Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

Awesome service ! I was VERY OUT OF STATE and found an TUFFY'S…read moreThey handled my Toyota service quick n efficient and we had a safe road trip home . Very thankful for the service and will return for sure . Highly recommend

Vehicle inspection|Answered all are questions and concerns. Highly recommend this auto service.read more

I've dealt with this store for a few years. The service is always good, although there may be a…read morewait to check in. Pricing is fair. I ordered 4 new tires online and set an appointment for a few days out. I arrived and was in and out in under 30 minutes! Service after the sale is Great. Inflation, balance, rotation is all gladly performed for free and without an appointment. Yes, I recommend this store.

Came in and was expecting to get two tires and the Manager Jason had to unfortunately let me know I…read morehad to get all 4, due to the safety issues of the back tires. I was upset and even unkind at one point, he was respectful and patient with me, and helped me get the tires I needed for a price I could afford. I would recommend them to anyone in need of tires or repairs. Honest and fair service.

There was a fine gentleman named Royce, who change my tire and balanced it super fast. He was…read moregreat, and very kind.

I rolled up with a flat tire and they immediately came out to help. They got the tire fixed quickly…read moreand had me back on the road.Thanks guys

There are 16 auto repair shops within a 3 mile radius of my residence, but I make the 30 mile round…read moretrip through the worst rush hour traffic in Columbus to bring my car to John's Tire & Brake Service. It all started several years ago when my son told me about this great auto shop where they worked within his budget, and treated him in a kind and respectful manner not often seen in an industry where too many mechanics take advantage of their customers. So when I needed a repair, I went to John's Tire & Brake Service, and have been going there ever since. My son and I have both referred friends to them as well. This isn't a large facility, and it doesn't have a luxurious waiting room with a Keurig and scones like the big Dealers have. But you will probably save some money, and your vehicle will be in skilled hands. John and Jason are men of integrity; I trust them completely. In today's world, it is uncommon to find proprietors or associates of any business, whose priority is the satisfaction of their customers, and in giving honest service that they can be proud of. That is why I go out of my way to take my car to them, and not to the Toyota dealer down the street.

I'm extremely disappointed writing this…read more Over the years, I've been recommended by several people to John's Tires & Brakes because they were always friendly and made customers feel like family. They would offer rides, snacks, and made the experience feel personal. Because of that, there was a lot of trust built. Unfortunately, someone very close to me recently discovered that multiple repairs done here were either poorly completed or failed far sooner than they should have. Spark plugs that were replaced last May (with only about 5,000 miles driven since) were already completely fried, despite typically lasting much longer. Wiring that was replaced just last month also needs to be redone because it's damaged. On top of that, another mechanic showed that the welding work done on the muffler/exhaust was poorly done and may have contributed to further damage, including the catalytic converter needing replacement. I strongly encourage anyone getting major repairs here to seek a second opinion.

I stopped in the other day and asked for some help with my car and AJ helped me and took a test…read moredrive and he figured out the problem for me. I appreciated what he did for me and he's great. Great attitude and great service. Thank you, also great employees.

The repair technician and manager are very honest thank you so much I will be back againread more

TPMS went out on 2 tires. They replaced them in less than 20 minutes and the was reasonable…read morecompared to Firestone or the dealer. Quick & precise. Very affordable!

Affordable, quick tire change with a thorough shake down on a vibration problem. The price was…read moreexcellent and I had no complaints about the overall experience. Sort of like how the best Chinese takeout tends to come from the most hole in the wall locations...good car repair often comes from locations that aren't fancy...keep that in mind.

Best local automotive shop in the area! Terry is an awesome…read moreguy! Had a service hiccup that was no fault of Terry's or the technicians. Terry jumped on it quickly and handled it very professionally. A man of his word. I will definitely be a repeat customer. Tire pricing is very competitive. Don't have them? No problem. Terry can get them quick.

Terry was so helpful with this senior who needed a ride home after dropping off my car & even came…read more& picked me up when my car was done, which by the way they did in record time! My car drives great! Thank you Hilliard Tire!! I'll be back! Karen Toomey 5 stars