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    Waller Thomas M D

    5.0 (1 review)

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    11 years ago

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    Brian G Schwartz, MD FACC - Beats Cardiology

    Brian G Schwartz, MD FACC - Beats Cardiology

    4.3(27 reviews)
    2.2 mi

    My experience at this office today was unacceptable. My appointment was at 1:00 PM. When I first…read morearrived, the door was locked. I noticed a plaque stating the doors may be locked from 12:30 to 1:00, so I waited until 1:00 before returning. When it was still locked at 1:00, the time of my appointment, I knocked to alert staff that I was there. The staff member who opened the door was visibly irritated, pointed to the plaque, and asked if I "had a question" instead of welcoming me or simply saying hello. Her tone and attitude were rude and unprofessional from the start. Once I was inside, another staff member came around the corner and, instead of showing professionalism or trying to diffuse the situation, made a sarcastic comment about the plaque and their lunch hours as she walked away, clearly meant to be rude. If the office is closed until 1:00, then maybe appointments should not be scheduled at that time. It is customary for patients to arrive a few minutes early to check in. Had the first staff member simply opened the door, greeted me, and said "let's get you checked in," the entire situation could have been avoided. Instead, she acted as though I had inconvenienced her by knocking. The echocardiogram technician was not rude, but she was indifferent and impersonal. She seemed rushed and less thorough than other technicians I have experienced. What truly concerned me was that after telling me I would need to undress and put on a gown, she did not leave the room. When she realized I wasn't changing, she asked if I wanted her to leave, but in a way that made it seem unnecessary or inconvenient for her to do so. That should never even be a question. Patient privacy should always be assumed and respected. In my 50 years, I have never had a nurse, doctor, or technician ask that in any medical setting. They always leave the room to provide privacy. It was unprofessional and inappropriate. The room itself also appeared unclean, with a trash can overflowing with used gowns, dirt on the floor, and dirty chairs, which made the environment feel unsanitary. It's a shame when poor staff behavior reflects so poorly on a practice. There are too many options out there to tolerate this level of unprofessionalism.

    I have been trying to simply make an appointment and confirm what tests will be done…read more Unfortunately my first visit consisted of waiting almost 2 hours to find out I could not do the required EKG due to some treatment side effects. This time I have been reaching out via their website and telephone for about 10 days and all I can get is odd responses from Rayna. She has advised me that if I don't bring test results, that the doctor has access to, to my appointment then I will have to wait while they access them. I do not understand why they would not pull the actual results and add them to my file. Maybe that is why my last visit was so long? I also cannot get a clear answer on what tests this visit will consist of as Rayna again says none but if they missed the EKG then obviously they will want to do that. Trying to confirm what else and after speaking to her twice it is very clear she does not listen or notate what calls consists of with patients. I have asked that a nurse or someone engaged in patient care calls me back. Fingers crossed after 10 + days someone trained in care returns my call as I liked the doctor but it's like pulling teeth to get info and I am already late for a follow up that never called me to schedule!

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    Brian G Schwartz, MD FACC - Beats Cardiology

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    HeartPlace - Big open area with kiosk check-in and front desks on the left. Chairs for patients all around.

    HeartPlace

    3.7(17 reviews)
    4.9 mi

    Quality of care I have experienced for over 10 years is the reason I am thriving today. Drs…read more Chhabra and Choudhry are the reasons I fly back to Dallas since having moved back to Calif. I truly believe the confidence as well as the encouragement they have given me is the reason I haven't had anymore cardiac events. But the ONE only issue I have is the very long wait time to speak to a life person in the office so making an appointment can be a challenge. Hoping they can fix this problem. Other than that I can highly recommend this practice!

    This is one busy cardiology office! There is construction in the building, but take the elevator up…read moreto the 3rd floor and you can't miss the office right off to the right. Check-in on the kiosk or at the front desk. There is a sign on the wall that says if you've waited longer than 15 minutes, to go back up to the desk. I thought this was great! Someone was constantly getting called back for their appointment. I loved the "drop a happy note to your doctor" on the table in the waiting area. I also enjoyed the positive messages and words of advice and self-care on the TV screens. Lots of positive vibes here!

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    HeartPlace - This made me smile! Drop a happy note to your doctor! I hope it's filled with lots of happy notes!

    This made me smile! Drop a happy note to your doctor! I hope it's filled with lots of happy notes!

    HeartPlace - Look for the HeartPlace sign in the circle drive, take the elevator up to the 3rd floor.

    Look for the HeartPlace sign in the circle drive, take the elevator up to the 3rd floor.

    HeartPlace - Self-check in. Put your insurance cards into slot and follow screen prompts

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    Self-check in. Put your insurance cards into slot and follow screen prompts

    Waller Thomas M D - cardiology - Updated August 2026

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