I had a great experience getting new tires here. Their appointment booking was nice and they completed the service quickly

I mean the prices are wonderful howeve they are so short staffed it's not even funny. I was told 1.5 hour wait and the wait was double. Now that's annoying! read more

I waited 2 1/2 hours to get new tires with a 4 Year old in tow. After 2 1/2 hours they told me they couldn't put new tires on because they couldn't find the tire lock. The guy that works the counter has absolutely no customer service skills and smirks as he tells me this. So at the moment I have never heard of a tire lock. I go home and look it up and it takes me about 5 minutes to find it in my car. This place is a joke and I will not be back. read more

Walmart Auto Care Centers - Tires Near Me - Saint Peters, Missouri

Great staff, clean environment, poor management. I went in to get 4 of my tires replaced. I was told that it would be a 2 hour wait due the other cars still needing to be serviced and that management has his workers working 3 hours past their shift. Mind you that I came in at 5pm and there were a lot of people before me. So it was my fault that I should have came in when it wasn't rush hour, but shouldn't management be aware of when business gets busy? Maybe they should beef up their number of staff on busy days as opposed to having customers wait and overworking their wrench men (pun intended?). I ended up having to wait 3 hours and 15 minutes. The wait was horrible. I had to go aisle shopping twice for the time to pass by. Tires were being worked on when I came back. The manager was nice and we engaged in conversations about balancing the weights of the wheel, TPMIs, and how it was busy the week before. Cool. I don't know if they were supposed to wipe down my windshield or vacuum my seats like the other places do, but they didn't and I didn't mind as I just wanted to go home. Advice for anyone coming in to get their vehicle serviced: MAKE AN APPOINTMENT OR COME WHEN IT IS NOT BUSY or you will be busy aisle shopping like I did for 3 hours. Alvin read more

I avoided this particular Walmart for years because of previous issues, but recently made the mistake of going back. Unfortunately, another bad experience will cause me to shop elsewhere once again. We ordered tires online that were matched with our car's make, model, and year only to be told they weren't the correct speed rating. Of course the new tires they could put on were MUCH more expensive. The quote we received on the phone was inaccurate by about $30, and the lady working the counter sent us to return the tires somewhere else when she could have just done the return herself. This added about 20 minutes to our time in the store. All in all it was a thoroughly frustrating experience. We have had such a great experience with Plaza Tire in St. Peters in the past. We should have just gone there. Oh, well. Hopefully someone else can be spared the headache. Bypass Walmart even if it seems like they are saving you money. It will cost you more in time and sanity in the long run. read more

Told me it would be 45 minutes to get 2 tires mounted and balanced. Took they 3 hours!!!!! I sat and watched a car pull up and be taken care of with in 15 minutes of arriving with no appointment. Yet it took them 3hrs to do mine. I could have bought the tires and taken them some where else to have them mounted in 3hrs. I will never do business with them again and will not recommend them to anyone. read more

I ordered tires online to pick them up in store and have them installed. I get a text message stating my tires are ready for pick up. Cool, I get of work early to go get them installed and they can't take anyone else that night. Ok I get it people want to go home at their scheduled shift time. So I plan to comeback early in the morning to get my tires installed. I get up the next morning 4 hours before I have to be at work so I can be one of the first people to get them done and not have to worry about being late to work. I checked my email in the morning and it turns out not all my tires are ready for pickup. I'm like thank god I didn't drive all the way there and they only have two. So later that day I call up talk to an associate to see if all of my tires are ready. I'm told they are not in. So this morning I tried to do a little digging online and get with a customer service rep online. They first inform me that only two are in. Then they tell me they are all in and an associate didn't check all of them in this whole time. I would of been waiting a long time for an email that my other set of tires came in. Because obliviously there are no check and balance system for online orders. Seriously. I get it people mess up. So I went in early today to get my tires put on. As soon as I come in I'm informed again that only two tires are in. I inform her that I was told by an online associate that all four were shipped the same day and that someone didn't check two of them in. She couldn't just get the tires and start my work order with the tire shop. She had to wait for a Site to Store associate to figure out how to fix it so four showed up ready for pick up. So I waited for twenty minutes for this to happen then she could do my work order. Very bad customer service I shouldn't have to wait anymore because your associates didn't do their job correct in the first place. You should be trying to get me taken care of very quickly because you have wasted my time multiple times over the last couple of days. I have been telling people buy your tires at Walmart it's super easy to do it online. Now I'll also inform them don't trust the associates at the store to be able to do their jobs. Might as well get them installed at a dealership. At least there your time and money are appreciated. I have moved most of my shopping away from Walmart over the last couple of years because it seems like Walmart associates aren't there to help you. Target has become my main shopping place for non grocery items and a dealership for my oil changes and I guess all my tire needs in the future. Why not pay more for a better experience. read more

The Walmart Site to Store pick is a great idea to save shipping costs. After yesterday I will gladly pay shipping costs!!!!!!! I received e-mail confirmation that my orders were @ the store. Great.....I wait till I get confirmation that both of my orders have been shipped to the store so that I can save a trip. Once I got there I went to the site to store section in the back of the Walmart. I press their little screen that says "press here if you need help". Lots of employees walk by & ask if I have been helped. Very polite! Once I finally get help the gal asks me what my items are. After a while she returns with one of my items. I think by now I have been there maybe 10 minutes? I am asked again what the 2nd item is. I explain that it's an electric blanket. Remember, I have received e-mail confirmation saying that both of my items have arrived & were available for pick-up. I am now told "your item is here somewhere in the store". I ask if I can go & pick up the items that I need @ the store? I am gone maybe 10 minutes maybe more??? I return & several more people ask if I have been helped....more time passes. I explain my story that someone is supposed to be looking for my item that is "somewhere" in the store. More time passes & one of the nice gals that was initially helping me finally came out. They cannot find my item! They think that it has been scanned as received & has not been put in it's proper sort bin. I am supposed to come back the next day. They should know where it is by then. If they cannot find it I can get a refund. Grrrrrrrrrrrrrr :-( read more