No call no show to fix a broken water heater Called the…read morenext day and acted like it was no big deal that "they didn't get time" to make their appointment

NEVER use Lamphere Plumbing, Heating and Cooling in Owosso. I called them first thing yesterday…read moremorning (8:30) and set up an appointment with them because our Sump Pump is going out- it was making an awful noise and smoking when my husband discovered it @ 3:30 in the morning. I told them all this on the phone and they promptly made me an appointment for "sometime after 2 but before 5 because that's when we close". My son gets out of school at 3:50 but we needed this fixed ASAP so I made the appointment and made other arrangements to get him home. 2:00 rolls around and I wait. And wait and wait and wait. Finally at 4:30 I think I better call them and make sure all is still a go. The lady says yes, they're running a bit behind but I'm still on the schedule and they'll DEFINITELY be here! So, again, I wait. Finally at 7:30 PM I gave up and admitted to myself that they weren't coming. No call or anything just kept me waiting all day and NEVER showed. I'm furious. This company has the WORST customer service I have ever experienced. The real kicker is this was actually the second chance I was giving them because we needed this fixed and they "supposedly" could get to us right away. Last year when we had no hot water they showed up, looked things over, said they had to order a part and then never called me again! I called several times over the course of 2 weeks and got nothing in return- no return call, no part, nobody showing up to fix it like they said they would. Nothing. And every time I'd call they'd take my info as if they didn't already know me and I hadn't been trying to get answers for weeks. I finally had to go to another company who came out and fixed it all in the same day. I've never seen such an unprofessional company in my life and I will not be giving them ANY more chances. I suggest you don't either.

Service was excellent. They found the problem quickly and dealt with it. I was very satisfied. The…read moreprice was reasonable. Would definitely call them again.

Received great service after other companies wouldn't call me back! Highly recommended, will…read moredefinitely use Controlled Comfort again.

We were without heat and called them first thing the next morning (Friday)…read more I explained that we had no heat and they said their next available appt was Monday...we are in our seventies and they were okay with us going without heat for three-four days in February! We called them because they had installed our new air conditioning system when we moved in. (we wanted to buy local and support our new community) Well, guess that is a one way street as far as Maurers is concerned! ​ So disappointing...

These people and their business are the absolute best in the area. A lot of years ago, we hired…read morethem to put in a new HVAC system, and they have been EXCELLENT as far as service and parts. I would very highly recommend them for all of your heating, cooling, and backup generator needs.

After calling a few places to Insulate my basement I hired Kevin and team to do the job. I spent…read morehours researching online and watching YouTube to make sure I picked a good company. I am extremely happy with the results. This team was professional, and Kevin took the time to explain any questions I had.

Kevin and his team were excellent. Professional, clean, and great communication. Excellent value…read morefor the work that they preformed insulating my home.

Very professional and friendly. Fortunately my problem was only a pilot light that was out on my…read morehot water heater and he only charged $50 for his time and gas! I would definitely hire again when needed

Fast response time when my AC quit on the hottest day of the season so far…read more Fortunately for me it was just a furnace fuse. Only charged a service call. One happy customer.

Thank you Robert. Quick diagnosis, and prompt resolution. I appreciate that you have had a 14 hour…read moreday so far and worked through dinner time. Good job. MLKing

Came out and gave me a quote for over $900 to replace an outdoor spigot (with an indoor shut off…read morevalve on it). How is it that Pinckney Plumbing did that same job for only $300? Job took less that an hour by far and yet Hailey wanted $900?? Ridiculous! Will not be calling them for anything again.