Stepped in to grab some laundry detergent. I located what I needed and headed to self checkout. Self checkout took forever and the machine kept saying aloud that my card was declined lol. Thankfully I was the only person there. It finally worked and I probably wouldn't return. read more

Not very consistent. Changed to Total Care Pharmacy. Great experience there. The pharmacists take time to talk with you and they have delivery. read more

The lady in the pharmacy counter insisted that the quantity given was correct. I explained to her that I get this medication almost every month and they did not give me the correct amount. She was adamant and not the friendliest. I had to ask her to check my account For the correct quantity. The pharmacist on duty ordered the additional boxes. I used to come here many years back and I switched to the target location because they would always get my medication and Ins. botched up. My favorite pharmacist transferred here and I was hoping that things would be different, but it seems that nothing has changed if he's not on duty. The store itself was clean and there is plenty of disabled spots in front of the entrance. I do think it's a bit difficult to go into the checkout line at the pharmacy with a wheelchair because it curves. The pharmacy is at the very back of the store. read more

It is no fault of the pharmacy but when I found out I can get a $500 dollar month supply of the same drug at Harris teeter for $22....I had to stop coming. This is the closest pharmacy to my home but I've had to start sending my prescriptions else where due to money which is a shame because the pharmacist at this location are usually very friendly. This is all with GoodRx taken into account by the way. read more

CVS Pharmacy - Good pharmacy, way overpriced. - Drugstores Near Me - Burlington, North Carolina

I love my community CVS,(Burlington NC, University Dr), and I love the employees that work in the pharmacy. What I don't love is watching the CVS staff being burned out from being understaffed. Management, PLEASE hire more staff for your busy pharmacy. You have excellent employees that are overwhelmed. The population growth in this area is booming! Grow with it! Linda F., Elon read more

I ordered a spiral 8x10 calendar from the CVS website. I picked up and paid for my order and went home to find 13 separate sheets of paper, not connected. Just 13 photo sheets. I came in and said nicely, "Hey remember me? No biggie, I think you guys just forgot to put the spiral ring on my calendar." I really just thought it was an accident, a simple mistake, nothing to be upset about. He replied "Ugh, no, we don't make calendars. You just use what we gave you and put it in a frame." I replied "This was a gift I've already paid for thinking I was getting the calendar I ordered on the website. I can show you a picture". He just said, "well we don't bind calendars so.." and threw his hands up like oh well. He never apologized, and acted quite aggravated that I was asking. He was harshly toned and trying to just rush me out. He was not going to help. He only apologized and began speaking normally when I pulled out my phone and hit record. I've never felt the need to record someone serving me EVER. And only then did he offer to help, all the while advising me he isn't supposed to. In the 1st photo attached is what I ordered from the CVS website vs. what Chuck here was telling me to take home. The 2nd half of the photo you can see him showing me what he wanted me to go home with, as is, explaining to me that each month I should put one of the printed pages in a picture frame, & that is how the CVS calendars are supposed to work. The year's months are just each on a separate sheet of paper and they don't connect them. You can't hang a calendar. You just take an 8x10 sheet with whatever month it is and put it in a picture frame yourself at home. Then when the next month comes, find the next month's page and put it in the frame and throw the old one out. When he finally agreed to put spirals on it to connect it, he said "We have not made a calendar for a customer in 5 years, and I am doing something I am not supposed to be doing." I said "So, in 5 years, I am the ONLY person to order a calendar?" He says, yes, me and one other customer who agreed to put it in a picture frame. I also attached a picture of the final product I left with. Still not the same as the hanging spiral advertised, but it wasn't worth having Chuck talk to me like I was ignorant any longer so I took it and left. Why CVS do you advertise a spiral calendar online, AND allow customers to pay for them, and not tell them what they are getting is actually just 13 8x10 photo sheets (counting the cover), not connected in anyway. That's not a calendar. read more

CVS Pharmacy - Drugstores Near Me - Burlington, North Carolina

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Since moving to Elon in March of 2018, we have used this CVS location for filling our prescriptions. It has been a disaster from day one. You can drop off a prescription, being told it would be filled within an hour, only to return to be told it has not been filled. They always give the same BS excuse as any other business that provides bad customer service "We're short staffed!!!" Recently, my wife had a new prescription that was submitted. The pharmacy stated they had to order the medication and that the prescription would be available the next day after 4:00 PM. I submitted a prescription refill at the same time, being advised it would be ready at the same time as my wife's. After traveling to the location the following day, neither prescription was ready. On the next visit, they advised that they only had a partial order of my wife's new prescription. They were short 182 tablets for the prescription. They said the rest would be available the next day. The next day we returned to pick up the remaining 182 tablets of my wife's prescription as well as my prescription refill. I was advised that they had dispensed my wife's entire prescription on the previous day. On the same visit, my prescription refill was still not ready. After the 4th visit, both prescriptions were completed. This location has been notorious for having provided the absolute WORST customer service. They cop an attitude when they are advised of their poor customer service. On one of the 4 visits mentioned previously, a white male employee named Noah closed the window and walked away when I stated how bad the customer service experience had been. He repeated the same attitude on the last contact I had with him. The corporate company should be firing employees who display these unprofessional and disrespectful attitudes towards customers. The bottom line is, I would NEVER recommend this pharmacy for prescription fills and refills. Their attitudes and incompetence does not deserve the business. As a result, their paychecks should reflect their lack of service. Maybe if paychecks were to disappear, they would appreciate more who pays those paychecks. read more

I have multiple prescriptions to fill each month and the amount of times that this CVS has told me I can't fill them due to it being early is ridiculous. There have been a few times it's been too early (which has absolutely been my mistake as I make mistakes with my fill dates on occasion) but more often than not it's because they get the prescriptions mixed up. As a student with an incredibly busy schedule it's so frustrating to have to deal with the constant back and forth to get things worked out. It would be one thing if they were pleasant about it but they've been rather rude on more than one occasion. Echoing a previous review, they are definitely all over the place. read more

Well here we go again... another month of trying to refill prescription at this location. Call them yesterday and was told it was a day too early so I asked the guy if they would automatically fill it and he said yes. Called today and told once again " we don't have it in stock! Last month took over a week to get it and I still had to call them to see if ready. No text from them. Out of my meds for over a week. I will be changing pharmacy before next month. Plus this pharmacy is ALWAYS under staffed. Will be using independently owned from now on. read more

Wow this store have changed new cashiers and managers they won't take your CRT even the system took everything without issues they will deny you and would not allow you to just pay tax. Beware of this store they know better than the system! read more

I give this pharmacy only 2 stars because the lady at the front looked absolutely annoyed out of her mind when I showed up 20 minutes before close. It's one thing if I would have came in 5 minutes before closing and bought nothing. But my husband was running an emergency cold and I needed some quick over the counter medication. I knew what I was coming in for and I came in and out just as quick. When I was paying for my things, I could barely hear her speak when she asked for my ID. I asked her "hi how are you?" And NO reply. I felt so awkward but I also felt she was being rude when she didn't smile at me or say goodnight. She did the minimal she could and I felt really under appreciated as a customer. I live 5 minutes away and this pharmacy is a good location for me. That's the only reason I'm going there because of convenience. GET NEW STAFF!! read more

This location is absolutely terrible. The pharmacy staff is very rude, communication is downright abysmal, there's almost always confusion over prescriptions and they're slow about getting them filled. You're better off trying the Church St. Or Webb Ave. locations, or just choosing another pharmacy. read more

Once again like clockwork they screwed me again. See post from 1 month ago. They're getting creative with the ways that they screw me over. This time the reason they didn't fill my prescription was because "the computer mixed up my medication with another medication that they didn't have in stock". read more

Friendly. Nice staff. Clean store. Great location. Laurie is the pharmacy manager and she does a good job keeping things flowing. It's a hard job working with demanding customers. read more

I would give 0 starts if I could. My father left the hospital after spine surgery at 11am one week day, took scripts for pain medicine to this pharmacy and my parents were told they had an invalid prescription they would not fill. My father was a career pharmacist and understood why a store may not initially fill that pain prescription but had all the supporting documentation they may have needed to confirm it. They would not take it and did not call the doctor's office on my father's behalf (which is best practice) to confirm the prescription and fill it. Instead, they left it to him to get back in touch with his surgeon (who had other surgeries that day) and his office to rewrite the script. This was done at 4:45 pm, so almost 6 hours without medication after spine surgery! When calling at 6:15pm for an update, we have been waiting on hold for 45 minutes to check on the status. There is no excuse for this lack of service. read more

This location isn't bad, it's just not good. I'm talking retail and pharmacy. Here's my take on the pharmacy: they're usually all over everything. I mean, they will call and call until you answer about if you want some random prescription for a symptom you had once (and took like 5 pills) filled again. But when a medicine you've been taking for four years is hard to get for them (and they have NO timeline on when they'll have it), YOU, yourself, have to call around to every pharmacy near and wide to find out if they have it and coordinate how you're going to get it. The small pharmacy that has the medication will be like, "oh we'll call CVS for you!" And CVS will be like, "no we have to check with the subscriber!" And then you're all like, "seriously! You know I wanted this! And it runs out in 2 days! Give them the Rx!" But, when they do have the prescriptions, they're fast and accurate. And they still have problems with dosing this one medication that I've been on for years, but I really don't feel like typing that out because...... Let's talk retail: some of the retail staff refuse to even scan the extra card. Because I'd just closed on my house (!!!!) I bought two bottles of wine and a bottle of champagne (obviously we're not talking about the good kind, I was getting other stuff too) and the guy at the register refused to scan my extra card because "nothing was on sale." Literally everything on that aisle was on sale. I said, "just humor me and take my phone number." The lady behind me said, "they don't discount alcohol." I'm pretty sure she's never worked there, seeing as she had a BMW key fob, so I ignored her. The cashier and I went back and forth, he refused my extra card (phone number) again and again so I just took the "extra" $3 to get the hell out of there. read more