Avoid this location at all costs! Dave (pictured), is incompetent, deceitful and extremely rude. I found a slipcover on the Walmart app and went to the store to get it because I needed it same day. Pickup service wouldn't be available until the next day. The slipcover I saw online was way more expensive in-store. I don't know if this is due to the new "dynamic pricing" but the price difference was huge! I went on the app to check their price matching policy and as long as the item didn't have special pricing (like sales) and wasn't sold by third party, they would price match. I get to the checkout line and the lady rings up my items. The price on the register was the price I saw on the shelf instead the price I saw online. I asked the cashier if they honor their price matching policy and she says "it depends". Then a man comes from a special area behind the register and intervenes. He says as long as the item is "shipped and sold by Walmart" and isn't sold by third party, they price match. I pulled the item up on the app and showed them the online price and showed them where it said it was shipped and sold by Walmart. He then changes his stance and says they can't do price matching because the item says it's an online price. I rebutted that that's not what he initially said and he continues on to say they don't match online prices. That's literally what price matching is for. Also, if that was true why didn't he say that first? Honestly, it just seems he was against doing a price match regardless of the circumstances--making up rules as he goes. I told him ok, took note of his name on his tag (Dave) and just proceeded with the transaction to avoid holding up the line. I got to my car, looked up the price match policy and thoroughly examined it. Nothing Dave said was outlined on Walmart's website. I went back in-store and asked loss prevention how I can request to speak with Dave again about an issue with the price match policy. He told me I could go to guest services and they could page him. I went to guest services and I asked a young lady if she could page Dave. She told me she would get him and went into a back room. I waited for about 10+ minutes until the young lady and Dave came out. He brought a piece of paper out with some hand written notes. I told him I reviewed the online price match policy and nothing he said was outlined in the policy. He then shows me a paper and it was a piece of paper that he printed from Walmart's website. It was the same policy I looked up, ONLY he had written next to the policy in ink, "online sales". He really tried to gaslight me and insult my intelligence by saying online sales is considered a "special event". I told him just because he WROTE it on the paper doesn't make it apart of the policy. I told him that's not what's in black and white online. He then points to a line in the policy that says "Walmart manager has final decision". So I told him that his final decision is based on his feelings and ego because it's certainly not due to policy. I also asked what his title was. He said store manager. Little do he know I already knew his official title is actually a Walmart Coach. He lied. James is the store manager of this location. I asked Dave "where's James?" He looked at me dumbfounded and said "who's James?" I said, "you don't know who the store manager of this store is? Aren't you a coach?" He then goes to say James isn't there, he's on vacation--and he's filling in for him. I asked when James would be back and he said the following week. He then tries to dismiss me by saying "have a good day" and walks off. Before he does, I snapped a photo of him, with the intention of warning potential customers of his actions. As I'm walking away, he yells I can't take a photo of him. I said we're in public and they are recording me in-store. He rushes over to loss prevention and tells them to take my phone for defamation. Further proving the point Dave is very incompetent and uneducated. Loss prevention told him he can't take my phone because it's illegal. I left. BUYER BEWARE! read more

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This review is for Walmart-Arbutus Maryland. I ordered 4 tires from Walmart.com. The tires were shipped to Walmart Arbutus in 3 days. The brand of tires were "Yokohama Geolandar" to be installed by Walmart service center. The appointment was for 9 am. I waited in their service center 1 hour & 15 minutes, before they pulled my vehicle in the Bay area. I ask, why someone having an appointment, was it necessary for them to wait over an hour. Their response was, because "we had to wait for the 10 am guy to arrive." At this point the service tech told me I needed a key to take the lugs off. Well, I had the vehicle for 11 years and no one ever ask me for a key. My vehicle is a Lexus RX 350. In the past I've taken it to Lexus dealership and they never ask for a key, presumingly they had a universal or master key that would fit many vehicles. Well, Walmart stated they didn't have keys and could not get the lugs off to install the tires. Needless to say, I took my 4 tires packing them in my truck went a half block down the street to "J's Tires" on Patapsco Ave. They took the lugs off the rims, mounted, balanced and installed my new tires too. My tires look great, installed by "J's Tires" and do not recommend going to Walmart Arbutus for any auto service needs. read more

I had a good experience with this Walmart. They have self-checkout which is great. I went on a Tuesday evening and they were not busy, so there were no long lines. They have a decent variety of clothes and other items, with a lot of clearance. There is ample parking as well. The shopping center also hold a 24/7 Giant supermarket and liquor store which makes shopping convenient! read more

This place stunk of "weed" from the moment I walked in the door, and throughout the store. It was coming off of customers & employees alike. I'd be reluctant to buy clothes, towels, curtains, bed linens, etc. here, for fear that I'd never be able to get rid of the stench. From now on, I'm sticking to high class places like Family Dollar. read more

The store itself, as far as orderliness, was fine. However, the customer service provided by the cashier was abysmal. One of the employees almost ran me over with a hand truck because of his carelessness. I definitely prefer to shop at Walmart online. read more

I want to give it 1 star but some of the employees are very nice. But yea this location is trash. It just has too much going on. Definitely prefer the ellicott city location over this one read more

Walmart - a stack of boxes in a store - Department Stores Near Me - Catonsville, Maryland

This location had 28" Blackstone flattop grill listed as $49.97. I did 't originally get it. Took a pic and sent to my family to get their approval. Went back and put one in my cart still listed as $49.97. Went to check out and it came up as $199.99. Cashier said there's no way it's $49.97. I'm not one to argue too much but definitely questioned their price sign. Do better Walmart in Catonsville! read more

This location is not as crazy busy as the one in Ellicott City just up the road. I went looking for some simple baskets and picked up some freeze pops because why not. It's much much smaller than your average Walmart but you'll most likely find what you need. A few Walmart employees were outside chatting without their masks on. The parking lot spots are intentionally angled to deviate traffic in only one direction per aisle. The rest of the shopping center is a bit busy given the Giant in the next unit. The self-checkout cashier was complaining to someone she was on the phone with about how she makes only $700 every two weeks and that it's not enough to live off while assisting me without speaking to me. Great service! I probably would not come back to this location. read more

No matter what time of day you walk into this Walmart..it is packed, and it's an obstacle trying to navigate the shoppers, the associates on their phone & the stocking carts. I understand the need to keep the shelves stocked, but EVERYTIME no matter the time of day, the floor is cluttered with restocking carts. I typically go thru Self Check-Out and tht is always a swift transaction... This is my local Walmart, and I want to visit, but geeesh it's hard.. read more

I visited this Walmart after learning some grills were on clearance. Not regular clearance. But like last season super sale clearance. I get there and can not locate the grill. Not only is the grill out of sight, so is any employee with some G-damn sense and customer service skills. I walked up to one employee stocking shelves and asked if he had one of the hand held things to check if an item is in stock. Before he could answer no, his loud mouth "manager" comes up and says "if you don't see it, we don't have it." I said okay, well I didn't see it. But it's possible I missed it. Can you check your inventory on the computer? Instead of doing that, she walks to where the grills are and I show her a picture of what I want. She looks at two sections of grills and restates they don't have it. There is another section of grills in another aisle but I don't even bother mentioning it because clearly, no one cares whether or not I purchase this grill. Also, a rat scurried across the floor so I had to GO. I was looking like WTH and the "manager" said it was "just a field mouse". It could have been a church mouse for all I care. Time to go. On my way out, I asked two more associate if they could check the inventory. I was desperate for that grill, y'all. Neither associate was helpful. Shame on me for thinking that they would be. read more

This place is way to busy. Their self checkout should be twice as big as possible. Great selections tho. Rerun line is also super long. Cons: They only put in one light for each features, so it does feel dark. Pros: Subway inside. read more

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This Walmart is thee absolute WORST! I went in today to grab a few items, I came here because I didn't feel like driving to the one in Ellicott City. There were absolutely no carts available and there was barely anybody in the store. Everybody was walking through the store with arms filled of crap. I will just drive to Ellicott City next time. read more

Try to avoid this Walmart at all costs. You'll never be able to make a quick 5 minute stop, because once you get in line, you're looking at at least a 20 minute wait (I have waited longer ). There was a VERY short period during which the store seemed to be better managed, but in my 5 years of living in the area, there have always been ridiculously long lines, and I'm not sure why they don't try opening more to spread out a bit. read more

Super shocked and disappointed that this Walmart does not allow you to purchase items with you phone in store. Considering. The technology available you would think this feature would be a minimum qualification. read more

Came for passport photos, they sais we don't do that here, what kind of employees and what kind of training do they get, everybody walking like zombies, slow and careless God have mercy read more

I thought other customers were rude but I had no problems with any of the employees. If anything, I was treated nicer than at most places. My problem was that they seemed to be out of the food items that I was looking for. I need to remember walmart is not a grocery store but they normally have the spices i need. While I wasn't able to get some items, I got many others. Basics like detergent, soap, toiletries....they had tons of stock and prices are much better here. The location itself is so busy but the area is extremely populated. I came here on a Tuesday afternoon, I cant even imagine what this place is like on a weekend. Good spot for the basics though! read more

Thank you for making me a loyal Target shopper!! I ordered online and spent FORTY MINUTES waiting for someone to help me. What a waste of time. To add insult to injury, I asked two employees at the "customer service" desk where I could find the photo frames. One couldn't be pried from her cell phone long enough to acknowledge my presence and the other waived her hand and said "somewhere over there". My new motto... if Target doesn't have it.... I don't need it. read more

This Walmart is ok for everything but groceries. I wanted to get some frozen veggie the only problem they only have two isles for cold and frozen foods. Butter, milk, eggs, etc. They had no real selection of frozen foods. I would find another Walmart if you need to shop. Try the one on Liberty Rd. read more

Came here to do a return. Of course l was standing in the line for over 10 minutes, typical. I only visit this location when l have to and all of the other Walmarts in the area don't have what l am looking for. They really need to get this in order. Otherwise, a typical visit to this location. read more

I ordered online to pickup in store. I've been sitting here for over 30 minutes....first one signing in and now there are over 10 people waiting for their orders. I've seen one employee...30 minutes ago... Worst customer service. read more

The worst Walmart in Baltimore area, is always the same, a loooong line and the staff rude!! They should supervise this store the costumer service is trashy. read more

Walmart - Department Stores Near Me - Catonsville, Maryland

This is the closest Walmart to home for us. We stopped in here last night looking for a few last minute items. Terrible experience. There are numerous homeless drifters and beggars camped out in front of the store. The entrance and exit reek of human urine. I can't get the smell of human urine off of my shoes and I had to trash my shoes was a result of walking in this Walmart. Also the store had not one of the items that we were looking for. They have no fresh floral department at all - pretty much any other basic Walmart has at least a small floral department. Avoid this place at all costs. I hope to see it closed and demolished as soon as possible. This place is a blight on our community. read more

Worst costumer service I've ever had. Went to store to pick up item their store website said they had in stock. After not being able to find the item I asked four different sales people for help (including the customer service where a man stood with his mask down around his neck and no one asked him to wear it correctly.) Every employee I asked for help sent me to find Biannaca who was nowhere to be found. I won't ever be back to this store. read more

This walmart has a totally bad vibe...most walmarts have a macdonald's in it...this one doesnt anymore....the macdonald's is across the street....wish I would have known that because I was hangry to begin with...then the photocenter was a horrible experience....I could tell the vibe was bad when I walked up to the counter; employees were catty and then on top of that the photo printer broke so we couldnt get our pictures or services....what a waste of time. I asked them if i could come back later to get my pictures. It's a good thing they said not to pay yet. I decided to go somewhere else. read more

Constant lack of customer service at this location. It's Friday and December and only one person working customer service areas. Absolutely ridiculous to have lines and no one servicing people. The attitude of the employees really make me drive farther out just to have better service. read more

This is the absolute worst most unclassy Walmart I've ever encountered, even down to the fake security. I asked this worker if they sold a specific kind of juice, and she said she doesn't know what I'm talking about because all she drink is liquor and water!! Yep you heard me! "liquor and water, not coke" read more

If I could give 0 stars, I would. I signed up for Yelp just so I could let people know about my experience there. I'm attaching a letter I wrote to Walmart. ..Which in the end I received nothing for, even after their manager followed up with me and promised a whopping $20 gift card to be mailed to me. Don't waste your time with Walmart. ------ I am writing in response to an incident at your Walmart at 6205 Baltimore National Pike, Catonsville, MD. I waited in line with my boyfriend for over half an hour, for only two items that needed to be scanned, while your employees failed to help serve us. It was truly a test of my patience and a serious indication of the incompetence of your employees. Because the item we were purchasing did not have a price tag, barcode, or item number, your cashier, Tish called for another employee to find out the price. She made the call multiple times, with no response from the toys department. During the time we were waiting, she proceeded to serve over 10 customers who were in line behind us. We then used our phone to show her the price of the bike on your website, and asked if she could use that price. Negative. After 20 minutes of standing and waiting, I decided to help her out by going to bike section, to figure out the price. I am sure you know that your bicycles are located in the very back corner of the store. When I got there, I saw no employees working back there, and none of the bikes on your racks was the same one as the one we wanted to buy. I headed back up to Tish to ask her if I could bring a similar bike up for her to scan. Again, negative. I needed to find some sort of tag with the item number of the bike we wanted to buy. Once again, I headed back to the back of your store to look for this, and again found nothing in the very unorganized clutter of bikes you have on the racks. Finally, someone told Tish that she could use the online price to make the sale. I have many complaints about my experience at your Walmart. 1) Your store is in horrendous condition. It is dirty, unkempt, and unorganized. This situation could have been avoided if the inventory was better maintained and organized, with all of your items having their respective price tags. 2) It is utterly ridiculous to have to stand in your store to wait for your incompetent employees to perform one price check. This seriously should not take any more than 5 minutes. Somewhere along the way, one of your employees was not performing their duty, and nobody wanted to pick up the slack for him or her. It resulted in two very frustrated customers, standing in the front of your store for over 30 minutes. I believe we have plenty of reason to receive our purchase for free today. If not, then in all honesty, there is no reason for me to ever give you my business again. There are plenty of stores that can fulfill your same mission of "Save money. Live better." I can live much better by going to Kmart, Target, or Value City, where I have never experienced anything like this. I have many friends and family members who shop at your stores, but I will not hesitate to let them know the outrageously poor quality of service and respect Walmart has for their customers. In the end, I'm even shocked that your employees were not trained to give anything complimentary for such poor customer service. We were charged $163.20 for a Genesis Onyx bicycle. If you had followed your online price, we should have also received a $20 bonus eGift Card, which we did not. Attached is a copy of our receipt for your records. read more

This place is crowded as shizzle and sucks....HOW?!?!?!?!?!? Honestly I have yet to find a Walmart that does not raise my blood pressure. Truth be told this Walmart goes on my list of crap holes. Its unorganized and painful to wait in line. Cashiers who don't know how to work the register or not willing to work a register. I am truly concerned for the Mcdonalds they had the nerve to put in this Walmart. To make it worse the torture does not stop with the stop with being in the store. The parking lot is a tragedy waiting to happen. Parking is scarce and people spend more time waiting for a parking spot and blocking the extremely narrow one way to do so. A hair pulling experience without a doubt. The only positive thing I can say about my visit is that both I and the Cashier are still alive. read more

If I could give it a zero, I would. I tried to call the store today to complain about my experience, but they either never picked up or put me on hold too long to get to a manager. This wal-mart is not the most convenient for me, but I was on my way to get ready for a wedding and thought to pick up somethings I needed and a steamer, in case no one at the house had one. My thought was that I could easily return it if I didn't need it and it would be better safe than sorry. When I got to the house, they said their steamer didn't work well. I thought we could give the one I bought a try, and I'd just eat the price. However, as I was opening the box, they said it was the same exact steamer. Therefore, I closed the one little cardboard flap I opened, and we used the already open and used one at the house. I go to return it. Tell them that I barely opened it and didn't use it, since we already had the exact same steamer. The woman opens the box and begins inspecting the top pieces like some kind of CSI. She says in front of everyone that it is definitely used when she is holding the brush attachment, (I don't even know what you would do with the brush!?). I told her again that I promised I didn't use it, and she said, "I didn't say that. I'm saying someone used it, but I'll return it anyway," like I should be grateful. When I turned and left the whole line was looking for me. It's really infuriating and embarrassing to be called a liar. It's not like this woman gains anything from me keeping or returning the steamer; I guess she just feels like she is serving justice by making such disrespectful comments. read more

they have terrible staff. unknowledgeable and rude. and stupid also straight talk prepaid card from walmart are totally poor quality service. and the people who work there at the cell phone services are very dishonest and they tell you false information. and try to have you signed up for a contract but they tell you it is month to month . the quality of prepaid card by straight talk or who ever from walmart is very bad. do your self a favor , never buy cell phones or electronics or cell phone services from any walmart. wal mart is a crooke when it comes to refunding your money back on their electronics. and most of the stuff goes bad soon. and they lie about their cell phones and plans. and their cheap prepaid card are not worth it at all. they will not work , and no rfefund even if you dont use them. they are dropping their quality in their customer services. and some of the items that you buy from them, they no longer give your money back. only exchange even if you dont use them, even if you dont open it from the box. make sure read the box stickers before you pay for them. walmart is changing their return policy. and it is no longer like it used to be. especially in their electronics. which they are ripping people off. i bought a tv , and it did not even last two months. and they told me sorry no refund and no exchange. call the manufactuor. and they did not do anything either read more

Pros: + Cheap + Close to Asian grocery stores Cons: - Poor customer service - Hard to find things - Super narrow paths aisles This Walmart is probably one of the worst I've experienced. I only come here to pick some things on the way to shop for Asian groceries. The customer service is not very reliable - it's already hard to find things because the store's poorly organized, but then the employees are not very helpful in telling you where things are. Also, they leave lots of boxes and stuff in the pathways outside the aisles, so it's *really* hard to navigate your cart around when so many others are trying to do the same. read more

A number of years ago, I bought an electric shaver here. It took 30 minutes to find a manager to unlock the display case. When I finally got the shaver home I noticed that someone elses hair was in it and it was broken. It had apparently been returned, repackaged and resold. Another time my wife took some pictures to be developed. The prints were lost and we discovered after going back three times that they were misfiled due to a spelling discrepancy. Why did it have to take three visits to find the prints? The parking lot is horrendous and claustrophobic. If I could vote a negative 5 stars I would do so. I didn't want to say ghetto but someone beat me to it. This Walmart is located in the plaza with a Giant Food Store on the opposite end. The parking lot is very strange. It is usually impossible to find a parking space anywhere close to the store. You have to cross over (past incoming traffic from Baltimore National Pike) to an overflow lot. Once inside, the store is dirty and disorganized. People always seem to be waiting in a customer service line to return stuff. The cashiers are rarely (if ever) pleasant or helpful. Other employees never seem to be available for simple things like opening a display case. If you want to drive another 5 miles, there is a clean, newly remodeled, 24 hour Walmart in Ellicott City. read more

Horrible. My son just moved into his first apartment in Catonsville, so I placed an online order to surprise him. They never got the order ready. He spoke to customer service and they had no clue what to do, so he had to cancel the order. He then bought the items off the shelf, but the microwave was $10 more than online. He returned to customer service to explain the overcharge and they refused to refund his $10. I believe they took advantage of his youth. I'm furious. Hey Walmart in Catonsville - YOU STINK, YA CROOKS! read more

The worst Walmart I've ever been to. They are close at 12:00.Once I went at 11:45 to buy some food for my kids very quick.I found In door closed.I was trying to reach anyone inside to tell him/her very gently when the security came to me yelling:Sir! We are closed you can't enter right now! I asked him:why are you yelling!!! It's still 11:45 He told me: I'm not yelling,I'm just telling you that you can't enter and that's it!! read more

My service here at "Walmart" was horrible!! I've been to a million Walmart's and this was the worst, first they didn't have any carts because all of them were being used, next it was very hard to park this place had a lot of people in it, and people were blocking the entrance and they were hogging Peking spots, lastly people weren't wearing there masks due to COVID and the employees weren't making him put on his mask because everyone including the employees saw that man holding his mask! Also they were out of stock on the things we really needed!!! I don't recommend this Walmart read more

I'd give this place 0 stars if I could. This place has had floor managers institute policies that are discriminatory to their patrons. Today I was told I could not do self checkout because I had more than 10 items. There are no signs indicating that. I asked the manager if this was policy and she said YES and I asked that they place signs because I saw another person come thru the line with more than 10 items. She demanded that I show her proof. When I told the girl standing around that I do self checkout to avoid cashiers handling my items due to Covid this young girl with a wig with bangs interjected herself into my conversation and said , "well other people have touched those things so deal with it"! I'm an RN, so I definitely don't need a Walmart worker to explain to me about how to decrease Covid transmission or anything about infection control. When I was talking to the manager she saw me complaining and came over to again impose her irritating and uneducated personal aura into my personal space yet again. She didn't like what I was saying so she acted as if she was going to get physical with me. Who raises some of these ghetto young women who decide that they can show physical aggression because they don't like what you're saying? Luckily the manager held her back so tasing her was unnecessary. Every time my daughter and I go there the same old 2 ladies try to stop us and check our receipt and bags. They are not loss prevention and I just walk past them. I hope they remain in business forever because I'm just going to shop at the locations in the more affluent areas. I'd hate to see their workers migrate to the AA and CC locations and infect their work ethics. In a pinch I'll just go to EC instead of this ghetto Walmart. They turn their badges around so you can't read their names to complain to corporate. They know that they give crappy service and don't want to be identified. Disgusting and this shouldn't be allowed considering that they should be held accountable for their lack of professionalism and instituting policies based on their perceptions of whether they think you're more likely to steal at self checkout. Lesson learned, I'll give my money to the more affluent areas who hire better and better employees. read more

this store is thee worst ghetto nd poor cust serv relations fix ur google search bcz the money ctr is not 24hrs went there 10/29/2020 after 8pm nd it was closed wasted time nd gas walmart needs to update immed store doesnt even derserve a "1" n my opinion read more

Didn't find out until I was scanning my items at self check out that this store doesn't accept printed coupons. Every other walmart in the area does so i have no idea why they don't. Really frustrating. Some sort of incident happened while I was there, but I'm not sure what. They kept calling employees to the back for meetings. I won't return to this location. read more

This is the worst Walmart! Their pick up system sucks!! I will never order anything for pick up again!!!

Very urban atmosphere but FRIENDLY and prices actually match the shelf price! GREAT JOB WALMART.