Hate to dump a one star review but this store doesn't deserve anything else…read more Called ahead before driving up from the south end of the island at night to get a VERY expensive headlanp replacement for my wife's Cayenne. They are readily available at most parts stores. They said they had it in stock and gave me a quote on two different quality levels. So I drove up there and they said that they show one but it must be in the totes delivered from their warehouse that they were too lazy to put away all day. The first guy that helped me was friendly and positive but an idiot. He then told me he was new. BUT he took the time to start looking through the totes for me enthusiastically before he realized there were too many to look through. The other two employees stood there in an empty store looking at me and the computer instead of helping their go worker. They asked me how far I would drive tonight to get one??? Omg. This was the laziest and worst prepared group of employees I've seen in a long time to be responsible for a major chain store of inventory. Do not rely on this Autozone! I just ordered the same Phillips brand lamp as I have originally from Germany for $70 less on Amazon that will be at my door by tomorrow night.

I just called and Carl help me figure out a part on my Jeep that I was dumbfounded with. I really…read moreappreciate he took the time to help me identify my EGR sensor and options for possible replacement.

Wound up here after a bad experience with oreilly and got helped by Patrick. I wanted to know if…read morecataclean worked for my check engine light and he immediately explained how it works and what to look for if it didn't work. Offered to read my codes and quoted me parts. I noticed his pirate tattoo and he smiled and said that was his name. Pirate. The cataclean worked, but if I need any repair, I am buying from patrick. Screw oreilly

The price of the part I was looking for was twice the price than what O'Reilly's had. They did not…read morehave the part in stock. O'Reilly's didn't either we, but they could get it for me by 1000 the next day. NAPA would have been two days. NAPA open only until 6 pm; O'Reilly's until 9pm. Ordered from O'Reilly's. Parts worked great.

This was an absolutely horrible experience. We asked if they could safely dispose of a part that we…read morehad just purchased from them, and instead of answering, five employees stood there staring at us in complete silence. No response, no help, no professionalism whatsoever. It was awkward, frustrating, and honestly ridiculous. We then asked if they could service a vehicle part and were flat-out denied, again with no explanation or effort to help. The level of customer service here is unacceptable. It felt like the employees simply didn't care or didn't know how to do their jobs. I will never use this place again and would not recommend it to anyone. Zero out of five stars. The employees desperately need to be retrained, or management needs to seriously rethink who they have working with customers

I was waiting to be helped while the ladies and one guy were helping others. One lady finished with…read moreher Hispanic customer and walked away without acknowledging me. The guy finished with his customer and he offered to help. He began helping me and I overheard the lady who ignored me say that people need to learn to speak American if they want to be here in America. She emerges from the backroom looking angry. The guy helping wasnt any help either. I asked if the cataclean worked with cleaning my catalytic converter and he said it was all snake oil. What does that mean? Not going back. Don't ask for help from Sabrina or Tommy. I think that was their names. A racist and a idiot.

When I came in to see what my options were for a used car, I wasn't super impressed with the…read moreselection, simply because I'm used to much larger dealerships. I was impressed that they had a 2008 aveo hatch in stick for less than 7k. I think it's a good buy, I just didn't buy it because it wasn't for me. The guy I dealt with was a refreshing surprise. I don't know what his reasons were, maybe he knew he didn't have anything I really wanted or maybe they are just that low pressure, but he showed me the options that fit what I was looking for, printed me out some information and said thanks for stopping by. I wish for dealerships there was a way to rate the sales people and a way to rate the stock separately because if I could I would rate him at least a 4 for being so easy to deal with. I was in and out in less than 15 minutes and no one tried to sell me anything I didn't want.

This dealer helped me out with a repair on my CPO Cherokee. I purchased it in CA. Despite the…read moreseeming impossibility of the repair (Stellantis/FCA didn't feel obligated to supply parts for a 2021 vehicle -- it took over a year) and the eventually located part missing some components, they finished it up to my satisfaction. The two service desk employees were always courteous and informative. I discussed the repair with the mechanic and he certainly seemed competent. I wouldn't hesitate to go back here for service, though of course I hope I don't have to.

FIVE STAR SERVICE! above and beyond to ensure headlight worked! safety first :) customer service…read moreexcellence!

If you are of part of the group that identifies as a female, do not go in there. They will assume…read moreyou don't know the exact fuel filter you ask for, and will instead give you what they believe is the correct one... 3 times. They must not like when a female knows more about intake valves, pistons and airflow sensors...

Most incompetent store employees ive ever come in contact with. I called at 8:55am and had to order…read morethe part which the lady on the phone said if shes orders by 915am it will be there by 945 from Burlington. I said cool let's that. I get there at 950am and she tells me she missed ording it. She had 20 mins to do her job. So she tell me itll be there by 1045am, im outdside waiting for the shuttle "parts truck" to get at 1056am shes comes outside to tell that they dont actually have the part now and its gotta come from bellingham and i can pick it up in the morning. I took 2 buses to get there so i had to leave my dog in my broken truck because i cant bring her on the bus and it now 3 1/2 hours longer then i was supposed to be gone, its getting hot outside "windows are down a little" and i have no part to fix my truck and i live 3 hours away in south pierce county... UN-F-ING BELIEVABLE WORST NAPA #INCOMPETENT EMPLOYEES

It's an excellent place I actually went here by accident cause I was going to go to O'Reilly to get…read moremy battery replacement for my Mercedes but this place is very clean the people were very friendly and they had about a stock which is very important in this day and age thank you for your help great place for auto parts and service

The owner Roland is friendly and happy to help. If only the other wreckers in the area were the…read moresame.

From the owner: Temporarily Closed…read more... Stop paying full price for car parts! At RCU Auto Parts Ltd in Sooke we carry a huge selection of quality used auto parts for all makes and models of cars and trucks. And if we don't have what you're looking for in our yard our knowledgeable staff members can easily order it for you. What's more, we offer free removal of scrap cars and trucks and even pay top dollar for reusable scrap parts.

since I was 13 and started working on cars in 1995 have found the best selection of parts, oils and…read moremarine products here at A1 auto. I have known Kevin for many years now, when I come in working on a project; wiring, oil changes, parts... many parts are in stock. next day usually if they have to order a part for me. Some times when I need something not in the store It becomes an item on the shelf, like my wiring for work truck equipment or my dexos2 oil for my diesel Colorado. I will drive 40 minutes from my house in Port Angeles to shop their store and get ideas how Im going to solve problems on the boat, tractor, trucks and cars I maintain. I don't know what that Karen gave a 1 star for but some people think they are the only ones in the room. I have ever found the staff to be rude or dismissive, maybe you were being a problem and disruptive. I have found with my company difficult people just have to win, Especially when they are wrong. And the gal in Maine seems like there's an issue with Amazon. Ive never had any issues trusting Kevin and the staff at A1. Ever heard of Indian scammers? Many of these issues originate in other countries and innocent people on both ends are the victim of these problems. Saying "never trust this company" is a Karon move. And not being from this area you look like an ass.

Best place ever!!! I had an issue with my vehicle, dashed in to get the part. They wouldn't let…read moreme leave until they checked it to make sure I was safe to go. Talk about excellent customer service and just old fashion caring. Love these people.!!! I would say its a dream store for anyone who loves cars.

Family owned business. Great customer service! The only local business that went out their way. To…read morefind a hard to find battery! Thank you! You've earned my families respect and support!

I needed an electrical connection for my old John Deere riding mower. My neighbor said "Take it to…read moreNapa auto parts in Stanwood" "They will make the part for you". That's exactly what Brian/Bryan did. He was polite, professional, efficient and quick. Thank you!

Worst customer service ever…read more Is this what I should expect being that I'm not an "islander"? I was visiting with my Mom, she had trouble getting her car started. So I called a local car parts store in Friday Harbor. They didn't have her battery, but they had said that they would install it in the parking lot if they did. I couldn't wait the extra 2 days for them to have it delivered. So I called NAPA. Chuck answered the phone. He informed me that they did have that battery in stock. I asked him if he could install it for me, he said it was unlikely because he was working there on a Saturday all by himself. Okay, this I can understand. BUT, when I got there, Chuck was one of the rudest people I've ever come across. I asked him if he had a couple wrenches I could borrow, seeing as how he couldn't be bothered (nobody else was in the store btw). He slammed the toolbox onto the counter and exclaimed "here". He would only let me take one wrench at a time out to my Mom's minivan. Finally, with the battery inside the store, he seemed too occupied to come advise me as to where to put it, so I set it down. Several minutes of him standing at the opposite end of the empty store, he finally paid us a visit. But he instructed me that I needed to lift the battery off of the floor and put it on the counter for him so that he could read the numbers. I complied. We got the new battery installed. After which, when I returned the wrench, I said "here ya go". He responded with "thank you Mr. Special". What a D*CK!! I wish I had waited the extra 2 days for the battery from their competitor. Grrrrrrr!! I would recommend to everyone, stay away from this store. Worst customer service experience EVER!!

Shout out to Napa Auto parts in Friday Harbor. They have courteously and patiently bailed me out of…read moremany a small automotive conundrum, working extra hard to spirit hard to find parts to the island just a little bit faster. They maintain their sense of humor no matter the mood of the customer and are extremely knowledgeable about many aspects of DIY repair. Favorite purchase lately: a jump box that I have used three times since I bought it. These guys won't sell you something they don't believe in. Excellent UHaul rental site as well -- I've gotten a big truck there, as well as used the van for a day. Bonus: there's great old golden retriever hanging around, nice to pat while you're waiting.