Has gotten better! Marie in Walmart.com is Great. There is a lot of self check outs added recently. As with any place people who care are always a plus.
Previous Posting 06/2017:
While they have a cleaner store, more produce, more room...Customer Service/Answering Phones....LEAVES A BAD TASTE IN MY MOUTH THAT EVEN ALL OF THEIR MOUTHWASH CANNOT GET RID OF!!!
In 09/15 I had Walmart.com send my EX copies of my order, how I paid, address info, amount of what I ordered,etc. & it is a good thing this was not a violent divorce where the EX was not supposed to know where I lived or it could have turned out to be a MAJOR INCIDENT. I cannot even begin to tell you the number of people I spoke to in order to address this mishap. I was advised it was my fault when MY EMAIL address was in there not the Ex's. Somehow their system reverted to an OLD email address. Both screens showed MY EMAIL address & I DO NOT HAVE ACCESS TO THEIR REMOTE OPERATIONS. It took weeks for this to get addressed without Tawana R.,Tier 2 Representative, Customer Care,Walmart eCommerce, contacting me back to advise me what actually happened. This was also on the email: "Building loyalty through engaging customer service" YEAH RIGHT! .
5300 Westport Parkway,
Fort Worth, TX. 76177
Now comes today's fiasco. Called 630-434-0490 this a.m., phone rang for 3 minutes before automatically transferring to Lawn & Garden where I was advised I would be transferred to Grocery then put on hold for 5 minutes. I hung up & called again. This time it rang for 2 minutes before transferring automatically to Lawn & Garden where I now requested a MGR & when female employee (same from first automatically transferred call) went to transfer...disconnected me. Now comes the 3 CALL...It only rang for a minute this time was answered where it should have been answered the prior two calls or so it appears, only to be put on hold for over 6 minutes waiting for the MGR until someone else (not the mgr.) answered. I again requested the MGR & at 11:11 a.m. Site to Store answered line 1 as she was given a wrong line. Current time on this 3rd call so far over 16 minutes. Another mgr. answered which was not the store MGR., then eventually someone claiming to be the Store Mgr answered time on call now, over 19 minutes.
I asked what this "MGR" was going to do about the phone situation alone as I have yet to inquire about the item I was calling about. She said she could do nothing at the moment as she was on the phone with me...NICE & WE WONDER WHY EMPLOYEES HAVE THE ATTITUDES THEY HAVE...Lack of thinking in responses...
I will be going into the store! read more