*** Update ***
I had to cancel my order to get my money back since there was no telling when, if ever they were going to deliver it.
However, Chance led me to need something from Walmart on Bleachery Blvd in Asheville, NC. While there, I remembered the chair I'd ordered originally tried to order online, so I asked my husband to go back in and pick one up for me. He did, but they charged an additional $5 for it. WTH?
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***Original Review***
I ordered 3 items from Walmart on Bleachery Blvd in Asheville, NC.
Of those 3 items, I only received the one item that had to be shipped from somewhere else, but not this Walmart.
The two that were supposed to be delivered were never seen; nor was l ever called with an explanation of the circumstances for the lack of delivery (which was that they couldn't find anyone that would deliver it locally - which is just plain sad).
It was first promised on 06/23, changed to 06/24, then to 06/25, and once again to 06/26. So, that was 4 days that I couldn't go anywhere because I needed to be home to await a delivery. They couldn't be bothered to take the time to call me and let me know they were not going to be able to deliver it.
There also was never anything showing the delivery problem on my online order (which I checked daily), giving me the option of having the rest of my order picked up by me or someone else.
In my opinion, the "Manager" of this Walmart really "dropped the ball" and should either be retrained or find another job in which they may be better able to meet basic standards of employment.
What was stopping them?
"The Manager" in this instance, should have requested another employee to help, as backup for any lighter spot lifting (if necessary - nothing that requires equipment to move), and get those undelivered items to customers), as promised by Walmart.
IT WAS A FOLD UP CHAIR, IN A BAG, WITH A HANDLE AND A MUFFIN PAN FOR PETE'S SAKE. SHEEZ...
THEY COULD HAVE FIT IN PASSENGER SEAT OF A MAZDA MX-5 MIATA!
I wonder if they do the same thing for groceries??? But, then again, if they can deliver groceries, then why can't they deliver other orders???
So, I requested to cancel the rest of my order on the 26th because I just can't keep putting my life on hold while they figure out how they are going to deliver my order.
Then online, it said, "may take 10 business days for the bank to remove payment authoritation." Lovely...
Online:
Order with shipping = YES
Order with delivery = NO!!!
YES, all of this over a chair and a muffin pan. SORRY!
I do have screenshots showing the dates and what they said, but Yelp doesn't allow uploading those apparently; it seems you can only use camera shots; but, how does one take a picture with their phone of something on their phone? Hmmm...
But, to be fair to Walmart; this has only happened to me at this store. I don't know why... But, just saying...
I don't mind shopping there - it's a fairly clean store, and most of the associates are pleasant enough when treated with kindness, but I will no longer trust placing an order online with them that says "delivery" on all or part of the order. read more