Such a fantastic experience! Service was exceptional! My car was able to be fixed quickly, detailed without any extra fee, got to drive a brand new rental while waiting, and looked like brand new!! Don't hesitate, go to Wallace for any car issues! They will help you! read more

My 2020 Landrover was hit by my neighbor so I had to find a certified Landrover body shop. As I started my search I found Wallace collision Center who was local to repair my vehicle. I was very pleased how well they kept me aware of the progress of the repairs. the parts were ordered internationally so time became a factor. But the end result was my Landrover back to good as new and I was able to drive off with my truck, good as new. I recommend Wallace and you too, will be pleased with the end result. Kenneth L. read more

Wallace Collision Center - Body Shops Near Me - Bristol, Tennessee

I had delivered the car in the middle of February,2025, after a fender bender which I drove 200 miles to get home, the initia estimate was $3100, I was told it would take 4/6 weeks, long story short it still wasn't finished after 6 months and excuse after excuse it was taken to the dealership for recalibration which they found a list of repair items and sent back to the collision center and after firing the employee I was dealing with I had to supply them what the insurance company had paid, nevertheless I couldn't rely on the work that hadn't been done so while it was still being repaired I traded it off, the sad thing is that I suspected insurance fraud, complained to my insurance company to look into it, I couldn't prove it but from $3100 to over $16,000 had totally devalued the car , so I'd be really careful in dealing with these people, I know I won't ever again read more

Two stars only because they did a great job on the actual repair. That being said, this has been a 7 month long process. Accident occurred in Aug 2023. We called within days to schedule repair. We chose this collision center because we bought the car from Wallace and since it was a 2024 model we thought they would be the best to handle it. We couldn't get an appointment to have it repaired until mid-November 2023. That was fine, it was still drivable. We drop the car off in November and just got it back today, March 19, 2024. They had the car for 4 months! There was nearly no communication unless we contacted them first, and in many emails we were told "we only have to do the inspection, one more thing to be done, it's almost finished, etc etc etc" which was obviously not true. Our initial estimate was approx. $3600 but once they had the car in the shop, it jumped to almost $10k! We had also asked them to have the service taken care of while the car was there and they assured us they would. They did not. Between the lack of communication, not following through with the things they said they would do, the jump in price and the amount of time they had the car you can rest assured that we will never darken the door of this place again! They do great work, but it has been nothing but a headache!!! read more

The car repair was good, dealing with them was awful. The fact that they will not reimburse me for $300 out of pocket expense, due to their delays and poor communication, unless I change my one star review should tell you all you need to know. Over 9 weeks, for relatively minor door damage. The insurance company quit paying for the rental after 30 days because they were told repairs were complete except for recalibration. I must have made at least 50 calls during to try and get my car status. Often I was told one thing, only to be told something different the next time I called. Usually I just had to leave a message and didn't receive a call back. Finally after 9 weeks, I just showed up there and said I wasn't going to leave until I had my car. It took me to figure out their emails for the last week were not going to the insurance company so they could be reimbursed. After getting that straightened out, they said if I would continue to work with the insurance company to insure they got the $1700 balance due that day, I could have my car and they committed to giving me a $300 check to cover the out of pocket costs I had with the rental. I held up my end and they did get the approval from insurance later that day. That was 3 weeks ago. When I called today to see where my check was, I was relayed a message "because I had given a 1 star review they would only consider a reimbursement if I changed my review." I just could not believe how unethical that was. So I am now giving another 1 star review and will consider the $300 gone. read more

I had suffered some damage to my 2021 Subaru Ascent. Thankfully Wallace Collision Center was there for the rescue! From the first phone call to set up an appointment, to the final wave goodbye, the experience was flawless. Everyone there is so nice and professional. I appreciated the text message from Sergio to keep us informed. read more

Do you have foggy headlights, go to Wallace Collision in Bristol TN, Sarah and John made my headlights brighter than the day I bought the car brand new, I am amazed at the difference during the night. This is a local family owned and operated company that prides themselves in taking care of the customer. They do small jobs and major repairs on any automobiles. I would not go anywhere else, I will be a customer for life. read more

I took my nasty Subaru Ascent (thanks kids) to Wallace Collision Center and had it fully detailed. I was so embarrassed at how dirty my little girls made the inside of the vehicle. When I went down and spoke with Sarah and John, they both said it was no problem and they would have it spotless within a day. I set up an appointment for my next day off, I dropped it off around 9 that morning and by 3:30 that afternoon they called and said I was ready to go. I was so amazed at how spotless the vehicle was, I love wearing dark jeans, but the ink rubs off and started to darken the color of my brown seats. I never imagined they would be able to clean the ink off the seat, I didn't even say anything to them about it, and to my surprise it was completely gone. They made the car look better than the day it rolled off the assembly line. I will never go anywhere else to have my vehicle detailed, they did an absolutely amazing job and everyone was so friendly and courteous. I highly recommend Wallace Collision for all your vehicle cleaning needs. read more