart Supercenter - Blocked fire exit - Department Stores Near Me - Florida City, Florida

To the management of Walmart Florida City, you need to coach and train your staff to have a proper costumer service training before every costumer you have left will find another ways not to shop inside the store or shop somewhere else! My husband just had several medical surgery and he can't walk yet we trusted the Walmart associate to have a kindred spirits to assist a customer yet it was so opposite to what we experienced on the May 8th. Two of the associate at self service treated us horribly and without proper introduction of what he/she is...there is a thin line of stupidity and rudeness, stupidity can be acceptable sometimes, but rude and blatant act of demeaning someone because they are on the motorized shopping cart is beyond rude and need to be reprimanded of removed from the job. We will never to shop again to Walmart Florida City. There should be accountability to rude and tackless employees. read more

This is possibly one of the worst Walmart's I have ever been to... I try to avoid is as much as possible... but it's the closest one to my house. It's messy, hard to find things, and of course even when you find where an item is supposed to be located it's not there. My most recent trip here was looking for Christmas decorations and a new Christmas Tree. Why I thought I should come here, I question. I really was hoping there would be a lot of good decorations here because the Walmart in Hialeah which I have shopped in the past always had a large selection of Christmas items. Well this one had a rather small selection and the items looked cheap and ugly. I left the store after that. read more

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GREAT prices and well stocked with so many options of products available! Perfect to stock up on water activity items as well as it is close to the Florida keys read more

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Love the tire center. That department gets a 5 in my book. Their associate Alejandra gave us great service,very useful recomendations, explaining why she recommended one thing over the other and the advantages of the products. On top of that, she took time to fix other parts of the car that were giving trouble. read more

Entire place is utter chaos. Lines are long and take 30-45 to get through. Super busy there.

I loathe this place. They are always out of stock of anything I need to purchase. They barely have anyone working on the floor, so if you have a question about an item's location, may the odds be in your favor during the scavenger hunt. This place is filthy, which I can't blame them for completely because it is a very high volume store. The service desk is a joke. There is an older lady who works in that department that might be the incarnation of Satan himself. She is so rude. I don't think I have ever had a nice experience with her in all of my times at the service desk. They also do not have an express return lane, which defeats the purpose of me doing all of the work on my phone before I get to the store. read more

Walmart Supercenter - What is supposed to be the express return lane...I had to wait in the regular line for a return because they don't have an express lane. - Department Stores Near Me - Florida City, Florida

I went to walmart to get a gift. Their page said they were open from 6am but I arrived at 7am and the jewelry store wasn't, I had to come back in the afternoon after work to buy my gift. But it turns out that the price it had was $68 and when I went to pay it, the girl told me that that was not the price, it was $98... So they do not comply with what they report and they do not comply with the marked prices either! read more

Worst Walmart around. Waited over 1 1/2 hours to pick up our groceries. Employees were rude and manager didn't even come out when i requested to speak with one. read more

This is for the Walmart Supercenter in Florida City, Florida. I'll throw in the broken system of shipping/delivery they advertise as being so convenient and quick. And then top it off with the Absolutely screwed up system where you can find items online that show as in stock in the local store and print out the order and they when you go to the store to pick up those items they refuse to complete the sale at the checkout register. Even the Supervisor refuses and tells you to go order it online. Same products - Same corporation - Same everything - Stupid system. Then when you actually order the items online and choose delivery the Bit** Supervisor interferes with the delivery to prevent it from getting delivered. On purpose and vindictively. I'm done with this store that has gone downhill over the years to the point that NO customer service policies are followed any longer. Just terrible POOR service and crowded wasting of my time. When you call Customer Service, it is all some foreign country, with reps that barely speak English and repeat the same practiced answer to everything....- " I don't know or I apologize" They resolve nothing" Nothing ever improves. Customer Service just continues to get worse as Walmart squeezes every penny out the any and all sales at the customer's expense. I have had enough. I am ditching Walmart for good. They are.......nevermind.....what's the use. They don't care and will never change. One can only hope they piss of enough people they go bankrupt. After all, NO Corporation is TOO big to FAIL. Here's hoping you do Walmart. read more

I hate Walmart and don't go there. However, I thought an online order would be easy...... most items are being shipped to my house. However, I have to pick up one of the items. You would think they are new to this online pickup. Cars are waiting forever. It's been 20 minutes and still nothing. Would have been easier and faster to go into the store. read more

Oh, I loved it! It is a very spacious, clean and full of excellent merchandise at the wonderful prices I'm used to. I was surprised that they even had a mechanical workshop where they make oil changes and everything for the tires of the cars. The service was great. The two times I asked for something the women who took care of me told me how to get what I wanted, in an educated and efficient way. Thank you! Ay me encanto! Es muy amplio, limpio y lleno de excelente mercancia a los maravillosos precios de Walmart. Me sorprendio que tenian hasta un taller mecanico en donde hacen cambios de aceite y todo para los cauchos de los carros. El servisio estuvo buenisimo. Las dos veces que pregunte por algo las mujeres que me atendieron me dijeron como conseguir lo que queria, de manera educada y eficaz. Gracias! read more

We always forget something on our way to the Keys. Always. So we figure out the list while we drive there and pick it up on the way down. Of course Walmart has awesome prices. Sure its full, but this particular Walmart is probably the biggest one I have ever been to. Its huge. It has everything. I like it. I forgot my bathing suit once even. So I got an OP suit here that was super cute (believe it or not) plus our snorkeling gear and snacks. Not a bad place to stop to get that last minute something. read more

Hey guys ... It's just Walmart !!! Maybe it is the fact that when I stop here, more often than not, we are on vacation and usually on some magical trip to the Florida Keys, thus, my judgment is clouded by the excitement a kid feels on Christmas eve because they know that something good is coming. Maybe it is because the closest Walmart to my house is usually referred to as Hell Mart so anything is an upgrade from here. I don't really know what it is, but I have so far had good experiences here....once again, keeping in mind that we are in Walmart, the expectations are low, the only human interaction is with the cashier when paying for our goodies to take to the Keys. We have stocked up on fruit, and munchies, some snorkeling gear, board shorts and even a bathing suit and a some car oil and antifreeze for good measure. read more

I am not a Walmart fan to begin with, but this location is one of the worst of all the Walmart. It was probably around 8 o'clock on a weekday night and the lines were huge! Yes it was the Valentine's day week but I don't think it had anything to do with it. A lot of stuff were out of stock too and everything was falling out of the place. A Walmart in a big city....Absolutely insane and a huge mess! read more

Only go here if you want to be harassed to show your receipt for two 12 packs under the cart and $400 worth of bagged groceries.

None of the employees working in the women's section speak English, only Spanish. Be aware of placing an order at this location's website I placed an order two of my items were not available which I was later notified and another item in the same order was lost in the mail when you call customer service for them to reship it out they can only give you a refund between 10 to 14 day to be refunded. Some people just cannot pay twice and wait for reimbursement some people are not rich in that way. Warning do yourself a favor and do not order online through walmart.com the customer service is terrible and if your order is delayed or out of stock they do nothing to make it better basically you're screwed. read more

Wally world an one stop shopping dream. Known for their rollback prices. They have photo centers, Electronics, optical centers, Food department, garden, paint & home stuff,clothing, shoes ,liquor store and much more. This location has a mcdonalds, nail & hair salon & a bank. EXTREMELY LONG LINES & RUDE PPL. OH & the groceries so inexpensive. I've done groceries @ Winn Dixie & publix & compared it to walmart. Wayyyyyy Cheaper Better if you go @ midnight! To avoid fustration read more

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I came in for some headphones I asked the attendant area to recommend me a good pair of headphones she went for the iPhone generic brand she seem to rush my selection was not very attentive and the The store was disorganized read more

Walmart Supercenter - Department Stores Near Me - Florida City, Florida

Don't like the self checkout situation. There is one lady who is constantly harrasing customers about how and what we are scanning. Not a good feeling when this kind of employee treats customers like criminals. Specially when there is no other choice than to self checkout. read more

There service center is AWFUL!!!! I have been here for two hours for an oil change. They alternate bays and work on the vehicles they want. I have had two other vehicles serviced before mine and I was here before them. The service manager is Keran. This is BS and I will gladly pay more for better service!!!! read more

Walmart Supercenter - Department Stores Near Me - Florida City, Florida

I only used tires. It was so bad I want to rate the store as well. The worst Walmart experience ever and I've had plenty. One star is too good. They should pay me for wasting my time. They weren't busy. After 30 mins I left when they still couldn't tell me the wait time, or if they even had my tires. read more

The worse place to shop the worker's hate wirking and the cash register are never open

The workers don't help you what so ever. I have been waiting more than 20 minutes for someone to open one of the glass box. Asked one worker he said " let me go find someone with the key" 10 minutes after no one came so I asked another worker she said I'll be right with you and find someone with the key. She kept assisting other people and hasn't even called anyone to help me get someone from a glass window like why is it so hard. So I ended up leaving and went somewhere else with actual people that help assist customers. read more

I made a pickup order for 7am because I fall into a high-risk category due to Covid. I picked up my groceries and when I returned home I discovered that an item was missing. It was not an expensive item, but when I called and spoke to someone about it, she said I could go back and get it. I told her that it wasn't convenient for me to do another 26-mile round trip for a simple item and that the shoppers should be more careful with filling the orders (this is not the first time my order was not filled correctly). The pickup representative got a nasty attitude with me and hang up the phone on me. I called back several times to speak with a manager on the regular number, but never got an answer. What ever happened to customer service? Since when does the store representative get to have a nasty attitude with a customer and hang up on them when THEY made a mistake? Are our purchases not helping to keep them employed when so many others are out of work right now? I can handle mistakes but the blatant disrespect made me decide to take my business to Publix. I may pay more, but the service that they give me is worth it because my dignity is priceless. Until people decide to not sell their souls to save a few pennies, businesses like the Florida City Walmart will continue to hire rude and uncaring employees who treat their customers like garbage! read more

I went to this Walmart during today and was blown away with my service. It was really busy and I needed help purchasing a TV. The box was damaged and we could not scan the barcode. Both Tionna and Senen went above and beyond to help me get what I need for my dad !Thank you!! read more

This is one of the worst WM I have ever been to. Came in to return an item and pick up a few items. I was first in line for the return and waited for at least 20 minutes. The person in front of me did not have a receipt and it took for ever for the manager to come sign off on it. After that was over on to the shopping. We were pleased we found some items here that we couldn't find in Orlando. After finishing up and filling our cart we head for the check out. There was a long line in the 5 open lines we must have had 6 people in front of us and I must say that this cashier was the slowest I have ever seen. She was in no hurt to get you out the door. The store was super busy and I will say this - BE CAREFUL IN THE PARKING LOT. The people do not stop for pedestrians. read more

A good Wal Mart, if such a thing must be admitted to exist, would be in the middle of a really small town off highway 10 in New Mexico where the air is clean, where you can see the mountains in the background, and where you can get in and out in 10 minutes leaving with a cool western shirt, western belt, jeans, a hat and change for $100 bill. A bad Wal Mart would be this one in Florida City which is crowded and spirit-killing. This "Super" outlet of the ubiquitous big box chain, must be a portal into hell from earth. Everything you could possibly detest in a store rolled into one. And when you leave, you feel lucky to be alive. Let's start with a poorly designed parking lot/ mini city. It feels like the building was built sideways to the lot. The design results in a lot of ridiculous and dangerous parking lot driving just to find the entrance. Which you will not be able to park near because the lot and the store are always, always crowded. Then, once you've parked and walked a mile to get in, that's when you realize you really are in hell. Wal Mart, like Chuck E. Cheese, is one of those places people bring their kids to. Kids mean noise, congestion, and the strong likelihood of "heelying" (kids zooming around on those annoying roller skate shoes). All the congestion makes shopping difficult and draining and checking out a really lengthy process. This is the only store I've been to where I feel the need to leave my Ipod in the whole time. All I can think of while I'm in there is how I long for the stark cleanliness of those wide, red, aisles at Target... read more

It's Walmart, what do you expect? I always dread coming here. Every time I come here I leave with suicidal thoughts. All the workers look like they hate life and how they want to die. Lines are never open. Open food containers in random isles of the store. Ghetto people. Crack whores harassing you in the parking lots. One time I went to the bathrooms only to find a woman butt naked washing out her clothes in the sink. On my most recent visit I wanted to try on some clothes. I went up to the fitting rooms at exactly 10:45 and nobody was there. There was a sign on the door that said they close the fitting rooms at 11:00pm. I had to run around trying to find a worker to ask if they can open the door. I finally found one and she said "It's closed" "But it's 10:45" "Oh, go up to customer service and ask'........Okay.......so I did and they said the person who works at the fitting room left early for no reason and they had to search around for the key. Finally they found it and a woman opened the fitting rooms for me, she looked like she hated life and didn't respond when I said Thank You multiple times. Anyways, this place sucks. read more

It's a nice store (kinda the average Walmart), you can find tons of toys in this store and my son loves it (my wallet not that much), produce is not bad but not a huge variety of stuff. They do need to hire more cashiers because is all the time super busy and not enough registers open, so it takes forever to check out. read more

This place is hot, dirty, noisy, crowded, smelly and HUGE. The ridiculously long wait at the checkout only prolonged my shame for having set foot in this abysmal retailer in the first place. Not knowing the area, I took the local motel manager's suggestion and came here to get groceries, laundry soap, and the like. This visit was a visceral reminder for why it is NEVER a good idea to patronize ANY Walmart, ANYWHERE. read more

Easily one of the filthiest and disappointing Wal-marts I have ever been in. I was TDY to the area once and needed to get a prescription filled. I had not been to this particular Wal-mart before, but the experience made up my mind that once was enough. First, driving into the parking lot is a lot like driving through a land fill. There is trash EVERYWHERE. For the first time in my adult life, I thought perhaps I was visiting a third-world country instead of a branch of the largest retailer on the planet. Second, as I was walking into the door, I was knocked over by two guys running out - having apparently stolen something (I'm only guessing because the store security about knocked me over again, chasing them). And finally, the interior, especially in the grocery side, is disgusting. Products knocked from shelves laying in the aisles. the tile doesn't look like it's been cleaned in ages. half-consumed drinks and half eaten deli food left sitting on the shelves. Definitely not what I've come to expect of Wal-Mart - maybe Winn Dixie, but definitely not Wal-Mart. Maybe I caught it on a bad day, but I got the feeling that this is what this store looks like ALL the time. And to top it off - and probably shouldn't be a surprise - the worst Golden Corral in the entire world (which I reviewed earlier) is in the same parking lot. read more

We decided to take Walmart up on their "We're committed to providing low prices every day. On everything. So if you find a lower advertised price on an identical product, tell us and we'll match it. Right at the register." So we gathered several circulars from Winn Dixie, Sedanos, Publix, People's Chioce and headed to Walmart. So if you can withstand the long lines at the check out, the over crowded parking lot anf the million and one boxes in the aisles; then you can really save a couple of dollars at Walmart. This will save you from having to make several different trips to several different markets. Certain items they didn't have, but the ones they did; it was a breeze. Once we made it through the line, and man it was a line, we simply showed the cashier the ad for each item and she matched the price in the ad. A couple of times, Walmart's price was even lower. Just be ready for all the crazy looks of the people behind you. So, if you don't mind the lines to save a dime; head to Walmart with all your circulars and coupons. BTW, they even match BOGO's (Buy One Get One Free) read more

Unless you need Electronics or Gardening material - steer clear of this Walmart. Go to the new Walmart on Kings Highway and US1. It's only 5-8 minutes north of this Walmart and so much cleaner. The service here is terrible. No one really wants to help you, and if you're a coupon-er like myself - USE THEM SOMEWHERE ELSE. Every time I bring coupons here something "goes wrong with the system" or they will not take them. Sometimes they take them and then it doesn't work in their system and they wont even give the coupons back!! Unbelievable. read more

i was trying to find the restroom.. i asked this coworker if she can lead me to the potty room but she led me to the children isle... i dont know what she wanted me to do there.. maybe she wanted me to do my business luckily it was empty so i peed inside cocomelon toy... maybe someone can clean it up? ty. read more