This Walmart is beautiful, clean, and well stocked with an impressive variety of home goods. I also appreciated the auto service center and garden department, which make this a convenient one-stop shopping destination. However, many areas could be significantly improved including customer service and saftey. During multiple visits, I have seen customers having difficulty getting assistance because there were not enough associates available who could communicate with customers in English. For a store of this size, it's important to have English-speaking associates available at all times so customers can ask questions, locate products, and receive the assistance they need. Improving communication, safety and customer service would make the shopping experience even better. The vision department indicated they do not have an optometrist. The third party delivery service makes many errors. Last, There are also serious safety concerns at this location. read more

See all

Big clean store. Middle of week day literally I was run over 3x by employees getting items for on line orders. There seems to be courtesy to those of us shopping in the store. read more

Great experience getting a car battery here today for a family member. I came to Denton today because I had a family member stranded at home and needed a car battery pronto. This automotive center is super busy but fortunately also very efficient. They actually have service writers working the lanes for service. Very efficient! read more

When I walked into the Walmart I greeted a lady up at front and she just stared at me like I had a fat pimple growing on my nose. It took me around 10 minutes for an employee to help me, I had asked this lady who was staring directly at me and she walked past me to talk to her coworkers. Three guys saw that happen right next to me. After finding my stuff I leave Walmart buying an air humidifier and a soda. When I walked out the lady who was in-front of the doors told me I needed to show her my receipt, while two other families left before me. What the fuck Can we start hiring people with an IQ over 60 read more

I went to this Walmart and a guy with a grey shirt on came up and said I didn't look like I needed to use a disability kart. I use one because I have a leg injury. He proceeded to follow me through the store and eventually called security on ME after I told him to contact his boss so I could explain the situation to them. Absolutely RIDICULOUS. read more

Terrible store. Out of stock on a lot of items. Grocery carts over flowing in the corrals in the parking lot. Hardly any clean (without trash) buggies inside. Had to walk across the entire produce section for produce bags none near peppers/salads /tomatoes. Self checkout employee hovers (also she was 100% wearing pajama pants) really this is the staff we have. No pride in this store. read more

I felt unsafe in these conditions, I could smell it through the hallway which was weird because I thought it was my cousin's gap between his toes....please don't come here they called me a beaner and told me to go to this isle to get a "snack". Something weird is going on in this Walmart, I feel a Netflix series coming through, we need to come together gang read more

See all

Seriously are they really doing this whole charging for self checkout thing....not only that but construction blocking everything, plus it's loud and obnoxious...can't even close the store to get this done. plus the workers are just standing there joking around doing nothing one of the greeters screamed at my wife cause she wasn't checking out fast enough but she was waiting in line wtf is wrong with y'all, the store is disgusting, and the carts are everywhere Walmart is messing up everything first you change your hours now this!!! read more

See all

Wish I could give less than 1 star. Absolutely zero customer service and everyone was wearing AirPods. One employee straight up walked away from me when I was trying to ask for her help. If I had more time, I would have called her out on it. I was just visiting family & have never encountered such awful customer service. read more

Now the store on loop 288 has added another reason NOT to shop there. The new self checkout station are the worst layout I have seen to date anywhere. After scanning each item you have to walk around the keosk to bag the scanned item. Hope HEB gives us a store soon. read more

don't use the delivery. they never ever everrrrr get my order right and the drivers tend to steal some items. seriously, don't recommend this location. read more

Trash as always, even updated the store. Yet checkout line takes longer and it still smell like someone's asshole in every aisle. Just go to target read more

At risk of sounding like an old fogey, I remember when this was the NEW Walmart, the only Supercenter in town and surrounded by fields and trees. My mom took me here on opening day and my brother's and we all got to buy a $5 Kenner Star Wars figure (I got Hoth Han Solo). I digress. The place looked so huge and new, like a wonderland or a space station. I shopped here my younger years until about college. That's when it started getting really run-down. I started frequenting the cleaner, friendlier, and safer Walmart in Hickory Creek instead, and then they made the other newer Walmart on University Drive. Now the Loop 288 Walmart is the "shady Walmart." In more recent years a trip here after dark has regularly included someone following me to my car asking for money, or various other shady parking lot interactions. I would skip this Walmart and go to one of the several others in the area. Or, just go to Target! If you're going after dark, DEFINITELY go with Target. read more

Walmart Supercenter - cars parked in a parking lot - Department Stores Near Me - Denton, Texas

Only two registers open and 30 people checking out. Sure you got self checkouts. But, I don't want too and all of these people also don't want to. 7:00pm on a Monday come on management get a clue. read more

Walmart Supercenter - Waiting - Department Stores Near Me - Denton, Texas

Don't bother calling...they will never pick up the phone!!! It's the most frustrating thing I've ever experienced when it comes to customer service encounters!!! I want to apply to work here just so I can answer phones and save people from getting as pissed off as I am! I've tried calling them for over an hour the past 3 days and absolutely no response read more

We went to this Walmart to go grocery shopping. It was like $5 for a box of 60 eggs. I think that's pretty cool. Also there was yarn for like $2-3. There was the state flag everywhere- very Texan. read more

This Walmart is the worst one in Texas dirty, no one to work the registers employee walking around doing nothing the ones that are working are rude when you get someone to ring you up they just throw your thing in the bag. Walmart no longer cares about their customers at this Walmart on Loop 288 read more

I waited in line for over 35 minutes at the Walmart on 288 in Denton. There was at least 30 other people waiting in line with me ready for checkout. They only had two cash registers open as well as the self-serve on the ends, but not the rest of the self-serve. I have used Walmart for years and I'm very very disgruntled with them and this change in their checking out people. They definitely are no longer a customer service company! read more

I came in here for Ozium spray, first two workers I asked said "I wouldn't know where that is" okay... weird cause you work here. Make that make sense. Then luckily for me, I asked an employee, Ian (I believe) and he helped me. Thank you so much Ian. Finally one worker who knows their job. read more

By far the worst Walmart. No one even picks up the damn phone and when they do they just hang it up. Horrible service! Advertise good service my ass. Shut it the hell down now before I sue for false advertising. read more

Guy at eyeglass center of was great!!! He fixed my sunglasses and checked to see if they accepted my insurance. Kudos!!!

Over priced product collard greens don't come one pound paid .98$ for one bunch weighed .72 lbs second one .66lbs cost $1.96 for less than 2 lbs probably start shopping exclusively at Winco and get full weights better prices read more

I decided to give grocery pick up one last time. This is the third time I've been waiting for over 30 minutes after arriving. Last time my order was over two hours late. I'm pretty sure this is because they are understaffed and underprepared. I try to do pick up because they do NOT enforce the mask mandate. When I called to let them know I was here, since the app wasn't working, the voicemail inbox was full. read more

Walmart Supercenter - I selected 7-8pm for pick up and I'm still waiting past 8:30. - Department Stores Near Me - Denton, Texas

This location has ZERO registers open, they force AL customers to use self checkout. I am disabled, these employees are getting paid to sit on their butts while the customers do THEIR jobs. Absolutely terrible, this place needs to be shut down. read more

This place unorganized and their deli looks awful. Hasn't been cleaned in months! I wish I could give it 0 stars!

I have used Walmart+ for deliveries for several months because of my health. Today, my order was to be delivered between 10-11. After waiting outside my garage door (specific instructions on my acct) for over an hour, I called the store several times only to not have my call answered. I drove to the store on Loop 288, Denton, TX, and waited 45 minutes for someone to tell me that the driver said he couldn't find my place but didn't return the order and wouldn't answer his phone. They could not fill my order today because they were busy and he said that I could call and get a refund in 5 days. So, you had my money, $227.00, and someone had my groceries. There were two amounts refunded to me for items that were unavailable today so I know that it can be done. The customer service rep. at walmart.com told me that this was my bank's fault but if you already pushed two refunds through, my bank has nothing to do with it. That was two weeks of groceries for us? I don't get paid for another two weeks. What do you recommend we do for five days? If this was the first time I had trouble with orders, I wouldn't post this but it isn't. I am sure that $227.00 dollars is nothing for a big company like you but for a single-working mom who paid rent, bills, and then groceries, it's a lot. I also don't trust anyone I've dealt with today to forward my issue any higher. read more

I found a item tag in a lock up case that was the wrong price. The associate in the dept would not match the price and only offered 10% off the item. I then asked to speak to the manager who also only offered to give me item for only $70 which the item was originally $115 and said that I could take it or leave it ... which is not it even 50% off. I understand this is retail and if you price something you need to make sure that it that price.. it's not the customer fault that it's not price incorrectly.. read more

Do not go to this store.. customer service is absolutely horrible. Waited to get fabric for 35 minutes while asking 3 different employees to help and also calling customer service number in the store. 0 help all they did was call over the intercom and their useless selves did not help at all. Extremely disappointed and just lost business indefinitely. read more

Walmart Auto Center employees need to be fired !!! I went to get an oil change done on my vehicle thought I'll be saving some time out of my day going here instead of The Kia Dealership, long and behold I was completely wrong and extremely unsatisfied with the service. I checked my vehicle in at 1:21pm and waited around till 2:50, to find out my car was done at 1:50pm. Nobody informed me, nor did they call my name on the intercom like they instructed they would. I happen to walk back up to the counter and ask them what was the hold up with my vehicle, how much longer? Just to find out it was done a whole hour before. Then had the nerve to charge me full price still and inform me that the store manager was unavailable to speak with. When I say the customer service here is terrible and I would not be back. All the department manner could say was he apology. There is no need to apologize for something that shouldn't have happen from the beginning. The employees at Walmart should be retrained and a lot of them need to be fired. It's people out here willing to work and get the job done, instead of having lazy workers up there just standing around. It is very frustrated to see workers just waiting around especially in the industry where customer service skills should be your #1 priority. I need to speak with the store manager Maggie or Corporate ASAP! read more

Used to be ok to purchase ammo here but with the lack of common sense in the further uninformed ammo changes here I'm not going to be supporting them anymore in any purchases. I purchase home and personal defense rounds, not hunting rounds. The fuh you're thinking anyways? Criminals are going to have firearms and ammo regardless even if you don't provide it at all but it seems wallmart desires the criminals to have specifically hunting ammo to shoot at us now? Weird. read more

I know people don't really read these because, well, it's Walmart and Walmart is a craptastic place. Today, July 23, 2016, there was a spill near the entrance of the grocery side, next to a bunch of water bottles. I walked in wearing flip flops and slipped on that spill with my right foot and landed on my left knee. That's over 100lbs of force on that bone. The fall broke my skin and instantly swelled up my knee entirely. I limped over to the woman at self checkout who has blue eyes and dark blonde hair, maybe in her 40s, and told her there was a spill. She said "where is it?" DIDN'T even bother to ask me if I was okay or if I needed anything. When I told her where it was she said (and I quote) "It's still there??" WHAT THE ACTUAL HELL After standing there watching her put signs around it (NOT clean it up) she still didn't ask me if I was okay. I have a photo attached of how my knee looked and when I finally checked out about 15min later, limping around the store and fighting back tears (because it REALLY hurt.) she came up to me and said "you left before I could ask, but are you okay?" WHAT THE HELL that should've been the FIRST thing you ask someone when they come up to you and say "I fell." After checking out, the self checkout employee called over a different employee and said "so you know that spill you cleaned up, she just slipped and fell" WHAT THE HELL AGAIN are these employees complete idiots?? Who leaves a spill after being told about it!!! ALSO the manager walks over finally and says "do you need anything? Because you'd have to fill out paperwork if you do" Just. Utter. B.S. Will be filling out the Walmart survey and writing a letter to whoever the hell I need to write to. Just ridiculous. read more

Walmart Supercenter - Busted and bloody, swollen and bruised. Still hurts 10 hours later. - Department Stores Near Me - Denton, Texas

This is a horrible Wal-Mart. I like the one in Plano, much nicer, informative, helpful even when calling the store. I feel like every time I go here for something, they do a horrible half-a** job at it and I'm just disappointed. I went here to get my oil change on my car....they OVER filled my oil tank, they did not clean off the pan once finished...so I thought I was leaking oil for the whole night. I had to drive to ANOTHER Wal-Mart, out of my way, because of it (and I was no where near Wal-Mart in Denton). I was treated with more respect and quite informative there, than at the Wal-mart in Denton. I hate going to Wal-Mart here now. Just too dirty, nothing in stock, customer service is rude. I feel people are just going through the motions of their job there and don't care about helping at all. I rather go to Target, than Wal-Mart. Affordability? I don't know. I actually took the time to compare Christmas trees during Christmas, and realized Wal-Mart was more expensive than Home Depot. I got the tree of my dreams (tall/large) at Home Depot at a cheaper price than Wal-Mart. Yeah so now I price compare when I go to Wal-Mart, not to mention quality compare. read more

Believe me I'm not one of those people who just hate on Wal-Mart for no reason. But this Wal-Mart is ridiculous! If I need anything in the middle of the night, i don't care that this one is 3min away from me. I will always drive to the one on university!! Its unorganized, dirty, they employees are rude and very very sketchy. As a woman I don't feel safe going here alone in the daytime much less at night! The fire lane in front of the building is always packed with cars idling with people waiting for their buddy to come back from shopping. The parking lot is always covered in trash. I can never find what I need, and the few times I attempted to get a few groceries I didn't even make it to the check out stand because I looked again at my items and saw the milk had already expired, and there was mold on the bottom of my butter box! This is what people think of when you say "people of Wal-Mart". This is NEVER a good place to go with anyone. I feel the need to take a bath after i go there. Save your self effort, time and a tetanus shot by driving to the one on university. read more

Usually has a pretty good selection. The employees are, for the most part, very helpful. If you're going thursday-saturday between 8-10 am just know that the shelves can get a little bare. I've gone during that period several times and had to ask emploees to get things from the back. And to their credit, they always did, very quickly. The cashiers are always polite and helpful (including when a bag of sugar ruptured and one ran to get me another one, which was so kind). My only complaints are that they do not fix their carts (which can have major problems), they often don't have more than four registers staffed before noon so most customers end up going to self-scan, the people they let set up tables to sell cable are aggressive, and there is often a man just outside the parking lot (close to Panera Bread) who yells about God for hours on end. read more

This store is a disgrace! The local Walmart here began selling Betta fish just before school started. I stopped in today for a few supplies and found the Bettas in such pitifull shape. Their water is so dirty it stinks and some so bad you can barely see the fish inside. One bowls' inhabitant was dead, as the rest soon will be, if this doesn't change. And, surprise, surprise, not a single employee in site. Not only should the department manager over pets be fired but so should the store manager,who probably has no clue about any of this. Absolutely HORRIFIC! read more

See all

I was driving down a road under construction and my tire got a corner off rubber pierced therefore this prompted me to visit Walmart autocare closest to Home to be turned immediately away saying they don't carry my tires to go to discount tire instead as she proceeded to go inside. Didn't bother actually checking just simply "no". This prompted me to drive away wondering why I went there in the first place and I remembered. That's where I had bought my last full prides set. Mind you it was an emergency and even if not there this day she could have ordered it or told me which location could help. This prompted me to have to wait until the next day to go to the Walmart In hickory creek tx and be told I have to specially order it they do carry it. I therefore order and has a even greater bigger issue in their store. They promote they close 7 pm and when I showed up it was 5:40 and I called the store number to tell me they had no licensed technician for the rest of the day and that they had to close at 4 instead. When I called to check if my tire was there it was 2 pm my job would have let me be off sooner because it was an emergency if it could wait. Unethical and Walmart employees have really gotten so much worse in customer service. read more

Walmart Supercenter - Department Stores Near Me - Denton, Texas

See all

One thing all Walmart's along with Kroger's started doing followed by Sprouts, is change shifts inventory stockers are now doing their job during the day, it use to be you would not see them They are just all over the place... they block every aisle and you have to crawl over them and around them BUMMER Walmart! NOT good for the customer experience, management think about it !! The reason you do this is to benefit YOU not US. Bye read more

I love Walmart. Even though there's long line sometimes, it's still my number one got store. Always in stock with lots of stuff. Hot some oil there half price the other day, and started changing my oil on my car now instead of paying others. read more

This place is nothing but a warehouse. A huge unorganized mess. With even messier people. The thrift giant next-door is cleaner, more organized and the Bible thumping guy on the corner of their parking lot, who sits outside all day with the blow horn (that needs battery's, someone should help him out) seems cleaner than the associates that are in the establishment. Don't even worry about buying anything in that store, just order it from walmart.com and get them to refund you and tell you to keep the item. I've got thousands of dollars worth of merchandise that they have told me to keep and refunded. It's not that difficult. Get free items, plus avoid the filth. I'm not stealing anything, it is not illegal to get someone to give something to you. I'm not committing any fraudulent act. So go ahead and investigate me if you'd like, but I'm not about to boast about something I'm doing wrong. I'm not affiliated with any Walmart, so I'm smarter. I'm just promoting to avoid that location all and all. It is absolutely disgusting and gives Covid a bad name. Walmart is a great example to tell and show your children reasons to stay in school. SMH It amazes me that these people even remember how to breathe. read more

This place is hell on earth. Nearly every isle is blocked by a worker with a huge cart of boxes. I would say they are stocking shelves but the shelves are out of many things! It is also about 88 degrees in this store! read more