I will not be buying my Rifles there, I will not come back to the store. I have been going there…read morefor years, since I was a kid. I'm 40 now, and decided for the first time to buy my rugger 10/22 there. I was thinking, yes, I am glad that I spent my money there than other places that I could have made the purchase.
on the tenth day, I realized my rifle was ready for pick up. I'm in the Navy Reserves now. 18 years in. I called in, because I did not receive the email to pick up my rifle. The employee working said he can see that my rifle was approved. But he cannot release it to me because he is from another store.
I was confused. Why would they have someone there, who cannot sale or have access to realeased approved rifles/guns. I Went to drille and was drained, but wanted to pick up my rifle, and was on my way there, but I got out late, but the store does not close for 15 minutes. When I called, the manager Tanner Tarkington said, "Don't come in!" I was surprised, and questioned him, is that how you talk to customers. He took it back, and then wanted to know if I can make it in time. I told him I can, but since he acted that way, then I won't come in.
I was not abne to come in on Sunday after Navy Drill. Monday I was not able to due to my kids sports. I finally walked in today, only to find out again, they cannot release me the rifle, because no one is working that can. They said one guy got injured on an ATV, and one guy called out.
I was so upset. I said, I hope the guy is ok, and gets better, but I explained, that I have not able to get my rifle the same thing. I went to the front and explained my self to the lady and the manager Tanner Tarkington. Tanner, said what do you want me to do?
I said, the only I have not been able to get my rifle has been due to him and his employees, and how I frustrated to trust, that I made the "Right" decision to make the purchase there. To tell people to go there and support our local Bi-Mart. I asked him, that I'm really upset and asked if he could do anything.
He had no idea written on his face. And then he said, "What, do you want a freebeee? I am not able to just give you a freebee."
I was so upset, that he said that to me. I told him, that its not a freebee, its compensation for being a loyal customer and all my troubles that I have gone through. Also for a Manager to just rudely say that to me, made me so upset that I got his name and card, with the Main manager "that is unavailable for two days" Mike Colbo." This store number is #648. The lady at the front was nice, and I did tried to call Mike, but got her again. I asked her, "how would you feel
if you have had a terrible experience at a store, you want to talk to a manager, and the manager tells you that, about just wanting a freebee. Instead of acknowledging my issues sincerely, instead of saying what he said?" she explain, no, I would be really upset as well. He said he would not be able to help me. And I said I wont be buying from them, and I will letting everyone Know My Experience, and how Bi-Mart does not care for their customerse maybe they save what, 10 percent off a next purchase, or hundreds of my dollars, plus my family, my friends, military members, and so on, to not go to a place, where they do not value their customers.
