I've been to this Walgreens a few times over the years and it was always a pleasant experience…read more I came in a couple months ago to get a passport photo taken and the whole process was a breeze. The gentleman working the photo department was really nice as well. He knew exactly what to do and what the process was. I would come back here for any photo that I need to take in the future.

Had to wait over an hour for my prescription to be filled prior to talking to staff in the pharmacy…read morearea on the phone that it would be refilled 4 days ago? And I wait confused but everyone has been really friendly through the frustration of waiting

Service with a smile for DECADES! Oard-Ross Drug is one of the last remaining independently owned…read morepharmacies in Council Bluffs. The father and son pharmacists (Joe and Tony Beraldi) and their staff treat everyone with kindness. And this little store has it all: penny candy, unique gifts, greeting cards, ice cream, post office services including notary, and EXCEPTIONAL pharmaceutical services. I highly recommend Oard-Ross Drug.

This is the definition of a mom & pop store-- friendly staff and a back to basics kind of feel to…read moreit. It just walking into the store feels like traveling back in time. I come here a couple times a year to get my parents some of their favorite old-timey candy-- Zots & McCraw's taffy. They have little bins of candy marked at a few cents a piece... the kind of place you could send you kid to with a couple one's and have them leave happy. (I always get the candy cigarettes for myself)

This space was relatively clean. There were some items I was looking for but couldn't find but I…read morewas able to find something else.

Dear @Walgreens, You…read moresay you care about your employees. What I've personally witnessed tells a different story. I've witnessed employees assaulted by customers. I've witnessed employees assaulted by coworkers who remained employed afterward. I've witnessed stores left with a single employee to run the floor, even though robberies and emergencies happen. You claim theft is hurting your business, yet I've watched used makeup accepted for return. I've watched open food refunded. I've watched broken jewelry refunded after a customer admitted she wore it until it broke. At the same time, food that is still safe to eat is pulled from shelves and thrown into the dumpster instead of being donated to people who need it. Then there are the hours. Hiring someone as "full-time" means nothing if they're scheduled 12 hours a week. People can't pay rent, buy groceries, afford medications, or support their families on promises. Many Walgreens employees work two or three jobs just to survive. Your employees deserve safe workplaces. They deserve adequate staffing. They deserve consistent hours. They deserve policies that value people over waste. Stop talking about caring for your employees and start proving it. #Walgreens #RetailWorkers #WorkplaceSafety #Retail #WorkersRights

Awesome staff. Super nice and friendly always answer questions. They work quickly and are very…read morehelpful and always polite.

Very personable! They know, remember and care about all of their customers! There's always someone…read morewilling to go above and beyond to make sure each customer/patient has and knows exactly what they need. Truly amazing group of professionals! I'll never go to another pharmacy!

This is my preferred store. I've only ever experienced professionalism and great customer service…read more I cannot speak to the pharmacy as it's not something I use regularly, but when I have had to use it, I've experienced no problems whatsoever. I use their photo lab very regularly and am always pleased. I was inspired to write this review based on the terrible ones that I saw and realized some of the most Dissatisfied customers left the reviews over seven years ago. While I don't disagree that based on those experiences I also wouldn't have very nice things to say I also think that snap shots in time aren't a perfect representation of all experiences. I have been coming to this Walgreens for 21 years and don't care to go anywhere else.

The past couple years, this place has really gone downhill. Three hours to fill one simple script…read more Lied and said they "just" got the script when I literally watched my doctor put it in--2 hours before. Another hour spent in the drive through, 3 trips through. Not coming back after this.

I arrived at work and discovered I had forgotten my reading glasses!…read more I called the pharmacy and the woman I spoke with was so helpful and kind. She told me where I could find the glasses if I were to come in, and assured me they had a variety of strengths. Ten minutes later I was in purchasing glasses (they saved the day), and she and a gentleman were behind the register and were incredibly personable and friendly. Highly recommend for any last-minute pharmacy-style needs!

I just want to echo the previous reviewer's description of this place: the staff are incredibly…read morehelpful and competent. Plus, if you spend time downtown, the location is unbeatable. You definitely should use this place for any of your pharmacy/drug store needs.

I appreciate Kohll's offering a nurse visit to my home to administer my COVID vaccine…read more Helen, RN, came to my home and was very professional, courteous and respectful. I enjoyed talking with her and look forward to seeing her again.

My doctor prescribed a Blood Pressure Machine for me. They will not fill it because they send it…read morethru Medicare/Medicaid before any other insurance. Even though BCBS is my Primary Insurance, and I told them this. Was told by Marissa that Kohlls always bill Medicare/Medicaid first, and they will not pay for a Blood Pressure Machine, because it's not medically necessary but I can buy one for $59.99. They are ripping people off by not billing any other Insurance that is your Primary One. Very Poor business practice. I will not use them again, there are other Pharmacies out there to get my Prescription for a Blood Pressure Machine from. Do not RECOMMEND.