My daughter and her boyfriend were driving to Grad school in Statesboro, GA from New Orleans,LA ,…read moreit was raining and she was driving a UHaul with a trailer and her car attached. Unfortunately, she clipped a curb and a trailer tire broke off in Phenix, AL. The traffic cop called Faulks to move her out the way. She was so greatful and appreciative of the customer service she received. I know my child was stressing badly and was a definite basket case. Bubba, her tow truck driver, went out of his way to help her. From guiding her through filing a claim with her insurance and dealing with UHauls lack of customer service to knocking off a good chunk of the total bill, to giving her some good advice on how to handle this unfortunate setback. He even called her later this morning to make sure they were doing ok, on their way and reassured and reminded them of all the good things that are on the way. Thank you Faulks and Thank you Bubba!

Stacy is a superhero! He went above and beyond to help our family and we can't thank him enough!…read moreLove the pride that comes with a family business that's been around for 75 years. Incredible service! Thank you a million times!

My friend had a two door coupe made in the early year 2000s, and it weighed 3380 pounds. They gave…read morehim $211 for it (which is $6.25 per 100 pounds) instead of the expected $219 per the quoted $6.50 by phone, but oh well. Other places I called were offering $6 per 100 pounds or $40 pick up fee, or $75-150 for the car without weighing, and some even wanted you to empty the fluids and check the engine, etc. The whole process from phone call to paperwork to pick up of the car to weighing car to check in hand was around one hour on a weekday around lunch time. They give you a receipt for your taxes when filing and also the check. To get the car weight, they weigh the tow truck with the car then drop the car in the lot then re-weigh just the tow truck. You can see the weight at the register and on the electric billboard at the weight station. You need to bring the car title and a photo identification card. The employees were friendly and efficient. I called around all the junk yards that I found on Google in Columbus Ga to see which one would give me the best price. This place offers $6.50 per 100 pounds with free pick up. It also offers $7.50 per 100 pounds if you drop off the vehicle. However, if your junky vehicle runs, you should sell it by looking up its value on kbb.com (Kelly Blue Book) and write the price on the car and drive it around for a buyer to see instead of accepting the few $100s you will get at a scrap yard. OTHERS CALLED: Discount Auto Salvage will not purchase my make/model Elite Car Salvage will not purchase my make/model Joes Auto and Wrecker will quote after others EJ Knight $120 take home mon -fri 8-4pm, stop 330pm free pick up ABC metal recycling $6.50 per 100 lb minus $40 tow fee Schnitzel steel no pick up $6 per 100 lb Parts R Us $150 for car AAA parts plus $75 for car Junque Yard Antiques no cars Keystone Automotive Columbus 1800 962 2277 no car purchases

There is rick and owner telling you one thing on phone but is totally wrong information when you…read morearrive to pick up parts Refuse to give money back I am filling fraudulent charge through my bank

I was given this recommendation by a co-worker. I had a car that was in a wreck. Usually the…read moreinsurance company was suppose to pick it up after the accident but I was left on my own to do something with it. I just didn't want to keep it. The process was very easy. They even picked up he car for free and I got a check within minutes. I just needed to provide proof that I earned the car.

Definitely do not recommend going to these guys it took me 2 weeks after paying my deposit just get…read morethe car in the shop and and 3 and a half weeks just to get started on it and I got a used engine with a 6 months warranty and within the first few weeks my engine locked up again due to an oil leak and they wouldn't honor the warranty saying I should have check the fluids but they called me before the situation to say I need a new power steering pump but couldn't notify me about the oil leak when they put the engine in. DO NOT WASTE YOUR MONEY WITH THESE GUYS

Gave my head for resurfacing, picked it up a few days later, they had checked it for cracks, did…read moreall the measurements and returned it in near brand new condition. They know what they are doing, definitely recommend this machine shop. Prices are fairly reasonable.

From the owner: Benning Auto Parts and Machine Shop Crankshaft Service, Engine Balancing, Cylinder Head Service, E…read more Since 1946, Benning Auto Parts and Machine Shop has been serving the Columbus area. We will machine your engine components or do a complete engine balancing with our state of the art CWT computer balance system. Our target balance number is +/- one gram. If it's a complete engine assembly you need, we can handle that also. Just some of the machine services we perform include: cylinder head reconditioning, block cleaning & boring, and complete crankshaft machining. If you have a performance build, we utilize torque plate boring. We are a full service machine shop that services all forms of automotive machine needs for all style engines, both imports and domestic. When can handle your job whether it's an old 8N ford tractor or a modern LS style GM engine. In addition, we also specialize in internal engine parts including a full line of performance parts. Benning Auto Parts and Machine Shop has a Full-Service Machine Shop equipped to perform high-end engine services and rebuilds.

I'm renovating an old mobile home. I went inside M & M Mobile Home to purchase materials. I wasn't…read moresure what I needed, so I explained everything to Ms. Brenda. She was very helpful, so I purchased many materials I thought may work so I didn't have to keep running back in forth to the store. One of the items suggested by Ms. Brenda was an extension pipe. purchased it. After completing the plumbing I returned all unused items including the extension pipe within 7 days. The sticker still on the pipe, no marks, no scratches anything. I was told by Ms. Brenda I couldn't return tge pipe. They don't take back cut pipe. I said ma'am I didn't cut the pipe. This is exactly what you sold me. She said we don't take back cut pipe and pushed the pipe to the side. I said again ma'am I didn't use nor cut the pipe this is what you sold me. She ignored what I was saying and did not refund my money for the exact pipe she when to the back and picked up and sold me. When they suggests items to their customers that are not returnable they should tell them upfront and not wait until they try and do a return. To me that is poor customer service. Overall they are good and kind people, but lacking in some areas of customer service. Be upfront with the customer, so they can make a wise decision whether or not if they want to loose that money if the item can't be used. Even better have something posted, so the customer can see items that are non returnable when making their purchases.

I so grateful to the Assistant Manager Shawn! He was so helpful in helping me choose the right…read morebrake caliper paint for my car. He was patient, understanding and willing to go above and beyond. The store is clean, I was greeted when I came in, the other employee was nice and they had what I needed. Definitely recommend shopping here. Thank you again Shawn!

Thats my best experience I ever have in a oreillys store I just arrive between 930 PM 30 mins for…read morethe close of the store asking about alternator and water pump , Ernie the manager give me the price of both parts when I ask if I could install during the night and return my warranty alternator next day he said we close in 30 mins but we can wait until you finish to install both parts(alternator and waterpump) we have tools that you can use to make easy the labor I finish at 1130 PM and they just help me at any moment and when i finish with a great smile just said good luck i believe that if all the people be like ernie and the other guy that stay in that store the world will be different thanks to give me the opportunity to solve my situation and dont loose and spent more money in a hotel to arrive at my destination God bless that guys to make a better place.....

Stopped by to see if they could check on a tire that wouldn't hold pressure. They worked me in and…read morepatched my tire at no charge. Thanks!

Ordered tires and made appointment online, show up and tires were not there. I drive over an hour…read moreto this location because the online inventory for my local store indicated they did not have this tire; however website said this location had them. There seamed to be great confusion as to why my tires were not here. They stated that online inventory is often incorrect, which I honestly don't believe. So they tell me they are in a truck making deliveries and will be in soon. My appointment was for 1pm. its currently 4pm and I'm still waiting on the delivery truck that may or may not show. While waiting the front desk phone rings incessantly without anyone ever answering it. My biggest mistake was not calling another store in this area that provides free alignments and quoted me $300 less. caveat emptor

What a great professional automotive retail store. Second visit and the staff was most helpful and…read morefriendly! O'Reilly's is my 1st pick to get parts and accessories!!! Thanks David and congratulations on the new member of the family!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Better service no point in making appointments when you still have to wait 4 hours. Also need to…read moremake sure they are doing what the customer asks not what needs to be done. Came in for one thing left paying for something that i thought was the problem, at-least thats what they told me. Car is still not working.

Worst customer service ever! Came in for a simple oil change. Kenny at the front desk said an hour…read moreand half. I check in two hours later and he says you're next up. Three hours later I walk in with my wife and daughter who have been waiting with me and find that my truck still hasn't moved. Couldn't keep my family there any longer and left. Kenny, a courtesy call or a truthful time estimate is all you have to do. Will never return.