I love this store. It is convenient for me to get vaccines and they try to make the experience less stressful for me. I often can find what I need (although the prices can be too high sometimes.) The photo finishing is great. The staff is friendly, helpful, and polite read more

Why are the people here so rude? I went to the photo center, where PICTURES are taken and asked for a passport and she goes "we dont do passports?" like um no duh, i am at photo center for a reason. She goes on to tell me its gonna be over an hour. I use to work at walmart, and it does not take an hour, dont go here read more

Tried to fill a prescription from urgent care here for amoxicillin for my son who has strep. First, the pharmacist couldn't figure out the prescription and was asking me the doctor's middle name. It's urgent care. I've never seen the doctor. I have no idea what their middle name is or their oldest child's name or any other oddly specific info. She asked the guy next to her because she's confused and it turns out she thinks that the nurse practitioners title abbreviation is part of their name. I don't know it seems like she gets that figured out. I had already started off by saying I had Kaiser. I knew that it would not be covered at Walgreens. I was fine paying out-of-pocket. I went to the good RX site. I had a coupon. It was fine. but she still insists on asking me for my insurance information which I give to her for her to put it in her computer system and then tell me they don't take it . Then she asks me if I went to the good RX site and I'm like yes here is the coupon code. Thank you. then she's walking around, trying to figure out how to fill the prescription and for a second she lost the printed prescription so she scrambling trying to find that, and she asks her coworker again how she fills the amoxicillin using the machine . So we've been there a solid 20 minutes now just trying to get the information entered into her computer and now it's an additional 20 minutes of fiddling around trying to figure out how to fill it . Then she walks back to me and tells me that they can't fill it. They don't have it or they don't have enough of it. What the actual... read more

I needed steri strips and wound glue to avoid stitches and unlike most Walgreens stores this is stocked well and both were available. read more

Walgreens - the front of the store - Drugstores Near Me - Thornton, Colorado

The absolute worst experience I've ever had trying to get an rx filled and delivered. This place is a joke and should be shutdown just like the one off Colfax. The call center is not any better. Smh. What a shame. read more

First of all, they don't even deserve one star but no stars is not an option. This is absolutely the worst pharmacy I have ever had to deal with hands down. Not only are they late filling my prescriptions when they do fill them, they don't ever bother to let you know their ready almost every time I run out, they are at least 2 or three days late refilling them. Thank God it's not a lifesaving prescription or I probably wouldn't be here to write this review. It's obviously clear they couldn't care less about their customers. Unfortunately, I have to use CVS because my insurance won't help pay for them anywhere else read more

I went there today to pick up my medication. When I got to the pharmacy section I asked to pick up my prescription in which the lady did, later to find out that she tell me they ran out of my medication the moment she was having issue inputting my insurance information. Then asking me to go to different Walgreens before they close if I wanted my medication. So, I drove to the next nearest Walgreens on 136th Colorado. In which the experience there was totally different I gave my information and within a few minutes I have my medication later the clerk tells me that my medication was already ready to pick in the other store in which I was originally in, and I told her they told me they ran out in which she confirmed me they haven't. I was upset knowing the clerk there could have giving me my medication but refused to because she couldn't type in my insurance correctly and used an excuse that they ran out. These types of incidents should be concerning since if it was a medication that deals with life-or-death situation could put people in risk since she can't do her job properly. This was honestly a poor experience and hope they can change their work ethic. read more

The manager in the picture makes up policies and then is unable to back them up! A Spanish speaking woman bought clearance items and while trying to check out, was told that the limit was 4 clearance items. When the customer asked to be shown the policy, this useless manager said it could be found online and on the paper weekly ad. Once again the customer asked the manager to show it to her but of course the manager kept saying no because there is no policy that states that! Either the "manager" was trying to not sell clearance items in order for her to buy them all OR she was being discriminatory against the customer! It is wrong to make up store policies and then to top it off, not be able to produce/show it to customers. And to top it off the "manager" called the police on the customer who was trying to pay for sandals! This manager is wasting city resources, calling the police on a POC which could have gone so wrong! Who calls the police on a customer who is trying to pay for sandals on clearance? The customer was not being rude or trying to steal, she was literally trying to buy clearance items! Corporate needs to fire this so called manager, she is lying to customers, making up random policies and discriminating Walgreen customers! I know Walgreens is a great store to shop in with friendly employees, and this sour puss makes a huge dent on their reputation! She need to be fired!!!! I can definitely understand there being a limit imposed to make sure all customers have a chance at getting items, but I've never seen a limit on clearance and if there was a limit, it should be posted either up front with a cashier, on the aisle where the items are at, online where people can look it up or in the ad. If it isn't advertised, any shopper would think the manager is making up policies. This policy should be somewhere visible or in a physical form, clearly the manager was making stuff up! For the officer who was called in to "resolve" this BS, I'm sorry this "manager" is wasting city resources calling you because she is making up policies! Thank you officer for staying calm and trying to figure out what was wrong and getting both sides of the story. For the woman who came in and helped translate to help the customer out, thank you for doing that! Raza helps raza out read more

Walgreens - Rude manager that makes up store policies and has no proof of such policies! - Drugstores Near Me - Thornton, Colorado

The pharmacy is horrible. I got notification that 3 prescriptions were ready, after sitting in line for 45 minutes they said I had 2/3. I asked them to check again...they said no. Not 5-10 minutes after I left I get notification AGAIN that the prescription is ready! Apparently they could not take the five minutes to see if my prescription was in the new shipment and if it was enough to fill the already "filled" prescription. Now I need to spend another 45 minutes in line??? Really?!?! I'd give a zero if I can and will be switching pharmacies. read more

Had Rx from Urgent Care. Arrived at Walgreens Pharmacy at 9:40pm - they close at 10. The technician was unable to use microphone at Drive up so finally got Pharmacist to use the microphone. Sent in my Rx and the Pharmacist REFUSED to fill the prescription because they close at 10pm. When we responded it was 9it was now 9:45pm she told us she had other prescriptions to fill for tomorrow so refused again to fill a prescription for an antibiotic for a bladder infection because she didn't want to work 5 minutes late. Only later pharmacy open in entire north metro area - and she was rude when asked if there was another pharmacy she knew of we could take it to. Atrocious service and total lack of professionalism! Willing to let someone suffer until they open tomorrow. Got my Rx back and will take it elsewhere as I wouldn't trust them to fill it accurately. read more

Horrible store. Rude staff. Slow. Rude manager. Waited in line for a long time. Then was told go to the photo center to check out. Went to the photo center and waited. Checked out. Really needed to use the restroom. Asked for it to be unlocked so my wife and I could use it after spending 248.00 on medication and supplies. Told sorry it's in maintenance. Which was a lie she just came out of the bathroom. I said that's a lie you just came out of there. She said well we have a homeless problem surround here so we don't just let people into the bathroom. Shop somewhere else. This place does not care about its community. It's neighbors. Or it's customers. Find a retailer that does and support them. read more

Looks like the manager needs to be FIRED. Why would emergency services be wasted on a call with someone wanting to purchase more things of an item. Those police officers could have been elsewhere where they were really needed. Shame on you!!! read more

Walgreens - a screenshot of a man on a bus - Drugstores Near Me - Thornton, Colorado

do not use the pharmacy here! there is always an issue or delay and they will keep telling you that your prescription will be done within 30 minutes and hours later you will be lucky if you are able to finally pick it up! there have been so many other issues with this walgreens in the past 3 months!!! i have been coming to this same pharmacy for over 15 years!!!!! it has always been great up until recently! it's by far the worst pharmacy i have ever had to deal with and i will be changing and going to another pharmacy!!!! read more

It is disgusting to see the manager being so rude and calling the cops on a Hispanic lady that just wanted to purchase clearance items. In the 4 years that I worked at walgreens, not once did I see a policy that says you have a purchase limit on clearence items. To the manager if you are reading this, just remember that karma is a B%#@%. I really hope corporate does handle this the right way! read more

Have tried to pick up RX 4 times over the past week and either they were not open during regular posted hours or the wait in line was over an hour. Can't get RX transferred as they filled it and insurance is denying it. Sitting on hold so far for 48 mins, listening to the "we are sorry for the wait" recording every 20 seconds. I have heard it 144 times so far read more

Unbelievable! I called Walgreens on 120th and Colorado after calling the photo department and got no answer there. I hung up called back and spoke with an associate. I asked the young lady if I can get help at the machine that makes copies of photos if I end up having trouble and she told me to go somewhere else since they are short staffed. Can you believe that kind of a response... Whatever happened to good customer service... Not too many places does it exist anymore!!! wall greens has truly gone downhill!!! They won't get my service anymore! read more

I have never been so disrespected in my life. I got a script for my son who is 10 months old and I was calling around to see who could fill it. The pharmacist answered and was completely rude right off the bat. I asked him if he could fill the script and he was asking me why the pediatrician gave us this script for my son and told me that because I wasn't producing enough milk that it was my fault. I'm sorry but what?? He then got super nasty even more and was asking me questions breaking HIPAA law! I am in health care and would never treat anyone like this! Completely unacceptable. read more

Your typical Walgreens. The staff here is really nice, but perhaps its because we are in Denver, where everyone is nice. When you're in a pinch, and don't mind paying a little more, versus a Wal-mart, come to Walgreens, as there are more locations out there. I was able to get some whey protein, and some odds-and-ends, like a TGIF giftcard. read more

A video has surfaced of the manager at this location being racist to a Hispanic women who was a PAYING CUSTOMER. This manager set a limit on the amount of clearance items she could buy and instead of calling corporate, SHE CALLED THE POLICE. This level of discrimination should not be permitted. As a person of color I am disgusted that Walgreens would allow this and will not be shopping here any longer. read more

I would give them no stars if I could but voicing my opinion is more than needed! 1. No policy holds CLEARANCE items can only be purchased in max of 4's ! That was a lie your employee said to the lady purchasing the clearance sandals. 2. Definitely a horrible choice in trying to "resolve the issue" by having called the police to handle the nonsense. 3. Shame on all except for the lady who helped translate to the store because it made sense that a random bystander with a right mindset would see this incident as wrong and totally uncalled for. The lady cried of frustration, and I'm sure just like me, many people felt her pain! I'm not saying fire them, BUT FIRE THEM !!! read more

So sad to see how they discriminate against a customer, make her cry and call the police when they she was just trying to BUY not steal some items. If there is these "store policies" and limits on items you should put signs in the items that state it. Not just say them and have not proof of there actual existence or even a paper that says it. Shame. And managers need to learn how to actually manage the store and not call police for a customer wanted to buy more than 4 items. Police are not here for that... You are! Smh read more

Dirty!!! Flies everywhere, even in the pharmacy area! Extremely disorganized, no structure to their organization. I had an appointment for 2 boosters, waited in an extremely long line to check in, then waited and waited. THREE people that had checked in behind me were taken in prior to me, and I filled out my paperwork before them. THEN, when I was finally served, after all that, they only had the one booster ready for me. Totally incompetent! read more

The Walgreens itself isn't bad, but if you are thinking of having your prescriptions sent to ANY of the Walgreens in Thornton then you'll be lucky if you have them on time. They tell you over and over again that they will be ready the next day, which never comes, and that's if you are lucky enough to actually get on the phone with someone since all I've ever experienced from MULTIPLE Walgreens in the area is just being hung up on after waiting for 30+ minutes and never speaking to a single soul. And if you try to set up delivery, not only does it lie and say that you'll get it in 1-2 business days, but they will also lie to you when it was "picked up" because somehow my prescription was picked up for delivery THREE days ago and suddenly door dash is the one delivering it. Last I checked, door dash drivers don't pick up medications three days before delivering it. So over all, don't send your meds here because you won't get through to them on the phone, when you go to the pharmacy they will tell you every day that you come in that they will be ready the following day and they never are, and if you try delivery, oh guess what that doesn't work either. They have nothing efficient here. read more

This store called the Police on a women trying to buy clearance items. The manager made up that it was a limit of 4 and it was the policy when Walgreens do not have any policy that limits you on clearance items. This manager should be fired as she harassed, and made this women cry. read more

I was in the ED last night next door to this Walgreens so after I went here to buy the medication suggested by the dr. my sister was with me along with 2 other customers one buying a humidifier for her sick kids and a elderly gentleman grabbing some milk and a few groceries. The employee was doing a few price checks but was not voiding them out when he was done so it continued to look like it was an open transaction so all of our debit cards decline. we asked him to restart he refused and said if we don't like it WE COULD SHOP ELSE WHERE! he then got another co worker to the front to use another register I stated if this don't work I'll have to go somewhere else the first employee ANGEL stated what's your problem you bitch I was helping you. I looked at him in awe I was shocked I asked for a manager he stated the guy who was checking me out was the manager so to take my stupid bitch ass and talk to him. I continue to just finish the transaction and leave he then states to my sister get you fat ass out of here you fat bitch. I called the police to be sure we could exit with no problem. This was an in safe environment and I hope this never happened to anyone else! Very violent and worst experience ever. read more

Walgreens is usually pretty great but this location really let me down. I scheduled a standard blood test (for school)and when I got there they told me I'd done it wrong. That's fine, the website isn't very well laid out and I did my best- but the woman helping me didn't want to actually help. She just wanted to give me a hard time about "that's not how this works." Really fun to waste my afternoon driving down to this location to then be harassed and sent away empty-handed. I'll go through my doctor or something, but sure won't bother to ever use Walgreens lab services again. read more

It's 9 and I had a COVID booster scheduled for my mom. She's 80 and we are out at night, in the rain to get it done and NOONE is here. Hello!! Once again, Walgreens misses the mark. read more

They never answer their phones terrible service I've been waiting 3 days for a prescription that hasn't been able to get filled because they don't answer read more

The manager creates policy for customers who are vulnerable and aren't fluent in English in hopes to get over on them. They allow the customer to shop for hours then deny service to them due to made up policies! NOWHERE on the Walgreens website is there a rule about limits when buying clearance items. She's not fit to be a manager. I thought the whole idea behind placing items on clearance is to get rid of it to make room for new product. She's nasty, condescending, insensitive, inconsiderate of others time, and a big liar. Do better Walgreens read more

You should be ashamed of yourselves. I saw a video of a Hispanic woman in tears because the police were called on her when she tried to purchase more than 4 pairs of sandals that were on clearance. I have never heard of a policy where clearance items were limited. Clearance is there for a reason - to clear the store of the out of season merchandise to bring new seasonal merchandise in. Between the 4 stores I visited in my area, I bought around 100 different items (and definitely over 4 pairs of sandals) that were on clearance and spent $200 yesterday on clearance junk. Should I be worried that police will be called for me buying loads of clearance crap. I was there at 8 am when I found out Walgreens will be clearing their summer merchandise. Early bird gets the worm. That is how it is with any store's after season clearance. What happened here was racism because the woman did not speak English fluently. I really hope that Walgreens corporate takes action and those 2 women get fired. I heard the white woman is a manager. If that is true, such a shame that someone as racist as her is in a leadership position. I am not Hispanic by the way. read more

This has to be the worst Walgreens in the country. The corporate office should really do something about it. -They've literally lost a prescription I dropped off with an actual human, same with my friend. - I've called in advance to ensure they have something in stock, they count out the pills to make sure they have enough, I get there and drop the prescription off, come back 45 mins later, they tell me they are out of the medication. I go inside and talk to a pharmacist and they confirm they are out. I tell him to look harder because another pharmacist an hour ago told me they had it. They look harder and find it. Then they tell me the prescription is missing information. Well now it's just after closing time for the vet on a Friday so I have to wait until Monday, because they are a bunch of morons. And my dog has to suffer. -I've ordered pickup of non-prescription stuff. I go inside to the photo counter like the email says, they tell me they have no idea what I'm talking about. Then I go to the drive through and same. Fuming, I go to the parking lot and click "I am here" for curbside and magically someone appears with my order. -I've ordered photos, gotten an email saying my order was ready, showed up and they can't even find it with my order number. The lady looks around while she talks on her phone, at work, to her friend, about her boyfriend. She eventually ends up reprinting after 30 minutes of failure and gives me the item for free. -every time I try to use the GoodRx card, they consistently charge more than what the app states. There's always a line and because I'm not a jerk I don't want to make them call, but I'm going to in the future. I've never had this happen with any other pharmacy, and GoodRx updates their prices daily. It's scammy. -Lastly, they are almost always rude and the line at the drive thru is always horrendous because they are also incredibly slow. I don't know how a store can fail so badly in every aspect, and it's a shame this is the closest Walgreens. Get your act together people! I've lived near some seedy Walgreens, used to work there, have been a customer for three decades. This place is extra special. They literally are bad at everything. Just close it down, I mean Jesus . read more

Absolutely disgusted with Walgreens and the pharmacy in particular. my husband went at 1pm today and The pharmacy was CLOSED all day today because of staffing issues. They change their hours everyday. Then when they shut down The drive through, the line was a 30 min wait stretched around the store. Walgreens needs to pay everyone more, and pay newbies just as much. maybe then it would not be short staffed. I will be taking my business else where. I'd rather walk through Target then stay with Walgreens. They sent An email out apologizing for all the problems and they are committed to Changing things. BS! Nothing has changed. Walgreens, I hope you loose lots of customer. And shame on you. read more

The signs hanging EVERYWHERE say the hours are 8am to 10pm. I called at 545pm was on hold for 42 min, only to walk in and its closed. I understand being under staffed but why have the hours posted everywhere. Worst pharmacy in the country. read more

This store has gone down hill. The outside of the store is trashy as well as dirty. The i side isn't much an improvement. The shelves are bare, their on sale tags are expired on product they do have. Not a good experience. read more

It is UNACCEPTABLE to treat customers with disrespect! Walgreens needs to train their employees on customer service! Managers aren't allowed to put limits on items when there is no COMPANY WIDE POLICY that states there are limits! Do better Walgreens and hold your employees accountable! read more

Horrible customer service. Was 2nd in line at drive thru, when I pull up the clerk walks off. 3rd car comes, gets service, leaves so does the clerk. WTF? I waited 15 minutes and had to call them to help me. Then an hour and a half she says till it's ready. I come back after an hour and 40 minutes, im the only car in drive thru for 10 mins and she says it's not ready but I can drive around the building, get in line then it will be done. No wonder the customer in front of me the first time was going ballistic all over them! read more

If I could give 0 stars I would. A woman was attacked here by management (verbally) . The manager claimed there was a limit on the items the woman was purchasing from CLEARANCE. And instead of having a sign or store policy saying she couldn't purchase more than a certain amount she started making up bogus rules and even called the police instead of contacting corporate as she should have. The guest was obviously hard of speaking English but tried her best and the manager did nothing but attack her. read more

You call the cops on a Spanish speaking customer instead of trying to find an interpreter or I don't know let her buy clearance items like your supposed to. Absolutely ridiculous. I'm so disgusted with Walgreens and staff. read more

Unfortunately, I had a very negative experience here earlier this evening. I'm not usually one to write bad reviews, and at the risk of sounding like a cliche- this one was bad enough I felt I had to share it. I came to this location to pick up one item- dog food. I grabbed it and got in line behind a woman who was making a return. I don't know if the cashier didn't know how to do returns, maybe she was new, maybe the transaction was difficult, in any case, I waited, patiently I might add. I have absolutely no problem waiting. I am generally a very patient person. As this specific transaction was taking a very long time, the line behind me started to stack up. It was then I noticed an employee wandering around, as the line started to stack. I didn't question the situation and continued to wait. The gentlemen behind me grew impatient and asked the wondering employee if there was another register open. She says yes, she can help him in beauty. I found this odd considering I had been in front of him and had been waiting longer, but I made absolutely no fuss. After approx. 25 minutes more of waiting, (not an exaggeration, I checked the time) the woman comes back and asks if anyone else would like to be rung up in beauty. By this time there's at least seven more people in line. I worked at Starbucks for 5 years, so I get it, things can get hectic and sometimes there's nothing you can do. I said yes, as I was next in line. I came over and she said to another customer; "Excuse me sir, I need to ring this girl up. She hasn't fought anyone in line yet so I guess I should ring her up." I found that a bit odd and slightly offensive but I brushed it off. She then said to me, "Wow, you look really miserable, so I figured I'd better check you out." I replied; "Nope, not miserable, just waiting." She had a very sarcastic and offensive tone. I was very offended and I can honestly say I will drive out of my way to go to another Walgreens even though I can literally see this one from my house. And I sincerely hope the manager of this location sees this review, not for the employee to get in trouble, but maybe so they can focus on their customer service a little more. I would hate if anyone else were treated and spoken to the way I was. read more

I went to get my annual flu shot at the same Walgreens I've received it over 10 years. This time they charged my credit card $65. I asked why and the pharmacist said there was a change to Medicare. Since I hadn't read the 2022 Medicare Guide I thought this could be true so I paid it. I found out this was wrong so went back to get my money back. I was told by the pharmacist I'd have to get my money back from Medicare. So I called Walgreens 800 customer support and they opened a case for me to get my money back and told I'd hear back in 3 days. A week later I called again and they said they couldn't explain why I hadn't been called back and updated my ticket. Days later I called back demanding answers and was passed around to three different people. The last person told me that Walgreens would now have to bill Medicare the $65 and then Medicare would have to send me a check which could take a 'month or so' for the $65 which made zero sense. I will never walk into a Walgreens again and don't except I'll ever see my money. read more