Convenient location with the essentials, but service can be slow and inconsistent. Lines tend to be long and staffing feels limited at times. They do have their own parking lot, which helps. read more

Walgreens - Drugstores Near Me - Santa Monica, California

This Walgreens feels very old and dingy, and it's clear the location has been overdue for an update for quite some time. Plus its in Santa Monica, so its automatically a homeless magnet/hangout. Several aisles felt cluttered and disorganized, making it harder than it should be to find basic items. While it works in a pinch if you need something quickly, this is not a location I'd go out of my way to visit thats for sure. read more

Update: 1. When you call on the next person, help the next person - NOT the person BEHIND me. 2. Some additional vocabulary words to teach your staff. PLEASE, THANK YOU, EXCUSE ME, and......How can I help you? read more

Believe the 1 Star reviews. Pharmacy is understaffed and extremely disorganized and management does nothing to to fix this.

I am in the process of removing all my prescriptions from Walgreens. The staff is awfully indifferent. Service takes forever. And you will be lucky to find anyone that can truly help you. read more

Very slow service. Long lines. Never answer the phone and when they do they're not helpful. Need 4-5 more staffers and the ability to pick up meds quickly without waiting in a long line read more

This Walgreens has been here forever! And it needs a makeover. The parking lot under the store is dingy and has that horror movie atmosphere and smell like something bad is going to happen after you exit the car... And while you are walking to the store likely you will encounter one of the 100's of Santa Monica crazy street people you will have to navigate around so "heads-up!" The last time when I left the store after dark to get my car parked on Wilshire, there was this guy walking up the block banging on all the store windows yelling something-- I had to keep a close watch as I jumped in my car. The employees here are fine. They always rush me at the register but I try not to take it personally. I had an incident here a few months ago where the pharmacist (who I later learned from the manager was a Temp pharmacist filling in) refused to honor my GoodRx Coupon and yelled at me that these are costing the company too much money. But I don't issue the coupons--the Walgreens corporation contracts with GoodRx to issue the discounts. So when they sent me the email survey about how I liked the service--I told them what happened. The store manager called me right away and said they had a Temp on that day who did not handle the situation correctly so he issued me 2x the coupon discount amount in the form of Walgreens rewards. That was fine. I ended up getting lots of discounted Charmin. In future interactions with the Pharmacy, everything has gone well. I started coming here last year instead of CVS because it's such a jungle at CVS--the followup is bad and they completely lost one of my Rx's and never got back to me to refill it. Much more personal service here at Walgreens. If they had the money to fix up the parking area--make it clean and bright and redo the store and maybe expand the hours--it's a nice place down the block from St. John's Hospital and medical offices where some of the best doctors work. This is a very expensive area to live--all the homes around here cost millions. So they deserve a nice drug store. Hey, if you had 2+ million dollar mortgage payment every month--you would need some drugs to handle that...just the interest alone... read more

This review is RE Walgreen located @ 1932 Wilshire Blvd Santa Monica, CA 90430 I am a CA attorney making this statement under penalty of perjury. This complaint against pharmacy technician A-Jay(spelling can be wrong). After I confirmed with Insurance my ongoing refill is authorized to pick up on 2/9. I called the store to inform that I am coming. A-Jay called raising voice saying " it is too early .. I gave you 76days why you need now?" It is very common sometimes the system is error. I said " ok calm down" She raised higher " you calm down." Usually insurance authorizes 3 weeks advance prior to 90days supply runs out. Her attitude was extremely rude, unpleasant! She wants to fight with customer. I brought this issue 2 month ago. I thought it was resolved with DM. She is not the right person to bring up. On 2/11 I called insurance again & confirmed that 2/11 is the date going through. I checked with other two Walgreen ( Koreatown & Pico location ). Both pharmacy ran & it went though ..processing. I called this Santa Monica location again to check. The store manager Anthony & Tylor said they ran but it is too early it is 36 days later. It sounded like they NEVER ran. Insurance never says that way. It usually says either it is too early or it gives a date. I checked with insurance that there is NO record of Taylor ran insurance. The reason insurance authorizes in advance is due to large quantity often pharmacy or warehouse don't have medication. No one knows when medication is available. Me because I am disable I go to emergency without medication every day. It is my life time medication. Ajay- the technician said " go to other pharmacy.' I am a CA attorney I have been taking this medication for past 10yrs. None of pharmacy reacted like this. - Ralph, CVS, all other Walgreens. This store think all other pharmacists are idiot. Ajay - pharmacy technician attitude is outrageous! Taylor's untransparency is outrageous! Very inconsiderate! Ignorant! I wasted so much time to work out with them. Entire staffs rely on one pharmacy technician. Horrible! They only worry about back pay- which is wrong. I wasted so much time with pharmacy for nothing. I am sick & tired of this! read more

I made an appointment to get a yellow fever vaccine. Got to the pharmacy for my appointment and they told me they don't have the yellow fever vaccine. read more

I am withdrawing the previous 5 star review. On 12/15 I was not able to pick up one of my medication - Preparation H Cooling Gel due to either technician's lack of of experience or system error. They have not fixed until 12/22. When I attempted to pick up from Walgreen located on other locations It was found that the prescription was CLOSED. WHAT is this all about ?? I can't get from anywhere! It has not still restored yet Horrible! read more

I ordered some photos from this Walgreens and went to pick them up and I was treated so horribly by the girl working tonight. Completely unprofessional and honestly really aggressive for literally no reason. Will never go back. STAY FAR AWAY. read more

Where do I start? It even makes me mad to write this and relive the situation. We ordered a Walgreens Covid home test kit this morning. When it arrived, we read on the box that it had expired 12/21/25. Huh? Are they selling expired stuff? We read that some tests that had "expired" may have been extended, so we called the store to find out. First, we talked to the Manager who hadn't a clue and transferred us to pharmacy. Certainly, they would know. Right? Well, you most likely guessed it. They too hadn't a clue but transferred us to someone who would know. Right? Nope. After being transferred about a dozen times, receiving the same, "I don't know" answer. We even spoke to people at Corp Customer Service, all of whom also didn't know and made no effort to find out. They just transferred us on. After about 45 minutes, we were transferred to a pharmacist somewhere who actually went to the effort to try to answer us, and within about a minute he responded that our test was actually good for an additional 22 months beyond the printed date. Was that hard? Apparently, customer service even at the top thought so. We couldn't believe what we had to go through to find the answer about something so important. We shall never deal with these clowns again. But we do thank the person who actually tried, I think he represented one out of about 15 who did nothing. That represents about 6% of those we talked to. No wonder this company is struggling. read more

Constantly long and glacially slow lines in the pharmacy. They really don't seem to care.

Looking at the other reviews I can confirm the pattern that everyone sees: long lines, slow service, apathetic towards customers. Don't waste your time coming here. read more

Don't understand the horrible reviews. Was at Ralphs, want a messed up pharmacy go there. Walgreens to my surprise welcomed me as soon as I walked in. Staff was friendly and very helpful. Pharmacy ladies were terrific. This is my new pharmacy! read more

We here for prescription for an hour, they totally ignored me very unprofessional and rude. I don't wish the service up on anybody they take better training on customer service read more

Walgreens - Drugstores Near Me - Santa Monica, California

This pharmacy is atrocious. The staff here is very incompetent. There are 6 people working and still a line. The laziest staff

Hellish experience. I called and asked all the questions about printing documents at their store. Got there and all the info was wrong. They told Bluetooth connecting to my phone was the way to upload docs - nope, no cable to plug into their computer just bc and despite the instructions on their screen. No way to plug-in in my computer so could get to docs bc couldn't upload from Dropbox - only files on the device or from Google docs. No internet so have to use hotspot. You can only upload one doc at a time from their website, options don't work, they still have to print from their machines, they only use heavy stock v copy paper - bc they don't do copying hahaha. I reported the guy at the photo center in the store to a girl working the register. Her attitude matched his - he is supposedly the "manager" - 0 personality, 0 help, 100% attitude. Wouldn't answer unless u ask multiple times - said he doesn't know why use heavy stock (despite the lame response from the girl). The only help was from the one Asian woman working there. The machine was so slow to print it took me over an hour to upload the docs and then wait for this guy to print them - kept jamming, running out of paper and snail's pace. I would never, ever go there again. Not worth the price savings as it cost me more to then ship bc the shipping places ran out of time for today, etc. Painful!!!! Shame on them! Get it together!!!! read more

Pharmacy is so ooooooooo slow. They really need self check out at the location. It's super annoying cuz the waits are so long

I've been coming here for many years. I know it's likely to be a long visit because generally the line is slow moving. Yesterday was the worst service I've ever known there. The Black heavy set lady served me and was just straight out rude. Nasty rude. Even though I was next up in line I got told to get back behind the sign. I was then punished by a long wait to get served. Not even a thankyou when completed. If she was my employee she'd be fired. She is hurting the business terribly in my experience. read more

You need an efficiency expert to help this place. From 30 minute hold times to having to call day after day to remind them to order or fill an Rx, this is atrocious. Do not take your business here. read more

This is genuinely the worst Walgreens I've ever encountered in my life... the pharmacy takes the cake for being the worst as well. I come here every month for my prescriptions and everytime I come to pick up they mysteriously "don't have it" and we play a cat and mouse game for 10 mins until they realize they actually do have it. On top of that everyone who works at the pharmacy is so extremely rude. If I could give any advice is dont come here. I don't write reviews in general but had to let the people know. read more

Come on Walgreens... you've got to do better! I made an appointment for a vaccination, arrived on time, used the QR code to check in (received a message that I would be called), after 10 minutes of waiting I finally waited in line to inquire about the appointment and if the appointment/check-in process was working. They made one excuse after another. It has now been 35 minutes and still nothing. When I inquired they said they were preparing it. The back and forth between the people who work the register and the pharmacists made me incredibly uneasy as it gave the appearance of total disorganization. Super disappointing! read more

YIKES! Abort!! Do Not Pass Go - better yet - Dont Even Come This place is a disaster. Went to return unused items within the timeframe of the store return policy using the receipt generated on the STORE app. Was told only store credit could be issued because "we need something to scan" - only after restating that my items were within store policy AND I obviously have proof of purchase - scan or not- were my items returned. Training saves lives Walgreens - maybe do it? read more

Pharmacist Tyler is great but every one else in pharmacy sucks!!!!!!!' !!!!!!!!!!!!!!!! You can do much better with Amazon pharmacy.

Everyone at this Walgreens is so helpful!! truly the best Walgreens I've been to! The photo department especially went above and beyond to help me. Thank you! read more

Do NOT go here for your prescriptions!! Extremely rude pharmacy staff. They gave me an attitude when I went in person to ask about my prescription. They told me to call about my prescription since it's severely backordered. I asked if they can please call me when it is available since I really needed it. NO ONE answers the phone. The phone rings, sounds like someone picks up, then they put me on hold for almost 20 mins before I have a chance to ask a question!! read more

Walgreens - the time on an iphone - Drugstores Near Me - Santa Monica, California

The worst convenience store at the area! Employees are hostile, they try to overcharge you (be careful when you see an offer) and they don't care at all about customers! If you ask for a manager he only apologizes and nothing change. read more

Worst pharmacy around!!!! Totally negligent! Doctor called in necessary medicine twice over a course of two weeks. Could not be found no clue by the pharmacist?? A law suit waiting to happen. Transferring scripts back to CVS . read more

The pharmacists are helpful but all of them should not go on lunch at 1 time. Walked to get here because I didn't want to wait 30m the other night to get prescription filled while here. If everyone is taking a lunch break, you should send out a notice to the people you have told your prescriptions are ready. Instead of, your prescriptions are ready but we'll all be gone for 45m. Happy waiting. And the lines are always ridiculous now that they took over for Pharmaca. not happy ... and I'm not the only 1. 5 others pissed and frustrated. read more

Super unsafe!! Would give 000 stars if I could!! I had just gotten out of the hospital from surgery and was super sick needing to pick up medication. I asked the pharmacist if any of the medication had an ingredient I'm allergic to and she literally said "what level of anaphylaxis do you have tho" and "how allergic are you"ummmm there are NO levels, there's only DEAD . How does this woman have a job as a pharmacist if she has NO idea what anaphylaxis is or what allergies are. This is a lawsuit waiting to happen due to negligence of overlooking a patient's medical history and she shouldn't be working there. She then told me I could call the manufacturer and ask them myself because she was too busy. The most unorganized and UNSAFE place. Do not recommend. read more

My husband and I went to Walgreens to get a Covid Booster and flu shot. We arrived at our scheduled appointment time. There was a sign at the entrance stating flu shots were free. Upon check-in we were informed our insurance (medicare) wouldn't cover so we would have to pay. The manager did not know how to override the charge. Also, though not the fault of the technician, the check in process took over 1/2 hour. We waited over an hour past our appointment before receiving the shot. VERY INEFFICIENT! read more

Walgreen's staff on Wilshire in Santa Monica is not welcoming and very curt. I really don't think it's hard to welcome shoppers and smile. RiteAid staff cashiers always greet you as you enter the store and that is so nice. CVS also makes you feel welcomed and I've always found their staff friendly. read more

This is one of the worst pharmacies I've ever been to. There's a woman pharmacist that works there who is so incredibly rude and short tempered, it's no wonder they can't keep consistent pharmacy employees. Every time I go there is somebody new working the pharmacy counter, and they have no idea what they're doing. The lines aren't usually very long, but I still end up spending an extra 10-20 minutes of waiting. If the line is 3 or more people I just leave because there's no telling how long you'll be standing there, just waiting for rude customer service. In fact, I'll never go to another Walgreens for anything. Too many other choices. read more

My sixth visit to Walgreens Pharmacy in Santa Monica and I can confidently state that I received superior service from the staff at this Pharmacy. I usually go to this Pharmacy in the afternoons, and the longest I had to wait is 10 minutes to submit my prescription. I typically wait for the prescription to be filled and it usually takes about 20 minutes and several times, I only waited 5 minutes. I recognize the same faces for the Pharmacy staff, so it appears that there isn't a high turnover in staffing. I have found the staff to be organized, professional, efficient and they all seem to work well together to fill the prescriptions in a reasonable amount of time. Overall, the staff at this Walgreens Pharmacy is very good. read more

Janice the pharmacist is not very good 20th and Wilshire is a danger to patients. Doesn't know what's in stock was filling the wrong strength and finally had to call their main number This pharmacy is bad news will be switching all 12 of my prescriptions read more

The building on Wilshire in SM is run down, dirty and has a messy and dirty window display, the two times I've been in only one rude man was working at the counter where not a soul was waiting on line like but couldn't help me find what I was working for He told me to come back in 30 min. till his coworker returns come back in 45 min. I never went back. The building is an eyesore. Employees are rude. read more

The most incompetent pharmacy I've ever experienced. I'm not one to take the time to write something negative about a business but my experiences with this business has been nothing but horrible. In the span of 3 days I was on hold for over 3 hours combined, given multiple different answers from multiple employees still with no solution. I've been dealing with this particular pharmacy for the last month and can not believe the responses I get from them for any inquiries. They all have the same response, "it's not my fault etc". No accountability, no sense of urgency or genuine concern for handling the matter of medication. They act as if this is the DMV and they have immunity from criticism or accountability. Find another pharmacy, this establishment should be sued. read more

Absolutely terrible service. Long, long, long waits on the phone, then you're put on hold, another person answers and you have to give that person all of your infor mation again, then another hold, then a completely different person and more time on hold. That was last time. I am currently on hold while writing this. So far it's been 23 minutes. read more

Tyler is an excellent pharmacist. But most technicians and other pharmacists are slow , unhelpful and not interested in working