Short staffed, slow lines, as is the case with all Walgreens. This one is cleaner and brighter than most, but the prices for snacks and groceries are very high. I would go elsewhere for prescriptions and you can buy OTC medications cheaper on line or at Costco. read more

Walgreens - Drugstores Near Me - Woodstock, Illinois

Went in to pick up a photo order and witnessed another customer have a horrible experience. Juanita, at the photo pick up counter, was extremely rude to the lady in front of me. After looking haphazardly through a pile of photos, she told her that her order did not exist. Not that it wasn't there, or it was misplaced, but that it was not in existence. She attempted to show her the order email, that verified name, the order, and the store, and that it was ready for pick up at the Photo Booth counter. She would not look at it And instead told her that she could come around the counter and look for herself. She left the store, of course, but I honestly don't see how the store is continuing to operate with such poor customer service. Juanita was no kinder to me, and threw my order on the counter before stomping away and telling me I could pay at the front desk. read more

I waited in the drive through line for 15 minutes at this Walgreens and when it was finally my turn to pick up my prescription, the pharmacist put up the "on break" sign at 6:42 when they go on break at 6:45. I was the only car left Still in line. this is a terrible place to pick up medicine. I highly recommend picking up from Jewel or CVS. if I could give this place a negative 5 star review I would. read more

Ordered pick up and workers were too lazy to finish order and charged me and never got my items. Bunch of thieves!!! Don't go here!

My son was helping me get to Walgreens because my car is out for repairs. We had the pleasure of being assisted by a sweet young lady named Sarah. She was very helpful. In this current world, I think is important to let people know they are doing a great job and represent their company well. That's all - friendly place and very friendly people. read more

Walgreens - Walgreens in Woodstock - Drugstores Near Me - Woodstock, Illinois

Can someone please explain to me why it takes over 2 hours to get an ex ready? Every time I come here I am constantly reminded how terrible this corporation is and how corporate does nothing to fix the problem. They probably have nothing more than a high school education. How the general manager allows this store to operate on such a subpar level is unbelievable. read more

Very disappointed in service here. Yesterday I got notice that one of my meds was ready for pickup. So I gotta do just that. Turns out when I showed up they couldn't FIND my meds and I was told to come back later because the pharmacist was on a meal break. So okay I tell them I'll come back the next day. After receiving ANOTHER text notice my meds were ready I went to go pick up only for them to tell me they STILL couldn't find it. Somehow in the 15 working hours since my initial attempt no one could be bothered to have the meds rebuilt or secured. This is patently ridiculous and I will be transferring my meds to another pharmacy and not doing business with this location any further. read more

I don't use the store often enough to leave a review. This is for the pharmacy. It is sub-par. The staff members are not friendly. I suspect this is due to being tremendously understaffed. This is when mistakes are made. I recently called to see if a prescription I had called in a few days prior was ready. I was told it was denied by my doctor. What? So now I get to call my customer care, tell the story again and get their reply. The c.s. rep asked if by chance it was a Walgreens. I answered yes. She said, oh they do that all the time. Pro. I think my favorite incidents are waiting to ask a question . They will NOT look at you. As if you are invisible, as they wish. This just happened last Saturday for the most recent incident. My husband and I were both in for our Shingrix vaccine. I stood in the regular line. He went to the other window where we went for Covid vaccines. Same great service, just walked right by. No eye contact , no recognition of a client needing help. Then I made it to the window of my line. It was like this employee had never seen the form. She asked if we had an appointment. I pointed to the form and said yes, the appointment confirmed in 20 font Bold would seem to confirm that. That is really all you need to know. I go there because it's like AT&T, there is not much choice. read more

I very rarely post bad reviews unless the bad service has happened multiple times. Everyone has a bad day. In the past year I have seen the service of this pharmacy decline horribly. Pharmacy takes no less than 3 hours to fill a script that a Dr calls in (Nov 2 - 3.5 hours Dec 12- 3.5 hours). Today... only 1 of the 2 scripts were available - the main script I needed to start asap to get better was out of stock! Staff couldn't tell me what TIME the medicine will deliver tomorrow. In the meantime, I am looking at probably missing a full day (2/day) of medicine to get over the Covid I caught, and get back to work. The staff is very nice, but clearly are short staffed and has been for a long time now. Extreme stress causes errors.... Walgreens Corporate/Management.. YOUR job is to make sure that this does not happen! I also did a curbside pickup today, and checked in, and waited over 25 minutes after the email came saying someone will be out shortly. I called the store (impossible!!). Finally got a live person and was told that they are not getting the notifications when someone is here to pick up. Not my problem. There is a reason for all of the bad reviews for this location,,, it's not new... and it's not because Woodstock residents are a bunch of Karen's. Fix it!! Walgreens,,, you have now permanently lost me as a long time customer. I'm done. read more

Was very busy but staff was very kind and took care of our needs.wish walgreens woodstock illinois could be an individual insurance company as our insurance companies are not helpful like walgreens woodstock illinois staff read more

I went in to find some products for eczema for someone and Sally helped me pick out good products. She was very nice and helpful and that gal knows her stuff about skin products and makeup. Thank you Sally for all your help and expertise! Wish there were more folks like you. read more

This is the most inconsistent pharmacy I've ever been to.. How? How does a pharmacy regularly NEVER have my Adderall RX . They tell me it'll be ready at a certain time & date- somehow never ready.. after we wait.. they have a revolving door of ppl behind the counter.. they are idiots. read more

Is 0 stars an option? Or negative stars? I needed some medications refilled, and had my insurance changing at the end of the month. I sent in my refills twice, and both times they got cancelled without notifying me. When I went to pick them up, I was told they could not process them because of the insurance change, and that I would have to pay out of pocket. I told the pharmacist I had sent them in 2 weeks earlier to avoid this. I was then told it was because they were generic prescription and they didn't have them in stock. So which is it? Either way, now I'm without some important medications for 2 months. They are also the same prescriptions I have always had refilled on that insurance, nothing new. I had 1 prescription that was able to be filled ahead of time, so when I said I would just take that one and be finding a new pharmacy, the pharmacist threw it in the drop box and didn't say a word. Incredibly rude and unprofessional. Now I need to figure out how I'm getting my needed medications without costing an arm and a leg. Would not recommend. read more

This location is poorly organized and fails to have requested prescriptions ready on time 50% of the time. I sat in a car line for 35 minutes to pick a one prescription. read more

If I could give a zero star review I would. This review is for the horrible pharmacy service at this location. If you don't mind a long Long wait for your rx, you will love this location. I cannot understand why the wait time is so long, but it always is. I've been in line for rx which are ready but 15 minutes into the wait and there is no end in sight. It took 25 minutes! read more

Love this place !! Best pharmacy ever... everyone is working hard and learning. Lines sometimes are long but everyone is trying to give each person the care they deserve ! read more

I wish I could give no stars.. pharmacy is a goddamn joke. Takes way too long while people walk around aimlessly.. any prescription I've dropped off isn't filled before 2 hours.. I call ahead before leaving and still wait 20 plus minutes for computer clicking and stapling. Officially done with Walgreens. Figure your crap out... This is embarrassing. read more

Extremely slow service. Every time I need a prescription I wait at least 15-20 mins in the drive thru, and I when I ordered for pickup through the app and arrived an hour later (order was supposed to take 30 mins max according to the app) I had to watch an employee walk around the store to fulfill my order. Should've just gone and done it myself read more

CAUTION: STAY AWAY! The people in the pharmacy are totally incompetent. They cannot even use their own computer system. The wait time to pick-up an (already-filled) Rx can be almost an hour. They use the same line to register people for Covid shots as they do for Rx pick-up. I stood in line waiting for someone to get registered for the shot for twenty minutes and walked out (they still were not registered and started before I arrived). If I could give negative stars, it would be minus 10! read more

Ok, I am going to pile on here. On my way from home from work, 6.00 pm +/-, the drive through. I give them my child's name and address, and the tech looks at the computer and says: "the doctor just called in the prescription 15 minutes ago, it will be another hour"...I tell her, I was sitting on the side of my bed at 7.30 this morning when the doctor called it in, the doctor is my wife. The tech says: "it will be ready in an hour". It pisses me off for two reasons, first, she is lying and maybe it is Walgreen's computer telling her to do this & if they are telling other patients similar lies, it is the docs fault, it makes the docs look bad. I know when the docs call it goes on a recording or answering machine, but either way, it is not honest and makes my wife look bad not Walgreen's. read more

This pharmacy is listed as 24 hours. I chose it as it is 2 am and I just left the emergency room with my daughter. I had the ED send the prescription here. Big mistake. I pull up and find the pharmacy is closed. Now my child will be in pain until morning. This is inexcusable. Update your hours. read more

For starters, it is a Walgreens, so they are kind of the same anywhere. That said, ther employees here are more helpful, and it is a 24 hour location. It may be just me, but their pharmacy seems faster then others in the area as well. read more

If I could leave zero stars I would. First they cut hours, ok, annoying but ok. Now they add a call center NOT the actual Walgreens you are going to. These people NEVER are able to satisfy your question SINCE THEY ARE NOT ONSITE!!!!!! So you explain the whole story and they transfer you to the store which you explain all over again. The Woodstock Illinois Walgreens staff is inconsiderate, incompetent, and unwilling to do anything to help. No one ever has an answer and it's so frustrating to need medications to keep you alive and have uncaring imbeciles in charge. I get that they are busy but if you can't provide customer service and fulfilling orders then close. I'm sick of EVERY SINGLE experience being frustrating and disappointing. The sick joke is that I can't move pharmacies because of insurance. Walgreens is garbage read more

So, let's start with, it's Walgreens. It's a corporate company. They deal with hundreds of prescriptions a day. The people who work the retail side of the store are great. I've never had issue with any of them. Most of those in the pharmacy are generally very helpful. They are very overworked. There are a couple of the techs that are completely rude and should find another way to pay their rent, because what they are doing isn't their wheel house. I've had to speak to the pharmacists on numerous occasions and they are always very kind, compassionate, and helpful. The management here needs to seek out new ways to help the pharmacy overflow. They are constantly up to their throats with little sign of getting caught up. read more

WORST PHARMACY EVER!!! I would give zero stars if I could! I moved to Woodstock in July and since then I have had nothing but problems trying to fill my prescriptions at this pharmacy. Whether it's that they said it would be ready and then it wasn't, they said they would call and they didn't, they filled it for the wrong dosage, the list goes on. I have made two attempts this week to simply drop off my scripts to be filled and still haven't been able to. The first was at 2:30pm on a Tuesday and the drive through line was 7 cars deep and barely moving. After 20 minutes waiting I gave up and drove away. Then tonight I tried again after I got off work at 7pm to drop off my Rx's, but needed to grab a few items from the store, so I went in. Waited for 15 minutes behind two gentlemen, one was at the counter already when I got there and the other was next in line. Four more people came in behind me and commented that the drive through line was 10 cars deep and not moving and they came in thinking it would be faster. WRONG! After another 10 minutes, I decided to get out of line to shop first, rather than wait, and return later hoping the line would be shorter. After 10-15 minutes of shopping, I returned just in time to see the man who was there when I first arrived JUST get his items and walk away from the counter. Seriously?! He was there over 30 minutes! The line had increased this time by about 3 more people, so I thought I would check out at the front and just go to the drive through... Surely that would be better by now. NOPE! How is it that on a Wednesday (at now 7:45pm) there is such a backup at the pharmacy?! I drove away angry once again and still have yet to be able to simply drop off my Rx for them to fill! I have a chronic illness and need to fill a paper prescription every month, which costs lots of money as it is, I certainly don't need it to cost me this much time as well. Last month, I went through the same charade, waited over 30 minutes in line, only to witness from the back of the 8-people-deep line that the pharmacist handed MY Rx to a different customer with the same last name. Thank God HE noticed her error and said something, or that would've been yet another fiasco that this staff would struggle to figure out. It's always absolute chaos behind the counter, phones constantly ringing with no answer, 7 or so employees running around like chickens with their heads cut off, etc. This is a small town, it shouldn't be THAT difficult to manage. I'll make it a little easier on them and remove one person from their list of customers they struggle to assist by going to another pharmacy! read more

Worst pharmacy service I've ever experienced is at this Walgreens Long waits, missed time lines, sometimes unfriendly customer service read more

I have used Walgreens for several months now and have always loved the service that I received; however, tonight was vastly different. I picked my medication up and the pills looked different from what they regularly looked like so I called the pharmacy. I spoke with a tech (Kathy, who was very professional and helpful), and then she placed the pharmacist on the phone. The pharmacist--Tonya was rude, condescending and lacked professionalism. I will be transfering to another pharmacy immediately! read more

They never have enough help in the pharmacy! Prescriptions that have 6 refills suddenly have no refills. They say they are contacting the doctor but the doctors office has never heard from them! The next time you go back, they have refills for you but for a smaller dosage?? Many problems with this pharmacy! Needs some competition in this area! read more

I have to say that I've never experienced a worse damn pharmacy then this one. I tried to pick up my medicine and the bitch behind the counter was rude as hell and then proceeded to tell me that they won't fill my prescription. I've had it with Walgreens and their terrible customer service. read more

I seriously wish Costco or cvs were down the street because this pharmacy sucks!!! They quote you times for pick up and you get there and they say 15min. Ok fine I will go get a coffee in the meantime. Come back it's still not ready! Ok they said they were short handed and to come back later in the afternoon. I did and guess what?! Still no rx! I didn't even get my rx for another day after that! When I did ask them for the script back to go somewhere else because this is a medication I need to take daily they refused and said that they had already started to "process" it read more

Dear Walgreens I am a customer of Walgreens for years and so disappointed in the Woodstock, IL branch. I have never seen such horrible service. Having worked in retail and a hospital setting I am appalled at the recent stunt Walgreens of Woodstock has pulled. In a matter of 3 days 4 of your staff members managed to mess up my simple prescription. I called on Thursday to get a Request for prescription sent to my doctor. On Friday I was told it was not sent at all (1#staff member woman on phone messed up). Spoke with my doctor's office Friday and they sent the request of approval and called me to tell me they sent it to Woodstock Walgreens Friday I went to go pick up prescription (2# Indian man in drive through) told me it's not ready still waiting on request, and it was never sent. Friday night got an automated call saying it's ready for pick up at 920pm but pending approval from my doctor's office. That late at night how can you get it approved from doctor's office? So I called and same Indian man from drive through he said no it's not approved and not ready. I then asked how can it get approved over weekend? No one is in doctor's office and the request fax won't be seen till Monday. Saturday called doctor's office and they told me they did send a request to Walgreens in Woodstock Friday and called. I then called Woodstock Walgreens at 9am and spoke with (a woman on the phone #3) she said sorry it did come in on Friday and my doctor's office did call! She said sorry it will be ready for pick up today must have been "computer error". Got an automated call at 1pm Saturday (I work overnights and was sleeping) I went to pick up the prescription at 10pm before work... The( older man#4 in drive through) was having difficulty with the computer system (user error) the customer before me had a lot of questions that this man could not answer delayed the drive through line significantly. I sent my card in the tube and when he asked how he can help I told him I sent my card I'm going be late for work. He sent me the tube back with my card! Then I sent it back to pay. Then he sent me a recite with no signature line to sign. I asked him where do I sign? He said "oh it must of got cut off sign anywhere". I send it back. Then he tells me "oops I signed wrong one he will send me the one with the signature line"! Then I get the bag of prescription and no card! I told him I need my card he says it's in the tube...when the tube comes this time the pen is not secure and flies out on the floor under my car! I dig through my purse and find a pen resign a recite and find the card on a black clipboard upside down backwards since the back of the box is black and the clip board is black you can't see it! So he was confused if he sent the card or not! I cannot believe that just happened I was so upset and very late to work! I was in drive through over 30mins with him "helping" me he was so confused made the whole experience horrible! I only come to this Walgreens because it is 1mile from my house. Target and Walmart do not provide 24/7 service and CVS is too far from my home. Every month there is an issue with my monthly prescription whether it's not ready (auto fill) or the automated system calls and leaves a message telling me its ready when It is not. Also last year Walgreens didn't tell me my prescription was expired and I had to find out the hard way the answer I got was "we can't notify everyone of when their prescription expires". Doesn't the computer say 1 last refill and cant the drive through staff offer that information to the customer!? I stayed calm but was very upset about the whole event thur-sat Walgreens drama, if you care about customer service please see this as an opportunity to fix these major errors with staff! read more

I talked with a photo specialist on the phone named Jason, I told him that I was having an issue downloading a photo on the website. He was very helpful and patient while talking to me. He told me if I came in that he would help me as much as possible. So I went in and he totally stood by his word and he stood there and helped me until I was satisfied. This was a very pleasant visit and I would definitely go back because of him. read more

overall i like the pharmacy no intension of switching pharmacies however i had a bad experience with a pharmacy staff i was in there with my cousin the staff is a young girl wears glasses blackish hair she was being snotty towards me and making rude faces at me i refuse to be treated like that the Walgreens i'm refering to is in Woodstock Illinois read more

This is the worst store for filling prescriptions, they had to have called 4 different locations to find someone to carry what my medicine is prescribed. What about kids that can't take big pills? And jen the pharmacist was just a rude woman. Slamming things around. Making you wait. If they didn't have the prescription why not call the person to let them know. Just absolutely disgusted with this place all together. read more

They shorted me half of my entire prescription. I didn't notice until the next day. Thank God they made it right but it could have turned into a very bad situation. The pharmacist and the tech both miscounted!! I don't trust them. read more

For whatever reason I am never able to go through to the drive up window and leave in less than 10-15 minutes. Even if there isn't a car ahead! I hate coming to this pharmacy read more

This Walgreens pharmacy is the worst! They are always losing my name insurance card. The people working there are rude and especially when you call in. I don't understand why Walgreens can't train them on customer service or just get rid of them. read more

The great thing about Walgreens is the simple fact that the layouts are all basically the same so one can run in and out quickly. The staff at this one is usually nice, and the pharmacy works relatively efficiently. read more