I would give zero stars if I could. I have been trying to get my prescriptions for 3 days now. I…read moreplaced an online order for 2 grocery items and 4 prescriptions through the Walgreens app. I had to of course pay online for all 6 items, because you cannot place an online order and not pay for it--its not an option. Therefore, the store employees are aware an online order is paid for before someone picks it up.
I went in the next day, and got my grocery items, then went to the pharmacy to get my 4 prescriptions. The pharmacist got my prescriptions, rung them up (I told him I placed an online for them), and said ok that will be $60-something dollars. I told him no, I ordered these online, as I stated before, so they have been paid for. He told me unless I had that code, I would have to pay to pick them up. I was not going to pay twice. So I left, called the store, asking to speak to the store manager.
An employee, who I later found out gave me a fake name and stated he was a store manager, but he actually wasn't, told me the same QR code thing. I said I don't have one, where would I get it from? He gave me 3 locations (why don't they know where what their asking for is located?): in the app where i ordered them, in a text from Walgreens, or in an email from Walgreens. I looked in all three places. For the email search I typed in a search in my email, then spam, then trash, from Walgreens--it was no where to be found. He then said "Well if you are not on the store, I cannot help you." I asked why would I need to be in the store? Because you think I cannot look in an app, texts, and my own email responsibly and the QR code is actually there, I'm too stupid to find it?" HE HUNG UP ON ME.
I tried to call back. They let it ring and ring and ring and ring 12 times. No one answered. So I called back , using a code that made my phone number undetectable, and of course it got picked up on the 3rd ring. This time it was a cashier. She laughed at me. Told me she can't tell me anything the other guy didn't say, so what did she want me to do? I said give me corporate's number. She gave it to me and I hung up and called corporate. I got to the customer relations person, who told me I should not have to pay for it again to get my medication, that is ridiculous. He said someone would be reaching out to me shortly.
Two days go by. Meanwhile, I spoke to the store manager, who told me everything was not fixed, you can pick them up, only to go there and be told "Well, you still have to pay for them", I called corporate 3 more times over those two days, in tears, begging can I please get the medication I paid for--only to be told by multiple people in the company that unless I am willing to pay for them again, and then they would reverse the first charge and I could wait 7-10 business day for that reversal to go through, I am not getting my mediation. And then I was sent a text, 2 days after I placed the order for the medication, that said if I don't pick up my prescriptions in 24 hours, they are cancelling the order.
OK, I have had medication I ordered sitting there for over a week, and the order was never cancelled.
I am typing this at day 3, 2:30 pm, no one from corporate "reached out to me shortly." It is likely the pharmacy has already cancelled $60-something of medication I ALREADY PAID FOR.
I have cried about 3-4 times over this.
Nothing has been done. They do not care.
I will never go to Walgreens again, and I contacted the local news station to see if they will pick up my story and expose the people holding medication I paid for hostage.
