I have to take my hats off to this pharmacy! Excellent pharmacists, techs and customer service!…read moreY'all go above and beyond! Originally I wanted to get my prescriptions filled at Harris Teeter about two min away, but my physician at Kernoodle Clinic told me about a horrible, shocking experience his daughter had last year in May- and he had my medicines sent to Total Care. Out of privacy, I don't want to reveal the story, but anyway- I'm happy my medicines are in the hands of truthful, caring, empathetic people.

Great customer service and they are very prompt! I have used them several times and highly…read morerecommend giving them a try.

this morning about 8:30 am i was in the cvs this blonde lady was so dam nice and her customer…read moreservice was so awesome. i will always go to cvs, i don't remember her name but her and a young man at the cashier department was very awesome. customers always remember things like this i will always go to cvs on church street. my advice is for you customer's to do the same

They were well stocked and the staff was very friendly and helpful. Managed to get everything I…read moreneeded and was in and out. Lots of specials happening. They convinced me to get the annual membership. It pays for itself and you get free shipping even on most meds. Ample parking and wide aisles making it easy to walk thru.

Harris Teeter in Burlington has really restored itself to a high-quality grocery store, delivering…read moregood products at "fair" price points, especially considering how everything seems to be going up these days. The store is clean, well-stocked, and offers a nice variety of products, making it a reliable option for shopping. The environment feels safe, and overall, I'd say 4 out of 5 customer experiences here are positive. The only downside I've noticed is an increase in panhandling in the parking lot, which isn't exactly ideal. It doesn't feel unsafe, but it does take away from the otherwise pleasant shopping experience. Hopefully, that's something that can be addressed to keep the store and its surroundings as welcoming as possible.

I have mixed feelings about this location. Sometimes it's easy and the staff is helpful and others…read morethey are rude and I have to find things on my own. Today was a good day. Everyone was very nice and I managed to get in and out quickly. They have the best rain check policy. It's good for 2 months and you can use them at Kroger. They carry a lot more than most places and the prices are slightly higher than average. The convenience of finding more products and their sales is what brings me back

This drug store is a hidden gem. Staff are so friendly and helpful! I needed a compounded…read moremedication from here and the pharmacists explained everything thoroughly. Small town drugstores are rare. Highly recommend you check this place out!

Very kind and helpful. There is no waiting with a computer answering calls. Someone answers and…read moredoes not put you on endless hold

Such nice people! Takes a little longer, but it's worth supporting this family owned and operated…read morepharmacy that's been open since the 1930's.

This location has gone downhill when it comes to customer service or lack thereof. I got a…read morenotification that there was "attention needed" on one of my prescriptions and so I called the pharmacy like the app advised to do. Waited 20 minutes to speak to a tech who sounded like she couldn't be bothered to assist me. Asked me for my name, DOB and the Rx I was calling about only to then be told to hold on while she transferred me to the PHARMACY???!! I waited yet again another 20 mins to be assisted by a rude tech. After the call ended (I was hung up on) I wasn't confident that my issue with the Rx would be handled correctly so I drove to the pharmacy to speak to the pharmacist. When I got there, there was a sweet older gentleman who was trying to also get help with his Rx. There was yet another rude tech behind the counter, a white middle aged woman with wiry black and gray hair. She mentioned to him that "it's 5 minutes before we close for lunch and I don't have time to be going back and forth with you on this." Still the gentleman remained calmed and could tell he was in disbelief as he walked away. Oh goody I get to be assisted by this jerk next. I asked to speak to the pharmacist in which she told me no because they closed in 1 minute. I asked her what her problem was to which she threw up her hands and said "she wants to speak to the pharmacist. I can't!" and walked away. The pharmacist, KATHERINE "KATIE" LITTLE, came over. I thought ok great someone civil to speak with. Nope another robot who just continued to interrupt me and give me generic answers. She was listening to respond vs listening to understand. Mind you at this point all I wanted to know is if she could tell me if they had that medication in stock. Thats all I wanted to know. They were all more worried about going to lunch vs taking an additional 30 seconds to listen. What a miserable bunch of human beings who lack empathy for the very same people they are there to help! The people whose insurance keeps them employed! Katie's badge said she's been with walgreens since 2016. After 10 years Maybe its time for another job if you lack that much in your customer service skills and you're that miserable!!!!! I sure will be finding another pharmacy! Better believe I will also be trying to file a formal complaint with the NC Board of Pharmacy!

We've been a customer of this Walgreens for nearly 9 years. And Walgreens as a whole for over 20…read moreyears. The pharmacy is this Walgreens is terrible. All except for one employee they absolutely horrible individuals at Walgreens pharmacy. From being completely disorganized, telling us our insurance wouldn't cover things when it does, to being beyond obnoxious and completely rude. Their new policy is to NOT fill any controlled substances until the exact date you filled it the month prior. So for our son, with ADHD that now means he has NO pills to take. Because Walgreens has decided to make medical decisions for our son and family. No notification of any policy change. Because it's a controlled substance, you cannot just fill the script somewhere else. You need to get the doctor to send it somewhere else. I called Friday to fill it, a beyond obnoxious employee told me I should call back and ask to fill it Sunday. AND HUNG UP ON ME!!! Told me she didn't need to answer my questions and hung up on me! (But now they have NO pills in stock for him and it will be at least 3 days before they do!) Another employee told my husband this morning she should have put an insurance hold on it, so they could have ordered the drug. The left hand doesn't know what the right is doing, nor are they properly trained. The last time we filled an antibiotic for my husband who was very sick and they sent us home. Told us it was AT LEAST an hour or two wait. Then the second we got home, we got a text it was ready. Shouldn't things like antibiotics be a priority? You'll wait forever in line for a prescription, deal with rude employees, be treated horrible because of your skin color, deal with one mistake after another, never have medication in stock and more. And no matter how many times you complain to the store manager or Walgreens corporate, nothing is ever done about racist employees, unprofessional acts or very poor service. They simply no longer care. YOUR time is not as valuable as theirs. YOUR job is not as important as theirs. Just expect to be treated like shit and like a criminal no matter how polite or nice you are. After a complete RUN AROUND with this pharmacy. Telling us we couldn't fill it until the 30-day mark, then telling us they didn't have any meds and it would be 3 days before they could get it - putting an insurance hold on it, us calling and asking them to remove that so we could fill it somewhere else - they just magically found 30 pills and filled the script. Never called, nothing. Just filled it and the system notified my husband via the app 12 minutes before they closed on a Sunday. This pharmacy is NOT worth the aggravation. Go elsewhere at all costs!!

Stepped in to grab some laundry detergent. I located what I needed and headed to self checkout…read more Self checkout took forever and the machine kept saying aloud that my card was declined lol. Thankfully I was the only person there. It finally worked and I probably wouldn't return.

Not very consistent. Changed to Total Care Pharmacy. Great experience there. The pharmacists take…read moretime to talk with you and they have delivery.

This CVS must be one of the busiest pharmacies in the country. It doesn't seem like it matters the…read moretime of the day you come. Either not staffed properly or not trained. They need some help.

Everyone has always been so nice and helpful, especially the front of store so thank you! Today…read morehowever, I experienced the most immature and unprofessional customer service from Dayana in the pharmacy drive thru. Hoping our interaction is on camera and her attitude is addressed. Will never spend a cent at this location ever again.

First time here. It was convenient so I stopped by. Plenty of parking but the fence makes it…read moredifficult to see when turning in out staff never acknowledged me while in there and was left to find things for myself. Never got a greeting and the store was empty. The online app said what I needed was in stock and it wasn't so it was a wasted trip. Plenty of parking in private lot. Just be careful pulling out of the lot.

The rating of my Dec 24th post has changed. It now has a one star . My wife went in to get a…read moreprescription and the misunderstadding about the discount she recieved. They couldn't comprehend the problem an began to talk down to her. They are assholes to boot. I hope they close down