This business is positively ridiculous. I have traveled to this location twice in the past two…read moremonths and 100% of the time they have been closed. Online shows them open I travel all the way there and they're closed. Today and employee was still in the store and when I knocked on the window he said they were closed I said well I'm sorry the Internet still says that you're open and he didn't care what the Internet said he said they closed at 5:30. I stated that I had traveled there twice and they were closed both times and he said he didn't care. I could not believe my ears, he could have simply been sympathetic and apologized but to tell a potential customer that you don't care about their situation or how many times your business has disappointed them was absolutely mind blowing. In response to his incredibly rude and completely inappropriate comment, that since he was closed every time I've been there he's not getting any of my money and then I would not be back again he said he didn't care and walked away. Very, very rude and unprofessional I will certainly never go back to this place or any of their locations again. Customers need to stand up for themselves this day and age and not be treated like a piece of garbage by businesses and presumably business owners. I'm sure if this man was at another retailer or a restaurant and advise the manager or owner that he had been disappointed two times in a row I highly doubt that the manager would say, I don't care and walk away. I am still sitting here in utter disbelief. I recommend spending your money at one of the bigger hardware's and auto parts stores. It's no wonder the smaller businesses are going out of business.

Great prices and fantastic customer relations. They treat you like family. I don't go anywhere…read moreelse. They always seem to have the part in and if they don't it doesn't take them long to get it.

Nice store. Everything for your car and more is here. If you haven't walked through an auto store…read moreyou'd be amazed at all of the products they carry. There are great gift ideas, especially for new drivers. The employees here will help you check and maybe install some items for you. Check out the batteries, wiper blades, oils, air filters, mats, inflators, batteries, and knickknacks. I came to get a disc battery for my garage door opener. This store is in Twinsburg just south of Solon.

Needed a new car battery. They helped me choose the right one for my car, then installed it for me…read more The people were friendly and knowledgeable.

I cannot recommend completing an online order with in-store pick up at this location…read more I submitted an online order on Black Friday (Nov 29, 2024). After receiving an online order confirmation and a notification that my order was ready for pick up, I drove to this store. Upon arrival they claimed my online payment 'never went through' and wanted to charge me again in the store and charge me more! The facts are the following: 1. My online payment processed just fine. I confirmed this when I returned home and was able to log on to my credit card account. I don't understand why they would state differently. 2. I left the store without my items and with a charge still on my credit card from the online order. I am working to get a refund of this charge, but getting to talk to someone at NAPA is difficult. In my opinion I feel this store did this to not honor advertised Black Friday sale prices.

Location is great. We use this location all the time to get parts and general PM items for our…read morefleet. The guys there are always willing to help and get what we need. Never had an issue with them and if we need delivery, theyre pretty quick. Ive ordered everything from oil, antifreeze, filters, oils coolers etc. Theyve even helped me with misc bolts that i need to replace. A + in our book.

I never leave reviews, but I will never return to Conrad's again. I scheduled an appointment to get…read moremy headlight replaced so I arrived 10 minutes early just to be told they don't have time to do it even though it was previously scheduled. I drove 30 minutes to this location, mind you. The man at the front desk apologized and asked if I could come back the next day and told me it would only take an hour. That worked with my work schedule, so I agreed. I arrive the next day and the man at the desk told me "are you dropping this off? Because it's going to take a while." I told him that I was told it would only take an hour and that's why I'm here. He said no, it'll take a lot longer than that. So again, I drove another hour round trip for absolutely nothing. I tried to give Conrad's another chance after a different issue and they blew it. Avoid Conrad's at all costs!!!

I'm so impressed with the service we received at this Conrad's location in Reminderville. We had…read morequite a few problems with my daughter's 2004 Pontiac and my 2017 Ford. They were so helpful and went above and beyond to get them running well. Thank you so much to Dylan, RJ, Karen and Amy!

My interior drivers door handle broke, and AASC was able to get me in almost immediately. The…read morerepair was done fast, and the price was fair. Two things I really want to call attention to: First, a lot of well-reviewed places are booked solid for weeks. I was able to drop off my car the week I called. Second, Alan, the dude I always spoke with, was great. Friendly, responsive, answered my questions. Great place.

Honest. Fair. Patient. Understanding. Friendly. I have a very old car, but it's been well…read moremaintained. Except one part needed to be replaced and not much you can do about the undercarriage. A 2000 SUV. Still runs great!

Ok so this place is a bit hard to find. It's the driveway right between outback and the car…read moredealership. I drove by twice before figuring it out. Haha it's way in the back. I had a short wait time as there were a few cars ahead of me. The employees were super friendly. After getting in the bay the process was less than 10 minutes and I had my certificate and I was on my way. Super easy. Just be prepared, you do have to get out of your car for a few minutes while they run the test. I loved the ease of the process and the fact that I didn't need an appointment just pulled in they input the car info, ran the test and off I went.

You will either love your experience or hate it: good luck…read more Pray to have someone pleasant working with you! The spot itself is good and laid out well/conveniently. It's just the demeanor of the workers. Don't expect much and get in, handle your business, and get out. It's an e-check place for crying out loud!

POOR CUSTOMER SERVICE at this store, Store# 3510. You have one cashier that is not only rude but…read morejust plain mean. I will go out of my way to not go to her register by letting people go ahead of me. And the people behind would rather wait also. I understand it's hard to find employees that want to work, but she's the worst. I have to find somewhere else to stop in the morning. 7353 North Aurora Road, Aurora, OH 44202-9613 Store# 3510

Does not care if people do not wear masks. Watched customers repeatedly coming in without mask,…read moreeven engaging in conversation with employees. Zero effort is made for compliance with state orders. If I knew who to report them to, I would.

I reached out to the dealer to schedule an appointment for annual service, a pre-sale inspection,…read moreand to address an issue with the cruise control switch on my 2015 S1000R. Dale Kramer from the dealer eventually told me that the next available appointment is July 21st, at which point I said let's schedule but I may have to cancel if my motorcycle sells. The dealer then refused to schedule with me because I indicated I may have to cancel if the bike sells. Apparently they only schedule "confirmed" service appointments. Since 2006, I've owned over 20 different BMW's including currently owning a m750LI, M8 Competition, X5 45e, and my S1000R. My intent was to sell the S1000R before summer and order a M1000XR. I can tell you now, I have ZERO intent in purchasing another Beemer if this is the level of service to be expected. I've never experienced this level of terrible service from ANY car or motorcycle brand and will not support any brand that believes this is an acceptable level of service. I've attached the messages regarding my service inquiry. I don't believe my request was unreasonable.

I visited this dealership on January 28th for a Triple Black BMW R 1300 GSA. I chose to support…read morethis local shop even though I had a prior out of state offer for a 300 mile demo unit that was $1,750 lower. I have already spent thousands of dollars purchasing motorcycle gear from this dealership, yet this loyalty was a massive mistake. ​I placed a $1,000 deposit on January 28th after Dale Kramer told me verbally it was fully refundable and promised to call if another buyer was interested. He never called. During inspection, I did not see the bike lacked the top box carrier rack because it was hidden by soft luggage. When I discovered this less than a week later, Dale told me it would cost $1,200 to add it. ​When I raised concerns, Dale tried to push a red bike on me and intentionally lied about technical specs, claiming the "Comfort" suspension has the same travel as a standard GSA. It is actually 20mm (0.8 inches) lower. I texted on February 5th to cancel, but Dale is refusing my refund, claiming he had "multiple buyers" and is trying to force me to buy other merchandise. ​I strongly suggest everyone record their conversations here. I did exactly that. I have filed a credit card dispute and am filing claims with the Ohio Attorney General and BBB. I am taking this to Small Claims Court where my recorded evidence will be used.

Drove in needed a nail removal, put me on the schedule; (said , when I called! If you get here…read morebefore 6pm we'll do your car! Waited 2 hours, they were busy the whole time. Not one employee stood around, everyone was busy waiting on customers! All employees were friendly, knowledgeable, respectful. We left at 6:15 not one, but everyone in the service area had a dust mop in their hands cleaning up!! Someone was in the waiting area mopping up too.

You would assume this is AI, but you would be wrong. I don't know what tech worked on this but I…read morethink he overadjusted on the tow a tad bit. Then the manager tried to gaslight me and told me that the problem was with my car and not their completely unprofessional work place etiquette. I swear on my life more than half the employees looked like they were high. would not come here ever again unless I just wanted to be fucked over senseless.