Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.

I'm glad I went to eye point because I always had dry eye but didn't know how severe it was. I…read morelike how my eyedoctor took the time to talk with me and give me a plan on what to do. Plus I can always go back if I have any other concerns. Thank you

The eye doctor was efficient and through and I was happy with my exam. I would recommend her to e…read morevery one.

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

I have been going to this office for years and with the exception of one provider not actively…read morelistening, I have always received great service and care there. Dr. Evans has always provided excellent care to me. Having a provider that is confident in his work but can also come across in a very friendly, personable way is hard to find. Often times providers that have years of experience can become arrogant. I am thankful that Dr. Evans is one who remains relatable and pleasant. Angeline, the contact consultant, is very knowledgeable and helpful. This office is comprised of pleasant professionals that clearly care about the work they do. I appreciate the way they work well together to keep the patients moving through. After my most recent visit, the lady in the optical area called me several times to check to see if I wanted her to order my contacts for delivery at my home. It's what I normally do and because I failed to check in with her prior to leaving, she made sure to reach me and I appreciated that.

I have had two cataract operations done through this practice; the first was about a decade ago,…read moreand the second just this year. The first was done in the old location, a plain, clean, older building in the middle of the hospital section of High Point by Dr Tepodino, and refreshed (for want of a better word) last year. No trouble ever. The procedure was seamless, the small staff kind and helpful. The cost was borne by insurance, with a $60 copay. The second operation was conducted by Dr Evans in the sleek, new facility near the old shopping center. The operation was attended by at least six auxiliary staff, each of them asking me the exact same questions. I declined the offer for assisted sleep, as I wanted to remain conscious for the operation. I was also given an option of a special lens to correct an astigmatism, at an (uninsured) cost of over $1,000, which I declined, as it could easily be corrected with glasses. The actual operation took about 20 minutes. I can see much more clearly with the new lens, although there is now a shadow on the left peripheral side of my vision which wasn't there before the operation. My copay was $340.00, and I found later the cost to the insurance company was nearly $14,000.00.

I have been a patient here for 23 yrs and recently they have made changes that are not patient…read morefriendly, its now an automated answering system, If you need to ask a important question you have to leave a VM, but rarely get a call back. Today we needed to see a particular optician in order to pick up new lenses But he was not in, no one called us back, so we showed up and were told He was off today

I am only giving this a 2 because the Doctors and a FEW of the staff is good. HOWEVER on the…read moreglasses side of the office, the 2 that work there male and female are BOTH arrogant and do NOT listen to the customer WHO is buying the glasses. The FEMALE when I asked her a few questions threw in my face I have been here 25 years I KNOW. The male when we were having to order the glasses for a SECOND time had made up his mind what I needed when he NEVER meet me before and my daughter was trying to explain what we do for a living. It was like she was NOT there to him. The first time we order the glasses they came within a week but I was NEVER asked by miss 25 years to test them out to see if I could see or not and I had several other appointments to go to, After a couple of days TRYING them that is when I saw that a WALMART $20 pair was 100 times better than these, I called and left a message and after 2 hrs no one called me, So I called back and the lady in the glass section answered that is when she pulled the 25 yrs crap.I was neverl explained to that LINE bifocal lense would not go to the edge, I have had them BEFORE and they DID. But here ARROGANCE was really shining through. I complained and all I got was to reschedule the appointment. I asked to speak to the office manager right after the older eye doctor checked the lens prescription was a little off. When we told the office manager she told us they have had to talk to them before, evidently they have NO FEAR on how they treat the patient. When we talked to the male with the NEW lens order he did NOT really want to listen to us. This was right before Christmas, When we have NOT gotten the blasses well into the NEW YEAR I called and i was told another 7 to 14 days so what took about a week before was now going to take a MONTH. No explanation NO apology. So I had to go another month without seeing!!! I called the office manager again to find out was up and THEN I got the truth, the people that made them SCREWED them up for a second time and had to remake them AGAIN. The folks in the glass side new this and NO CALL NO APOLOGY. When I FINALLY got the glasses today the EYE DOCTOR receptionist waited on me. and the ones in the glass side there was both the male and female with ONLY one customer, I guess I was NOT important enough to bring to me, CHECK the fit, CHECK the lens and MAYBE an apology for it taking so long. If you need a good EYE Doctor they are GOOD, if they order glasses or contacts for YOU, AVOID this side of the office. You will not only be TREATED better but same some money and if they screw up you might get a little something for incovenience . My total cost before issurance for ONE pair of lineless biofocals was $928 and my cost was $502.40. If I had went to Visionworks I could have gotten TWO pairs for a little more AND i would have gottent hem WITHIN a week.

I have purchased my glasses from these folks for more than 20 years. They've always given me…read morefriendly, personable, attentive service - the kind of stuff that USED to be standard, but what has gotten lost in our big box store universe. They're meticulous and professional. When my glasses have required minor adjustments, they've always handled those without charge. My eye doctor sells glasses in their office, but I take my prescription to Optics. It's worth it to me.

Super friendly. Gave me a free adjustment without any cost. Will certainly be getting glasses here…read moresoon.

I had a stye. Dr. Hawkins took care of it quickly. His nurse Heather was awesome. The procedure…read moreitself was pretty painful to tell you the truth, even with some local anesthetic, and she made it very comfortable and easy. My one complaint would have to be the wait at the office. Of course, the quality of care you receive is excellent, so no wonder everyone wants to come here. I would recommend them to anyone in the Lexington and surrounding area for quality eye care.

I have been a patient for over a year now. I am extremely pleased with the level of care I am…read morereceiving. Dr Hawkins has me seeing Dr. John a specialist from Baptist. Dr John as well as Dr Hawkins is very knowledgeable and caring in their treatment. They take time to explain what treatment I am recieving and why it is needed. I still have a way to go but I feel like I am I competent hands and I highly recommend both Doctors

I brought my 3 kiddos for their yearly eye exam. We were new to Nova since our previous eye doctor…read moreno longer takes our insurance. When I called to make the appointment I was surprised to find they were able to get my kids in fairly quickly since other offices I had called told me it would be several months ( again I was making an appointment for 3 kids at the same time). The office is extremely clean we did not spend much time in the waiting room before my kids were called back one by one. They seem to have things set up in a sort of an assembly line . The kids moved from one room to the next. Everyone was polite and my kids seemed to like each person they met . The only issue I had with this place was my oldest daughter ended up needing glasses so when my daughter went out to pick the glasses she wanted I was in with my youngest and I was not made aware of the glasses she picked. She's Definitely old enough to pick what she wants but I guess I would have liked to have seen them myself . Also no one came to me to talk to me about her eyes and the issues she was experiencing until I personally asked myself again I could be wrong but I felt like someone should have said hey this is what we found with your daughters eyes and this is why we are recommending glasses. Let me explain my oldest daughter is 15 my son is 13 and my youngest is 9 so I did remain in the room with my youngest throughout this process my two oldest were a bit ahead of us and were moving room to room independently . I do think they were great individuals and did their job with proficiency . My kids had no complaints so that makes me a happy mama. We will return next year.