The ladies here are very helpful! I went in last time having no idea what I needed and Samantha cut…read moreto the chase and helped me pick 3-4 things I needed to do my mother's hair and her hair turned out amazing. this location deserves 5 stars!

Amazing store with great products. I was helped by a very kind staff member, Asul, at the Crystal…read moreLake location. She was so kind and really helpful with my purchase. I appreciate her patience, and she has amazing customer service skills! Thank you Sally Beauty!!!!

Sephora at Kohl's (North West Hwy) is conveniently located inside the Kohl's store, though not in a…read morestandalone area. The product variety is smaller compared to standard Sephora locations, but it's a good option for frequent Kohl's shoppers. The staff is limited but attentive and helpful when needed.

Employees couldn't be less helpful if they tried. 2 women with long black hair busy socializing.read more

I went to the Crystal Lake store to pick up an order I placed online. A gal named Michelle Kimberly…read moreoffered to assist me. She was unable to locate my order. Upon looking further, she found my order had been placed at a different store. That was so strange to me because I never shop at any other B&BW. She could see I was rather upset that i had made this mistake. However, she set my mind at ease by telling me she would check if they had the stock in her store and simply fill it there. Wouldn't you know she found everything I wanted. In addition, she helped me choose what I could get with my Free birthday item in my account. After all of that, she cancelled my other order for me and made sure I got the notification. Michelle turned a moment when I felt stupid about making a mistake into a pleasant experience. Now you know why this is the only B&BW store I shop at. Thank you!

Clean and organized store, but I usually drive all the way to Algonquin or McHenry to avoid the…read morerude cashiers. Every single time I have to apologize for wanting to buy items and disrupting their day. The cashier on Feb 4th, 2026 around 12 was so unbelievably rude.

So I am a little torn. The staff was good and the store has great selection. My down fall is I…read moreordered online for pick up. All I needed was a hair brush. So I go on like order the item and did not see a size. Get the item. Open the bag and it's very small. I have to go now and buy another one in the size I needed. I was not able to return the online purchase as they told me it has not processed. I said can we cancel it somehow and was told no. So I now have to make another trip just to return the unwanted item. So the online purchase to save me time actually it's costing me more money in an extra trip and extra time to return it another day.

I went to the Ulta salon in crystal lake. The customer service is amazing. Kelly Boyd (my hair…read morestylist.) She cuts my hair with care and precision. She washed my hair and the massage was amazing. Kelly was cheerful and had a very bubbly personality, amazing skill and great product knowledge. I will definitely be coming again. And don't even think about going anywhere else or seeing anywhere else just come to Kelly Boyed at the Crystal Lake Ulta Beauty.

The staff is beyond unlikeable people The store itself is…read morefine................ Bare minimum at least.

I'm not sure who's responsible for the protocol for lunch breaks and breaks, however there's got to…read morebe a better way in handling how you do things. Last week I'm in the drive thru for about 10 to 15mis which is fine I chose to get in the drive thru. A car in front of me speed off abrubtly now its my turn, and the attendant says we are on a break, closed everything down and shut the window. Mind you there are still several cars behind me waiting who have no idea of what's going on because they didn't hear them say they were on a break. "A break, for how long, when will they be back? Are all questions going through my head. I'm not commenting only breaks, it comes down to how you handle this matter.

Pharmacy is so slow. It takes almost a week and many times calling to remind before a prescription…read moreis filled every time.

Carol is amazing , needs a raise he does everything right, I was needing information on my…read moreprescription and he answered everything easily and expeditiously, thank you for everything he needs a bonus.

Melissa is a miracle worker! There is really no other way to state this! I've been dealing with…read moretrauma based wounds for my whole life. I've tried therapists, I've tried drugs..nothing has healed me. ONE session with this goddess and I'm feeling lightness and renewal deep within my soul. (I'm not saying my results are typical, and that everyone only needs one session. I was very ready to do the emotional work. And with every kind of healing, you have to be open to it. ) I know that sounds like an exaggeration, but it's really not. I'm overcome with gratitude. And don't even start me on her skin care! She makes applications that are tailored to each individual and it's nothing short of amazing. I've been dealing with what I though was hormonal acne for years. I've bought every product you can imagine. I'm seriously ready to throw it all out. My skin cleared up immediately and I actually feel okay not wearing makeup. I'm 42, and was just accepting my beat up skin, and my equally beat up soul. No more!! Please do yourself a favor and seek her help. You won't regret it!

She tries to make herself look really important , when you text her , she purposely messages you…read moredays later to make you feel Like she's ""so busy " that's the trick , to fool people to think she's the only one that' knows skin .. she over charges n hypes herself up as "world renowned " most of her reviews are made up n she doesn't care about people .. she is the reason why people don't take the holistic lifestyle seriously

If I have to give zero review I will…read more Unprofessional , rude and abuse management Don't even bother about to go further about the quality of their Sevice /ben h of kids and incompetent crew all around Forgot it /

Today, I had an amazing time at the dentist office. Thanks to my hygienist Aileen and following…read moreDr. Patel who makes you feel at home. Wow !! if you were looking for a dentist and a hygienist and you're nearby , that's the place to be. I'm so happy with all the staff whom are willing and able to help with my insurance and the cost of it.