Really professional guys work here and they're quick to help you out and service your car. Good…read morestuff.

I brought my own diesel fuel filter and air filter. I asked the guy if they could install them for…read moreme. He replied "sure." He then went over the service items I desired and gave me the prices for the various services, with no mention of the fuel filter and air filter. When he asked for payment I discovered that they charged me $99 to install the fuel filter that I brought (which takes about 5 minutes). His manager refused to waive the charge. After I complained, he dropped the charge to $60. I'll never take any of my 3 vehicles back to this shop.

They do not have synthetic blend oil , I went and got some down the street from parts house. I…read morelearned from an oil company years ago that you do not switch from a blend to full synthetic and switch back. The ford motor company recommends 5-20 synthetic blend. Ok the problem is they charge me $79.00 for an oil filter. WTF. I supplied the oil. Get it ? IF I wasn't traveling I would have went to find a More reasonable place to change oil. My air filters were all good. Wow this is not good for business. The employees were very nice to me.

The facility was clean and I was greeted by a nice gentleman. I was asked if I would like a new…read moreair filter and to have my coolant topped off. I paid $156.00 The expansion tank was over filled and I had to take a turkey baster to empty it to the correct level. The car was poorly vacuumed. I could get this level of service at Walmart and pay less.

I noticed a slow leak in my tire so today while I was at work my boyfriend took my car to get it…read morechecked out. They got my car in pretty quickly which was nice considering I didn't have an appointment but my frustration stems from the service tech telling me my tire was not fixable to immediately when the warranty I bought was produced to "oh yeah we can fix it". It felt "scammy" to me. I bought those tires just over a year ago and now I'm hesitant to go back to this location. I understand sales are important in that line of work but how quickly his tune changed was extremely gross to me. I have quite the drive everyday and a toddler often with me, it makes me question should the tire have been fixed or should I have had the warranty filled and new tires put on? Was my safety compromised to save the store inventory or was the tire completely fixable and I was being lied to so I could make that man's sales for the day?

Complete waste of time. I made an appointment more than 24 hours ahead of time and they cleared me…read morefor an 11 o'clock slot today. I got here five minutes prior, where they took my keys and told me the job was going to take an hour longer than what they previously told me. I get a call an hour later telling me that there's another car in front of me and it's going to be a longer wait. The manager seems like he doesn't care and is annoyed with everybody and this is my third time coming in here and this will be my last.

We had a great experience here. My husband who was a mechanic in the service was just at his end…read moretrying to figure out what was going on with the his truck. After many fixes I ended up calling the place my insurance used to fix my car and they recommended Silverlake. It's where they take all their mechanical issues and that's was the best recommendation. They did the diagnostic, kept us informed, let us know the price and any changes allowing the way and after some deep searching figured out the problem. It's been a few months and the truck is doing great. My husband was really happy with the service and we recommend them to everyone now. Great service, friendly people and fair prices

Recently we took our car into Silverlake PF to have our AC repaired. The service person offered to…read morerun diagnostics on the AC to find the problem. My husband said, "Yes, do that because I don't know why it isn't working or what needs to be done". Silverlake added the diagnostics charge onto our bill to service the unit approx 275.00. They called us to pick it up but said nothing more. They didn't say this may not work and obviously it didn't because in approx 1 week the AC stopped working, again. Now they want us to pay AGAIN for the 1st service, PLUS 850.00 approx for a hose to be replaced, which, if they would have given us this option, that it may cost a thousand dollars, we would have said "NO". If they would have called us after the diagnostics to tell us this information, we would not have had any work done at all. It seems the intension is to do a quick fix, then you are expected to bring it back in for a more expensive service. This is a 20 year old car and we are in N Idaho, AC is not a must it's a nice luxury. We weren't willing to put 1000.00 into the old AC but we were not given the facts or the options available. One kid that works there was suppose to talk to his store manager about the AC problem. My husband waited THREE days for the manager to call him or for the service rep to call him back, no one did. Hubby finally called late afternoon on the 3rd day. 'Opps, I forgot, my bad. I didn't tell anyone'. So 3 days waiting on a guy who forgot to talk to do his job. That instills confidence. Service rep said, "We've been so busy!" Isn't 'Service Rep' your JOB? Whatever dude. What a lame excuse. The 'service managers' were not helpful in solving this screwup. They really don't care or is it coming from the top down? Manager doesn't care? In our case it is true. No refund, no apology, no discount for the larger job, lack of communication about the service or customer service aspects of this encounter. It won't happen again. 3 + years of using this small, local business is over and we will be servicing our cars at Honda and Lexus from now on. We will not have the AC repaired. We do however want our money back 275.00 minus the diagnostics fee. The manager is either not in the office or in a meeting. Maybe he will see this? Have the customer service reps told him about the problem yet? IDK This garage does not have enough experience with Lexus at all. When my husband took his Lexus in for repair they quoted him 300.00. Once they took it apart they realized they didn't know what they were doing and there was a learning curve for them to figure it out. We paid for their learning curve to the tune of 3,000.00 instead of 300.00. My husband was hesitant to trust Silverlake again after the Lexus debacle but decided to use them for the AC because it is closer to us. NO more. We will drive to Honda in CDA or Spokane & to Spokane for the Lexus. The garage dismissed us and the manager is elusive and will do NOTHING to make this right. I, however, have gone against a nationwide builder in 2018 for keeping our earnest money, due to finding construction defects in a new house we were going to buy (10k). I picketed their offices in Kirkland WA, they paid the money they owed us, only if I stopped picketing. I picketed against a local builder in WA State in 2007. One of their conditions to settle on the construction defects of our new house, was that I stopped picketing their offices in Redmond and Auburn and to remove all the honest reviews I'd left on multiple sites about what they did to ruin our house during construction. I picket rain, snow or sun. I'm like a mailman in that way lol. So, If you see me picketing the Silverlake Automotive shop, honk and wave to entertain me. My son in law in the IT industry decided to strong arm a business that had wronged him. He bought a domain name, which included the business name SUCKS, posted it so it came up with all the other hits for that business. He told his story on the new website. The manager of the business contacted him and paid him the money they owed him. I thought this was very creative. Poor communication, non communication, lack of knowledge on Lexus, absent manager, no resolution. I guess we have been dismissed as valued clients after 3 years of paying them to do our mechanical services. My advice, go to the dealership of the car you own. THEY know how to service YOUR car. That's what I've always done. I'm not sure why my husband decided to bother with Silverlake. I think it was the whole "SHOP LOCAL" thing which I total align with, but now am a lot more skeptical. Honda for me. for him. Not Silverlake. Look for more reviews on this business on other sites, coming soon!

Polite, as well as efficient. I will always bring my Jeep here for an oil change…read more Made an appointment and they were right on time. Comfortable waiting room.

Best place I've ever gone to for service. Friendly and know their stuff. Won't go anywhere else.read more

Choose another Valvoline, took my vehicle here for a simple oil and change only to discover that…read morethey stripped 6 of the 8 bolts holding my lower splash shield in place. I had to crawl under my vehicle and fix the problem. Also, do not even think of calling customer service as they run you around.

3rd visit to this Valvoline oil change and my experience has been great each time. They walk me…read morethrough various changes they can make while my oil is changed. This is helpful to know what other items I need to change to keep my car in great shape for the long run. They don't do anything pushy or pressure you into additional purchases. I appreciate the staff here. They are nice and get the job done.

These guys are amazing!…read more Requested a few services like tire alignment, coolant flush, and thermostat, as well as asked if they can install a tuner for my car. They got it done very quickly. They definitely take pride in their work and give a fair price. They said they unfortunately can't install a tuner, but left me a business to contact! To anyone who needs a new mechanic, I always recommend neighborhood auto! Thank you guys for your awesome work! I'll come back.

Neighborhood auto are some of the only people I trust with my vehicles! They are very kind,…read moreknowledgeable with fair pricing. As long as I live in the area I will continue to come here for services I need done on any vehicle and I would recommend them to anyone!

I had an emergency out of state and took my car in for oil change and safety check. I knew…read moresomething wasn't right with my vehicle. They went above and beyond to get my car in good running order to leave. No gauging of prices. Stayed working late to make sure all was good to travel. Honest, friendly, knowledgeable, Reliable and quality work at reasonable prices. Highly recommend DeerPark Lube Center. Thank you so much, you brought a big relief in an already stressful situation.