Stopped today to pick up a few parts placed online. Easy, quick and service friendly.read more

I had a very disappointing experience at this AutoZone. Juan, who is a manager, told me the…read morecommercial parts department was closed, but I could clearly hear associates in the back talking about how the commercial parts associate was just at lunch. When I asked for clarification and requested the regional manager's number, Juan refused to help further and walked away, leaving a red-shirt associate arguing back and forth with me at the front. They also refused to provide the regional manager's contact info -- which I later found posted right on the front door. It's clear that the associates here are not properly trained in commercial sales or customer service. I called the regional manager afterward, but there was no answer and no call returned. The lack of professionalism and accountability at this location is unacceptable, especially from management. I've always relied on AutoZone for dependable service, but this experience makes me question whether I'll continue doing business here.

I've been faithful and loyal to O'Reilly in Buckeye at the Miller Rd. location for 13+ years all…read morebecause of the outstanding first-class group of Men and Women who consistently go above and beyond what's required of them to insure I'm properly prepared for the task at hand. Successfully working in 46 of the 48 continental states as a Commercial General Contractor for 50+yrs a person learns that you don't make a Man/Woman work, you make it where a Man/Woman WANTS TO WORK and Store Manager Robert has done exactly that and it shows through the Positive Attitudes and work environment that's always a pleasure to walk into that location for I can call them all by name and them me. Thats why i pass up 3 other parts stores that are closer, YES...IT'S A CHOICE and they Damn Sure Have Earned My Respect!!!

Worst customer service ever Robert and Edison were the ones helping me out. All I went in was for a…read morebattery exchange under warranty. And they were giving me the runaround for no reason with an attitude. The service delivered sucked I would not recommend anyone to go there. They need to get retrained. Edison even told me to "google it" because I asked for the district manager phone number. Robert gave me the worst attitude when he made sure to tell me there is going to be no warranty on my new battery even though it's a 2 year warranty. It's ok lesson learned never to come back. Thanks for nothing. 0 stars if I could.

Horrible customer service looking for a replace my battery for a Chevy SSR pickup not rocket…read morescience was transferred 3 times no one even knew what type of vehicle it was couldn't even figure how to look it up on their own website which was easy to do I hung up and went elsewhere

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

They always get the parts I need no issues. Pick up the phone whenever I call! I know they get busy…read moreso I understand but they do the best they can

Stopped at the new AutoZone at Estrella and Van Buren in Goodyear on my lunch break today. Had a…read morebattery issue when starting the car so wanted to make sure there were no problems. Martin and Jakobie were ROCKSTARS!!! They both jumped to help me in the extreme heat. They checked the battery and everything under the hood. Then they helped me find the correct size rivets that needed replacing under the hood. They did everything with a smile!! Highly recommend this shop and these two awesome gentlemen!!

I needed help with my vehicle so I stopped by AutoZone in Goodyear on yuma road and received the…read morebest customer service from an employee name Fabian. Thank you Fabian for all your help! Anna

My husband drops off his car at this Ford Jones on Miller and Yuma... where the car was bought in…read more2019... brand new after a new fuel pump was put in and 1 week ago today.. no one in the office knew what to do, even to tell him that his car was ready 2 days before.. Alan in service who claimed that our car was ready and washed.. ?? I took it there with a preteen detail work.. Alan said it had been washed.. NOPE, I got it back dirty as shit! Seriously do you lie to all your customers to get business.. Please start with the little Latina loca who has nothing to do but flirt with service men, standing in the service department looking at photos while on the job... watch the cameras on 6/5/24... Customer service is your business.. The People in the West Valley, we're your business... Don't lie to your customers!! WE KNOW!!!

They are okay, seem honest, fast, they do good work. I have not have any significant problems with…read moretheir mechanic's work.

Nice guys but they will welch when it comes to the price match. Tried to negotiate!!! They have…read morelots of smoky excuse about price match and discounts.

Generally a pretty good experience at this location. The current manager is great. The current…read moreasst. mgnr also pretty good. It goes downhill from there. Particularly the 2 younger fellows there nights and weekends. Show a little respect for christ sakes!! Put your phone down and actually listen to the customer instead of assuming things. It makes me not want to go back. But I'm just an old man so what do I know?? Things at this store have not been the same since Desiree left.

Such helpful employees. They went above and beyond. Highly recommend this store. They are honest…read moreand trustworthy.

Came in today for a battery and Jose was awesome. Took care of me and my car quickly and…read moreeffectively. Great experience

When I walk into this shop I know I'll be taken care of. These guys always have reliable parts and…read moreproducts for my auto maintenance needs. If they don't have exactly what I need on-hand, they order it and deliver it to the storefront in short order, usually within 24 hours.

Louis did a great job so nice and got me right. great price for my Prius it was a life saverread more

Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.