The ladies here are very helpful! I went in last time having no idea what I needed and Samantha cut…read moreto the chase and helped me pick 3-4 things I needed to do my mother's hair and her hair turned out amazing. this location deserves 5 stars!

Amazing store with great products. I was helped by a very kind staff member, Asul, at the Crystal…read moreLake location. She was so kind and really helpful with my purchase. I appreciate her patience, and she has amazing customer service skills! Thank you Sally Beauty!!!!

I have never had anything but wonderful, outstanding customer service from Heidi, CJ and the rest…read moreof the staff over here. They make sure they get you the best price they tell you when things are going to be going on sale. they always make you feel like you just walked into a place where all your best friends are. You can't go wrong stopping in to Cosmo either just to see your girls or pick up your favorite stuff.

I have been going here for years. The last time In was completely ignored by the only associate…read morethere, Ali. She was on her phone the entire time and actually answered a call to make evening plans to go out, while i was in the middle of a question. very rude and unprofessional

I went to the Crystal Lake store to pick up an order I placed online. A gal named Michelle Kimberly…read moreoffered to assist me. She was unable to locate my order. Upon looking further, she found my order had been placed at a different store. That was so strange to me because I never shop at any other B&BW. She could see I was rather upset that i had made this mistake. However, she set my mind at ease by telling me she would check if they had the stock in her store and simply fill it there. Wouldn't you know she found everything I wanted. In addition, she helped me choose what I could get with my Free birthday item in my account. After all of that, she cancelled my other order for me and made sure I got the notification. Michelle turned a moment when I felt stupid about making a mistake into a pleasant experience. Now you know why this is the only B&BW store I shop at. Thank you!

Clean and organized store, but I usually drive all the way to Algonquin or McHenry to avoid the…read morerude cashiers. Every single time I have to apologize for wanting to buy items and disrupting their day. The cashier on Feb 4th, 2026 around 12 was so unbelievably rude.

So I am a little torn. The staff was good and the store has great selection. My down fall is I…read moreordered online for pick up. All I needed was a hair brush. So I go on like order the item and did not see a size. Get the item. Open the bag and it's very small. I have to go now and buy another one in the size I needed. I was not able to return the online purchase as they told me it has not processed. I said can we cancel it somehow and was told no. So I now have to make another trip just to return the unwanted item. So the online purchase to save me time actually it's costing me more money in an extra trip and extra time to return it another day.

I went to the Ulta salon in crystal lake. The customer service is amazing. Kelly Boyd (my hair…read morestylist.) She cuts my hair with care and precision. She washed my hair and the massage was amazing. Kelly was cheerful and had a very bubbly personality, amazing skill and great product knowledge. I will definitely be coming again. And don't even think about going anywhere else or seeing anywhere else just come to Kelly Boyed at the Crystal Lake Ulta Beauty.

The staff is beyond unlikeable people The store itself is…read morefine................ Bare minimum at least.

This Walgreens is good for your day to day needs. Staff is friendly and helpful…read more The biggest issue is the pharmacy has limited hours. 9am is the open time ... and close time varies. Difficult for anyone who works or going to school. You should expand the hours a bit in my opinion.

Pharmacy is so slow. It takes almost a week and many times calling to remind before a prescription…read moreis filled every time.

Carol is amazing , needs a raise he does everything right, I was needing information on my…read moreprescription and he answered everything easily and expeditiously, thank you for everything he needs a bonus.

She tries to make herself look really important , when you text her , she purposely messages you…read moredays later to make you feel Like she's ""so busy " that's the trick , to fool people to think she's the only one that' knows skin .. she over charges n hypes herself up as "world renowned " most of her reviews are made up n she doesn't care about people .. she is the reason why people don't take the holistic lifestyle seriously

Love my skin care with Melissa. She is such a great person and makes me feel so relaxed. It's so…read morecalming and my skin has never looked so good.

If I have to give zero review I will…read more Unprofessional , rude and abuse management Don't even bother about to go further about the quality of their Sevice /ben h of kids and incompetent crew all around Forgot it /

Today, I had an amazing time at the dentist office. Thanks to my hygienist Aileen and following…read moreDr. Patel who makes you feel at home. Wow !! if you were looking for a dentist and a hygienist and you're nearby , that's the place to be. I'm so happy with all the staff whom are willing and able to help with my insurance and the cost of it.