This is my preferred store. I've only ever experienced professionalism and great customer service. I cannot speak to the pharmacy as it's not something I use regularly, but when I have had to use it, I've experienced no problems whatsoever. I use their photo lab very regularly and am always pleased. I was inspired to write this review based on the terrible ones that I saw and realized some of the most Dissatisfied customers left the reviews over seven years ago. While I don't disagree that based on those experiences I also wouldn't have very nice things to say I also think that snap shots in time aren't a perfect representation of all experiences. I have been coming to this Walgreens for 21 years and don't care to go anywhere else. read more

The past couple years, this place has really gone downhill. Three hours to fill one simple script. Lied and said they "just" got the script when I literally watched my doctor put it in--2 hours before. Another hour spent in the drive through, 3 trips through. Not coming back after this. read more

Rudest pharmacy staff I've ever encountered. Unprofessional, and un-accommodating, Allowed another customer to cut in front of me, then closed the window on me. My doctor sent an immediate prescription over that they claimed wasn't ready until tomorrow which is complete lie. I have seizures, no ability to drive and had a ride waiting. They told me they "HAD TO CLOSE THE PHARMACY FOR LUNCH!!!l" I would suggest ANY other pharmacy, or at minimum, one where staff have at least attended one customer service course. Oh I'll be back tomorrow alright.... But if one of the doctors I worked for saw me behaved this way I'd be fired on the spot. read more

Lately it takes a very long time to get medications. Plan on having to wait awhile. If you need to be somewhere in a certain amount of time I would advise that you leave and come back later. read more

This place was a disaster. I go here every now and then, and my most recent experience is from a couple days ago. My wife and I stopped into find some 'hard to find' makeup that is supposed to be hitting our Walgreens any day now - from my wife. We walked in and were greeted right away by the front cashier, which is the only saving grace from this experience. We walked around the cosmetic section and couldn't find what we are looking for. There was a lady purchasing a lot of toilet paper at the cosmetic counter, (that crap irritates me as it is), and she was SO SLOW, the customer, not the cashier. But the cashier didn't say one word to my wife and I, not a 'Just one moment', or a 'do you need help with anything'. You can still greet another employee while checking another one out. Then I remember I saw another employee doing something under the counter, I thought she was looking for something. But when I walked to the other side of the counter, I looked down and she bent down and ON HER PHONE! I couldn't get over that. I was so shocked, my wife and I just left. I should have said something, but again, was very shocked. I probably won't be going back to this Walgreens again. The service was horrible and if the employees don't care about helping out the customers, what's the point of giving them my business? read more

I've been coming here for years to get my prints done. I do some traveling and am very picky on my prints. Every time I send my photos in I'm greeted with professionalism. They always go the extra mile to make sure I'm satisfied with my order and if I have any issues they are always quick to make it right. I would recommend the Bennett Ave Walgreens location for your photo needs. read more

I have been a Walgreens customer for over 30 years. I loved Walgreens I would go there and end up spending over $60 each time on different buys that they would have. I've always gotten my prescriptions refilled at Walgreens as well and never had a problem. The only thing that's happened recently is I switched Walgreens locations and with that switch I have actually lost the great customer service that I had been provided in the past. Since I switched to the new location of Walgreens located on the corner of Madison and Bennett in Council Bluffs Iowa the customer service has completely gone down my prescriptions are never ready when I'm told. I've now had to go without my medication due to there lack of concern for my health. The pharmacist Tracy actually suggested I go to a different pharmacy. She didn't want to deal with a dissatisfied customer because her father in law just died. Yeah well my MOM just died so I trump you. Waiting to hear from corporate on this. read more

About 7 years ago after spending close to $50 there, I get out to my car and it won't start. As I went to walk back in the employees were leaving. Before the door was even shut I asked if I could use a phone to call a tow truck, they quickly finished shutting the door and locking it up and said it was too late. I asked if they had a cell phone they could call one for me and they said they couldn't help me. I had my baby with me and it was late after visiting family for Christmas and my baby was tired and desperately needed to get home and to bed. We sat in our freezing car for almost an hour before someone accidentally thought they were still open because they left all of the lights on. They let us sit in their warm van while we waited for the tow truck. Turns out it was just a loose connection, he actually fixed it right there for me at no charge. I wish I could remember who he worked for because they deserve five stars. Walgreen's on the other hand I have boycotted completely ever since - not just this location but all locations since they were stupid enough to hire two evil people like that in the first place. read more