This business is positively ridiculous. I have traveled to this location twice in the past two…read moremonths and 100% of the time they have been closed. Online shows them open I travel all the way there and they're closed. Today and employee was still in the store and when I knocked on the window he said they were closed I said well I'm sorry the Internet still says that you're open and he didn't care what the Internet said he said they closed at 5:30. I stated that I had traveled there twice and they were closed both times and he said he didn't care. I could not believe my ears, he could have simply been sympathetic and apologized but to tell a potential customer that you don't care about their situation or how many times your business has disappointed them was absolutely mind blowing. In response to his incredibly rude and completely inappropriate comment, that since he was closed every time I've been there he's not getting any of my money and then I would not be back again he said he didn't care and walked away. Very, very rude and unprofessional I will certainly never go back to this place or any of their locations again. Customers need to stand up for themselves this day and age and not be treated like a piece of garbage by businesses and presumably business owners. I'm sure if this man was at another retailer or a restaurant and advise the manager or owner that he had been disappointed two times in a row I highly doubt that the manager would say, I don't care and walk away. I am still sitting here in utter disbelief. I recommend spending your money at one of the bigger hardware's and auto parts stores. It's no wonder the smaller businesses are going out of business.

Great prices and fantastic customer relations. They treat you like family. I don't go anywhere…read moreelse. They always seem to have the part in and if they don't it doesn't take them long to get it.

Nice store. Everything for your car and more is here. If you haven't walked through an auto store…read moreyou'd be amazed at all of the products they carry. There are great gift ideas, especially for new drivers. The employees here will help you check and maybe install some items for you. Check out the batteries, wiper blades, oils, air filters, mats, inflators, batteries, and knickknacks. I came to get a disc battery for my garage door opener. This store is in Twinsburg just south of Solon.

Needed a new car battery. They helped me choose the right one for my car, then installed it for me…read more The people were friendly and knowledgeable.

I cannot recommend completing an online order with in-store pick up at this location…read more I submitted an online order on Black Friday (Nov 29, 2024). After receiving an online order confirmation and a notification that my order was ready for pick up, I drove to this store. Upon arrival they claimed my online payment 'never went through' and wanted to charge me again in the store and charge me more! The facts are the following: 1. My online payment processed just fine. I confirmed this when I returned home and was able to log on to my credit card account. I don't understand why they would state differently. 2. I left the store without my items and with a charge still on my credit card from the online order. I am working to get a refund of this charge, but getting to talk to someone at NAPA is difficult. In my opinion I feel this store did this to not honor advertised Black Friday sale prices.

Location is great. We use this location all the time to get parts and general PM items for our…read morefleet. The guys there are always willing to help and get what we need. Never had an issue with them and if we need delivery, theyre pretty quick. Ive ordered everything from oil, antifreeze, filters, oils coolers etc. Theyve even helped me with misc bolts that i need to replace. A + in our book.

I never leave reviews, but I will never return to Conrad's again. I scheduled an appointment to get…read moremy headlight replaced so I arrived 10 minutes early just to be told they don't have time to do it even though it was previously scheduled. I drove 30 minutes to this location, mind you. The man at the front desk apologized and asked if I could come back the next day and told me it would only take an hour. That worked with my work schedule, so I agreed. I arrive the next day and the man at the desk told me "are you dropping this off? Because it's going to take a while." I told him that I was told it would only take an hour and that's why I'm here. He said no, it'll take a lot longer than that. So again, I drove another hour round trip for absolutely nothing. I tried to give Conrad's another chance after a different issue and they blew it. Avoid Conrad's at all costs!!!

I'm so impressed with the service we received at this Conrad's location in Reminderville. We had…read morequite a few problems with my daughter's 2004 Pontiac and my 2017 Ford. They were so helpful and went above and beyond to get them running well. Thank you so much to Dylan, RJ, Karen and Amy!

Honest. Fair. Patient. Understanding. Friendly. I have a very old car, but it's been well…read moremaintained. Except one part needed to be replaced and not much you can do about the undercarriage. A 2000 SUV. Still runs great!

Absolutely wonderful experience!! They are responsive, honest, efficient, knowledgeable, friendly -…read moreeverything most automotive repair centers are not. I am beyond impressed and incredibly appreciative to Al. What fantastic service! I brought my Dodge Challenger in for an evaluation and could not be more pleased.

Ok so this place is a bit hard to find. It's the driveway right between outback and the car…read moredealership. I drove by twice before figuring it out. Haha it's way in the back. I had a short wait time as there were a few cars ahead of me. The employees were super friendly. After getting in the bay the process was less than 10 minutes and I had my certificate and I was on my way. Super easy. Just be prepared, you do have to get out of your car for a few minutes while they run the test. I loved the ease of the process and the fact that I didn't need an appointment just pulled in they input the car info, ran the test and off I went.

You will either love your experience or hate it: good luck…read more Pray to have someone pleasant working with you! The spot itself is good and laid out well/conveniently. It's just the demeanor of the workers. Don't expect much and get in, handle your business, and get out. It's an e-check place for crying out loud!

POOR CUSTOMER SERVICE at this store, Store# 3510. You have one cashier that is not only rude but…read morejust plain mean. I will go out of my way to not go to her register by letting people go ahead of me. And the people behind would rather wait also. I understand it's hard to find employees that want to work, but she's the worst. I have to find somewhere else to stop in the morning. 7353 North Aurora Road, Aurora, OH 44202-9613 Store# 3510

Does not care if people do not wear masks. Watched customers repeatedly coming in without mask,…read moreeven engaging in conversation with employees. Zero effort is made for compliance with state orders. If I knew who to report them to, I would.

There is a young man working in here, looks like he could still be in his teens, that is so…read moreknowledgeable. It was impressive for someone so young to be so knowledgeable about even older bikes without sounding snotty about it. And they have a store dog named Beamer. Of course they do.

I reached out to the dealer to schedule an appointment for annual service, a pre-sale inspection,…read moreand to address an issue with the cruise control switch on my 2015 S1000R. Dale Kramer from the dealer eventually told me that the next available appointment is July 21st, at which point I said let's schedule but I may have to cancel if my motorcycle sells. The dealer then refused to schedule with me because I indicated I may have to cancel if the bike sells. Apparently they only schedule "confirmed" service appointments. Since 2006, I've owned over 20 different BMW's including currently owning a m750LI, M8 Competition, X5 45e, and my S1000R. My intent was to sell the S1000R before summer and order a M1000XR. I can tell you now, I have ZERO intent in purchasing another Beemer if this is the level of service to be expected. I've never experienced this level of terrible service from ANY car or motorcycle brand and will not support any brand that believes this is an acceptable level of service. I've attached the messages regarding my service inquiry. I don't believe my request was unreasonable.

You know when you need an oil change and the indicator starts flashing on the dashboard? Literally…read moreit is yelling at you "YOU ARE PAST DUE!" Well that is where I was at yesterday on my way home from work when I figured I better take care of it because I need my car to get to work. I pass by here on my way home and this is where I went last time as well. I pulled in a little before 6 and waited just a couple of minutes for Zack to guide me into the bay. He was finishing up on another car and then came over to me. I gave him my little sticker and he got to work. He did a couple of things and then he and the other worker were bantering back and forth (sorry don't know his name) and then Zack said let's see how fast I can get you done! He was literally done in like 11 minutes (I know because I timed him!). I was in and out of there in no time! Great work and friendly workers...what more could you want!? Keep up the good work Zack!

Stripped my wifes oil plug (using a Dewalt impact) and when they pulled it out knowing it was…read moreleaking and stripped ( and the manager told the tech to push out), they blew the engine. Now the representative from the "third party" (which is Take-5) is "trying to get our claim denied" put that way in the email sent to us. Our representative laughed at us and said "You aren't going to see any paperwork from us". I said you are third party so everything should be shared... she laughed at us again. The shop Take-5 towed it to, told the representative in front of us "it was 100% their fault" The Tech also overcharged us and told us he would refund us 100%. Havent seen the refund and waiting to hear back after a month it is denied since our representative is trying to make that happen. When I pulled up the Tech was yelling back and forth with the customer in the other bay. Talking to and discussing options of a class action lawsuit for the amount of issues they wont accept responsibility for and the issues they are causing. The tow truck driver said on average they remove 6 to 12 vehicles they screw up a week. That is 1 tow company at 1 store. They dont want to take responsibility and have rude people laughing at your misfortune lets do the same, more info to come.