Stopped in for some windshield wiper blades. The manager is the one who came up to help me. (Adam,…read moreI believe) He checked for the blades I needed and the inventory in the system didn't match what they had in store, leaving me with just one of the two I needed. Adam apologized and gave me a higher rated blade for the same price which I really appreciated. He offered to put them on and carried on friendly conversation as he did. (He didn't seem annoyed as some auto parts employees are when they do things for you) The only feedback as far as improvement would be to not lay the purchased items on the vehicles. I am very cautious with my car and that made me nervous. But he was excellent and would recommend others go to this location.

O'Reilly staff have helped me with so many after hours crises. Tonight, it was Jimmy who so kindly…read morecame out to help me with a frozen passenger window. He was friendly and knowledgeable and quickly had me on my way. Many thanks!

if AutoZone in Thomasville, North Carolina sells you a $300 battery two days later it goes bad…read more They do not want to replace it.

i am highly disappointed with this store. i ordered two side mirrors for my car on saturday 3/23/19…read moreto be delivered tuesday 3/26/19. i told them everything that they needed to order this 2013 nissan altima coupe 2.5s no blinker, no heated just basic. tuesday comes and they don't even have 1 of the mirrors and the other is completely wrong! they said they would fix it and order the right ones - told the same exact info and said they would be here thursday 3/28/19. thursday comes and only 1 arrived! now its friday 3/29/19 and the other one came but guess what!!! they are both wrong! they are for a four door nissan! i am a single mom and i have been out of my car all week because of this and having to spend money on uber to take my kid to school and get to work!! i am not satisfied at all with this store and will never come back here! i have contacted corporate as well.

Amazing experience…read more They have everything you need. Very helpful staff! She helped me find everything I needed, answered every question I had. Will definitely stop by again in the future.

Great selection of products, easy to order online with BNPL (Buy Now Pay Later) options, amazing…read morecustomer service - Austin specifically fulfilled an order for me (@Thomasville) location that I needed ASAP - same day, under an hour. Flexible on returns, both locations have such helpful staff, and great deals on products! There is no negative feedback, just wish they had a larger selection of products (ex: TRC Towels ). Wished CARPRO products were restocked but highly recommend shopping locally to support both of of these businesses. Thanks CDS!

I have been in this location many times. Most of my visits are to pick up UPS deliveries as this is…read moremy local access spot. I haven't had much experience with ordering or buying parts here, but the experiences I've had here have been good. Most of the employees I've met have been pleasant and helpful. One young man named Tyler is especially pleasant. He gladly helps me and really tries to find what I'm looking for and even remembers my name. Maybe that's because I come in too often or maybe it's because he cares about his job and has great people skills. Either way, I appreciate his demeanor and effort.

Refused to allow a return from the previous day with a receipt on a battery. We specifically asked…read morewhen we purchased it if it did not work so we returned it and were told we could

We are so thankful for the service and great care we were given. Dakota is the Service Manager and…read moreMia was the mechanic who performed the service for my niece, a local school teacher. At first it appeared we needed a new $880 starter based on the computer readout. Well this is where they kicked it over the top with service and honesty: Mia cleaned the connections and tightened. Started right up!!! $880 became $20. This type of human touch is rare. Thank you. My niece has an honest shop to deal with in Thomasville. Thank you Dakota and Mia! Merry Christmas.

These fucking ass clowns let's start with Jeremy who I called I spoke with before I even came in…read morefor a serpentine belt replacement quoted me $195, even if he didn't include tax on that should have been under $210. I ended having to spend $227, and serpentine belt should be a an hour job, got there at 11 had to wait they took my car back and took them 2 hours to come to me with another quote trying to upsell me on sparkplugs which I just changed and a check engine light they could solve the last time I brought it in. Authorized the belt replacement was told it would be 15 minutes to get the belt and 30 minutes to install. Over an hour later Jeremy comes back and they got the wrong damn belt and have to wait for the right belt. Another hour finally my car is done get over charged compared to the quote drive my car home park it and don't touch it again until I have to go to work last night where I realize they didn't put a single fucking clip back in to hold up my fender. Call and speak to spencer who tells me they would charge me another $20 to fix that and they don't have my clips/there weren't any when I brought it in. Fuck this place go to mavis, go to quality tires, or go to West main anywhere but here!

I was at the Advance Auto Parts (store number 4131) located on 2911 South Main Street, High Point,…read moreNC 27263. Their phone number is 336.431.1867. I asked them for the replacement on the brake rotor Benoix (item number 19670023), that I bought with 1 year replacement stated on the receipt. Matt, the store manager gave me an unreasonable excuse for not replacing my brake rotor. I did bring the brake rotor by itself to the shop for him to look at; as we agreed on the first trip that I was there. But he had left for the day when I came back on the second trip. This time, I met Jack, who provided no customer service at all. It was very unpleasant to deal with Jack. ====================================== This is from Better Business Bureaus site http://greensboro.bbb.org/WWWRoot/Report.aspx?site=54&bbb=0503&firm=33002804 ====================================== Name: Advance Auto Parts Phone: (336) 431-1867 Address: 2911 S. Main St. High Point, NC 27263 Principal: Matt Customer Contact: Matt File Open Date: May 2006 TOB Classification: Auto Parts/Supplies BBB Accreditation: This organization is not a BBB Accredited business. The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business. Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition: unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the BBB due to an unanswered complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 1 complaint about this company in the last 36 months, our standard reporting period. Of the total of 1 complaint closed in 36 months, 0 were closed in the last year. Guarantee or Warranty Issues BBB Definition: Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues.

From the owner: Your local Advance Auto Parts at 2911 S Main St in High Point offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

I have done business with Wright's on two different occasions. They do good work and stand behind…read moreit if there is an issue. They are honest and sincerely care about their reputation.

From the owner: Professional and trustworthy transmission services, we specialize in Honda transmissions, but all…read moremakes and models are welcome. We offer 24x7 phone support, towing service, dropbox, and the best customer service in the Triad.

Dakota and Emmanuel were amazing and helped me and my daughter out today. will be recommendingread more

I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.