Worst experience ever with a pickup order! NEVER again!
I create on Tuesday, 15th 2023 a pickup order at the Walmart in Cedar City, UT, to pickup on Thursday, 17th 2023 between 5 and 6 PM.
I got an confirmation for everything.
Thursday 17th, I arrive the Walmart at 5 PM and at exact 5 PM I got an email from Walmart:
[Quote] Order date: Tue, Aug 15, 2023
Order number: xxxxxx-xxxxxxxx
We're sorry - your curbside pickup is delayed
Hi "Customer",
Your curbside pickup won't be ready on time. It should be ready soon, and then we'll let you know when it's time to go to the store. Once your items are ready for pickup, we'll hold them for you until the end of the day.
No action is required, but if you'd like, you can reschedule your pickup or cancel.
[/Quote]
Prior to this, I had tried to add 3 items to my order because Walmart had told me I could still do that, but it didn't work!
OK, I went into Walmart to purchase those 3 items.
Then I went to the pickup stations and called Walmart because I couldn't "check in" to Walmart via app.
An employee came up to me and told me they didn't have an order with my name on it. Even when I told her the order number, she couldn't find anything.
From then on it was just stupid excuses and suddenly the order was supposed to be picked up the next day. I was told to go home and come back tomorrow to pick up my order.
I said this is a joke! Why don't you pick up my order NOW and give it to me.
Blah blah..... the order is for tomorrow.
I showed them my confirmation and the mail with the delay, still they can only offer me to come back tomorrow.
Pure incompetence!!! They have NEVER tried to help me. NO, from now on only stupid answers confirming their incompetence.
The whole thing took almost 1.5 hours!
I told them I have never experienced this kind of incompetence.
Walmart made a mistake and now these "pickup managers" are not even trying to fix it.
What is wrong with these people?
I told them cancel my order I will pickup my items myself.
NO, I have to call the customer service of Walmart to cancel my order.
BUT Walmart will charge you first and than later they will reimburse you the amount.
What a bullshit process is this?
I never pickup this order but Walmart still withdraw the money from my credit card?!?!
Additional when you watch this employees in the pickup zone most of them are not really motivated. read more