My Son wanted to browse this Birkenstock footwear store within La Isla Cancun Shopping Village. I…read moretold him these where excellent products which I've owned. Three of us entered the store and the lone staff member stood behind the sales counter looking at a computer. We spent a good five minutes handing a few shoes and viewing three different displays. Upon exiting, the lone staff member was still standing in the exact same spot behind the counter. Not one word spoken to us!

This Birkenstock is located at La Isla shopping village/mall, next to the Red souvenir shop. The…read morestore itself is bright and clean, with their displays nicely organized. I was surprised at the various selections that they had. The SA was quiet and more reserved, but readily available to offer any assistance. Definitely a laid-back vibe with no pressure to purchase. Note that the price includes all the taxes, so what you see on the price tag is what you will be paying. A friend of mine purchased a pair of sandals, and she seemed very happy with them! +nice selection of sandals +friendly SA +located next to the Red souvenir shop +located at La Isla

Very friendly and helpful staff. Everyone was kind and…read moreaccommodating. They even helped us both the tax free stuff.

Spent a day sampling smells and for at least 40 minutes sampled the fragrances and told the…read moreassociate I'd be back the next day to get the fragrance I like the best. They told me they'd hold it. I come back and was sold the wrong fragrance than the one I picked out. I come all the way back to the store to let them know they sold me the wrong bottle exchange it for the correct smell, turns out they never had the fragrance to begin with. Overall an utter waste of my time and money. Will take weeks to months for my refund and manager did nothing for my inconvenience. Overall extremely dissatisfied with this store. Will not be shopping with LV again.

In my experience the soccer boots "phantom gx"are one of the best soccer boots in the market. I…read morereally like these boots because are very comfortable, and the turning tech help to your knees don't get injured and that's what I like of product.

This is a sporting goods chain in Mexico that's been around since 1999. They have 2 stores in the…read moreLa Isla Shopping Mall (the one located in the new part of the mall is very large and has a better selection). They carry all the major brands of sneakers of every kind, as well as clothing and sports equipment. I needed a pair of new running shoes and I was able to find a comfortable pair at a great price. I would recommend this store if you need something that you forgot to pack.

This is my favorite mall in Cancun. There is so much here! If you like high end, the fashion show…read morepart has Gucci, LV, Golden Goose (my new fave), Prada, Etc. You can fill out forms online to get 9% tax refunded when you exit Mexico. There are the normal shops like Crocs, Zara, H&M, Abercrombie, Lululemon (expensive in Mexico), Adidas, DJI. There are lots of places to eat, be it high end Ryoshi (think $100 pp) or Hooters or Johnny Rockets. There is also a Senor Frogsshop here with loads of t shirts and hats. The lagoon runs thru the mall and their are almost crocodiles to be seen! It's a little difficult to get an Uber here, so walk to the Hilton Canopy and there is almost always one waiting nearby.

Wanted to walk though to see what stores were here and there are quite a few. First thing that…read morecaught me off guard was the armed guards throughout the venue. Makes you wonder what's going o. The Boutique Palacio was the only one insert into and what a great concept. It has lots of different boutique stores in smaller sections. Lots of options. This is an outdoor mall with both dining and shopping available. I really enjoyed the lush plants throughout to really tie in the location. As I didn't purchase anything, can't speak tot he value. Perhaps next time.

We got a pair of flip flop with price tagging 379 and the cashier told us it is actually 499. WTFread more

I just love the Gucci in La Isla! I am in Cancun fairly frequently and I always visit. Employees…read moreare very attentive and helpful and, unlike some Gucci boutiques, they are very friendly! The selection is good, and, if they don't have a size, they can get it from Mexico City in a few days. I did that with a pair of shoes and was thrilled to get them before I flew home. Probably the biggest question American shoppers would have is how are the prices? Comparable to those in the US. However, Mexico has a tax-back system somewhat like Europe. Located upstairs in the same building as Gucci, is the tax refund office. You need the receipt, same credit card, passport and your return flight info on your phone. So, in the end, when the tax is refunded, you save between 8% to 15% over US prices. You are not only saving sales tax you would have paid in USA, but, getting the included tax refunded. Nothing better than getting your Gucci-fix while on vacation!

This is equivalent to Fashion Island (NB), South Coast Plaza (CM), and Westfield Market Street…read more(SF). It has Tiffany's, Prada, Sergio Ferragamo (sp), Burberry, Rolex .... to name a few. For those who love high-end fashion and want to see what Cancun, Mexico stores carry, then THIS IS the place .... or should I say Palace! 5-Stars because there's just about every single high-end store here ..... so you should see what items they care just for Cancun, Mexico.

Normally love this store as we have been in Cancun for many years but had a terrible experience…read morejust this week. We wanted to return a Christmas present that would not work and we're accused of using said item (even though it had only been taken out of the bag at Christmas time and never again). Then when they finally said it was ok to be returned they would not give us any money back for two weeks "because they had to process" and we had to come back and claim it in person. This was not a cheap gift and so we wanted the money back. Overall a terrible experience took over an hour to return one item and we still walked away with no money.

Fashion Harbour is the high end, luxury brand section of the La Isla open air mall. There are…read morepolice posted outside most shops and security inside the shops. I was kind of creeped out by this as it was as if they were expecting violence. All the usual high end brands are here: Louis Vuitton, Gucci, Dolce & Gabana, Prada, Tiffany, Cartier, Rolex. It was not busy when I visited & I wonder if this part of La Isla is ever busy. I just don't imagine most visitors to Cancun shopping for high end merchandise. It is the same price as in the US. The only difference was that if you made a purchase, you could possibly get the 9% tax refunded on leaving Mexico. You just need your credit card, store receipt, passport, immigration form & flight ticket. That said, Golden Goose had me complete the form online and I never received the refund :'-(

Nice outdoor mall with many stores and restaurants. Our family enjoyed spending time here.read more