My Son wanted to browse this Birkenstock footwear store within La Isla Cancun Shopping Village. I…read moretold him these where excellent products which I've owned. Three of us entered the store and the lone staff member stood behind the sales counter looking at a computer. We spent a good five minutes handing a few shoes and viewing three different displays. Upon exiting, the lone staff member was still standing in the exact same spot behind the counter. Not one word spoken to us!

This Birkenstock is located at La Isla shopping village/mall, next to the Red souvenir shop. The…read morestore itself is bright and clean, with their displays nicely organized. I was surprised at the various selections that they had. The SA was quiet and more reserved, but readily available to offer any assistance. Definitely a laid-back vibe with no pressure to purchase. Note that the price includes all the taxes, so what you see on the price tag is what you will be paying. A friend of mine purchased a pair of sandals, and she seemed very happy with them! +nice selection of sandals +friendly SA +located next to the Red souvenir shop +located at La Isla

Very friendly and helpful staff. Everyone was kind and…read moreaccommodating. They even helped us both the tax free stuff.

Came in just before closing a few nights ago and the ladies were very helpful and friendly. The…read moreyoung man working was attentive but honestly disappointed during our check out with him we weren't offered drinks, were told all the perfume "samples" were sold out and did not even get a product catalog in our bag. Unusual and unfortunate but attention to details in retail seems to be declining in many areas.

In my experience the soccer boots "phantom gx"are one of the best soccer boots in the market. I…read morereally like these boots because are very comfortable, and the turning tech help to your knees don't get injured and that's what I like of product.

This is a sporting goods chain in Mexico that's been around since 1999. They have 2 stores in the…read moreLa Isla Shopping Mall (the one located in the new part of the mall is very large and has a better selection). They carry all the major brands of sneakers of every kind, as well as clothing and sports equipment. I needed a pair of new running shoes and I was able to find a comfortable pair at a great price. I would recommend this store if you need something that you forgot to pack.

Open air mall with high end shopping, stylish mall that's nicely done with water features and…read moreplant. Security on every corner and each store has some opening the door for you. Service is too notch and although everything was super expensive, it was nice just walking around looking. We did eat a Ryoshi while we were there and that was delicious!!!! I Highly recommend!

The Island! This shopping mall is super classy. It's got…read moreall the brands that luxury people look for- Fendi, Gucci, Prada, Channel, Tiffany's. This place feels super safe- when I went, I was pretty much shadowed by security forces wearing armored vests with walkie-talkies. This is actually kinda the entrance to even fancier places, a ferris wheel, and high-end residences. The mall doesn't seem to have any public restrooms. There is no food court, just a smattering of high end places that are kinda tucked here and there throughout the mall. Parking looks challenging. I'd rather take the bus here. When I went, it appeared that they were expanding the footprint of this shopping mall.

We got a pair of flip flop with price tagging 379 and the cashier told us it is actually 499. WTFread more

I just love the Gucci in La Isla! I am in Cancun fairly frequently and I always visit. Employees…read moreare very attentive and helpful and, unlike some Gucci boutiques, they are very friendly! The selection is good, and, if they don't have a size, they can get it from Mexico City in a few days. I did that with a pair of shoes and was thrilled to get them before I flew home. Probably the biggest question American shoppers would have is how are the prices? Comparable to those in the US. However, Mexico has a tax-back system somewhat like Europe. Located upstairs in the same building as Gucci, is the tax refund office. You need the receipt, same credit card, passport and your return flight info on your phone. So, in the end, when the tax is refunded, you save between 8% to 15% over US prices. You are not only saving sales tax you would have paid in USA, but, getting the included tax refunded. Nothing better than getting your Gucci-fix while on vacation!

This is equivalent to Fashion Island (NB), South Coast Plaza (CM), and Westfield Market Street…read more(SF). It has Tiffany's, Prada, Sergio Ferragamo (sp), Burberry, Rolex .... to name a few. For those who love high-end fashion and want to see what Cancun, Mexico stores carry, then THIS IS the place .... or should I say Palace! 5-Stars because there's just about every single high-end store here ..... so you should see what items they care just for Cancun, Mexico.

Normally love this store as we have been in Cancun for many years but had a terrible experience…read morejust this week. We wanted to return a Christmas present that would not work and we're accused of using said item (even though it had only been taken out of the bag at Christmas time and never again). Then when they finally said it was ok to be returned they would not give us any money back for two weeks "because they had to process" and we had to come back and claim it in person. This was not a cheap gift and so we wanted the money back. Overall a terrible experience took over an hour to return one item and we still walked away with no money.

Fashion Harbour is the high end, luxury brand section of the La Isla open air mall. There are…read morepolice posted outside most shops and security inside the shops. I was kind of creeped out by this as it was as if they were expecting violence. All the usual high end brands are here: Louis Vuitton, Gucci, Dolce & Gabana, Prada, Tiffany, Cartier, Rolex. It was not busy when I visited & I wonder if this part of La Isla is ever busy. I just don't imagine most visitors to Cancun shopping for high end merchandise. It is the same price as in the US. The only difference was that if you made a purchase, you could possibly get the 9% tax refunded on leaving Mexico. You just need your credit card, store receipt, passport, immigration form & flight ticket. That said, Golden Goose had me complete the form online and I never received the refund :'-(

Nice outdoor mall with many stores and restaurants. Our family enjoyed spending time here.read more