The 5 stars are for the best dog walkers in the world. Just ask my dog. In fact, the reason I…read morecontacted Tails A Waggin is because I would see one of their walkers walking other dogs in the neighborhood. She seemed very attentive to the animals. She wasn't on her cell phone or rushing them around the block, but actually watching them and I even saw her playing fetch with a dog in his yard. Now that's a dog lover! There is always leaves a nice detailed note of the visit and the staff is very trustworthy.

We have been using Tails A Waggin for daily dog walks for over two years. We have two regular…read morewalkers who both really seem to love our dog, and he sure loves them! The walker will leave a little "report card" after each visit. Our dog also attends weekly play dates during the spring and summer, and Cristina will send us videos showing how much fun he is having. In addition to great pet care, they are also very accommodating with our ever-changing schedule.

Donna's Almost Home Personal Pet Care came through for me again during my recent vacation! Once…read moreagain, she provided care for Barney the cat and Fiona the turtle in my absence. She feeds both, changed water, and even checked the litter. I feel that Donna cares for my pets and home with the same consideration she would give to her own. I highly recommend her service!

We've been relying on Donna to take care of our kitties for the past couple of years, and we…read morehonestly couldn't be happier. She goes above and beyond looking after our little ones when we're on travel, has been very accommodating of special requests, and is absolutely reliable and professional. We never worry about the cats while we're gone, because we know they're in good hands. I unreservedly recommend her! I find her rates to be completely reasonable, and I feel so much better not having to inconvenience friends with the burden. She's top notch!

Four years ago, Miranda killed my dog. It was not intentional but it was negligent. I avoided…read morewriting a review because I didn't want to write it from a place of anger but four years later I think about this everyday and I will never get over it. I feel that it's unfair to not share my experience with others so they can make their own choices. I had 2 dogs and one was a very selective dog, meaning he didn't get along with all dogs he met. Miranda was referred to us by a friend whose dog had similar issues. When we met Miranda to see her facility, I asked her if she would be cresting the dogs when she left the building. (I asked this for a reason) she told me that if they were not crated at home, she would not crate them and they could just stay in her living space. It turns out that Miranda was crating my dogs together when she left them and that is ultimately what led to my dogs death. My selective dog could not be crated with any other dogs. If he was and anything triggered him, he would redirect onto another dog in his crate, even his brother and they would fight. This happened so Miranda came home and found that my dogs had a fight in their crate. She took the selective dog, Carson out to bathe him and ultimately left him unattended in the sink, tethered to the wall. He then tried to jump out of the sink and you can imagine the rest. We left for the weekend with 2 dogs and came back having only one.

This place is very responsive! Highly professional. My cat…read morewas left in great hands. I sent a lengthy email describing my cats and the people at Bow wow meow read it thoroughly I believe because my cat seemed unbothered when he returned home. He smells so good!! This hair cut made us giggle but he was pretty matted and needed the cut ! We love the care he got and everything went smooth. Marcellus is his normal self no nicks on his little chunky body at all and he looks great! Reasonable prices I'd say especially when you know your cat is capable of biting. The wait wasn't long at all we dropped off went to do some errands and when we got a call about two hours later to pick up which was perfect timing. Thank you bow wow meow team our fur baby looks wonderful! Will be going back with our other two cats soon!

We have an extra large dog so we had to do one of the private suites. Appreciated having a camera…read morethat we could check in on her for the vast majority of the day and having multiple walks a day included in the package. They do provide a treat for dogs and Suite. Very polite and friendly staff

After my original review, the General Manager personally reached out and took the time to have a…read moredetailed conversation about my experience and concerns. She followed up with a clear plan for improvements, which I genuinely appreciated. I decided to give it several months before returning, and after being back for the past two months, I'm happy to say I've seen noticeable positive changes--especially in the cleanliness of the facility. It's clear effort was made to listen to feedback and improve the experience for both dogs and owners. ------------------------- original review: I've completed our 10-day "All Day Play" package here, along with a few overnight stays, so I feel I can provide a fair and thorough assessment of our experience with Wag Hotels West Loop. We moved from California recently, where we were loyal clients of Wag Hotels in West Los Angeles and Santa Monica. Naturally, I was relieved to discover a Wag Hotels location right in my new Chicago neighborhood. Unfortunately, my experience here has been completely different--and, frankly, extremely disappointing. Concerns: * Strong odor of dog waste: The lobby consistently smells overwhelmingly of dog waste. If the front area smells this way, it raises serious concerns about the cleanliness of the actual play areas. It's disheartening to see management responses on other reviews claiming they "take cleanliness seriously" when my experience, every single visit, says otherwise. This probably explains why I have to give my dog a bath after every daycare stay....he is filthy and smells like he's been swimming in a pool of pee when he comes home. * Lack of compassion for the dogs: During one of Bowie's stays, I called to check in and was told he seemed quiet and anxious. I asked if someone could simply pet or comfort him for a moment, as he loves human contact. The staff member told me they could not, citing that it would show "favoritism" and cause other dogs to bully him. Not only is this explanation puzzling (especially given I've witnessed staff picking up and doting on other dogs), it also suggests a lack of individualized care for dogs who may need extra reassurance. * Alarming handling by staff: One evening around 8:10 pm, I arrived to pick up my dog. While waiting to be buzzed in, I heard dogs barking in the back behind the employee entrance --followed by a male staff member screaming at the top of his lungs, "shut the f*** up." When I brought this up to the front desk, the staff denied hearing anything and refused to share who was working with the dogs. I called the next morning and spoke to the manager, Janette, who thankfully took this seriously and promised to address it. Still, it's unsettling to know individuals who clearly lack the patience or temperament for this job are in charge of our dog's wellbeing. * Inconsistent staff communication: There seems to be very little consistency in how staff are trained. I've received different answers to the same questions from multiple employees--ranging from pricing details to basic policies. This inconsistency is confusing and does not inspire confidence. What they do well: * 24/7 staff coverage: Unlike many local daycares that leave the facility unattended overnight (only monitoring via cameras), Wag Hotels has staff on-site around the clock. This was a major factor in choosing them initially. * Cameras for owners: They offer cameras in the play areas so owners can check in throughout the day--something not all Chicago daycares provide. Final thoughts: As valuable as those pros are, they aren't enough for me to continue bringing my dog here. I ultimately finished out my pre-paid package because refunds weren't an option, but I'm grateful I can share a balanced, multi-visit perspective rather than a single one-off experience. I hope this feedback encourages Wag Hotels West Loop to re-evaluate their staff training, address cleanliness more rigorously, and reinforce a culture of true compassion and patience for the dogs entrusted to their care

Tamara has been absolutely great for us and our energetic pup. She is extremely flexible and…read morewilling to help in whatever way she can (dog walking, doggie daycare, etc). I LOVE that she leaves me a note every day with how the walk/ day went. Very dependable- highest recommendation!

Tamara is such a wonderful walker. She is incredibly knowledgeable about dog behavior and has…read morehelped keep up our dog's training because of her own expertise with dogs. I think of her as one of our dog's trainers. You're getting a lot for your money when you hire her because of this. Our dog was a rescue that was afraid of some people and objects, and Tamara helped refine his sense of trust through her training and conversations with us. She is definitely into collaborating with dog parents to make sure everyone is getting the best possible experience and growing and improving with time. She is also very communicative about walks, schedules and weather. There were several times that we would be approaching a school holiday and I wouldn't remember to cancel with Tamara, but she would contact me beforehand to confirm. I definitely have a strange walking schedule some weeks and Tamara was very patient with adjusting walks for the week to accommodate that, as well as having a great memory for those schedules. All in all, I'm so lucky to have found such a great service for my doggie.

Hooray for Divine Canine! I have been using Divine Canine for a few months for boarding and I could…read morenot be more pleased with the service. Natalia is really a dream come true. My dog has stayed with her on multiple occasions, ranging from 1 night to 2 weeks and he absolutely addores her. The best part is that he is treated as a part of the family which means that he gets lots of love and attention but they wont let him get away with causing trouble. This is really a terrific service!

I can't say enough great things about Divine Canine. We have used them for the past four years for…read moreour energetic Goldendoodle named Geoffrey. They have always been reliable, dependable, and trustworthy. They have helped out on short notice, and have even checked on our plants while we have been out of town. They go above and beyond! Natalia is extremely flexible and responds to all inquiries in a timely manner. Geoffrey is like our child and we take our pet care very seriously. I would HIGHLY recommend to anyone to use Divine Canine's services. Far and above the best!

I wanted to recognize the team at Pet Care Plus for the care and professionalism they showed during…read moremy pup Kuma's 2-week Board & Train stay. I will be honest--there was an incident on the live camera feed that was very upsetting to witness, and I was ready to pick Kuma up the next morning. As a rescue puppy, seeing her mishandled by an employee broke my heart. What made the difference was how quickly and professionally Kate, the managerbresponded. She called me within minutes of my email, listened to my concerns, showed genuine empathy, and immediately put my mind at ease. The team took my concerns seriously and ensured Kuma was never placed under that employee's care again. Because of how Kate and her staff handled the situation, I decided to give it couple more days. Kuma was happy, well cared for and enjoyed playtime. Today, Kuma attends daycare twice a week, has a monthly pool pass, and loves her time there. The facility is clean and well maintained, but what truly sets Pet Care Plus apart is its caring and compassionate staff. Thank you, Kate, Monica, and Zoe, for taking such great care of Kuma!

Love this place! Take my dog to daycare here, and a few things I love - they don't require that you…read morehave to come 2-3x a week like many in Chicago. Just not realistic for us. Also, they have cameras! Something many in Chicago don't. Service is always so nice, and my dog who has not liked being dropped off at daycares in the past, LOVES coming here. She walks in and never looks back! One thing I wish is that when she's being boarded, they no longer send a daily report card unless you pay an extra fee which I don't love.

Today was my first time trying them out, I must say I'm definitely going back! Josh was so…read moreprofessional and informative. My fur baby was looking rough she had gone a few months without grooming and Josh did his thang with my dog cut! The prices is was very reasonable too. If you looking for a groomers you must give this place a try you won't be disappointed!!!

Very professional and made both me and my dog feel comfortable right away.The grooming was done on…read moretime, and my dog didn't have to wait long. I was impressed with the efficiency!