Have a '67 Nova SS with wheels and suspension that are not stock. Needed a good wheel alignment…read moreafter the upgrades. Received an excellent alignment by their expert. He really knows his stuff! Wouldn't hesitate to return for any other services! Least of all: PRICE WAS VERY REASONABLE!

I do not recommend this auto center. I went in with an alignment issue, I needed a new tire, and my…read moremuffler needed a screw tightened. My husband and I came here the day before we were leaving for a road trip across the country. The man at the desk was scattered and unprofessional, complaining about another employee's lax habits of taking off early. He wrote down our concern and seemed to understand what was going on. A few hours later, we were told we could pick up the car. Before we left, I checked the muffler. It hadn't been fixed. If I tapped on it, it still rattled. So I told the man at the front desk about it. He said they forgot to do that, so one of the mechanics went out and fixed it. They said they weren't able to fully fix the alignment because we actually had an issue with the axle, so that's why our tire was worn prematurely. They explained what an alignment was and that that wasn't actually what we needed. This was great information, because we'd taken it to two other places to get a new tire, and neither of them had mentioned why we were having that difficulty. Because they couldn't fix that, they didn't charge for an alignment, which was very generous. This valuable information is where they get the 1 star. As we started to drive away, the car was shaking all over the place. We couldn't even drive it down the road. It had not been doing this when we brought it in. We brought the car back again, and the first guy said that's just what we're going to have to put up with because they weren't able to align it properly. I said, no, it didn't do this before. We brought in a car we could drive, and we came out with a car we couldn't drive. Finally someone said that when they put on the new tire, they must not have balanced it right or something (I don't quite remember), so one of their mechanics, covered in grease, got in our car and drove it back to the back. So they do whatever they should have done the first time and tell us once again, the car is ready. We got to our car and there was grease all over our cloth seat and on the floor. Good thing we hadn't just cleaned our car for our long road trip. Oh that's right, we had. [Sarcasm] So then we tell the guy at the front desk, and he apologizes and rubs lysol wipes on our seats. He said that if that didn't get it out, to come back the next day (the day of our road trip), and he would get it professionally cleaned. By this time, I never wanted to see these people again. We still have marks from the grease, but I didn't trust them with my car, even to clean it. The next morning, at 6am, my husband and I started on our road trip. We had 9 hours of driving ahead of us. As soon as we got onto the highway, our car started veering very strongly to the right. It was a fight to stay in our lane. It had never done this before. We obviously can't drive that way, so we had to park outside the Hood Tire Center and wait for them to open. By this point, I am livid. When they finally open, we tell them what's going on, and this guy (I think his name is Randy. There are two men with the same name there who we worked with, and I think both of them were named Randy. The first Randy was shorter and more rotund. The second was tall, slender, and actually knew what he was talking about). So the first Randy takes our car in the back. And I can see that he's just airing up our tires, which should have already been fine, right? And 10 minutes later he says there's nothing they can do, that the problem is with our axle. I told him that it wasn't like that when we brought it in, and I'm not leaving until they fix it. He says sarcastically, "Well if you want, I can work some 'magic' in the back and tell you it's fine, but it will drive just the same." REALLY???? I could not believe it. He kept insisting they couldn't do anything about it, and I kept insisting that I wasn't leaving until someone figured out how to be a mechanic and fix whatever they broke while they were changing my tire. About 30 minutes later, the first Randy comes in and says that the guy who actually knows about tires, alignment, axles, etc is now in the shop, and he can look at it and fix it. I said, "Is he going to actually fix it, or just do some 'magic'? And I thought you said that it couldn't be fix. Now you're saying it can?" That's when he admitted that he had no knowledge of axles/alignment/etc, but he assured me this other guy (Randy #2) actually knows what he's doing. Randy #2 saved their butt because he fixed the issue, talked to us about options for getting the axle fixed elsewhere, and actually knew what he was doing. He also said when they put on the tire, they forgot to rotate them, leading to some of the issues we were having. We love Randy #2, but he was the only professional one out of the 4 other people we worked with. Also, I saw the greasy mechanic get in 2 other cars while we were there. I will never return, and I don't recommend this place to anyone.

I call and make appointments ahead of time. This avoids the long lines. They have always been…read morefriendly and professional. Once my vehicle has been called back for service, it is fast and I am confident they have done an excellent job. I recommend them to people that have less than satisfactory experiences elsewhere. As a single woman, some places try to "oversell" and this doesn't happen with this store.

My daughter came out of her work to find she had a flat. Luckily she had some coworkers that…read morejumped in to put her donut spare on. For many years, I have only used Discount Tire for purchases and maintenance. I always purchase the warranty with our new tire purchases and it has come in handy with my daughter's car. Unfortunately, there is not a Discount Tire in the small town of Stephenville. I checked Discount's web site and found the nearest town was Granbury, about 45 miles away. I made an appointment online for the following day at 2:30. I picked up her car and drove to Granbury arriving a little early for my appointment. As I was getting out of the car, a representative came out to meet us. I advised him about our appointment, and that I had purchased the tires from Discount Tire in Spring Branch. He looked over all the tires, said they looked in good condition and asked if I liked them. When he found out that I really liked them he said they didn't have any of our size in stock but could have them in the day after Labor Day. That was in case the tire could not be fixed. I also asked to have all tires rotated and balanced. At 3:00, he came and told me the tire was fixed and the others were rotated and balanced. He said no charges, and we were ready to go. 30 minutes for all that work was fantastic. Will I return? I'm a loyal Discount Tire consumer. Hopefully I will not have to return to this particular store.

Ed at Midas was super helpful when my car broke down. He was quick and honest with me, which I…read moreappreciated!

They told us the alternator was bad so we paid to replace it. It is now eight months later and…read morewe're having to pay for labor for the same issue that they replaced eight months ago on top of new issues they apparently found. Do not take your vehicles here they are a rip off and I do not appreciate them. We had to fight to get them to honor the warranty on this vehicle Since they did the work. Do not take your vehicle vehicles here. That is also not including the other parts. We had to replace less than three Weeks after they looked at it. Needless to say if it wasn't for the fact that they did the work on the alternator we would've not have taken our vehicle back. And we will never be returning going forward.

My car was having an alignment issue after a wreck and they were able to fit me in same day to fix…read morethe issue. They also discovered another part was broken and told me what to do to get it fixed so they could help with the realignment. Great service from the people at the front! The people who worked on my car did a great job and I have no complaints!

From the owner: Mavis Tires & Brakes in East Granbury is your local tire and brake shop for dependable automotive…read moreservice. Shop a wide selection of tires and visit us for tire installation, flat tire repair, tire rotation, TPMS service, brake inspections, brake pad and rotor service, and brake repair. We also provide wheel alignments, oil changes, battery replacement, suspension repair, A/C service, diagnostics, and routine auto maintenance. State inspections are available where applicable.

Wife's car was serviced the day before out of town on Friday. Saturday afternoon her check engine…read morelight pops on and car starts stalling. happened to be at Racetrac and in need. Drove to the closest place. Had never used them before. They immediately drove it in to a service bay and got to work. Turns out the other shop had not properly reinstalled an air hose. They fixed it and double checked it and to our surprise said no charge. They put an hours worth of work into it. Super friendly and professional. Thank you staff you have a customer now for life.

They have always done right by me. They try to solve the problem instead of just trying to have me…read morepay for unneccessary repairs. I trust them enough to send my wife and Daughter there for service on their cars. They are competitivly priced for their products.

Ricky has been taking care of tires for me for many years. He's super reasonable, and even keeps…read moreused tires around, for when you're looking for a deal. Great alternative to Discount Tire!

Miriam, the office manager is always helpful and friendly. Thomas is great, he has stopped what…read morehe's doing to come check out what I'm describing, last time he even took it for a drive to see if he could give me an idea of what to expect. They're always busy but try their best to get to your vehicle as soon as they can, they're honest, the last two times, ( 2 different problems) my vehicle has been ready sooner than expected, and they were able to repair it for less than I was expecting. Great service!

VERY RUDE PEOPLE... The owner, Thomas, and the woman masking herself a front desk help. Not sure…read morethat they even know or understand the concept of customer service. I took my vehicle in because it was not running. I was thinking that it was a transmission issue and told them this. After 4 days I called for a status on my car and the front desk lady started in on me saying that there are 4 other cars in front of me and that she would call me when they have a chance to look at it. I was beside myself at how rude she was yet again. How the hell am I suppose to know how many cars they are working on, I mean REALLY... My car set there for 10 days before they even looked at it. They flushed the transmission. And told me to pick it up I asked is there any thing else you need to check prior to me picking it up. And Thomas told me "we don't fix anything unless you tell us what to fix, we don't go looking for issues" I'm like WTF... 5 days later and $500 blown in the wind my car stopped running again. He just but a Band-Aid on it. I had it hooked up to a car diagnostic scanner and it threw out 10 major codes... (Pressure control solenoid, control solenoid, torque converter, clutch pressure control solenoid, just to name a few) Guess what all leading to the damn transmission. I'm not a mechanic but even I know that you you can hook these vehicles up to diagnostic scanners and find out what the hell is going on. I would not recommend them to fix a toy wagon!!!

Matt and his team did a fantastic job solving the check engine light issue with my 2007 Toyota…read moreSequoia. They first did a full diagnostic test and narrowed down the probable causes and felt the fuel pump was more than likely causing the lean codes that triggered the check engine light. The well trained, professional team then dropped the fuel tank and replaced the fuel pump motor and filter, which solved the problem. The check engine light turned off and has remained off for over two weeks. I could not be more pleased with the excellent service they provided and highly recommend On Site Automotive.

Oils not fix my Porsche although they mention that they can fix a Porsche Very disappointed in the…read morefact they lie on their website.