FYI Bought a shower head from Chrest yesterday specifically to support local business. When I got…read morehome and read the reviews, I was concerned that it would not work for me. I returned it in less than 24 hours and they charged me over $15 "restocking fee." The guy literally got it from a closet - no special order. I've spent thousands of dollars at Chrest buying stuff to remodel my bathroom. Never again!! #ChrestOwosso #VicBondSales

Purchased bathroom faucets. Color didn't look right and we weren't sure what we wanted. I was…read moreplanning to go back and get something different, so returned them. We were charged a $50.00 restocking fee. No where on the receipt did it tell us this would occur. I won't buy there again. EVER. Buyer beware.

Tye was fantastic in handling our air duct and dryer vent cleaning. He was very polite,…read moreprofessional, and efficient. He found mold in our system and took care of it immediately. Highly recommend Tye for his excellent service!

Service was quick and thorough from the initial call to the end of the repair. They took time to…read moreexplain the overall condition of my over 30 year old furnace and the specific issues keeping it from running now. After the inspection and cleaning, a broken wire was fixed and a starter flame kit was ordered to be installed next week. Other companies would see how old it was and not even try to fix this one. I am grateful to Ryan and Dillion for responding so quickly and keeping our house warm.

Ryan was awesome to work with! My furnace went out in the middle of the night, and with an upcoming…read moresnow storm and drop in temperatures expected the next day, I was anxious to get it quickly repaired. I called him, he promptly answered and was able to schedule an appointment to come to see the furnace the same day. After quickly diagnosing that the igniter had gone bad, he replaced the part on the spot, and was able to provide advice on the age of the unit and cleaning/maintenance schedule. Very professional and highly recommend!

AC unit went out on the hottest day of the year on a Friday evening. I called the after hours…read morenumber and my call was promptly returned. The technician arrived when he said that he would be and was able to repair the unit. Did I mention that it was after 11:00 pm? This is how you get repeat business. Update: I just had a furnace tuneup and again I couldn't be more pleased.

I wanted to share my recent experience with Hager Fox Heating & Cooling (A Randazzo Company). On…read moreJan 24th I had Hager Fox install a new furnace for me because my old one was too costly to repair. The initial troubleshooting technician I give 5 stars! He did a great job finding the problem and explaining everything to me. The salesman I give 0 stars. He tried to trick me into buying a new AC unit (I will explain more later) and he made wrong measurements of my old unit that resulted in a new duct needing to be fabricated on installation day. Which also resulted in their young driver that delivered the new duct backing up their company van on my lawn and got stuck in the snow. The driver spun the van wheels until it went down to dirt! I emailed pictures of the incident to the salesman and received NO acknowledgement or apology from ANYONE at the company. I wasn't even offered any grass seed to repair the damage. At my initial visit with the salesman, he explained that starting Jan 1st 2025 a new freon is being used on all new AC units. (This is true). He said if I didn't act now, I would pay $1500 more for a new AC unit because that is how much the price will increase because of the new freon/AC units. (That is NOT true). He said the old AC units will be sold out in the next few weeks. (OH, because you know there is going to be a BOGO deal coming up!) I spoke with other heating & cooling companies and they explained that they have been buying and installing the new style AC units for months! One even told me that he pays less for the new units and freon. He also said that Hager Fox is a bigger company and most likely have a large inventory of the old AC units they need to get rid of. During the intimal meeting my wife asked about BOGO free deal they sometimes have? We didn't get a yes or no. We got an explanation on how Randazzo's bought Hager Fox. Wouldn't you know it, just a week after our furnace was installed Hager Fox has BOGO free deal! I called the salesman up to ask if they do anything for people that just got their furnace installed (pertaining to the BOGO deal). He said he was in training and couldn't talk right now but he would look into it for me and get back with me. Not knowing how long he would be in training; I gave him a week to get back with me. The next Monday came and still no call back! I called to office wanting to talk to a manager. EVERYTHING is voice prompt! The best I could do is get a receptionist (I guess that is who it was?) She explained she would send an email to my salesman asking him to call me. She said she would also copy in his manager as well. Today is the 3 days since I called the office and NO return call! The furnace installers I give 3 stars. They were getting ready to leave and I was inspecting their work. I noticed on my bathroom sink next to the furnace room I saw a knob. I asked what was this from? One guy explained they broke the knob off my humidifier. I said what are you guys going to do about that? (Apparently nothing if I didn't notice it!). He said we would have to call the office and have them send the driver out again with another part. So, they send the same person that got stuck in my lawn earlier! Then I notice a pipe that had warm air coming from around it. It had some putty around it but not enough. After I pointed that out, he put more on it. Again, it wouldn't have gotten done if I had not mentioned it! It sure feels like once they got my money that I am not a priority to them anymore. It makes me wonder if I have a problem with my furnace down the road what sort of trouble will I have with them honoring the warranty!

I called Michigan Energy Services for a repair. Was informed $195 for service call and 1st hour of…read morework. Repair man was very courteous & looked at our older geothermal unit. He showed me a loose wire, and simply said he could not fix it..taped it up....That cost me $195.00. Work service bill says"COMPLAINT NO HEAT. "(Our complaint was unit is not functioning, yes, no heat, but no air either)."NO COMPRESSOR OPERATION. FOUND COMPRESSOR AT FAULT. FIRST FOUND RUN CABLE BURNT OFF AT WELDED TERMINAL AT COMPRESSOR. OHM READING CONFIRMS THAT COMPRESSOR IS SHORTED TO GROUND. TERMINAL ON COMPRESSOR IS BJRNED OFF ALSO NOT REPAIRABLE. SUGGESTED THAT UNIT BE REPLACED. CUSTOMER WOULD LOKE ESTIMATE ASAP. PAID BY CHECK." Exactly AS PER RECEIPT. ^ all above. I received via email their proposal estimates shortly thereafter for : *New Plenum Extension ((this means to fit THEIR new unit (IF its not same size as my current one) and easily completed with a simple reducer/expander)), * New insulated return drop (which is the Plenum) and boot (easily matched with reducer or expander-AS ABOVE ), *Removal of existing equipment ((Simple 26x33x51" metal box with compressor and simple electrical Panel- able to be disassembled for easy removal- (we could do that!)), Condensate drain line to floor drain or pump (currently already installed),*New Solenoid Valve, Water line for humidifier-if needed (NOT NEEDED), Drain line from furnace to customer provided drain (sump drain line already there- in place and working!), All interior wiring, conduit and labor, Incl. Honeywell Digital I.A.Q Thermostat. (New thermostat already replaced 5-22-19 that worked fine until unit stopped August 2019.) Not ONE thing on their estimate was itemized, even though part of the "work" on their estimate is "ALREADY CURRENTLY INSTALLED and functioning properly." Because their Total estimate was $16,500, I got other estimates. I got another REPLACE estimate, thinking Then in gaining further estimates for repair, I found a contactor who said this could easily be repaired. A simple WIRE costing less than $20.00 was installed and the unit is now currently FUNCTIONING with heat and cooling and has been since September 2019. I would NOT EVER RECOMMEND Michigan Energy Services for any work BASED ON MY EXPERIENCE!

From the owner: Michigan Energy Services' service department is second to none. Our technicians have over 25 years…read moreexperience working in the Geothermal and refrigeration industry. With our longevity in the industry we have worked on every make and model of geothermal system imaginable and have the materials and expertise to make any diagnosis and repair. Through our ongoing training our technicians are kept up to date on the latest technologies in the industry. If you have any need for service or just a check up for your system we can provide you with an accurate diagnosis and repair without the unnecessary return trips and additional cost you might experience with an untrained service tech. Call us today to schedule an appointment.