On April 1, 2025, I visited Take 5 Oil Change in Port Arthur for a routine oil change on my 2022…read moreToyota RAV4. During the service, the technician removed my engine air filter and failed to properly reattach the intake hose to the mass air flow (MAF) sensor. Shortly after, my vehicle began stalling while I was driving, including at stoplights and intersections, putting me and others at serious risk on the road. I had to take my car to O'Reilly Auto Parts, where the representative immediately identified the disconnected hose and confirmed the MAF sensor had likely been affected. He reattached the hose, cleaned the sensor, and cleared all warning lights so I could safely drive again. This issue was clearly caused by improper service during the oil change. The next day, I returned to the shop to speak to the store manager. His response was underwhelming, a quick apology and an offer for a free future oil change. There was no real ownership of the mistake, no serious acknowledgment of the safety hazard this created, and no mention of how they plan to prevent it from happening to someone else. I was told the issue may have occurred because they had new people on the crew, but that is not an acceptable excuse. If new employees are working on customer vehicles, someone with more experience should be supervising and checking their work. This is not just about training, it's about safety and basic competence. To be clear, I'm not writing this for compensation. I couldn't care less about a free oil change. I won't be returning. What I do care about is accountability. Customers shouldn't have to worry about stalling in traffic because of careless service. Incompetence should never be an accepted part of business, especially when it risks lives.

Visited 11/02/25: I have used this business for quite some time, very disappointed in today's…read morevisit. They did not have the filter that I needed for my car they said that they were out of stock, that's very poor planning, you don't allow yourself to run out of stock. If you know you need more filters you order them before you run out. To be fair the young man that stopped me on the way in was polite and did apologize for the inconvenience. But the lack of planning like this is not acceptable. I will not be returning to this location

very rude and very unprofessional my car does not look like a "sparkling image" they literally…read moregreased my car up and wiped it in.

New management is exactly what this place needed! They lost me as a customer for the last 6 months…read morebecause of the last managers. I was in the area and had time to kill so I decided to give them another try. Wow! It's great to have people that love what they do and are eager to help! My vehicle is the cleanest it's been in a very long time! Thank you!!!!!

I never have issue in and ok very nice and fast I really…read morelike service they do full service always offer old parts back and not to expensive for my Toyota tundra very reasonable

No fuss lube shop, get in get out. Need an oil change go here. First come first serve see Davidread more

The service is first rate. The staff is very friendly and is willing to always listen to the…read morecustomer. The shop's owner always treats Military Veterans extra special. I have three vehicles and they have serviced and will continue to service them all.

They get a one star. The attendant appeared like he didn't want to be bothered. After he scanned my…read morecoupon they started on my car, he told me my AC filter was dirty & it would need to be change. I asked him the cost he told me $60 I told him I don't include that in my budget so I can come back next week. After I paid for my oil change then he proceeded to tell me he could've gotten me 20% off the filter, I told him well lets do it then, so then he tells he's already charged me & he can't add it to the bill. I found that odd but I went with it, told him I can come back next week. Then he tells me next week the filters are probably going to be full price. So what just happened there, I'm confused and unsatisfied customer.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Groves.

This is my go-to spot to get my oil changed. The service is great, and it's quick. I have never had…read morea bad experience. The prices are reasonable too.

They didn't put back the ac filter cover back on and they didn't put back my terminal cover on…read moreshit service

Great Customer Service, and communication of what was needed, what they saw. Garrett and the staff…read moreat Modica Brothers in Nederland are the Best! OIL CHANGE, Tire Rotation and Alignment, over all check of the vehicle.

I stopped by with a tire that wouldn't take air. These kind folks diagnosed and repaired a faulty…read morevalve, no charge. This is my first choice, from now on.

Fast and friendly service in and out for vehicle inspection. Definitely will go back for future…read morerepairs.

Do not go here. The Google reviews seem fake, and their prices are extremely inflated. If you…read morereceive a lower price, it's likely because they favor you, everyone else gets overcharged. I was literally charged extra just because the owner used his computer system. Imagine being charged at every place you visit simply because they use a computer to help you even dealerships don't do that. Also having surcharge for using debit/credit cards is illegal in the state of Texas. It is not the responsibility of customers to cover those charges. This place will charge you every penny they possibly can. They would charge a fee if you stood inside their office if that was possible. AVOID PLZ go to another small shop that don't scam you.

I have been buying tires here for 10 years now and never had a problem with this Port Arthur branch…read moreuntil today. Took my car in for a tire replacement because I had a flat tire and had to use my spare tire last night. Now they said they could not put one of them lug nuts in and the manager Kayden said that it was my fault that the crossed threaded lug nut was crossed threaded. He denied to pay for the expenses to replace the stripped lug and lug nuts.

They all work on commission. So everything is hurry up. They want you to buy it and go.read more