I have been going here a few years- until now. I just waited 45 minutes with NO COMMUNICATION AT…read moreALL in front of one of the bays. The staff apparently avoided looking at me, and did not even respond when I went into the office. I understand that things take time, but a little "hey, it could be while" goes a long way. This is the worst customer service I have experienced in many years. Changing my own oil took less time than the wait.

Had our tranny drained and refilled. Before we could finish our lunch at Tai's it was done. Our…read moretech was great and very knowledgeable. I do not feel like we over paid! It was priced right. Oil changers recommend that you bring your car back a week after service to check fluid levels. We took our car back 2 weeks later. Tranny level was perfect. They also checked our oil level. We were a little low so they topped it off. As the 2 techs were completing their service, each tech would call out the area they checked. It was impressive! Highly recommend!!

Trustworthy, reliable, honest. Professional. Very fair prices. Mick stands by his work. He has…read moreworked on at least 6 vehicles for us, everything from catalytic converter to starter changeout. Advice is always spot-on. Really enjoy discussing car maintenance with him, he is a wealth of knowledge and willing to chat despite the busy workload. If there is ever a wait, I can catch up on the greeting card purchases -that I regularly neglect- at his wife's colocated floral shop. She has fun selection and the prices are a bargain!

Mick's is top notch. I have had him do everything from service to brakes to complete transmission…read more Always great work at a very reasonable price. The only place I am comfortable taking my cars/trucks.

This is where my partner Jesse goes to get our oil changes and they're fantastic. We prefer them to…read morethe North Bend as they're always friendly and they explain everything without making you feel dumb. He was done before the podcast he was listening to was even finished! 5 stars

I brought in my own 229.52 spec MB oil & filter & they changed it over for me in my Sprinter…read more They are professional, good guys, with good demeanor who do what they know & research what they don't, so the job is done right. They didn't take any unnecessary risks, which I can certainly appreciate.

These guys fixed my jeep up quickly. They found the problem and corrected it immediately. They were…read morecompletely honest and very fair. I would recommend this place to my grandmother. Thank you guys!!!

Misdiagnosed, charged over $1,200 and didn't fix the problem. I feel totally taken advantage of.read more

I had the misfortune of a broken serpentine belt when returning home from the coast. Luckily, I…read morelimped into Samuels Automotive where they were able to diagnose the cause , and replace the parts within two hours! They were friendly, fast and efficient, and explained everything without judgement. Highly recommended. Thank you Alex.

Too much money and the diagnosis is wrong, takes way too long to get ur car looked at!! And his…read morewife (girlfriend) is a bitch!! Rude!

Patty and the team did amazing service and were so helpful and professional m. Best tire place in…read morecoos Bay Area!!

My daughters jeep was having some major front end issues and we needed it fixed ASAP. We took it to…read moreLes Schwab in the morning and they got her in right away. They fixed the Jeep and my daughter was able to drive it again that same day. Dependable service. No waiting and the guys are super nice.

These guys are always the people I see whenever I need maintenance done on my VW Golf…read more They are very good at what they do and they've always been quite generous w/ their time and their service; which is why they always earn my repeat business.

A very professionally run automotive business with dedicated technicians that have extensive…read moreknowledge, skills and abilities that rival any large metropolitan area . Great work on my 911 turbo that runs better than ever ! TY to the crew

Amazing service from Mike. I'm from out of state visiting and drove my Subaru WRX 1,000 miles here…read moreand was having a problem with my brakes. Not many shops in town work on Subaru's let alone a WRX. Reed's was fully booked yet they squeezed me in the same day because I would be leaving next week. They were honest and upfront and found the issue and fixed it quickly. They even told me to come back so they can double check before I hit the road again. Outstanding service! I highly recommend if you have an Asian vehicle to stop by and schedule with them!

Mike Reed is an excellent mechanic and wonderful person--knowledgeable, passionate about the work,…read morealways a pleasure. After decades of taking our cars to Reeds, I still recommend him, but can no longer recommend the shop as a whole because the office manager has become unreliable. I brought in a Toyota for inspection before a road trip. Mike and I spent half an hour examining the vehicle and agreeing on a plan. Then the office manager told me I would get an estimate within two weeks. Two weeks later, the estimate was not ready. She pointed to a stack of other customers orders and told me they were overwhelmed--now another two weeks with a promised call when ready, with work starting a month after that. Three weeks later, no call had come, so I stopped in again. The estimate was still not prepared. I was told it would be another week with a promised call when ready. I never received that call. After all those weeks I waited and time invested, not once did management show basic concern or offer an apology for the delays and unfulfilled promises. I found a new import shop who gets me in within days, communicates directly throughout the work, and texts me updates and progress photos--game changing difference in service. I'll miss Mike, but not the office runaround. It all worked out though--I now get quicker, friendlier service elsewhere.

I needed to get my daughters jeep inspected so she could keep driving it without worries. Her…read moreexhaust system was coming apart and her jeep was leaking. I was able to make an appointment the next day and had a full inspection done. In a few hours I was given the estimate to fix the transmission lines. I told them I had planned to sell the jeep for my daughter, so spending more $$$ on that jeep wasn't probably worth it. They told me they tightened up and fixed some leaks in the exhaust sytem, vacuumed the jeep, cleaned the windows and left a new bottle of armor all between the seats. The best part of all...they didn't charge me a dime. Wow...thank you so much. A+

$927 dollars for power steering hose , in the shop twice, makes a whining noise,…read more answer was it's the way it is

Our truck had some major issues while in the Coos Bay Area. Tower Ford went above & beyond to help…read moreus! They fit us in their schedule so we could get home & not miss our cruise. Jim was so kind & truly cared about us. They have an excellent reputation in the town, everyone we talked to said they are the best! We are very grateful

Excellent service and excellent work. they have the right equipment , certified technicians, the…read moreservice department is so professional with Marcus, he really goes out of his way to find out the correct parts and supervises the technicians. very professional, very courteous and perfect work ! and this coming from a demanding customer