My husband and I are self-pay customers and have spent thousands of dollars at this pharmacy over the past year. While the pharmacists themselves appear knowledgeable and competent, our repeated interactions with some of the support staff have been extremely disappointing.
Simply calling to check on the status of a prescription often feels like an inconvenience to them. The tone, attitude, and manner in which we have been spoken to have been shockingly rude and dismissive. On more than one occasion, we were left speechless by the lack of courtesy and professionalism.
Customer service matters, especially in healthcare. Patients are often dealing with medical issues, stress, and concerns about their medications. A little kindness goes a long way.
As a result of these experiences, we have decided to transfer all of our prescriptions to Costco in the Tri-Cities. The one-hour drive each way is well worth it if it means receiving respectful and courteous service.
I am sharing this review to raise awareness in the hope that management addresses the customer service issues that continue to impact patients. read more
