I was at the Advance Auto Parts (store number 4131) located on 2911 South Main Street, High Point, NC 27263. Their phone number is 336.431.1867. I asked them for the replacement on the brake rotor Benoix (item number 19670023), that I bought with 1 year replacement stated on the receipt. Matt, the store manager gave me an unreasonable excuse for not replacing my brake rotor. I did bring the brake rotor by itself to the shop for him to look at; as we agreed on the first trip that I was there. But he had left for the day when I came back on the second trip. This time, I met Jack, who provided no customer service at all. It was very unpleasant to deal with Jack. ====================================== This is from Better Business Bureaus site http://greensboro.bbb.org/WWWRoot/Report.aspx?site=54&bbb=0503&firm=33002804 ====================================== Name: Advance Auto Parts Phone: (336) 431-1867 Address: 2911 S. Main St. High Point, NC 27263 Principal: Matt Customer Contact: Matt File Open Date: May 2006 TOB Classification: Auto Parts/Supplies BBB Accreditation: This organization is not a BBB Accredited business. The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business. Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition: unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the BBB due to an unanswered complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 1 complaint about this company in the last 36 months, our standard reporting period. Of the total of 1 complaint closed in 36 months, 0 were closed in the last year. Guarantee or Warranty Issues BBB Definition: Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues. read more