I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.

I've been coming here for years, getting oil changes and state inspections. They are consistently…read morefriendly, quick, and fairly priced. I will admit that the claim to 10 minute oil changes seems dubious but you can pretty consistently get out in under 20 minutes unless they're busy. Inspections can be slow because they only use one of three lanes for that, so you can have a line of cars waiting for inspections with two empty bays. The customer lounge is minimal, but at least there's chairs and air conditioning, and really you're not here long anyways. I've never had issues with them trying to do shady upselling like some places (air filters/wipers/etc without even checking.) All around quick and professional service and a good choice.

We are so thankful for the service and great care we were given. Dakota is the Service Manager and…read moreMia was the mechanic who performed the service for my niece, a local school teacher. At first it appeared we needed a new $880 starter based on the computer readout. Well this is where they kicked it over the top with service and honesty: Mia cleaned the connections and tightened. Started right up!!! $880 became $20. This type of human touch is rare. Thank you. My niece has an honest shop to deal with in Thomasville. Thank you Dakota and Mia! Merry Christmas.

These fucking ass clowns let's start with Jeremy who I called I spoke with before I even came in…read morefor a serpentine belt replacement quoted me $195, even if he didn't include tax on that should have been under $210. I ended having to spend $227, and serpentine belt should be a an hour job, got there at 11 had to wait they took my car back and took them 2 hours to come to me with another quote trying to upsell me on sparkplugs which I just changed and a check engine light they could solve the last time I brought it in. Authorized the belt replacement was told it would be 15 minutes to get the belt and 30 minutes to install. Over an hour later Jeremy comes back and they got the wrong damn belt and have to wait for the right belt. Another hour finally my car is done get over charged compared to the quote drive my car home park it and don't touch it again until I have to go to work last night where I realize they didn't put a single fucking clip back in to hold up my fender. Call and speak to spencer who tells me they would charge me another $20 to fix that and they don't have my clips/there weren't any when I brought it in. Fuck this place go to mavis, go to quality tires, or go to West main anywhere but here!

I requested an appointment using their website. The process online was easy. I requested an…read morealignment, wheel balance, and tire rotation. The dude at the counter explained to me what was going to happen and gave me an estimated hour before the job was done. They encountered some other issues and had me check it out before finishing up their work. They gave me a pair of safety glasses and detailed what issues they saw. Work was done in a little over an hour and the fee was agreeable.

Good customer service and work done to my car for a good price for a alignment 122$ in total not…read morebad at all

this NTB thomasville location is horrible.BUYER BEWARE always check behind them!i took a new to me…read morevehicle to them in feb this yr and got oil change which includes free brake check, and multi point inspection. i also purchased new set of tire and had alignment done. first off always get the alignment result print out from them becuase they are terrible at alignments per my previous reviews and now theY actually turned some green stuff red and told me my car was fine but thats not my issue . my issue is that they told me everything suspension ,and brake wise was GOOD, here we are 3k miles later and noise from brakes now i need rotors and pads?one time i ask them to check brakes on a previous vehicle and was told GOOD but drove out the lot grinding noise. the only reason i keep going back is only because of convience otherwise DONT GO TO THAT LOCATION,AND CHECK BEHIND THEM.

I took my truck in for a tire balance and rotation due to a high speed vibration. I made an…read moreappointment and showed up on time for my appointment. They were able to take my truck straight in but immediately started telling me that I would have to buy new lug nuts from them if I wanted them to work on my truck. They said it was because my nuts were "swollen". I agreed to the up-sell and proceeded to wait over 2 hours for them to do the rotation, balance, and change the lug nuts. After watching my truck sit on the stand for the extended wait, I finally demanded that my truck be put back together and returned to me. They stated that the rotation and balance were complete. The wheels were obviously rotated but the vibration was still there, so I left thinking that something else was wrong with my truck. Today, several months later, my truck is in a different shop that reports that my tires are grossly out of balance. The guys at NTB apparently didn't do anything but rotate the wheels during the 2 hours that I sat waiting for them. I could have done that much at home!

I like that they look your car over to make sure there's nothing that needs attention. If it does…read morethey will make recommendations

Easy to book, great work, easy to communicate with. Car is running great! Good advice and no up…read moreselling

I wish there was an option to leave more stars than just five but my whole experience was above and…read morebeyond! My car just didn't turn on while I was out and everything regarding that problem had recently all been changed! So I was stranded and panicked I called Chris he was super nice and helpful he came out and was able to diagnose the problem then got to work on it immediately! Not only did he save the day but he made it better so 100 out of 10 do I recommend!! He fixed my car and had me back on the road in no time and his prices are amazing! I will be calling Chris mobile mechanics every single time!! Hopefully I don't need them any time soon but it if do I'm not worried about being stranded for long! Thank you soooo much for everything and for replacing my starter!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

I went in for an inspection. They went out of their way to make sure I understood the process when…read moreit came to the extra mileage I would need to get my car to pass. I got my inspection done, they put on windshield wipers and replaced an inside bulb. Also, I was happy that they consulted with me before replacing anything. As far as value I got more than my money's worth because you can't put a price on quality Customer Service. I definitely recommend.

This is one repair shop that I trust. They explain what they will do to find a problem with your…read morecar and give you an excellent estimate on cost. Busy at times but that's due to others who thrust them also.

The service here is really great and recently had an oil change, tire, rotation and inspection…read more Thank you again and appreciate your staff for providing excellent services.

Go see the guys at Foster's and avoid the dealership shenanigans. You will save $$$ and get the…read morework done correctly the first time without the typical bait and switch of the dealer. We take our Honda, Toyota, and Mazda here now instead of Flow and Bob King, and have no regrets.