Great service!!!! The manager and staff were very friendly and helpful, very pleased and will…read moredefinitely return...saved me a great deal of $ and I got the help I needed quickly, didn't have to wait for an appointment. Now I can cancel my appointment at a car repair shop for next week. Thank you!!

Return policy's a joke. Pray that the stuff you buy works for what you need it for our you're out…read moreof luck

Knowledgeable and friendly. Will return!!! If they don't…read morehave a part on hand they usually have it delivered to their store by the next day.

Date of visit: July 25, 2025 Time: Around 11:30 AM…read more We stopped into O'Reilly in Brattleboro while dealing with a trailer hitch emergency on the road. We asked about their tool loaner program -- something they publicly advertise. The older gentleman who first greeted us had a crumby attitude from the start. He seemed irritated by our presence, cut us off mid-sentence, and quickly denied us without much explanation. His tone and body language made us feel completely unwelcome -- and frankly, it felt like more than just a bad mood. On the flip side, the younger guy with glasses was polite, helpful, and really tried to assist us. Unfortunately, the older employee kept butting in and overriding everything, refusing to let us borrow tools even though the younger guy was clearly willing to help. It was frustrating and disappointing. We left feeling disrespected and turned to Advance Auto down the street -- where we were helped without judgment or hassle. If O'Reilly wants to represent themselves as a reliable stop for travelers and folks in a pinch, they need to take a look at who they've got at the front counter.

A few months ago, I called around the Brattleboro area to get price quotes for some brake work…read more Steve's was by far the cheapest. The mechanic who works there is friendly and seems honest. I just took my car in to check a "service needed" light and, as much as I try not to be a girl who knows nothing about cars, I know nothing about cars and I think it's pretty obvious. Instead of charging me for unnecessary work though, he called and said I just needed an oil change. (I felt dumb.) But $35 later and I was on the road, good to go!

I haven't had a car in nearly 20 years, and never before had an AWD, so it was pretty nice, when I…read moreexpected to have to buy snow tires, to be told that mine were fine. Steve rotated them, at a very reasonable price, and I was good to go. He'd been recommended by our neighbour, and I'll be using him from now on. Good ol', straight talking Vermont customer service.

Full 100000mile complete service. Parts (spark plugs, oil and air filters, synthetic oil etc) were…read moremostly at Walmart like prices. EX. spark plugs for $2.95 each!!! The whole shebang for a very reasonable 2 hours labor. Been back ever since. Home is actually Guilford, Vt.

I recently purchased my second Forester from Brattleboro Subaru and, as a loyal customer of over 20…read moreyears, I couldn't be happier. Nella, my sales agent, was phenomenal, keeping in touch to find the perfect slightly used Forester Sport for my retirement move. She was professional and accessible, and Nizam made the financing/registration smooth, even keeping the car for me. I felt like the "king of the world" driving off--ask for Nella!

We bought at least 4 cars from this dealership owner over the years (not counting family members we…read morereferred). Most importantly, don't get any service done here. They destroyed my car (bought new) but really wanted to fulfill everything the dealership/manufacturer was needed. They totally screwed up. I won't get into details, but the car was FINE. Then dead on the highway. It sucks when they know you are right, and they look you in the eye and tell you "we will cover half to fix it". They are horrible. Honestly, even the service manager couldn't really look me in the eye. It was THAT bad. Buy it there if you want new, go elsewhere for service.

Staff is really nice! Went here for an oil change..usually my bf drives so I don't have to worry…read moreabout getting the car on the lift..but this time I drove and was very nervous about driving the car up on that thing and taking direction from the employee. Well I survived and the staff was extremely patient with me and nice to me! (Usually in situations like these I would get the 'dumb broad eye roll' and be treated rudely hence why I always make my bf do this stuff) The staff definitely did not make me feel uncomfortable or stupid which I really appreciate! The price was great for regular oil change, and I decided to replace two tires here the next day because staff said I had damage to one of them..price on those was also really good.

This place sucks do not get fluid film applied here they do no surface prep and don't even spray…read morethe inside of your frame. Don't waste your time like I did.

Very deceitful practices which shouldn't be super surprising from a car dealership. Their flyer is…read morea classic bait n switch. When they say winner, they don't actually mean winner and when they say cash they don't really mean cash. I called first so that I wouldn't have to waste my valuable time for nothing and it was just the human version of false advertising on the other end of the phone. It is disgusting and disappointing for a business to treat people this way and pretty stupid that they think they would somehow get business out of it. Times are tough. Please don't waste your time or money here.

Avoid This Business - Deceptive Practices and Rude Staff…read more This business runs a total scam. They advertise a lottery promotion where you think you might win a big prize, but all they give you is a $2 lottery ticket. It's a bait-and-switch tactic and completely misleading. To make it worse, the staff was rude when I questioned the process, and they collect sensitive personal information without explaining how it's used. This violates the Massachusetts Consumer Protection Act (Chapter 93A). If you were also scammed, send a 30-day demand letter and report them to the Attorney General and Better Business Bureau. Don't let them get away with it.