Excellent service and great price. I have been looking everywhere for a car. I found the perfect…read morecar for me right here in Bristol TN

i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

Teddy was awesome. His knowledge of the car was very helpful. He took extra time to answer all of…read moreour questions. Ron, the sales manager, will go above and beyond to make the deal you want. We are repeat buyers and will buy here again. Thanks for all your help.

I will start off by saying that in the end, someone higher in the dealership's management team saw…read moremy initial online review and made things right. However, buying a car should not be this stressful. Sales and finance staff acting in a careless manner, promising one interest rate, dragging out the process until the customer is frustrated, hungry and distracted by the thoughts of just getting out of there. Then rushing the customer through the finance paperwork to help get them wrapped up, so they can be done. BEWARE! This is where they slip in the interest rate that is nearly double what was promised and as a result, higher payments. All done without pointing it out to you. Just "sign here, initial here, here and here...". Later, you find out you're saddled with terms that you never would have agreed to and maybe can't really afford. You call them the next business day (a Monday) and all you get is "Well the paperwork is signed and sent to the bank now. Not sure we can do anything, since it has already been sent in". Well yes, something can be done, they just don't WANT to try. To them, the deal is done and they've moved on to other victims. Why help you? You're the fish that has already been caught and placed in the ice box. Repeated calls asking for somebody to help, only result in promises of a call back that never comes and an email address that doesn't work. Not until I posted a long, highly detailed, one-star review of the dealership on multiple sites, did someone higher in the management team reach out with the promise to try to help. Not because anyone working for them, brought it to their attention! No, this person had no idea, because none of the staff who were contacted had tried. Even then, a whole week goes by before the call comes in that the promised interest rate has been worked out and the situation resolved. I can't imagine having someone working for me who would act in such a callous manner towards customers and risk the reputation of the business. It almost seems as though the dealership makes more money on higher interest rates using the banks they prefer to use. I've received messages from a number of people who had similar experiences, but didn't get the same issue resolution. I can only guess that in some cases, negative online reviews were not left because the customer feels embarrassed for getting taken. My advice for buyers is to walk away. Don't allow staff to leave you sitting for extended periods of time. I suspect that is a tactic they purposefully employ to get you eager to "sign and go". And don't let anyone rush you. If it is close to closing time or you need to grab a meal, then go. They want you to believe that the car you are looking at is being looked at by others, which makes it more desirable. But it is very unlikely that at the end of the day, it'll be sold before the next morning. If they can't hold it for you while you go get a meal, be VERY suspicious. In the end, if you feel you haven't been dealt with honestly and fairly, write a review. List all the facts of the situation and let other customers know what to expect. Maybe you'll get the attention of someone who will help you.

SALES DEPT: From my…read moreexperience, it seems Friendship Ford's business model (at least for used cars) is as follows: 1--price the car low in order to get the customer in the door 2--make sure to lowball the customer's trade-in (they are deeply disappointed if you don't have a trade-in) 3--charge the customer $1,500 for their Pulse brake light and ceramic coating 4--charge the customer an $800 document prep fee 5--make money from the bank on the loan (they are deeply unhappy if you aren't financing the car) Wish I had read the Yelp reviews before I wasted my time here. These reviews are scathing, and they are well deserved.

Tony in online sales was amazing! he made purchasing our new Tiguan easy and well worth the 2 1/2…read morehour drive from Spartanburg sc worth every minute!!!!!

from start to finish Teddy was our salesman and he was awesome! Friendly and very helpful!…read moreFinancing was great as well! Overall great car shopping experience! would highly recommend and will be doing more business in the future! Hands down best car lot out there to purchase from!

Called to ask some questions about what an average payment looks like on a 60k$ vehicle, when I…read morementioned I would't be able to come in for a few weeks because of work, the salesperson hung up.

Upon arriving at the service center to have my Toyota Tacoma repaired per appointment, I waited 10…read moreminutes before I stopped an employee to wait on me but he said he was a mechanic and to wait for an advisor. One advisor stayed on the computer the whole time I waited and finally a second advisor came into the center and I approached him for service named %$#@**&^%. I explained to him that I had a left axle leaking oil and it was replaced in May and that it began leaking I thought after the repair. After a few months, I thought it would stop as it was leftover from the previous repair but recently noticed it still leaking so I brought it in thinking that it wasn't repair fully the first time and covered under warranty. He continued to give me I thought a hard time about why I didn't bring it in earlier. After about an hour or so he came to me and said it wasn't covered under warranty and I told him OK I would take that up with Toyota and he left and he said he was only the messenger and I told him I understand that. He left and I thought my truck was getting repaired as he explained nothing to me about what needed done and that it wouldn't be fixed. I NEVER DECLINED REPAIR!!! About half an hour or so later he told me my truck was ready and when we got to his desk he handed me an invoice that showed zero balance and I said why was my truck was not repaired. He immediately got angry and said because it wasn't under the warranty. I told him I wanted to see the service manager and he raised his voice and said GO! I immediately told him not to raise his voice to me and requested his name. He said in a mean loud tone it's on the paper and I again ask him to see the manager. He waved his arms and said GO! The second door on left. I spoke to the service manager and he was very nice and said he would talk to Mr.%%$#@&* about his behavior. The manager explained that the seal leaking had nothing to do with the previous repair and I said that I thought my truck was getting repaired and I would have had no problem paying for the repair if that was the case as I took him at his word. He said Mr. ^%$#@*& should have explained that and what needed repairing. I informed him I was never informed of any of that information, and that I would not be back! I did not appreciate the way I was treated and felt threatened by the advisor by his actions. As you can see my truck is a 2011 and I was planning to replace it with a New Toyota Tundra but if I decide to stay with Toyota it will not be purchased at States Toyota.

Over the last three years I've been here with two of my Hondas and I've been satisfied with the…read moreprice and service. There should be a way to filter reviews based on service station or sales because I have never been to their sales department and never purchased a car here, but I think their service department is pretty OK. I needed the transmission fluid changed on my Ford F150 because I thought it might fix a rumble my engine was making. Two well-known service stations said they could not do the job, but Bristol Honda said they would. I had already done some research and they were able to work with me and bring the price down to something I could live with. Most importantly, the problem is fixed For now. And if the rumble comes back, I will likely return to Bristol Honda, and try a few more options to fix it permanently. Based on my experience, I think their mechanics/technicians are very skilled at what they do, and the main reason, I would return to this location. Customer service has also always been very good. I think their customer service and their mechanics Worked well together to communicate Everything I needed to know.

What a negative experience with ended with us walking out when we were supposed to close on car…read morepurchase. Just one screw up after another. In the end we couldn't figure out if sales person was dishonest or simply didn't know what they were doing. Stupid move on the finance manager's part to say "you know we are busy on Saturdays" when I specifically asked the sales person about taking delivery on Monday to avoid waiting and was told "no problem". Then arriving on time and waiting 45 minutes before saying anything. They couldn't even get right telling me which Credit Bureau account to unfreeze. An apology at the time could have saved the sale. Just a circus! Anyway, we have already bought the same model at the same price from another dealership. We think the large broken window on the front of the Used Car office building speaks volumes about the dealership's attitude. If you shop this dealership, we would suggest taking nothing for granted and be prepared to spend a lot of time waiting! :)

Their service is terrible, they don't care if you have a warranty or not, if it doesn't fail then…read moreit doesn't get fixed. What a wonderful policy to have when it's my family's only transportation. Imagine buying a car or truck outright to be told max care doesn't cover anything and if it does takes you weeks just to get service appointments. Then their system likes to "forget" you visited previously so keep all you paperwork otherwise your a lair

Purchased a pick up truck from the Bristol TN Carmax in November 2024 after searching their website…read morefor months to find the exact vehicle I wanted. Absolutely no issues. The vehicle was as advertised. Vehicle and salesman were waiting for me ahead of my appointment. Was also updated by Carmax via text message about my appointment times and the required documentation that I needed to have ready. The transaction was a smooth as I've ever experienced buying many vehicles from traditional dealerships over the decades. No pressure at all to buy, unlike traditional dealerships where you get pushed constantly. Carmax lets you input most if not all of the required information online ahead of time prior to your scheduled visit- this can be done at your home computer, and I even uploaded some documents with a mobile device. The salesman and staff were very honest and helpful during the process, snd help me close the deal smoothly. If you can input your documents online ahead of time and also bring all the required correct, accurate, and up-to-date information with you, you should have no issues with the purchase process. I live out of state and they had the correct out-of-state paperwork there ready to fill out, and even had plates and stickers at the dealership so I could drive it home out of TN. I was in and out of there in less than two hours. I suspect many of the negative reviews come from people who do not have the correct paperwork or documentation, or do not have their finances in order prior to visiting the dealership. This was my first experience at Carmax and has changed the way I will purchase my vehicles in the future, as I will never go back to all that nonsense at a traditional dealership again.

Jason Garrett helped me pick out my new Kia. The process was fast and simple. Can't wait to enjoy…read moremy new ride!

So I have purchased two cars from Wallace of Bristol, and both times my sales associate was…read moreamazing! Kaleb Cretsinger at Wallace Kia of Bristol went above and beyond to get me the car that I wanted. On my newest car, we had some financing issues, and I thought it wasn't going to work out. He texted me and called me on weekends and his days off to let me know what was happening with the car, and when I was freaking out, he was extremely patient and kind. He kept working on my Sportage until we were able to make a deal! I am now the proud owner of a 2021 Kia Sportage and I couldn't be happier. Wallace has a real asset in Kaleb, and I hope they know that!

went with cash. Drove the vehicle. purchased the vehicle. no Issues…read more Sounds like a lot of drama on the prior reviews. Anawered any questions Ask.

I wouldn't trust this place rude owner. very arrogant the owner wasn't helpful just stood at the…read moredoor with his arms crossed and dodged every question I asked about the vehicle

What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout

From the owner: Mobile auto repair, we come to you! Specializing in roadside assistance, mobile auto repair, and…read moremuch more. Call today and mention Yelp!